Absolutely, positively, the WORST auto body experience I've ever had. If I could give them ZERO…read morestars, I would. This review is a long time coming. I didn't do it initially because Eddie Cardenas begged me not to. He said that if I wasn't going to give them a good review, he would rather I didn't give them a review at all. I honored his request because honestly, the problem wasn't with him but rather with another technician who's apparently related to him. I had previously brought in my 2015 Nissan Pathfinder and had exceptional service with the previous manager that I encountered. Due to that experience I decided to bring in my 2023 Toyota Highlander earlier this year when I had an accident. Unfortunately, the other manager I dealt with before wasn't there anymore. The problem wasn't when I dropped off my vehicle but rather when I was told it was repaired and ready for pick up. When I arrived, I got into my SUV and noticed mud splatter all over the inside of my car. On the seats as well as my mats. I was upset but I understood that my doors were mostly likely taken off for the repairs and since it had been raining for some days that MAYBE it was dirtied during repair. I went inside and asked to speak with someone about the mess. When approached by the technician, I asked that they clean the inside of my vehicle because I knew I didn't give them my Highlander in those conditions. He laughed at me and said they do a "courtesy" clean to the inside of the car. He proceeded to say that my mats were already dirty. Idk if it was the fact that he accused me of lying or the fact that he laughed but honestly, I lost my mind!! I must of taken out my mats and threw them on the ground. I proceeded to yell at him explaining that I most certainly did NOT bring my car in that condition and that they needed to clean it. He refused. Another gentleman (Eddie) came out and asked what was going on. I proceeded to explain the issue but at this point, I was so heated I was still yelling. Which in hindsight, I know was wrong as it wasn't Eddie's fault. It wasn't his fault that the other dude was super unprofessional. It wasn't his fault that my car was filthy. And it wasn't his fault that I couldn't hold my composure. Anyway, he agreed to have my car cleaned even though it was already closing time. He had one of his guys stay longer just to take the mud off the mats and seats. I appreciate Eddie's professionalism and his dedication in making sure the customer leaves satisfied. Fast forward to today, my car was involved in another accident and needs repair AGAIN. I called to make an appointment to bring in my vehicle and was given an appointment to drop off my Highlander tomorrow, 11/20 @0900. I then received a phone call back this evening that they will not be fixing my vehicle due to the last incident. That they have already contacted my AAA insurance to let them know so that they can recommend another auto body shop to do my repairs. If that's what I need to do, so be it. They are within their right to refuse services to whomever they wish. However, I'm within mine to leave them the review they deserved in the first place. Clearly they are not about outstanding customer service because with all the body shops available (and with my previous experience) I could've gone ANYWHERE else. They were given the opportunity to redeem themselves and retain a loyal customer; yet, they declined. So, in the end, I will be giving my business to someone else (and so will everyone I know) and they can continue to give mediocre services to those who'll accept it. (Please see photos for tax!)

I am so grateful to Jesus Cardenas. I came in with a small dent that had white paint on my car. It…read morewas such an eye sore. I don't want to repair the dent yet, but Jesus buffed out the paint and the dent is hardly noticeable. Now I can wait till I'm ready to get the dent repaired. He didn't charge me which I didn't expect.

This place is the best!! Been going to them for years. They guarantee the work. They are not…read morepushy!! They told me I had a warranty on my car so I didn't have to pay 2-3k on alternators or labor on other shops. I really appreciate that they aren't pushy. And help understand people have financial problems.

Price was reasonable, the staff was friendly, courteous, professional, and work was completed as…read morepromised.

I had a great experience with HP Collision Inc. and the owner, Oscar H. He did an excellent job…read morereplacing and painting parts on my black 2015 Lexus IS250. The paint match came out perfect and the car looks amazing again. You can tell he takes pride in his work and really pays attention to the details. He also got everything done in a very timely manner, which I really appreciated. On top of that, Oscar helped install my fog lamps as well, which was a nice extra. It's not every day you find someone who goes the extra mile like that. If you're looking for quality body work and someone you can trust with your car, I definitely recommend HP Collision Inc. Thank you again, Oscar & his crew.

My car got scratch Wednesday evening and I went on yelp to find people to repair. Oscar at hp…read morecollision answered almost 5 mins after i sent estimate request. Within minutes he gave a great price and time it would be done in. He told me to bring it to the shop Thursday morning. The quality of work done and time it was finished was great.

5/5 Review He…read morecompleted a swap for my OEM Tundra grill to an OEM-style Toyota grill with raptor lights and a light bar, and the experience was perfect from start to finish. Very clean install w/ wiring and electrical work. Looks straight from the factory! He was punctual, professional, and personable; which made the whole process smooth and easy. Communication was clear, the work was done quickly, and the final result looks awesome. Definitely someone I would work with again and highly recommend to others! Got a ton of future projects lined up!

Ruben was awesome to work with! He installed my body kit quickly, had amazing prices, and made the…read morewhole process stress free. Super chill guy who really listened to what I wanted and figured out the best way to get it done. Couldn't be happier with the results highly recommend him!

Service is always great. They take pride in their craftsmanship. Very knowledgeable about any Jdm…read moreand American manufacturers. Real car enthusiasts! These guys are the best

All it takes is a quick look at the reviews to see that Respect Auto Works is in a league of its…read moreown. They're knowledgeable, honest, hardworking, and consistently deliver excellent results. Their customer service is top-notch, and they set expectations clearly, which makes for a great overall experience. It's hard to say enough without sounding repetitive, but one thing that truly stands out is Ethil. He clearly puts his customers' needs and satisfaction first (I'm sure often above his own). His integrity and genuine care show in everything he does, and it's reflected in his team as well, which is rare to find these days. The quality of the work is outstanding, but the man behind the business is even more impressive. Respect Auto Works lives up to its name, and I highly recommend them.

Amazing service and quality work. Ernie and his team know what they are doing. I trust this shopread more

I dropped off my 1965 mustang after talking to Ernie the owner and was told they will look at it…read moreright away and let me know what the car needs. Three weeks later he called me to tell me they can't work on the car but he will give me an estimate what it needs and how much it will cost. When i came to pick up the car it was all dusty and the roof and trunk were covered in oil. He came out apologized and kinda wiped it then charged me $160 for an estimate that he did not have ready and told me that he will email it to me and I am still waiting on that email since 12/5/2023. Very disappointing

Christian is awesome! I've come here twice now to fix damages on my truck and he has done an…read moreamazing job both times at a great price point!! Thanks again!

Robert Weston fixed a water leak problem with my car in ten minutes …read more Great service that is hard to find nowadays . I would for sure go back there for repairs on my car .....Thank you again !

Wouldn't recommend them they will over charge you for no reason, like not say how rude this people…read moreare! Look for a different towing company if you need towing

250$ for them to drive 5 minutes down the road to take 30 seconds to unlock my truck, what a jokeread more