Had a great experience here with a very old steamer chest, with a dual lever lock…read more George listened carefully to my problem, stated clearly what expectations should be including a price range for the (time based) work. The estimate was in the range my research indicated to expect. We dropped of the trunk, he told us he would work on it on Tuesday. On Monday I got a call saying it was opened and they made a key. Cost was well inline with estimate. He exceeded the realistic expectations he had set in all ways. One of the key things I think about when doing a review is: would I return? and the answer here is "yes".

Really great service and reasonable prices- I will definitely be back for any lock needs!…read more The staff was really The only reason I gave 4 starts is because there was a bit of a wait and it was quite busy. Despite the busy timing, service was diligent and informative and helpful. I would certainly recommend this place to anyone looking to get keys cut or locks done.

What a true professional at what he does understand your situation and execute with precision and…read morein a timely fashion. Reliable and honest he's by far the the most competent Locksmith in the region. I strongly recommend him. Tell him Vlad sent ya:) I promise you will not regret paying for his services.

came within 20mins of my call to get my car key locked inside! Very friendly as well.read more

Personally, I had a terrible experience with this company - however - I acknowledge that my needs…read morewere a bit unique. They may be fine for current lock technologies. I needed vintage lock services - an estimated 100 year old lock. I called and was assured they could handle it and that he would send his 'specialist'. The guy who showed up started trying to pry open the lock with a screw driver. (Did I mention that lock was on a very beautiful and precious old steamer trunk!) I told him to stop, and, that he can't break open the lock and that he was making me nervous. At that point, I was not letting him out of my site. He eventually got tired of me hovering, stepped outside to get advice and came back saying he has to take it to the shop and the estimate was $650 which was a ridiculous estimate. Two things: My research indicated getting it opened should be between $75 and $150 - and there was no way he was working on my trunk. I clearly said I'm not interested and I'd like to pay him for the service call, what do I owe? His response was "what is it worth to you". I said $100, I'd like to pay you and you can leave. He kept asking "what is it worth to you"? He was not listening to what the customer wanted which was for him to leave. I told him multiple times to leave. He kept arguing! Holy 'crapatolly'. My husband intervened and escorted him to the door. P.S. - it cost me $120 including a new key to get this opened at another locksmith. Again - I want to stress my lock situation was unique - BUT - they should have admitted up front that they weren't actually prepared to deal with it. And - the rep should have listened to me instead of trying to bargain after giving me a *ridiculous* quote.

The staff was very helpful and despite needing a very specific key to solve the problem for my car,…read morethe folks at City Locksmith did not give up until I had a key that worked! They do fair business here and would recommend you visit if you lose your car keys or have one that's malfunctioning.

Fast, reliable, and trustworthy service; they replaced my car fob in 15 min. It required VIN…read moreverification and programming. They are certified and well-trained. technicians equiped with the latest tools to do so.

These gentlemen saved my a** on a Saturday afternoon. I was visiting a friend in Carleton Place,…read moreand while at Starbucks I locked my keys in my running vehicle. True to their word, they had a technician to me within half an hour, and 10 minutes I was back in my CRV. Great service for a fair price.

Horrible service and attitude! Google address leads you to an Indian restaurant and when i called…read moreto find them, was treated like i was stupid. When i arrived in their store, i tried to tell them that their address was listed incorrectly and he said, well who cares! He then cut one key without asking how many I wanted and just told me total. I said I had wanted two copies so he angrily snatched key and returned with two and asked for the key he had cut back. He said it was wrong. So he would have sent me on my way with a key that would not have worked. He then just said new total and i paid and left. Nasty attitude. Unprofessional.

I needed some keys made for a common (condo) door. Quick service, onsite, minimal cost, and these…read moreguys are true professionals. They re-keyed the existing lock, made the keys. I have also used them for specific keys, such as super-mailboxes, where your guy at Canadian Tire doesn't carry the right blanks. Their office is difficult to find - there are rows of cubby-hole offices (garages) in an industrial park, the various GPS apps will get you very close but maybe not exactly there - you might need to do some searching for the last 50 feet.

Terrinle after service, sold me an expensive keyfob that keeps getting deprogrammmed and when they…read moretook my master key to reprogram the new key fob my original fob got deprogrammed. Then what a hassle to get a hold of them, it dragged and dragged and finally gave me appointments where tecnitians never showed up. Weeks and weeks months and months still no show just promises someone will come and excuses after excuses, or siply they don't call back or not answer their phone

We were stuck in an emergency situation and called them to request help, the man on the phone said…read moreno problem they have someone close in the area and I would receive a phone call back in 5 minutes with an ETA. We waited for 10, 15, 20 minutes and still nobody and they put their phones on "busy" so we couldn't even get through to someone to see if anyone was coming and worries about calling someone else in case 2 services came. We ended up being outside for almost two hours in all the confusion, waiting and then having to call someone else to come and help us. So instead of calling us back to admit they didnt have anyone that could make it out to us they made us wait and wonder for even longer! We had groceries and 2 kids sleeping inside with a broken latch on our door. Super unprofessional, I wouldn't have even been mad if you couldn't make it out to us just TELL us so we can make the proper arrangements.

fast same-day service. I called to have my locks re-keyed when we first moved in our home and…read morereceived excellent service. we then found out they repair garage doors as well so booked them for that too. great service, highly recommend!

From the owner: Affordable, local locksmith serving the Ottawa area. All work is insured and warrantied. We offer…read morere-keying, lock-out services, lock changes or repair, commercial hardware installation and garage door services. Same day and emergency service available.

I just had the pleasure of working with Ottawa Locksmiths. My front lock was giving me more and…read moremore problems, and finally the key broke off - at 6:00 PM !! I gave Ottawa Locksmtihs a call. Within two minutes, I had a arranged a service call with their very professional and pleasant phone agent. Within another 5 minutes, the locksmith called to confirm his arrival, which only took another 20 min or so. The tech - Moe - called to confirm his arrival. Super courteous and friendly, and fully Covid-prepared, Moe recommended a top-quality lock, which he had ready to go. Once I agreed with his excellent recommendation, he had the old lock cout and the new one installed in about 15 min. He was super efficient and super courteous, and his service was 100%. I recommend these folks completely, particularly if you need top quality, fast service in an emergency situation like I had !! Bravo !!

I called to get my keys unlocked from the truck regardless of the price I needed my keys. Their…read morewebsite advertises "all vehicle types" and "keys locked in the trunk." The guy came and was unable to get the seats down from my car, made me pay $180 and left because they had another client. I still don't have my keys. I called customer service and the manager tried walking around my request as if I didn't say "my keys are locked in the trunk." and just wanted my car to be unlocked. NOT TRUE. Tried advertising another guy to play trial and error to create a new car key for my car. Will not be paying for nothing again.

After discovering our newly purchased home has commercial-grade locks, we had Bytown rekey our…read morelocks and cut new keys. They explained the process clearly and performed the service efficiently. I would recommend them.

From the owner: Any and all locksmithing needs. -locks…read more-high security keys and locks -safes -handicap operators -door repairs -automotive -stand alone card access hardware, security systems and CCTV -Electric strike installations -Ect.