Tried calling this man, he opens up the call with, "What the f*** are you calling for?" He's very…read moreunprofessional, don't consider using him, just use a different locksmith. Give your money to someone who actually wants to help you in the sub zero temperatures of winter in ****24 hours later**** Literally never called him after the ONE time, and he continues to call my phone number about two times an hour leaving messages saying "Stop f***ing calling me". Not even calling ya dude.

Les took my call even though he was out of town and it was a holiday. His apprentice was here…read morewithin 30 minutes. Very helpful on the phone trying to help me trouble shoot the problem with our door. Thank you for great service!

I recently found myself in a frustrating situation at the U-Haul storage facility on Williston Rd…read more in Williston, VT. After traveling all the way from Maine, I realized I had brought the wrong key with me and had no choice but to call a locksmith. As luck would have it, a technician from Dion Locksmith was already on-site working on another job and kindly agreed to help me out afterward. While I truly appreciated the locksmith's willingness to assist and found him to be professional and efficient, I was very surprised (and disappointed) to be charged a $98 emergency service fee on top of the labor cost--especially considering I didn't request an urgent dispatch, and he was already there. I understand that companies have policies, but in this case, the policy felt unfair and inflexible. Charging for an "emergency visit" when no extra travel or urgency was involved doesn't sit right. Bottom line: The technician himself was great, but the pricing policy felt excessive and lacked transparency. If you ever find yourself locked out at U-Haul, bring a drill and a flat-head screwdriver--you may not need a locksmith at all.

Several weeks ago, I went to open the door into the garage and the door lever came out into my…read morehand. I called Dion's and explained it's not an emergency. I wanted to find out how much it would cost to replace all the door levers in the house. I visited a big box store (Home Depot or Lowes) and get an idea of the price for all the doors in the house. The disadvantage of that would be two things. One the door keys would not match and I've found that when professionals purchase hardware, they get a better quality than what the big box stores sell. Dion's prices for hardware was lower what i expected . Several weeks later, it wasn't an emergency, it took two visits from a very friendly and professional technician to install all the internal and outside locks and door levers. He adjusted each door so that all of them close like you would expect from new doors including the dead bolts locks. I was a pretty good technician back in the day but sometimes a seasoned professional does a better job than I could. Also the doors look a ton better than before. Thank you Dion's. I can recommend their service for any locksmith type problems you might have.

Knew the details of a fancy "European" lock that I was dealing with, and responded rapidly and…read morerepeatedly to my questions until the issue was resolved. After a day's phone calls advised me to look for the original key as he thought the issue might be a bad key copy. I did so, and he was COMPLETELY CORRECT! Then, to top off this great performance, he declined my offer of payment for his time and advice - twice! This guy knows his stuff and really helped me out.

If you lock yourself out of your car, Les will help you out. He actually picks up the phone. (Not…read morean answering service that charges a big fee to try and find someone). Les was able to open out car after several attempts using different techniques. Saved our vacation plans from disaster!

We called Blackfork after an accident left us stuck on the side of the highway, 200 miles from…read morehome, on New Years Day when most towing companies were closed. Rod was there within minutes. Not only did he give us a tow, but he drove us to the airport to get a rental car back to Boston, and he gave us great advice on dealing with insurance (car ended up being totaled - would probably have had to come all the way back to VT to clean it out if not for Rod). Thank you so much Rod - you made a bad situation much more manageable.

Rod heard about my boyfriend getting his truck stuck in ditch and with some humor said if he…read moreunderstood our situation correctly, he could help up. He got there in record time and used his winch to pull the truck up and out in literally a minute. He's a great guy who knows what he's doing!

Brandon is extremely knowledgeable, was prompt in his service and reasonable in cost. I HIGHLY…read morerecommend recommend him. Thank you Brandon.

We felt fortunate to find Brandon after having a very unfortunate experience with another Locksmith…read morewho kept us waiting a long time in the hot sun while he figured out that he couldn't finish the job. Brandon met us, took the information he needed, had the fob express shipped to us and we were back on the road quickly. He has great expertise, was very patient and easy to work with. We highly recommend him.

I called on behalf of my friend who is currently locked out of her apartment; she doesn't have…read morebattery left on her phone so she needed someone else to call for a locksmith. She texted me right before her phone died to ask me to contact a locksmith. Unfortunately, this guy is the only one who seems to be available on Sundays. He answered and when I told him I was calling for a friend, he said, "oh is she the one with the ### area code?" I said yes, and he said, "I am not interested in helping her - I gave her two chances." When I asked what happened, the reason was that the calls were dropped. She has NO BATTERY, which I had explained to him at the beginning! He refused to care or to listen, and simply said, "She will need to find one of my competitors to help her." Awful, stupid way to run a business, don't you think? What great "customer service." I will never recommend him to anyone - I have never seen someone refuse service before!

Called for a consult to repair our front door lock; he acted like he was the only person qualified…read moreto fix our lock because it is "specialized", and after a few back-and-forth calls in attempt set up an appointment he completely stopped returning all calls and messages - not a great way to run a business. We went with Dion's and they were amazing and super professional.