First time in my life I left an appointment for a service without getting what I came for. I wanted…read moreto get a trailer hitch and wiring harness installed. 1) No one was in the store. Not a big deal, but: 2) When I went outside, three employees were just standing there chatting. I was waiting for someone to ask what I needed. The woman (let's just call her Karen) just walked right past me into the store, ignoring me. Also not the end of the world, but definitely not polite. 3) I told Karen I had an appointment at 9am. She looked it up in her computer and said I need to come back at 11am. Again, not a huge deal, but I did specifically get an appointment at 9 and other U-haul stores I called specifically said you can wait outside for your work to be completed. The install was supposed to take two hours. So, I was going to come back at 11. 4) I said that I would like to wait outside when I come back at 11. She argued with me that I can't do that because of the pandemic. I tried to ask "what difference does it make if I'm outside walking somewhere?" to which her reply was practically in disbelief that I would want to wait two hours, and that it's drop off only. I also explained that it was a half hour drive to get there, so getting a second person to drive four half hour trips for a two hour wait literally makes no sense. It would cause someone else to take an extra two hours of their time for a two hour wait. This didn't make sense to her. 5) She had the most arrogant fake smile. I asked Karen, "do you want the business or not?" to which her reply was "you're free to go somewhere else, and I'm not going to stand here arguing with you". So I left. I'm honestly shocked someone would argue with me over something so stupid. What difference does it make if I walk outside? What a nasty, nasty lady.

Made the reservation a week early. Got there. A lady begrudgingly helped us. She had a horrible…read moreattitude and I think she was the manager. She told me my truck was through the gate and opened the back door and pointed. I went to the truck. Looked it over and started it. The check engine light was on. The back door was locked so after I walked around the building I see the manager walking out of the back door. I explained the situation to the employee that was there. She said yeah it's the catalytic converter, it should be fine. I said I'm traveling an hour and a half. She wasn't concerned and offered no other solution. Do yourself a favor and stay away from this place....... It's brutal.

Always have everything ready, and the prices are great every time I pick something up it's always…read moreclean. It's always been tested to make sure it works and they're always glad to load it up for you and show you how it works if you need the instructions.

I have rented quite a number of their larger equipment pieces over the years and it worked…read moreeverything from Ariel to underground and every time I go there the prices are excellent and the equipment is absolutely top-notch. I have tried other companies and they were okay to use some were substantially more expensive but all in all I am very pleased with Great lakes.*

Even though this happened years ago I wanted to take the opportunity to finally vent my…read morefrustration. I reserved a closed trailer to move my brothers household to Sylvania from Columbus(a round trip rental). They rented the trailer that I reseved to a one way move because they can make more on one ways. Owner actually said that to me. I was left with no resolution to which they said "that's too bad but there is nothing we can do". Terrible business practices