Crossroads Self Storage has excellent customer service. I was looking for storage space and…read moreexplained my situation. When it was determined that the unit may not work for my needs, Crossroads helped me to find a new company that would fit my needs rather than try to take advantage of me and sell me something that wouldn't work. Great company to work with.

From the owner: Specializing in: - Recreational Vehicles & Campers-Storageread more

April is one of the best customer service reps we've met., Her customer appreciation approach,…read moremakes storage life a bit easier. She goes that extra step! It doesn't matter if that step is big or small! And for that, WE would like to give a BIG shout out to say, "Thank you April!!!" We appreciate you! You've help make Lock-it-up Self Storage our go-to spot for our storage needs!

From the owner: Let Lock-It-Up in Reynolds Corner Toledo, OH, help you live clutter-free and get organized. Your…read moresatisfaction and convenience is our priority at Lock-It-Up. Centrally located near Reynolds and Angola Roads, we're just 2.5 miles away from the Ohio Turnpike (Toledo/Maumee entrance) and less than 3 miles away from the Toledo Botanical Gardens. Speak with one of our professional, friendly managers today about storing with us. We want to make your storage experience as easy and convenient as possible. Our facility features on-site management, handcarts for your use, and a rental truck available for making move-in a breeze.

I am in the process of moving and too cheap to hire movers so I'm moving over the course of a month…read moreor so. The issue is that I drive a tiny 2 door so I've frequented this location a bit. While they do charge .99 cents a mile, it's cheaper than Penske per day and Home Depot doesn't rent box trucks in Toledo. The woman working the counter is always friendly and efficient and I like that I can drop the truck after close. I also like that I can leave my car in front of the building, in view of the employees and cameras, while I am gone.

I wish I could give this business 0 stars, or perhaps a negative number. I had boxes purchased at…read moreU-Haul that I did not use, about $60 worth. I brought them back to this location (where I had transacted other business), and was supposed to get a refund. Instead I was charged again for the same boxes. 3 weeks later, and nearly 4 HOURS spent in various calls to various people at U-Haul and I still have not received the initial refund or, the now necessary second refund. I'm still out over $100 after having spent over $3,500 with U-Haul in my cross-state move. U-Haul has confirmed that the double refund is due and states it has already performed the refund, but my bank has not received the credit. And now the store manager at this location, Matthew Lastra, refuses to take my calls or return my messages. This location NEVER answers their phone. It either gets answered by another location or by someone at a remote office. Obviously their sales staff is incompetent as they are unable complete a refund correctly. The main "customer service" number for U-Haul has not done them any favors either.

Stopped in just before 10 a.m. to rent a unit and no one was here! Called the number on the door…read moreand they said they'd get some one over in 10-15 minutes...