1. Lock Stock & Blade

    1. Lock Stock & Blade

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    Pigeon Forge, TN

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    Lock Stock & Blade

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    5 years ago

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    REI - Pigeon Forge

    REI - Pigeon Forge

    3.5(4 reviews)
    1.4 mi

    Heads up if you are traveling with pets. This REI location does not allow pets. Good to know before…read moreyou go as to hot to leave them in the car. Although we were disappointed that we could not shop at REI. The good news is every store in the shopping center that we went in welcomes pets. The pups got plenty of treats and enjoyed the trip.

    This experience was not good. I'm giving two stars, not one, only because when we DID find…read moreemployees, they were truthfully nearly all friendly. We appreciated that. The problem is that they congregate in groups all over the store and don't fan out to help anyone on a Saturday. I spent $70 on a pair of pants, and I had to find the (again, friendly) person to help me who was chatting with two coworkers. Then we get to the fitting room and press the button - no one shows up. Stick one of those employees at the fitting room because you absolutely have the staff to do that. Finally, Melissa roamed by to let us in and tried to sell us their lifetime membership. I go in the fitting room, walk out in the pants and I needed another size. She doesn't ask me how it's going or try to help because she's too busy giving a 10 minute speech to my (annoyed) husband, trying to sell this membership. I finally changed, went to get my own other size, and we paid for two items and left. They won't give you a bag, but they will give you a huge box. Recycling, I'm sure, but a little nonsensical and annoying. At the checkout, the other woman tried again to sell me this membership. She would not stop when I told her four times that I didn't want it. Management: The reason I didn't join is because of the terrible customer service. It annoyed me to spend a small fortune on two pairs of pants and while you are overstaffed (if groups of 2-3 employees are everywhere, give them a task - who is managing the store? Why the obsessive focus on selling a membership and none on serving people in the store?), nobody is actually helping customers.

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    REI - Pigeon Forge
    REI - Pigeon Forge

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    Lock Stock & Blade - outdoorgear - Updated September 2026

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