Out of business for remodeling. Drove from Gatlinburg to buy some items, it was closed. Had been in…read moretown in November 2023, same thing. Try to save you a trip. 03/22/2024.

Cutest shop with a full service coffee bar (on par with any big city barista service). The couple…read morethat owns the place are so kind and welcoming. Must stop by if you're in the area. COVID protocols are awesome and exactly how we should be operating during a pandemic. Thank you!

Great place with a friendly staff. Lots of choices and a great location on 66. Definitely stop in…read moreand look around it's a very nice place.

This outdoor outfitter is a really nice place in a great location. Lot of different brands…read morePatagonia, Northface, and a bunch of others! Service is excellent too! Prices are about what you'd expect.

There are multiple floors packed with every kind of knife you can imagine …read more... And then there is the Kitchen Collection. Our fifth shopping event today.... Almost too much....

I have been a customer of Smoky Mountain Knife Works since I was approximately 15 years old. I am…read morenow 50, and over the decades I have always considered SMKW one of the premier knife retailers in the country. Unfortunately, this recent experience was one of the worst customer service experiences I have had with any retailer in years. The primary item I wanted from this order was the GiantMouse GMF1P Vox Anso PVD Stonewash. The Knafs Lander 4 was more of an impulse addition afterward. I placed the order Sunday night, and for four days nothing was picked or processed. Then, on Thursday, I was informed that the GiantMouse knife was no longer available because it had apparently been sold off the showroom floor before my order was fulfilled. What makes this especially frustrating is that your representative confirmed the item WAS in stock when I purchased it. Had my order been processed in a timely manner instead of sitting untouched for four days, the knife would likely still have been available to fulfill my order. Instead, my money was held for several days, the item was removed from my order, and I was issued a refund that now may take up to 10 business days to return to me. Meanwhile, the one item I did not particularly want was already shipped before I was even properly contacted about the issue. I also received an email asking me to contact SMKW regarding my order, but by that point there was effectively nothing left to discuss because the refund had already been processed and the partial shipment had already gone out. When I called customer service, I asked why there had been no attempt to offer alternatives or upgrades. I would have gladly paid more to upgrade to a higher-end GiantMouse model or different steel option. Instead of attempting to retain a longtime customer or even upsell another product, I was simply told "there's nothing that can be done." I then asked about canceling the remaining order entirely, and I was told that if I refused the package after delivery, I would then have to wait again for the item to be returned and processed before receiving another refund. In other words, because of delays and inventory handling problems on your end, my money could effectively be tied up for weeks. That is not acceptable customer service. What concerns me most is that this no longer feels like an isolated incident. After this experience, I reviewed recent customer feedback online and found many similar complaints repeating the same themes: Excellent selection Poor communication Slow fulfillment Weak customer service Little concern for longtime customers SMKW may be the largest knife store in the world, but customer loyalty is not maintained by inventory size alone. It is maintained by how customers are treated when problems occur. I strongly suggest your company reevaluate its order fulfillment and customer service procedures, especially during large sales events. Selling inventory that is not actually secured for online customers, delaying fulfillment for days, and then holding customer funds while offering no meaningful resolution creates a very poor experience. I sincerely hope this feedback reaches management, because many longtime customers like myself do notice the difference between the SMKW of years ago and the current operation.

The service was amazing today! Unbelievably we found the last checkout open on a busy holiday…read moreweekend. Matthew was so nice and efficient and even looked up items in the sale flyer. The selections were incredible (too much to choose from actually!). The value was better than i could have imagined! We got mens flannels on sale for $9.98. Even got a womens heated vest on sale $43 off!! Lots of adorable baby gifts too. Such an amazing experience going to Bass Pro!!!

Nice little place, and helps that me and my fam recently came here. First time having jolly…read moreranchers in a while loved it. Passed the bathroom inspection

Typical great REI experience. Medium sized store with all the stuff you'd expect, including great…read morecustomer service! Conveniently located near a Tesla supercharger and some other fun stores to explore.

Out of town with a flat bike tire and tube. REI pulled a perfect match for the bike and we were on…read moreour way in 15 minutes. Very helpful, very sincere folks.

First time coming here when exploring the shops of Gatlinburg. This place is great, plenty of great…read morehiking wear and related accessories. Great foot traffic with plenty of fair priced deals. Found some great commemorative stickers to put on my car. Shirts are a bit pricey but it's a great place to get gifts from!

One night of our Tennessee vacation we did a downtown Gatlinburg shopping trip. Located in the…read moreVillage Shops, the day Hiker seemed to be the only hiking store in the tourist part of town. It is a small veteran owned business that has been serving the 11 million annual visitors to the Great Smoky Mountains for the past twenty years. My friend's hiking boots literally fell apart on the mountain so we stopped in to check out what kind of hiking boots they had. Prices seemed reasonable and they had a good selection. A salesperson spent some time talking to my friend and showing her the differences between the boots. In addition to hiking boots they carry anything a day hiker could need or want. They had a large selection of T-shirts, hiking gear including hats, ponchos which I really wish we had brought earlier when we got hit by a sudden rain storm, bug spray, sunblock, water bottles, backpacks, walking sticks, and anything else you could possibly want. If you forgot it, they got it! The Day Hiker is conveniently located a half mile from the entrance of Great Smoky Mountains National Park where some of the best hiking trails in the country await you.

What a great little place. Wanted to do a short hike in the Smoky's but didn't have my trekking…read morepoles along. (Can't take them in carry-on, TSA rules) Had hoped to rent some here. Nice man working there just let me borrow one for the day. Wouldn't accept money or even a security deposit. Enjoyable hike he recommended up to the Grotto Trail. We returned the pole before closing, even tho it would've been ok to bring it back the next morning. Enjoyed talking with owner and his wife. Worth dropping in! Really appreciated the southern hospitality.

Just visited again and it's still AWESOME! Hikey Mikeys makes hiking in the Smokies a fantastic…read moreexperience. Visit this shop and make the most out of your trip to the Smokies.

Came in on last day of their continued black friday sale (Sunday) and the sales were still going…read more So we picked up some cooler winter weather gear, gloves, hats, etc. Which were 40% off. Was also looking for shirts that they had at 2 for $20 and asked gentlemen if they had a certain size in the back but they didn't. However he was nice enough to check for me. It was the days after black friday so I am sure people wiped them out. Had a discussion with the cashier while we were checking out and he said black friday was crazy there were tons of people in there for the dales on Friday. Great place for good winter gear. Will be back.

Love the prices. And the staff is super helpful. I always find something. And then I find more!…read moreThere is so much to choose from, and lots of sizes. Always try to come here on a trip to Sevierville.

A great place to find some high end outdoor gear. A perfect store for all your hiking and fishing…read moreneeds. We bought a few shirts for our adventures!

Larry was awesome! Him and the entire staff were super helpful and very personable! Larry and the…read morestaff were very knowledgeable about everything! If you're new to fly fishing or a pro, 10/10 recommend stopping by!