The owner is cool guy and hooked me up when the other shop (North Milwaukee Avenue) closed early -…read moreunderstandable on a slow Monday in frozen February Chicago weather - and directed me to other shop and told other store to hook me up and they gave me good deal from already good selection.

Stopped by here yesterday after work to get a pack fast light coals to light up my Hookah at home…read more The coal was priced fairly and the store had lots of other things as well but the store was out of all posh flavor's and I was hoping to buy one. Customer service was fast and friendly. Definitely recommend this business to all local smokers.

Amazing!!! Really good service so many selections and they are here to find you the best selection…read morefor you. We got a Garry Bong and then went to get another one.

The worst customer service!!! Not helpful and very rude guy , never seen something like that in…read moresmoke shops in Chicago area , definitely not recommend

Best vape shop in Chicago! Joseph and Alan are some of the nicest people I have ever met. They tend…read moreto your needs and questions thoroughly. The shop also has really cool stuff to look at. I found myself getting distracted by their cute decorations. I will be coming back to purchase candles. Love supporting AAPI-owned business!

Went in to Lux after several failed attempts at other vape shops…read more These guys have the goods and the knowledge to back it up. Fantastic selection of juices, glass and extras Like chilling, papers, wraps and more. Prices are great and service is even better. Staff is super friendly and more importantly, knowledgeable. Store is clean and well thought out. Didn't have to sift through garbage products placed gratuitously and overpriced to find what a real vapor needs: Juice, mods and batteries. I am now a regular and have my go to shop. Soooo glad they are open in the neighborhood as they are a welcome addition of quality retailers that have what you need. Thank you Lux! See you on my next coil run!

Service was great! They had exactly what I was looking for, plus so much more. My dog is picky but…read moreate these with no problem, also priced well.

During a short trip to smoke station I asked Dominick what the heck this was. He explained how…read moreacted as a water replacement for your pipe, and that you're supposed to use immediately after cleaning it because this solution keeps the pipe clean. Oh, and it "tastes like strawberries." On that note, I was sold, and took it home to put to the test. Once filled, didn't have to clean this thing for a week, compared to the typical two days. On my next visit I'll be purchasing the apple pucker flavor! Thanks Dom!

I don't know who thinks there's a large selection here below, but that's simply crap. This is a…read moresmaller store with a crappy collection of sub-par products lackluster service. I live a block from this shop, so I've been in a lot. Everything is WAY overpriced for the quality. I bought a water pipe for $150 - it's garbage. I did some research online and found the same one for 30 bucks. My fault for buying off-brand at a small shop... but not happy, to say the least.

This is an excellent store for all your smoking needs. They are always able to answer all of my…read morequestions and find many options to fit my needs. They are very knowledgeable about all their products. I love the e-juice and vaporizer selection. I've bought really great smelling candles here as well as hookah accessories! They have a wide range of glass and smoking accessories in every price point. I'm not a hat person, but I LOVE their GrassRoots hat selection! They have some really cool t-shirts and some funky socks!

One of the few knowledgeable, tobacco shops in the area. Go to Lou's it's the place to choose..read more

CBD cartridge was defective. Exchanged it. New cartridge works but doesn't taste the same as last…read moretime. Started to cloud and leave residue on side. Floaty stuff in the cartridge and tastes nothing like the last cartridge of the same flavor. I don't trust them anymore but historically they have been good. Their supplier is either scamming or they selling returned cartridges snd customers are scamming them. Mario Carts in packages with a different brand name. They are selling fakes here clear as day. Get your CQ in order

I'm so happy that Puffs Smoke Shop opened! I got a dope M&M glass bong with such great quality and…read morethis sick glass bowl with water on the inside which is something I've been searching for forever... just beyond pleased. But why I'm really writing the review is because Senad introduced me to this CBD Pet Oil and my dog has never been just so chill and relaxed where I know he's not in pain or feeling upset it kind of takes his mind off of it in a way.. it's fantastic!!!! Definitely will be coming back thank you!

Great service and advice on various products that they carry. Convenient and great selection.read more

This only gets one star because you can't leave 0 stars. This was my worst shopping experience…read moreEVER! The person behind the counter was extremely rude and needs to be there cause that the store's lottery retailer license is revoked. The clerk kept the tickets he printed refused to sell to me demanding cash and who carries cash anymore? I will be filling an official complaint with Illinois Lottery and I will also file a complaint with the Illinois Department of Professional Services. I recommend you spend your hard earned money elsewhere.

Got a PuffCo Peak Pro for $300 +tax. Not too sure how they are getting away with that price but I'm…read morenot complaining. Will be back.

New shop around town and they are the best; vibes always great, service always easy, wide selection…read moreof stuff,l. Lots of smoke shops popping up around the neighborhood but I recommend this one, I always come back for the people. Owners present and actually cares and that's the type of person I want to give my business.

I came in to this store as it was close by to where I was staying while visiting. I was immediately…read moreimpressed by how clean and spacious the place is. Everyone was very welcoming. We were helped by Arturo who gave us recommendations. Arturo does an exceptional job of explaining each product. He is also very friendly and nice. Overall, we had a great experience. They had a labor day sale going so we were able to save as well. Definitely recommend this place.

UPDATE FROM LAST REVIEW!! i went in yesterday for my pickup…read moreorder and they carefully checked to make sure everything was in my order! service was lovely and the staff was nice. definitely better compared to how it was a few months ago!! thank you nirvana!