Knew the details of a fancy "European" lock that I was dealing with, and responded rapidly and…read morerepeatedly to my questions until the issue was resolved. After a day's phone calls advised me to look for the original key as he thought the issue might be a bad key copy. I did so, and he was COMPLETELY CORRECT! Then, to top off this great performance, he declined my offer of payment for his time and advice - twice! This guy knows his stuff and really helped me out.

If you lock yourself out of your car, Les will help you out. He actually picks up the phone. (Not…read morean answering service that charges a big fee to try and find someone). Les was able to open out car after several attempts using different techniques. Saved our vacation plans from disaster!

I recently found myself in a frustrating situation at the U-Haul storage facility on Williston Rd…read more in Williston, VT. After traveling all the way from Maine, I realized I had brought the wrong key with me and had no choice but to call a locksmith. As luck would have it, a technician from Dion Locksmith was already on-site working on another job and kindly agreed to help me out afterward. While I truly appreciated the locksmith's willingness to assist and found him to be professional and efficient, I was very surprised (and disappointed) to be charged a $98 emergency service fee on top of the labor cost--especially considering I didn't request an urgent dispatch, and he was already there. I understand that companies have policies, but in this case, the policy felt unfair and inflexible. Charging for an "emergency visit" when no extra travel or urgency was involved doesn't sit right. Bottom line: The technician himself was great, but the pricing policy felt excessive and lacked transparency. If you ever find yourself locked out at U-Haul, bring a drill and a flat-head screwdriver--you may not need a locksmith at all.

Several weeks ago, I went to open the door into the garage and the door lever came out into my…read morehand. I called Dion's and explained it's not an emergency. I wanted to find out how much it would cost to replace all the door levers in the house. I visited a big box store (Home Depot or Lowes) and get an idea of the price for all the doors in the house. The disadvantage of that would be two things. One the door keys would not match and I've found that when professionals purchase hardware, they get a better quality than what the big box stores sell. Dion's prices for hardware was lower what i expected . Several weeks later, it wasn't an emergency, it took two visits from a very friendly and professional technician to install all the internal and outside locks and door levers. He adjusted each door so that all of them close like you would expect from new doors including the dead bolts locks. I was a pretty good technician back in the day but sometimes a seasoned professional does a better job than I could. Also the doors look a ton better than before. Thank you Dion's. I can recommend their service for any locksmith type problems you might have.

We called Blackfork after an accident left us stuck on the side of the highway, 200 miles from…read morehome, on New Years Day when most towing companies were closed. Rod was there within minutes. Not only did he give us a tow, but he drove us to the airport to get a rental car back to Boston, and he gave us great advice on dealing with insurance (car ended up being totaled - would probably have had to come all the way back to VT to clean it out if not for Rod). Thank you so much Rod - you made a bad situation much more manageable.

Rod heard about my boyfriend getting his truck stuck in ditch and with some humor said if he…read moreunderstood our situation correctly, he could help up. He got there in record time and used his winch to pull the truck up and out in literally a minute. He's a great guy who knows what he's doing!

Brandon is extremely knowledgeable, was prompt in his service and reasonable in cost. I HIGHLY…read morerecommend recommend him. Thank you Brandon.

We felt fortunate to find Brandon after having a very unfortunate experience with another Locksmith…read morewho kept us waiting a long time in the hot sun while he figured out that he couldn't finish the job. Brandon met us, took the information he needed, had the fob express shipped to us and we were back on the road quickly. He has great expertise, was very patient and easy to work with. We highly recommend him.

I called on behalf of my friend who is currently locked out of her apartment; she doesn't have…read morebattery left on her phone so she needed someone else to call for a locksmith. She texted me right before her phone died to ask me to contact a locksmith. Unfortunately, this guy is the only one who seems to be available on Sundays. He answered and when I told him I was calling for a friend, he said, "oh is she the one with the ### area code?" I said yes, and he said, "I am not interested in helping her - I gave her two chances." When I asked what happened, the reason was that the calls were dropped. She has NO BATTERY, which I had explained to him at the beginning! He refused to care or to listen, and simply said, "She will need to find one of my competitors to help her." Awful, stupid way to run a business, don't you think? What great "customer service." I will never recommend him to anyone - I have never seen someone refuse service before!

Called for a consult to repair our front door lock; he acted like he was the only person qualified…read moreto fix our lock because it is "specialized", and after a few back-and-forth calls in attempt set up an appointment he completely stopped returning all calls and messages - not a great way to run a business. We went with Dion's and they were amazing and super professional.

I would not recommend Williston/Essex Safe Lock & Key to anyone. When I called, the man I spoke to…read morewas incredibly disrespectful, out of line, and, I believe, tried to take advantage of the young woman he had on the phone. Here's my story... I am a twenty-six year old female with a 2002 Ford Focus which is on its last legs to say the least. I received my MBA (graduating with a 3.8 gpa) last spring. I am, it is safe to say, a relatively competent person. I bought the car used in 2005 and it came with one key and when I tried to get the key copied, I found out it had a chip in it and that the copy would cost $100+. Because of this, I opted to take my chances with just one key. Irresponsible? Yeah, maybe ... but would you reprimand me for it? Well, the gentleman at Williston/Essex Safe Lock & Key who picked up the phone mid-afternoon on Thursday June 9th 2011 certainly did. Apparently, the most common problem in Ford Focuses from 2000-2003 are broken ignition locks. I had finally hit the point where the tricks Ben with AAA had shared with me no longer worked. When I Googled my predicament it seemed that every Ford Focus owner was having the same problem and a locksmith was the solution. The trick was that some of these Focuses had chips in their car (a glass chip if you care to know), like mine, and sometimes it meant waiting for the right ignition lock to be ordered and delivered. Alright, fine. I'd done my research, understood what I was reading, and was ready to call a locksmith and take care of the problem. I called Williston/Essex Safe Lock & Key because they happened to be located the closest to Hannaford. A gentleman answered the phone and I explained my situation - that my 2002 Ford Focus was stuck in the Hannaford's parking lot, that I'd read this was a very common problem, the key did have a glass chip in it, and then asked if he thought he could fix it. As if I had never proven my understanding of the situation, the man I spoke to proceeded to tell me that this was a very common problem, that he fixed these all the time, asked what year my car was because some keys had chips in them and some didn't, and then asked where my car was. Despite my distain for having to repeat myself, I was at this guy's mercy and answered all of his questions. I was then told that it would cost $250 and all off-site service jobs had to be paid in cash. I told him I didn't have that money available today but could call him in the morning. "Well, you have bank card or a credit card don't you? Just go to an ATM." Shocked, that he had attempted to become my financial advisor I told him I'd have to transfer money and would call him in the morning; all the while thinking, "Use my credit card at an ATM? Sir, are you insane!?" Unfortunately, that was only the beginning...He then asked if I have a spare key. I said no, the car only came with one key. "Well it came with one key but you should have gotten another one." "Well," I said, "it has a chip in it" and before I could finish he interrupted with "it has a chip in it, yeah, and it's expensive but it's less expensive than losing the only key you have. You could have at least gotten a copy without a chip to open the doors." I then, very politely, disgusted with his mannerism, told him I did have a spare non-chip key. He then continued to lecture me on how gentle I should be while trying to get my car started and when I got it home keep it in the ignition turned but to disconnect the battery so it was easier to get it going in the morning. I know the basics of cars, but really just the basics. So while leaving the key turned in the ignition (which would mean the car is running) and disconnecting the battery may be a totally fine thing to do, I'm going to put it out there and say I don't think it's a good idea. We had finally hit the point where he continued to repeat himself in his sexist, egotistical, demeaning tone, I just I said "I'll figure it out and call you in the morning. Thank you for your time" and hung up. I then called Dion's in Burlington, rattled my same speech, and the gentleman that I spoke to immediately treated me as an equal. My competency was clear and it was time to talk towing logistics and business. It cost me $100 with Dion to get this done and they were the most professional, fair, and pleasant individuals. I do not appreciate being spoken down to because I sound like some dumb girl who doesn't know better. I do know better - chances are I know better than you do. So do not treat me like you're better than me, do not take advantage of me because I am a woman, and do not lecture me in your condescending tone on how I conduct my life because it is absolutely none of your business. If you run a business, you should be professional enough to understand that you need to sell your services. You should be experienced enough to understand that the customer makes the ultimate decision if they'll go with what you have to offer or look elsewhere.

One star only because zero is not an option for this Trump-like company - Les came out to install…read morelocks in our new office almost two weeks ago - did not finish the job, said he would return later in the day but did not - almost two weeks later, my wife called him and he was dismissive and rude and put the phone down on her - i'm sorry but "i'm busy" just does not cut it - spare yourself a headache and give these guys a wide berth - i would recommend Dion Locksmiths for a job well done (which they did).