I purchased a 'smart' vape here that is supposed to be good for 7500 hits. The vape crapped out with 90% juice left after 1 charge. Just stopped working. I brought it back and the shop guy told me it was my problem. I've also seen them sell flavored vapes which is illegal within the Chicago city limits. If you prefer shopping at places that stand behind the products they sell avoid this crap factory at all costs. These guys are turds. read more

Very sweet and kind staff, super helpful too! They have great stock as well. Definitely recommend

They have the friendliest staff and great prices on a wide selection of things! I can only imagine the bad reviews are from rude people. None of my friends or I have ever had a bad experience. read more

My go to spot! Great prices and best staff ever!! They're so accommodating and always willing to go above and beyond for loyal customers. This place is THE BEST! read more

Shut up . Decent fair price my ass ! This shop will rip your ass off ! A 4 package phix pod which is 23-25 dollar with tax ! This place sell it with $30 and you know what ? That's without tax! I have the receipt with me to prove it is a rip off shop ! I hope you guys run out of business soon ! The reason I gave 1 star because I could not gave them no or negative stars ! Don't trust the review down there ! read more

Ash's Bucktown Smoke Shop - A 4 package of Phix PODS $32 dollar with tax ?Bullshit rip off ! Normally I bought it just 23-25 dollar ! Don't trust other fake reviewers! - Tobacco Shops Near Me - Chicago, Illinois

HIGHLY recommend. This is honestly my favorite smoke shop in wicker park and has everything you need. The most friendliest staff I've ever worked with and I can trust them with anything. read more

Untrustworthy staff. I bought an e-cig from here yesterday and the employee told me that it contained nicotine and I took his word for it. Once I got home I opened the packaging it clearly said, "nicotine free". I just don't understand how staff can lie straight to my face and feel good about it. I'm definitely not supporting this dishonest shop anymore. read more

Don't go here. Definitely high on prices. I found the cases of butane I needed for $3.00 per can online. Same brand that they carry. They said that even if I bought a full case, they could only give it to me for 7 to 9 dollars per can. Save your money. Order online. Pay for the extra shipping. Still cheaper. read more

I some off brand juul pods from here that were absolutely terrible and when I went to return or exchange them they said know even thought it was the same day and I had the product with me. I will never go back here again. Terrible customer service. I recommend Vape Daze, DONT GO HERE read more

I honestly do NOT understand how this place has such a low star rating. I LOVE this place. Personally, I've never been a huge smoker. But when it comes to hookah, I can hardly resist, and I have been wanting one of my own for a long time. I found this place on a casual walkabout, and noticed the hookah selection was pretty good, and not terribly priced (though still too much for me to just nonchalantly purchase one). The medium-sized hookah were about $60-70, and the size was perfect for my needs, since i don't need one that's terribly big. Upon going in on another walkabout, they were having a hookah sale, and all their medium-sized hookah were 40-50 dollars. Score! I bought a very nice, medium-sized hookah for $40, then got a couple different flavors of shisha and some quick-light charcoals. Overall, i spent about $60-65. VERY fair price, if you ask me. I recommend this place to anyone who likes hookah; there is an excellent selection of shisha from many different brands, and some are imported from the Middle-east (and are delicious). Now, I'm a real stickler with customer service, too. And the management has always been very helpful and polite. Sometimes they seem to be out of stock of the more popular flavors, but If there is a specific flavor you like that's not available, the management is ALWAYS prepared to order it and have it available for you as soon as possible. Definitely come here. I haven't ever been sorry! read more

DO NOT GO HERE. I can't stress it enough. I completely agree with Julie, these people are morons. Not only that, but they are insanely crooked as well. This was not my first time here, but my third. In the past I've actually [God, why?] recommended this place. My first time here I was amazed. Nice selection, reasonable prices, etc. Second time here was just for some incense, which I was unable to purchase because there is an apparent "$5.00 minimum", which of course isn't posted. Today, however, was inexcusable. I purchased a simple tin of tobacco, nothing more. So why was I charged 33.03? I'm not sure. The price on said tin of tobacco was $19.99, and when I pointed this out I was told that essentially I was crazy. "No, this is not a 1, this is a 2. This is $29.99." Fine, maybe it's the lighting. Upon closer inspection at home, I realized that the 1 really was a 1 and not a 2, meaning that I was overcharged $10.00. In addition to outright lying to my face about the price of the item, they didn't give me a receipt! I'm not going to fight with them because, well, my time is worth more to me than $10.00. But please, listen to me when I say that this is a terribly run, partially crooked, all-around bad business. Instead, take the train up to the Belmont and Clark area and go to Novelties and Stuff; you won't be sorry. read more

Ash's smoke shop & hookah bar is the bomb-diggety bomb! They have the best selection of hookah tobacco I've ever seen. They have flavors I've never seen before... I mean they have triple apple and melon, but have you ever had caramel macchiato or key lime pie flavored tobacco? They must have like 40 different flavors. If you're into smoking at home, they have a bunch of hookahs, but my favorite are their really beautiful glass pipes. They have this one that has FIVE CHAMBERS! I mean, really?!? They even have a pipe that is a beautiful elephant that stands up... turn it over and there's the business end. Ash and the guys there are really helpful and friendly... make sure to check this place out if you're into any kind of smoke. I can't wait till they get the back room open with the couches and flatscreen tvs, this place is gonna be off the hook(ah). Rock on guys, can't wait to come back when I return to Chicago! read more

They do NOT stand behind their products, and they DO NOT take care of their customers, they wont tell you this when you buy things from them, but the WILL NOT take returns for defective products. BUYER BE WARE when going in here!!!! 11-27-12 Its amazing that he took the time to write all that, but would not take the time and care to make his customers happy. I had the product for a total of 36 days when it stopped working, so his suggestion of "quite some time" should be taken with a grain of salt. This forum is for all of us to get REAL peoples views on businesses. So please take his response with a HUGE GRAIN OF SALT, in fact, you better use the whole shaker! Because he NEVER offered to help me in any way with the manufacturer! IF they only cared that much! BUYERS STILL BEWARE!!!! and bring your own salt... and Jared... I did as I said I would, let the Yelpers know how people get treated when purchasing from the store you work at, so I hardly thing that is berating you. 12-13-12 Thank you Jared for posting that info, I called Iolite and then shipped the unit to them for repairs. I hope they take care of it. Thanks for doing the research and getting me their info for me to call them. read more

Great little smoke shop. Good selection of tobacco. Nice dude that works there too. He gave me a discount my first visit. read more

I really like the shop, but being from Colorado it's really hard for me to get over how expensive everything was. The selection was very good, but I really do believe that this place is over-priced for what they actually bring to the table. Even their hookahs are a good 50% more here than you could find somewhere else. But the service and selection were both excellent. Conclusion: Super-pricey, but if you have the money to blow they'll have what you're looking for. read more

This is probably one of the best smoke shops I've been to in Chicago. I went to lot of other shops in the area but this is the only shop for all your needs. I went to many shops and have bought water pipes, but I can easily say they have the best quality pipes. I bought my last two pipes from them and both have been amazing. The guys that works are nice and helpful and always gives me a discount :).My favorite shop and like said the best in Chicago. Would recommend going here read more

I see a lot of negative reviews here - thought I should throw my $.02 in... I've only been in here once, but the guy behind the counter was helpful and polite. They didn't have a certain kind of papers I was looking for but he said he'd order them for me. If you don't like the prices, try to bargain with them. Most head shops are willing to work with you on the prices - especially if you're buying a few things. And to the people with credit card purchase issues - BRING CASH. Who shops at a head shop with their debit card? There are 57 ATM's near the North/Damen/Milwaukee intersection - use them. If you pay cash you have a better chance at talking them down on price too. They had a great selection of papers and some decent glass, and they even carry Roor products ("high"-end stoner-ware, heh). Grinders, lighters, all types of stuff in here. Those that have rated this place low - I think your expectations were unrealistic perhaps? For example, when I go to Potbellys and the people behind the counter don't make my food exactly how I asked... I just chalk it up to the fact that they work in a sandwich shop. It must suck to work there, and it must suck to have no other job options. And they must not have any other job options because if they did, why the hell would they still work at a fast food joint? In other words, have some compassion. Not everyone is as smart/perfect as "you" are. Oh and since this is the only head shop in the area, be thankful you have somewhere to shop when you need glass/papers/etc. It's not the greatest place I've ever bought from, but it's far from the worst. And given the location, they probably deal with a bunch of drunk idiots day in and day out, so a little politeness and patience and kindness probably goes a long way no? read more

This place is run by a bunch of idiots. Do not go here, especially if you're in any kind of a hurry. As in, you have a life worth more than spending 20 minutes buying a pack of cigarettes. These guys are probably stoned out of their minds, which is cool, but don't screw up everything with something so basic. When you accidentally charged me 41.14 for a pack of cigarettes, and I NOTICED THE MISTAKE, there's a problem. Then when you say that you can't even refund it yourself and you have to call the manager to show you how to punch the three buttons, I know you're an idiot. THEN, when you ring me back up for the 14.14 and charge my account again, instead of refunding me the 27.00 difference like a sensible human would, I'm really pissed. Oh? And I won't get the money back until 3 business days at the earliest? Why, thanks, you exasperating moron. Praise the lord I had just gotten paid or i would be asking you to pay my overdraft fees, too. You know, I wouldn't have been so irritated if they had been even slightly apologetic about it. They didn't even care. Not even a free lighter. I was PISSED. Bottom line: being a dumb stoner is fine, but not if you tie up 40 dollars for my weekend and half a week later. That's unacceptable to me. Their service is pathetic to say the least, and they can't work a credit card machine. Hire an orangutan. At least it'll look good while doing these moron's jobs. read more

Buyer beware! Was sold an ecig battery. Looked it up later, and realized I was charged double than online pricing. The battery stopped working and they refused to replace it. The other item I bought had additional items withheld per the online offering. This man clearly took advantage of me. I will never return. read more

Friendly peeps and good selection. Very kewl stuff in here! Thanks for opening up in my back yard:) !

I hate places like this . There only charging so much because they figure they can get it because of there awesome location in a nice neighborhood.the stuff they sell is not worth the price. read more

Probably one of the most expensive places in Chicago to buy any form of tobacco or tobacco paraphernalia. Be that as it may, they are open till 2am in case you need that emergency roll of charcoal for your hookah. I love and hate them. Screw you. Thanks. read more

I've come here for years and I am always happy with my purchase. They offer high quality products and are extremely knowledgeable about them as well. read more

I've only been here once, but from my experience the girl working was very cold, rude and uninterested in helping us. She seemed like she had better things to do then just ring us up and send us on our way. I'd consider going again and browsing, but the customer service really needs to be changed. read more

Good customer service.....but I cannot give a good rating to a shop that OVERCHARGES their customers double what other HONEST shops charge. I don't mean to sound like a bitter customer who just thinks they didn't get a deal for the item they purchased but I have been doing research and visiting other hookah shops in Chicago(which I should have done in the first place) and I feel like a got cheated! Me and my friends decided to enter the shop late one night, me for a hookah pen and my friend a hookah. After looking around and tons of questions later we both came out with our purchases. Me coming out with a hookah pen for 50 dollars which is 25 dollars max online and many other stores. My friend purchased a hookah for a 100 dollars and 3 hookah shops I recently walked in only charges 50! The person selling us these items acted like we were getting the items for a steal and at the time I thought we was but I glad I found a different hookah shop that wont rob me for every penny! read more

The first time I went to Ash's, I thought they were a decent smoke shop with average prices and an average selection of products. I bought a few little things, they threw in a free lighter, everything was all good. Then I made a larger purchase there- I bought 2 matching Boom Reload vaporizers, at $80 each. I was unsure of them at first, seeing as I had never heard of the brand, but the staff at Ash's assured me they were high quality, and that they sold them all the time because of how popular they were. What I should've asked was how often people return them. Because when I got home that night and tried out my new toy, I was so disappointed. To be frank, these vaporizers are garbage. I put a pinch of dry herb in its corresponding chamber- all that came out was smoke, NOT VAPOR. It torched my goods, smelt like burning plastic, and the battery took 4 hours to charge, and then died after 20 minutes of being on. Now, I understand that most of this is the fault of the manufacturer. I'm not blaming Ash's for the vape not working. However, when I called them asking about returning it, all I received was attitude and a no return policy that no one warned me about when I made the purchase. They don't tell you this when you buy something, but they only offer exchanges on defective products that haven't been used. THEY DO NOT OFFER REFUNDS EVEN IF THEY SELL YOU BROKEN MERCHANDISE. He wouldn't even do a refund for the vape I never opened. He told me to forget about the one I used once- they won't do anything for you once it's been used. I politely asked how someone is supposed to know if a product is defective or not unless they used it first, and that was when the person on the phone (the same man who sold me the vaporizers) became confrontational and rude, and refused to speak about it any more. I was told if I wanted to say anything more on the matter, I had to come into the store. I thought that that was fair, until he hung up on me as I began to ask their about their hours. Excuse my french but that was when I realized this dude was a total dick. Overall, if you're looking to stop in and buy some papers or a little pipe, you should be fine. However if you're making a larger purchase, you're better off taking your business elsewhere. Because when you get home and shit hits the fan and your new stuff just doesn't work, THEY WILL NOT HELP YOU. Very very disappointing. read more

This is one of the best smoke shops in the city. This should be your 1st & only stop for all of your smoking needs! Highly recommended!

Staff was friendly and they had a decent selection at fair prices. Nice if you're looking for something simple. Make sure to check in for 20% off! read more

Seemed knowledge and stated would stand behind products. 2 g pens and a different one later all were not working within a week. I spent in total over $400 b4 I just gave up on dealing with all things related to smoking. I'm very disappointed in products. I bought top of the line merchandise to add insult to injury. read more

This place is fantastic! the staff was great, first time in the store and I come out with goodies!!! the guy behind the counter knew what he was talking about and he even ran all the way to the damen blue line stop because of my stupidity I left a item in the store. I highly recommend going to this place just to check it out. read more

This shop is great! Jared in particular is willing to answer any questions and show you around, which makes finding what you want simple and easy. The prices are also pretty reasonable, and they have some sale items which are affordable. read more

I have been to many smoke shops, but this one is by far the best! I highly recommend this place to everyone. Not only do you get the best products, but the atmosphere of that place is amazing. The people that work there are extremely friendly, recommended the best hookah flavors, and gave me an amazing price on a hookah as well. This will be THE place to go from now on! read more

Like most of the other negative reviews for this place, I also had a bad experience. Everything here is way over priced compared to other local smoke shops. The quality of the products is also very cheap. If you are not looking to actually buy something then then you won't be helped out. I had questions and no one seemed to want to help me if I was not going to purchase an item. Bad customer services. My friend told me that this business is associated with a chain of smoke shops in Chicago on Clark, Halsted, and bucktown. All of them with the same horrible service and over priced items. read more

Great experience. I went in for a vape pen and a glasd slide. The slide piece was amazing for a decent price. I didn't care for the vape pen so I came back a few minutes later and he let me exchange it for another one without question. I'll definitely come here again. read more

The owner of this place is incredibly disrespectful. He is obviously not interested in keeping customers, because I can tell you I won't be going back. The two experiences I've had at Ash's have been anything but pleasant and service has been anything but helpful. Incredibly arrogant, uncalled for attitude. Terrible place. read more

I went here today to buy a cigar and it was just awful. It took forever to light and it was just wrapped horribly. Not again.

This place is my favorite smokeshop in the whole city. The location is perfect and the store itself is really nice. The workers are really nice and informative while the prices are also very reasonable! I highly recommend if you havent checked it out! read more

I really like this shop. The people are polite and will help you find anything you need. Love their hooka stuff!

I really like this place a lot. It brings something different to the table that a lot of other similar shops do not. For one the staff are exceptionally wonderful, My most pleasant experience was with a girl I can't remember her name....Abii I think. Anyways, keep up the good work you guys are awesome and everybody should check you out! read more

used yelp in the past plenty, have never been so impressed by service and knowledge of their own product that i signed up just to write a review for somewhere but could not back this place up enough. everytime i go into this shop and bri is behind the counter you are going to get exactly what you are looking for with no worry that its just another person trying to sell you on something spewing garbage that they know nothing about. 100% the best service iv gotten from a smoke shop iv ever been to and iv been going around chicago area smoke shops for over 10 years. dont listen to these other garbage reviews rating this place low, just go in yourself and you will walk out learning something new every time. dont waste time anywhere else, took me 10 years to find this kind of help and service and i dont plan on changing after this great find. read more