I recently found myself in a frustrating situation at the U-Haul storage facility on Williston Rd…read more in Williston, VT. After traveling all the way from Maine, I realized I had brought the wrong key with me and had no choice but to call a locksmith. As luck would have it, a technician from Dion Locksmith was already on-site working on another job and kindly agreed to help me out afterward. While I truly appreciated the locksmith's willingness to assist and found him to be professional and efficient, I was very surprised (and disappointed) to be charged a $98 emergency service fee on top of the labor cost--especially considering I didn't request an urgent dispatch, and he was already there. I understand that companies have policies, but in this case, the policy felt unfair and inflexible. Charging for an "emergency visit" when no extra travel or urgency was involved doesn't sit right. Bottom line: The technician himself was great, but the pricing policy felt excessive and lacked transparency. If you ever find yourself locked out at U-Haul, bring a drill and a flat-head screwdriver--you may not need a locksmith at all.

Several weeks ago, I went to open the door into the garage and the door lever came out into my…read morehand. I called Dion's and explained it's not an emergency. I wanted to find out how much it would cost to replace all the door levers in the house. I visited a big box store (Home Depot or Lowes) and get an idea of the price for all the doors in the house. The disadvantage of that would be two things. One the door keys would not match and I've found that when professionals purchase hardware, they get a better quality than what the big box stores sell. Dion's prices for hardware was lower what i expected . Several weeks later, it wasn't an emergency, it took two visits from a very friendly and professional technician to install all the internal and outside locks and door levers. He adjusted each door so that all of them close like you would expect from new doors including the dead bolts locks. I was a pretty good technician back in the day but sometimes a seasoned professional does a better job than I could. Also the doors look a ton better than before. Thank you Dion's. I can recommend their service for any locksmith type problems you might have.

Really shady messed up scam of a "business." Here they're Pro-Tech on their site they're called…read moreRoyal Group. Which they acknowledge. Obviously they're trying to build a new ID because of bad reviews. Wouldn't even listen to my project which was for home automation because they "might not" work with the brands. Ultimately hung up. SCAM ALERT!!!!

The best! Always super clear about the available options for security at our business - and…read moreresponsive and helpful whenever we have questions. Recommended!

Amazing service! They installed a brand new home security system for me that I can control with an…read moreapp. They also helped me with my camera system for my home. They were a joy to work with. Would definitely recommend.

From the owner: Synergy Fire and Security is Vermont's premier full-service, non-proprietary fire alarm, security,…read morecamera, and access control company that provides design, installation, service, inspection and monitoring for your home or business. Call us 24/7.

I just finished a job with Ed and the customer service and professionalism are unmatched. We…read morecovered all of the options of hardware and software to find the best fit for my business's needs. No pushing or over selling on his end, which is a breath of fresh air in dealing with these types of companies. Once I placed the order I had the product within 2-3 days (I live in AZ). He walked me through installing the hardware then patiently spent hours troubleshooting and programming my system for me. All is up and running now and couldn't be happier! Thanks for the great experience.

Wonderful company and friendly salesmen and installers. They are the most affordable in VT from my…read moreresearch. When my kids get home from school I get a notification on my phone that they are home and I can turn my lights on with my phone before I even get in the house, I love my home security system and total connect. I can go on vacation or to work and not worry about my house. Highly recommend this company and it's product

We called Blackfork after an accident left us stuck on the side of the highway, 200 miles from…read morehome, on New Years Day when most towing companies were closed. Rod was there within minutes. Not only did he give us a tow, but he drove us to the airport to get a rental car back to Boston, and he gave us great advice on dealing with insurance (car ended up being totaled - would probably have had to come all the way back to VT to clean it out if not for Rod). Thank you so much Rod - you made a bad situation much more manageable.

Rod heard about my boyfriend getting his truck stuck in ditch and with some humor said if he…read moreunderstood our situation correctly, he could help up. He got there in record time and used his winch to pull the truck up and out in literally a minute. He's a great guy who knows what he's doing!

After having their Service for a lot of years and spending a lot of money on buying the security…read moreequipment in our home they refused to do anything about a security fault in our home and cancelled their contract. Thus no security system after all the money spent on the equipment. I would not recommend.

Sun Ray never completed my installation. The last time a technician was at the house he clearly did…read morenot know how to do one of the tasks (hook alarm to sprinkler system flow valve) and said someone would have to come back and complete it. That was months ago. The entire project has been grueling with constant communication challenges. A competitor warned me this was a possibility and part of the reason they don't match prices with Sun Ray.

New England Electric was incredibly friendly, professional & accessible from start to finish. I…read morehired them to update my panel. John really helped me understand my options & the process. Josh & Hannah were awesome electricians and easy to have around the house for a day. Highly recommend!

I hired them to do the hard wired interconnected smoke alarms to be compliant with code. They were…read moreavailable right away and could come out that day, which was a bit of a surprise. I was quoted an amount for the job which fit with what I was told by a few people who have had the same work done by other companies. The guys who arrived were very nice and they did a great job. They had to run back to the shop to get additional items and I expressed concern that they were doing unplanned work. They assured me if things went outside the scope of the estimate they would let me know. I didn't receive the invoice until many weeks later--almost 6 I believe. It was for twice the amount of the estimate.

Extremely satisfied with this company; they do excellent work. My wife and I live in Seattle and…read morerecently bought a 2nd home in VT. Since we weren't going to be there very often we wanted a 'smart' monitoring system that would cover all the bases - thermostat, fire/smoke, security and floods. I had no idea where to begin - didn't even know the right questions to ask. But luckily I found Jesse and the great folks at Vermont Security. Within 20 minutes of our first phone call Jesse guided me to exactly what we needed, worked with me on pricing, and had a technician come out and install everything a few days later. Everything is working perfectly in the unit, and we have the ability to monitor and control all systems through the easy-to-use alarm.com app. Mostly, we have peace of mind. I highly recommend Vermont Security and very glad we found them.

Jesse and his team offer great service! Always extremely responsive, it's great to have what feels…read morelike a personal relationship with a company. We feel known, understood and well taken care of!