Quick diagnosis of a water leak from my 16-year-old Kenmore. They arrived on time and went straight…read moreto work and were finished in less than an hour. The problem resolved, and options outlined quickly and courteously. I will call again with any other appliance issue.

Very disappointed with Mr. Appliance of Fredericksburg. In August 2025, I paid $637 for a part and…read morethe service to install it, which was covered by their one-year warranty. When I needed service on that repair, I called twice in July 2026, while it was still under warranty. I spoke with the dispatcher and was told they would arrange for technicians to come out, but no one ever contacted me. I then called Mr. Appliance's national customer service and was assured the local franchise would contact me. More than a week passed with no response. I also submitted a written complaint through their national website and still received no resolution. I understand that businesses can have staffing issues, but after paying $637 for a repair, I don't think it's unreasonable to expect them to honor their warranty and at least return my calls. After multiple attempts to resolve this directly, I've given up. Be ware!!!!

Good guys, good work! Satisfied with the repair to our stove top. I would certainly recommend them…read moreand will certainly use them for my next repair.

Johnny reassembled a completely disassemble clothes dryer door which had 3 main sections and at…read moreleast 20 screws of different lengths and diameters. Really amazing work.

Techinican arrived on time. Excellent communication. Quick resolution. I would use this company…read moreagain and again!

Brooks Appliance quickly replaced a switch on our stove that had gone bad. Dan performed great work…read moreand was very professional. I hope that we don't need any appliances repaired in the near future, but if we do I know who we will call.

The tech's were friendly, professional, and knowledgeable. They quickly diagnosed the problem,…read moreordered the necessary parts, and completed the repairs a week later.

I had a great experience. Tony had to replace my garbage disposal. He was prompt, friendly, and…read moredid the work quickly at a reasonable price. He is now my "go to" guy for appliance repair.

Hard to get a response from them in a timely manner. Had a good experience with them many years…read moreago though.

Great service. Great Quality and a fair price. Technician…read morewas very courteous and professional.

The service I received was amazing. They came same day and the technician was very knowledgeable…read moreabout my system.

Service was great & professional. Fast response to fix…read morewasher. Very quick in determining the problem.

We have been very satisfied with Raytech. They have helped us with repair of several devices and…read morehave found then fair, straightforward, and knowledgeable.

Your company Raytech Appliance Services was referred as a delivery service provider by Whirlpool…read morecorporation.  Back on 05-28-2021 Whirlpool submitted a work order for a new refrigerator replacement to be shipped directly to your company from the manufacturer.  Whirlpool explained that once the refrigerator arrives at Raytech they will call me and schedule a refrigerator delivery. On 05-28-2021, I called Raytech to confirm and verified they have my contact information.  I talked to Ms. Pauline Santiago (customer service) and she verified all on my information and she explained once the new refrigerator arrives at Raytech they will contact me and schedule a delivery date and time. On 07-08-2021 I still have not received any updates and decided to call both Whirlpool and Raytech for a status update.  Whirlpool explained that the refrigerator is still pending and on back order.  Whirlpool also explained that I should double check with Raytech.  On 07-08-2021 I called Raytech and talked to Ms. Carrie.  Ms. Carrie explained to me the refrigerator still has not arrived at Raytech.  She also explained that Raytech will refuse and not accept the refrigerator.   She explained due to manpower issues they are unable to delivery the refrigerator. On 07-20-2021 I called Whirlpool to get a status update.  Whirlpool explained the refrigerator is still on back order.  I also explained to Whirlpool that Raytech advised they do not have the manpower and are unable to deliver the refrigerator once it arrives at Raytech.  Whirlpool explained that they will contact Raytech themselves to confirm this information.  Whirlpool was able to contact Raytech and they confirmed they will not be able to deliver the refrigerator. I visited Raytech's website and left my concerns and comments. I did not receive any response from Raytech, as of today I still haven't received a response.  Maybe they will respond to these comments here. Overall I am very upset and very disappointed with how this situation was handled.  I understand the fact that the refrigerator is still on back order, however I am disappointed on how the customer service was handled.  When I initially called on 05-28-2021 and talked to Ms. Pauline Santiago she did not explain to me about the manpower issue or how Raytech would not be able to deliver the refrigerator.  This is poor customer service and Raytech failed to contact both Whirlpool and myself about this manpower delivery issue.  If you cannot accept the delivery job, then you need to follow-up and let both the customer and Whirlpool know!!  This is a big waste of time, money and delivery resources on Raytech's part.  Again I am very disappointed!!

I used this company to repair my microwave through my warranty company. He was super friendly and…read moreresponsive at first. He attempted to fix my microwave he ordered a part that he said was needed. The part was ordered but the microwave went out again after a few days. But before it went out he kept insisting I call the warranty company and let them know it was fixed so he would get paid. After telling him it went out again he said it probably needs another part and would "make sure we all get this taken care of" He just needed the first payment from the warranty company so he could order more parts (Normally you get paid when the job is completed). His words "These people are playing with my rent money and it's killing me. So basically I'm gathering he likely was paid, Im still having issues and he is not responding. He has not replied to the warranty company or my text and calls. He made a promise that he would take care of this and once I believe he was paid by the warranty company I was ghosted. All he had to say was hey I pay for these parts out of my own pocket and the warranty company is slow with reimbursements and my business can not wait the standard time for that instead of stringing me along. I would not recommend this company to anyone just because of the lack of integrity.

From the owner: Locally owned independent appliance repair service offering honest service at affordable prices…read more Contact us today to see if we can help you!