I recently found myself in a frustrating situation at the U-Haul storage facility on Williston Rd. in Williston, VT. After traveling all the way from Maine, I realized I had brought the wrong key with me and had no choice but to call a locksmith. As luck would have it, a technician from Dion Locksmith was already on-site working on another job and kindly agreed to help me out afterward. While I truly appreciated the locksmith's willingness to assist and found him to be professional and efficient, I was very surprised (and disappointed) to be charged a $98 emergency service fee on top of the labor cost--especially considering I didn't request an urgent dispatch, and he was already there. I understand that companies have policies, but in this case, the policy felt unfair and inflexible. Charging for an "emergency visit" when no extra travel or urgency was involved doesn't sit right. Bottom line: The technician himself was great, but the pricing policy felt excessive and lacked transparency. If you ever find yourself locked out at U-Haul, bring a drill and a flat-head screwdriver--you may not need a locksmith at all. read more

Several weeks ago, I went to open the door into the garage and the door lever came out into my hand. I called Dion's and explained it's not an emergency. I wanted to find out how much it would cost to replace all the door levers in the house. I visited a big box store (Home Depot or Lowes) and get an idea of the price for all the doors in the house. The disadvantage of that would be two things. One the door keys would not match and I've found that when professionals purchase hardware, they get a better quality than what the big box stores sell. Dion's prices for hardware was lower what i expected . Several weeks later, it wasn't an emergency, it took two visits from a very friendly and professional technician to install all the internal and outside locks and door levers. He adjusted each door so that all of them close like you would expect from new doors including the dead bolts locks. I was a pretty good technician back in the day but sometimes a seasoned professional does a better job than I could. Also the doors look a ton better than before. Thank you Dion's. I can recommend their service for any locksmith type problems you might have. read more

Thank god for Dion I could get my patio door keys made. Reasonable charge and prompt service

I don't normally write reviews for businesses, but my experience with Dion's was so remarkably bad I felt compelled. I called them up to make an appointment, and they scheduled me one in roughly a week's time so I didn't make a backup with another company. I took the day off so I'd be home, but less than an hour before my scheduled appointment I was told they'd need to reschedule and they were now booking two weeks out. They couldn't give me an explanation for why the appointment needed to be rescheduled, or why it was two weeks out when it had been one week before. I figured I might as well reschedule the appointment, in case I couldn't find anyone else to do the work beforehand. The person I was talking to then impressed on me the importance of cancelling the appointment well ahead of time if I found someone else to do the work. Which I thought was funny considering his last-minute cancellation. When I told him that he became extremely rude / unprofessional and told me that now they couldn't do the work at all. read more

Difficult and rude experience here. Felt like jumping through hoops to simply cut a few keys. Will not be coming back

Extremely rude and dishonest. Over priced and untrustworthy. Unhelpful and disrespectful to diverse communities

I would not recommend calling Dions for a home service call. I had to wait 5 days from the day I made the appointment for a home visit to change a keyless (keypad) lock on my shed. I was told they would arrive between 3 and 4 pm. At 3:15 I called to check in and see if they were still coming. The guy who answered the shop phone seemed puzzled and couldn't either find me on the schedule or I simply wasn't on it. He claimed to have called the guy out in the field who told him it would be closer to 4. A thunderstorm was moving in so I started to wonder if he would keep his word about the time. When I made the appointment I tried to ask what needed to be done to unlock it without having the key and a dead keypad battery. I was under the impression from what I was told it may need to be drilled out and replaced because the battery was not accessible from the outside. I asked if they had replacement handle/lock assemblies with a lever handle and built in keypad. They said yes and when I asked the price he thought it would be $150, but wasn't sure. He waffled about the price of the service call as well which was over $100. As he thought about it more he kept raising it. I said I would like to buy my own lock but asked that they bring one as a backup in case the one I bought didn't work for some reason. He agreed. When I asked today if the locksmith was bringing a backup the shop guy said it wasn't notated in their log. I explained that I bought one that was the same as the original but noticed on the box it stated it was not for outdoor use. I asked if the one they had was, and he couldn't tell me. The call went on without him answering ONE question but he expected that I keep the appointment. I wanted to know if they couldn't use the one I had if they would charge for an additional service call. I did this because the guy on the phone - who refused to give his name - kept pressuring me to have the guy take a look at it. He became irritated even though he had cut me off mid sentence several times in his chauvinistic way trying to get me to agree to keep the appointment. I wasnt obliged since it became apparent that the locksmith would not be at my house before 4 pm. i told him that he wasn't answering any of my questions and he got into a big huff and said the appointment was cancelled and hung up. When I called back I could hear his co-workers laughing in the background. I'm glad they find all of this funny but I hope they have an explanation for the owner who lost a $200 sale because they chose to be jerks and turn it into a power play. The owner might have been in on it but I'll find out, one way or the other. Don't trust these morons with your home security. I'm quite sure they wouldn't have treated another guy the same way. So in addition they seem to have that abusive 'woman hating' mentality that comes from being sad clueless rejects for all of their adult lives. When the fun was over they called back thinking they could salvage the service call. Lol! Add pathetic to the list of their list of attributes. Called 2 different numbers of mine that they saved. When I didn't answer the field guy left a nasty message telling me not to ever contact them again, even though this jerk was the one initiated the call. Like I would EVER be seeking their 'services' again. Abusive greedy, women hating D better not ever call me again either. Spineless Puss had to block his number of course. Lol. Too afraid to reveal his identity. i doubt he's the owner but we shall see... read more

My company used Dion as a sub contractor, albeit not often, but when we get a service request from our end-user we dispatch Dion. Wednesday 8/25 we had an emergency service call that we dispatched to Dion. We called their office and they confirmed they would handle the service call by the end of the customers business day. We received a call @ 10PM from our end user saying the tech never showed up. Called Dion's office first thing Thursday 8/26 in the morning and was told in a rude way that they may not even get there today either. Tech on the other end of the phone even went on to say "good luck" when I told him I would have to use another company. We have contacted our end-user in Burlington and their corporate office letting them know of this poor and rude service. Look elsewhere when you need locksmith service in Burlington. read more

I want to start off this review by saying that when it comes to speed and prices, Dions is a great locksmith to go to. Everything went great the guy Josh who helped me set everything up was kind and diligent on getting me through the process. However, when the keys got made I was at work. We arranged for the keys to be left in a location and I could grab them when I got back. I finished my work day with a coworker dropping me off and when i got back the keys were no where to be found. Turns out they took the keys back to the shop with them after coming and unlocking my car. Now, they expect me to come to their shop and get the keys when i dont have a car i can get there. I had to cancel plans and find new ways to work until I can find a way to get there. read more

Super tricky situation. The key to our Vespa scooter was locked in the storage compartment. Calls to the local Vespa dealer led nowhere. Called Dions, they sent a tech the next day. He worked for over an hour to pick the lock, then more time to disassemble the workings. No luck, no charge! Came back the next day after doing some research and tried for another hour. Finally removed the whole locking mechanism and went back to the shop. Came back the next day with a newly machined key. This was definitely great service and very reasonably priced for all the work! read more

Dion Security Inc - Keys & Locksmiths Near Me - Burlington, Vermont

Amazing Service. I've had keys made here for my apartment building for years. Finally, it was time to change all the locks and make a master system. Kevin was AWESOME. He did a walk through, quoted me, and the following week did the work. Showed up on time, did the work efficiently, communicated with my tenants, and was done in and hour and a half. I would highly recommend these guys for all your locksmithing needs. Thanks! read more

Made a replacement starter key for my Ford Explorer. Programmed and working in minutes, excellent customer service from DJ, Micca and Zach. Knowledgeable and helpful, saved $100 compared to dealer. What more can you ask? read more

Wonderful service from the team at Dion Locksmith. Had to make replacement key for Honda odyssey and ran into some problems with ignition switch when new key placed in ignition. They repaired the ignition switch and only charged me 50% for new key because of having to wait a couple hours for them to repair the ignition switch. I was expecting bill to be $300-$400. That is unbelievable service in this day and age!!! read more

Dions is FANTASTIC. We had an emergency and they took it on quickly in spite of being busy and solved it cheaply and effectively. They are truly dedicated to their work and are real professionals who know what they are doing. Highly highly recommend. read more

Great service with knowledgeable staff every time. Things completed as promised and with great quality.

Awesome service! Nice, secure locksets. Very impressed with how quickly they were able to assist me and the knowledge of the products they offer. read more

Will never go here again. I am all about supporting local businesses, but would prefer going to any locksmith other than Dion's in the future. I have gone to Dion's at least five times over the past few years to have keys remade for my car and whatnot; every time I go in they seem annoyed, overwhelmed by their current workload, and rudely rush through whatever I need help with. I feel like a company such as this should welcome their business (as should any business, but especially a smaller, local business). However, the customer service and customer relations are so poor that I will never be going here again. I would encourage others to spend their money at a locksmith elsewhere, where they actually are helpful and happy to have business. read more

My key was not turning in the ignition of my car so I took it to Dion's to have it checked out. I spoke with Harlan on three separate occasions before I finally brought it in and he was so kind and helpful during my series of questions/problems/silent meltdown. He gave me reasonable prices for a few different solutions to my problem. Working with the staff there was so easy. I would totally go back. read more

The people here are awesome! They helped me out near the end of the workday when it was freezing. My car has an electronic key and the battery was dead but they got it open without a scratch. Very professional and kind with expert service! read more

Terrific service. I made an appointment for them to come to our house to install a new deadbolt lock on our garage door. They arrived right on time, started to install the new lock and key it to match our front door, and then politely asked if I had really wanted the lock finish color I had ordered, which didn't match our other locks. The error was mine, and the installer didn't have the right lock with him. But he finished the job, cleaned up after himself, left and returned by the end of the afternoon with the matching hardware. Nice people, efficient, and attentive. Couldn't have been a better experience. read more

When we tried (and failed) to pick a lock in our building ourselves, we called Dion to see if they could have better luck than we did. The service we received was wonderful - they sent someone at the very last minute, as they has just closed for the day when we called, and he arrived promptly and had us back in our locked room in no time flat. The price was reasonable and we will definitely be using Dion in the future if we have any other issues. read more

These are the most INCOMPETENT people I have ever had the misfortune to meet. How they keep in business is a wonder. It may have something to do with them giving customers refurbished merchandise while CHARGING them for new. So beware of what you're actually paying for. I will sum up my grievances by saying , that after a week of dealing with them, they completely wasted my time and I ended up getting my money refunded b/c they couldn't deliver on the job/product they already took money for. I would give NO stars if possible. They are horrible. read more

My company has used Dion's for more than 5 years I will NEVER use them again. We have security keys and they HAD a system that internally they kept track of who was authorized to get duplicate keys. When I called today after a break in, requiring us of course to get locks changed, they had no record of us. We put time into pulling prior invoices, called them back and were spoken to rudely, with disinterest and told under no circumstances would they be able to re-secure our building for at least 2 days. That's not good service, that's not even nice. I called back and spoke with Mrs Dion, I told her that it was frustrating that they couldn't look up even our company name, let alone that they tracked the "do not duplicate" special keys. She said they were really busy. I promised her I would be sure not to add to her burden. There are many locksmiths in the area, and while Dion's trucks are new and shiny, I happily switch to Georges in North Ferrisburg Fast response, courteous (a pleasure versus the man who spoke with me from Dion's on my first call) Being busy is not a reason for bad discourteous service. I understand they may not be able to come out on a timely basis.....but not the way in which they spoke and CERTAINLY not that they did not have our records retrievable on file. Absurd. read more

Needed a key with transponder made.. After going to three different stores and spending 45 minutes with no success I was almost ready to head to the car dealership. However I was referred by multiple people to Dions. Should have gone to Dions in the first place! I was in and out in 5 minutes!! They are well priced and the best part.. good people! read more

Made me a duplicate for a tricky old style bit key. The first version didn't work but they took a second shot and got it right at no extra charge (which was quite cheap considering the effort required). read more

I had a good experience with Dion. Lost the key to my car and the car was too old to get a new one from the dealer. Ben (?) was great on the phone. Harlan came out to my house and made a new key and offered to jump start the car to make sure his key was working. Both guys knowledgable and friendly. I was not in a rush and scheduled a few days out which might have made a difference. Will call them in the future. read more

They were very helpful, and I believe deserve a good review. These guys probably deal with a lot of tough customers. They allowed me to tow my car in to get a new key made. There was a little bit of stress, when they thought they did not have the transponder I needed, but it turned out they did have it, and the service was very quick. Also about half as much as going to the dealer. Thank you. read more