This experience was not good. I'm giving two stars, not one, only because when we DID find…read moreemployees, they were truthfully nearly all friendly. We appreciated that. The problem is that they congregate in groups all over the store and don't fan out to help anyone on a Saturday. I spent $70 on a pair of pants, and I had to find the (again, friendly) person to help me who was chatting with two coworkers. Then we get to the fitting room and press the button - no one shows up. Stick one of those employees at the fitting room because you absolutely have the staff to do that. Finally, Melissa roamed by to let us in and tried to sell us their lifetime membership. I go in the fitting room, walk out in the pants and I needed another size. She doesn't ask me how it's going or try to help because she's too busy giving a 10 minute speech to my (annoyed) husband, trying to sell this membership. I finally changed, went to get my own other size, and we paid for two items and left. They won't give you a bag, but they will give you a huge box. Recycling, I'm sure, but a little nonsensical and annoying. At the checkout, the other woman tried again to sell me this membership. She would not stop when I told her four times that I didn't want it. Management: The reason I didn't join is because of the terrible customer service. It annoyed me to spend a small fortune on two pairs of pants and while you are overstaffed (if groups of 2-3 employees are everywhere, give them a task - who is managing the store? Why the obsessive focus on selling a membership and none on serving people in the store?), nobody is actually helping customers.

Typical great REI experience. Medium sized store with all the stuff you'd expect, including great…read morecustomer service! Conveniently located near a Tesla supercharger and some other fun stores to explore.

What a great little place. Wanted to do a short hike in the Smoky's but didn't have my trekking…read morepoles along. (Can't take them in carry-on, TSA rules) Had hoped to rent some here. Nice man working there just let me borrow one for the day. Wouldn't accept money or even a security deposit. Enjoyable hike he recommended up to the Grotto Trail. We returned the pole before closing, even tho it would've been ok to bring it back the next morning. Enjoyed talking with owner and his wife. Worth dropping in! Really appreciated the southern hospitality.

Just visited again and it's still AWESOME! Hikey Mikeys makes hiking in the Smokies a fantastic…read moreexperience. Visit this shop and make the most out of your trip to the Smokies.

Friendly and great prices. Nice selection of merchandise. We bought lots of stuff for the jeepread more

Cool store If you want to buy some Jeep t-shirts. Especially if you drive a JK or newer Jeep. It's…read morealso the same location as Smoky Mountain Jeep Rentals. If your looking for 4x4 parts this is not the store. Unless you want some expensive lights or some tow straps. The 'Outfitters' term is used a bit loosely here. I hate to be down on the store because I'm a fan of anything Jeep. But I was hoping for a bit more than clothes. Just want to make sure any other Jeeper knows this is an apparel and Jeep theme store. Not an outfitter or parts store.

A great place to find some high end outdoor gear. A perfect store for all your hiking and fishing…read moreneeds. We bought a few shirts for our adventures!

Larry was awesome! Him and the entire staff were super helpful and very personable! Larry and the…read morestaff were very knowledgeable about everything! If you're new to fly fishing or a pro, 10/10 recommend stopping by!

It's a shame that the website shows they have some products but the store says no we don't carry…read morethat. When I mentioned your website says you do I was told they are always wrong.

Customer Service in this place is fantastic. I had a great experience with one of their sales…read moreassociates who went above and beyond to find an item for me. It led me to leave this review. Great service and 5 stars for this place.

Came in on last day of their continued black friday sale (Sunday) and the sales were still going…read more So we picked up some cooler winter weather gear, gloves, hats, etc. Which were 40% off. Was also looking for shirts that they had at 2 for $20 and asked gentlemen if they had a certain size in the back but they didn't. However he was nice enough to check for me. It was the days after black friday so I am sure people wiped them out. Had a discussion with the cashier while we were checking out and he said black friday was crazy there were tons of people in there for the dales on Friday. Great place for good winter gear. Will be back.

Love the prices. And the staff is super helpful. I always find something. And then I find more!…read moreThere is so much to choose from, and lots of sizes. Always try to come here on a trip to Sevierville.

The Veteran's Store…read more Gifts for Veterans and those who love them - Always visit. All services are available. Great for flags,

Small shop, but worth a stop in…read more.. ....right side heading into Gatlinburg, in mainly closed center with red roofs. Clothing, decals, coins, etc.

We own a rental cabin, and we can't always be there for a delivery…read more No problem, Knockout Firewood to the rescue. Fast, affordable, and easy. We never have anything to worry about

There's not much to say about this, but it's good! Easy roadside stop, nicely bundled, kiln-dried…read morefirewood. Self service, good prices ($5 a bundle as of December 2024), and it burns nice. There is a cash drop box or you can use Venmo or Apple Pay. Nice for those rental cabins!