My partner and I brought in two rings to be resized. We were told it would take about three weeks…read moreand that we'd be contacted when everything was ready. We never received a call, so I called on February 28, the day we planned to pick them up. I was then told the job wasn't finished because of the engraving inside my partner's ring--even though he had clearly said from the beginning that it was fine if the engraving disappeared during resizing. After we repeated that it was fine, we were suddenly told to come in within a few hours. The other ring was mine, and it still didn't fit properly. That day, my partner asked for a very small adjustment--between a size 5 and 5.5 (around 5.25)--because 5.5 was loose and 5 was too tight. The tall female staff member said finger size can change with the weather. I understand that, but I was genuinely worried it could slip off when washing my hands. She told us to come back on Wednesday. When I returned on Wednesday, it honestly didn't feel resized. When I asked about it, the male staff member sighed and told me to "wear it for a week and come back if it still feels loose." He also said he could resize it down by a quarter size and wouldn't charge me for it. That left me even more confused and frustrated--if it could be adjusted that quickly, I don't understand why I was told to wait until Wednesday in the first place. Overall, the communication was poor and the service felt dismissive.

Recently we visited Squirrel City Jewelers, a fantastic small business in downtown Kent. ( I live…read morein California, but my Fiancé went to Kent State) I needed to have my engagement ring and wedding band prongs checked and re-plated. My first experience with the shop, I was gifted a custom necklace by my fiancé, made by the owner, Michael, over a year ago. Michael's attention to detail and craftsmanship is incredible. He was given free rein to design the necklace, using "hummingbird" as the inspiration. His vision, personal touches, and artistic vision made the piece truly stunning. Not only did Michael revive my engagement ring back to brand new sparkle, I was obsessed with these adorable skull pearl earrings (I found out also made by Michael). The whole team at Squirrel City Jewelers are friendly, knowledgeable, and passionate about their work. If you're looking for unique, personalised, high quality jewelry- that highlights independent artisans Squirrel City Jewellery is the spot. They offer a unique range of handcrafted one of a kind pieces, inspiring for any style. I will wait until I travel back to Kent to have any jewellery repair or add to my unique collection. Definitely will not be buying from any chain stores anymore- after my experience here. Thanks SCJ!

ASK FOR GEOFF! He was so incredibly helpful and truly went above and beyond helping me find some…read moreoptions! He even brought you heels to try on with each outfit, could not have had a better experience.

My wife drops major coin there all the time. It's become her favorite clothing store…read more I rated it 5 stars because the clothing always makes her look hot. I approve.

I was here for the first time last week, and will be back MANY more times! They have everything…read moreyou'll need for your crystals. The prices are pretty reasonable and the service is very nice. I 100% recommend!

New to the area, my daughter who's a student at Kent discovered this store. They have a wide array…read moreof crystals/ rocks, candles, cards, books and jewelry. It's very well organized and not cluttered. Sweet staff too. Great location with parking all around

I was going to order an A2 flight jacket, but I made the mistake of asking about their presidents…read morecollection ,and why it did not have any of our former living presidents featured. This devolved by the owner into, read a book about me, and what a hero, to calling me and my friends sick and needing to see a doctor. I tried to converse via E-Mail, and the guy who Id himself as a former person in the army and former Chief of Police in Ohio, continued to call me a sicko and to see a doctor. I decided on another company, that had no complaints and good customer service. To me it is obvious there is some mental illness. Do not waste time with this company. I blocked him from E-Mailing me. Very Nasty guy.

DO NOT PURCHASE FROM THIS COMPANY. I ordered a leather jacket from US Wings in September 2023. Two…read moreweeks later, the jacket had not been shipped. I had to contact US Wings twice by email and once by phone before being told the jacket was on back order. I received the jacket in early October. I took it out of the box, tried it on, and decided it wasn't for me. I returned the jacket in its original box and plastic. (BTW US Wings makes the customer pay for the return shipping). After a week or so, I'd heard nothing about my refund. Again I contacted US Wings via email only to discover that they will only issue an e-gift Certificate if you return a product without the original tags attached. THE PROBLEM IS there were never any tags attached to the jacket. Now I'm out $295, plus shipping, plus I don't want an e-gift card. I've escalated this issue with my bank. Furthermore, I'm going to the BBB. Buyer... do yourself a favor and read the other reviews here and on the BBB site. What I'm describing is a common US Wings practice. Finally, it's sad to me that a small US company acts like this. It's also pathetic that I have to go to a huge corporate bank to get any kind of justice. Sgt. Hack (owner) should be ashamed for his un-American practices.