1. Lock -it-up Self Storage

    1. Lock -it-up Self Storage

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    Sylvania, OH

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    Lock -it-up Self Storage

    3.0 (4 reviews)
    Open 9:00 am - 5:00 pm

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    1 year ago

    Very polite helpful people. Very low rates. Great online rental system. Will be renting again from them.

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    6 years ago

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    U-Haul Moving & Storage at Reynolds Rd

    U-Haul Moving & Storage at Reynolds Rd

    1.8
    (6 reviews)

    First time in my life I left an appointment for a service without getting what I came for. I wanted…read moreto get a trailer hitch and wiring harness installed. 1) No one was in the store. Not a big deal, but: 2) When I went outside, three employees were just standing there chatting. I was waiting for someone to ask what I needed. The woman (let's just call her Karen) just walked right past me into the store, ignoring me. Also not the end of the world, but definitely not polite. 3) I told Karen I had an appointment at 9am. She looked it up in her computer and said I need to come back at 11am. Again, not a huge deal, but I did specifically get an appointment at 9 and other U-haul stores I called specifically said you can wait outside for your work to be completed. The install was supposed to take two hours. So, I was going to come back at 11. 4) I said that I would like to wait outside when I come back at 11. She argued with me that I can't do that because of the pandemic. I tried to ask "what difference does it make if I'm outside walking somewhere?" to which her reply was practically in disbelief that I would want to wait two hours, and that it's drop off only. I also explained that it was a half hour drive to get there, so getting a second person to drive four half hour trips for a two hour wait literally makes no sense. It would cause someone else to take an extra two hours of their time for a two hour wait. This didn't make sense to her. 5) She had the most arrogant fake smile. I asked Karen, "do you want the business or not?" to which her reply was "you're free to go somewhere else, and I'm not going to stand here arguing with you". So I left. I'm honestly shocked someone would argue with me over something so stupid. What difference does it make if I walk outside? What a nasty, nasty lady.

    Made the reservation a week early. Got there. A lady begrudgingly helped us. She had a horrible…read moreattitude and I think she was the manager. She told me my truck was through the gate and opened the back door and pointed. I went to the truck. Looked it over and started it. The check engine light was on. The back door was locked so after I walked around the building I see the manager walking out of the back door. I explained the situation to the employee that was there. She said yeah it's the catalytic converter, it should be fine. I said I'm traveling an hour and a half. She wasn't concerned and offered no other solution. Do yourself a favor and stay away from this place....... It's brutal.

    Lock -it-up Self Storage - selfstorage - Updated July 2026

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