As I write this, I'm currently stranded at my doctor's office which has since closed, the sun is setting, I'm in a dangerous part of town where a shooting a few blocks away made national news a few months ago, scary people high as a kite keep walking by, and my appointment ended an hour and a half ago. I had TWO drivers in a row cancel on me. The first driver was 20 minutes late, which is whatever. It's free. I watched the app and went outside when the map showed he'd arrived just in time to see him pull away right as I spotted his license plate. He cancelled the ride without even contacting me. Customer service said the app mixed up my number and the facility number, which makes no sense because I got a call just fine earlier today, but I confirmed my number just in case. They booked me another ride and said they'd expedite it. Well, that driver cancelled without even a call too! I stood in front of the office as they drove around and around in the app and I had no way to contact them. I called customer service again, very frustrated at this point, and they had no explanation, just offered to get me a THIRD ride. I said never mind, I'll figure it out. Customer service reps took down my complaints, but really didn't seem to care much. read more

I have never seen such an horrible transportation company nothing but problems and I could say more but I would need more space.They seldom secure rides and when they can't u have to have the social worker send in a new service order to request a Lyft or Uber to and from the scheduled apt and the messed up part is even with a standing order they will schedule you a ride with Lyft or Uber only if u call them to request it and sometimes they won't even schedule u a ride back from your apt regardless of the standing order.My disabled daughter has been left a few times stranded because of the incompetence of this messy company.Forget talking to a supervisor because most times they seldom return your call.Utter ridiculous and horrible.If I could post this without adding a star I would. read more

Whoever they contract leaves poor people stranded. Sorry it's true. Can't say anymore

Modivcare sucks. The call center is full of broken English-speaking workers, you have to spell out each word to make sure they type the doctor's address in correctly so you don't end up at the Airport or a Bowling Alley. I've specifically requested they not assign me a particular transportation driver (because they dropped me off but left me stranded for the return trip home) and they assign me them every time. The supervisors speak better English but good luck trying to get the first worker to transfer you to one. I've told my insurance UHC that this company is stressing me out more than I was before they offer transportation, they don't seem to care. They file complaints but nothing changes. I'm now shopping around for a new insurance company and believe it or not, 1 of the perks I'm looking at is who they contract through for doctor appointment transportation! read more

I tried setting up a round trip visit for my mother for a doctors appointment. I called on Friday and "Ha " told me I need to call back on Monday. On Monday "Dimple" said too late you should have called on Friday. I asked to speak with a supervisor she put me on hold for 50 minutes at that point I hung up. I went on the AARP website and they gave me a different phone number to call and "Simone" was able to book the appointment. Today know-one came to pick up my mother for her appointment. She lives in an assisted living is legally blind and has Alzheimer's. I have been booking these appointments for her for months. I have requested her phone number to be change since October and today when I called to complain about not picking her up they still had the incorrect number. I was told that the reason she wasn't picked up was because someone called and cancelled the appointment. They "mystery" person could not be identified. Every time I call I am given a hard time. I don't have her birthday incorrect, I am spelling "First Name" incorrectly, I have the wrong phone number. I believe this is being done deliberately. This is not the first time an appointment has not been completed, in-fact when my Mother was able to make the appointments herself she choose to just hire an Uber . Many times she has experience how complicated, irresponsible and unreliable Logisticare can be. Even though, her insurance is paying you for driving service I hope we don't have to call you again. They should be ashamed of themselves. read more

It is hard to believe a large company like Humana would subcontract to logisticare to provide transportation to their members. They state their overwhelming care for their members but use the worst company to provide critical transportation to hospitals and doctors. I can't give this company the rating they deserve because it doesn't go that low. They made me miss surgical appts. Lied, no show. Filed numerous complaints and nothing resolved. Shame on logisticare and Humana for using them. Don't trust your health and life to these people. Their liars. read more

Sorry excuse for a transportation company they don't care about your situation they are thoroughly disrespectful regardless of your issue they have absolutely no regard for your situation read more

If you can find any other way to get to your medical appointments, use it. Logisticare's call center staff are fine, but the Web site is not user friendly. When I call to schedule appointments for my brother and myself, I have to ask the associate to schedule pickup for 1 1/2 hours before the appointment time just to get there before the doctor's office marks us a no-show. Even then, arriving on time is a roll of the dice. Most of the time, it's because the drivers don't know how to get to the hospital, meaning that we take the "scenic" route. Other times, my brother or I am the first pickup, but the other riders aren't ready to go, and the driver doesn't know how to get to those riders' appointments. Still other times, the driver arrives late or can't accommodate my brother's walker. Never mind the times that drivers have forgotten about me, or the times I've waited two or more hours to be picked up after my appointments. When my insurance company asked for my honest opinion, I gave it. Logisticare is not reliable or organized. It may be cheaper than Lyft, but I value my peace of mind. read more

My mother had a very important medical appointment this morning. Logisticare was a no call no show and now she has to wait two months for another appointment, unless there's a cancelation. They're under new management but the service seems to be getting worse!!! read more

I cannot give this company a rating because they do not deserve one, not even one star however you cannot rate a company and push it through without selecting a star first. Yelp you need to change this!! My 93yr old mother and I waited for over 2.5 hours on Sept 27th for a return ride back to the nursing home. They never showed up and we were told that they showed up but we weren't ready. I called after moms appointment was done and we were out front waiting for them, I hate to be late the service is a courtesy and I know that. But to outright lie to the customer is really bad. This was my first time either. This company should and needs to be better monitored by the states in which it is allowed to operate, and their books should checked for charging for rides that were never made. Something needs to be done about this and. Ultra fast!! read more

Please FIX your website! I can NOT schedule any appointments! This has happened since the beginning! I emailed the correct person about it and nothing has been done. I personally do not like the automated systems, it's a pain. read more

How this company has a goverment contract baffles me.they make you set up pick up dates 2 days in advance and give your trip to cab companies that arnt even open. Or to small cab companies that cant accommodate your trip.even after can 2 no show over and over again they continue to do buiessnes with them.and when you call because your cab never showed they prettu much tell you there is nothing thwy can do. If you require reqular life saving treatment lile dialysis do not rely on this company to get you there. Also the quality of drivers is very poor. read more

In the Florida panhandle area This company is very unorganized and unreliable with poor scheduling and poor communication The experience representative has no passion or clue for what is going on with patients or the transportation schedule process. Their unworthy of the one star they received from me. read more

Haley I've been trying to do gas mileage reimbursement and because a bag days and insurance is Medicaid to cover 19 you guys made me think is my fault I had to call Medicaid and they said I get all my money so I'm looking for the first check I'm trying to send out the other one but when I call it actually says that you guys foune or out for the day I call corporate and talk to Elaine read more

Pathetic,rude,argumentative and unknowledgeable in how to provide rides for medical transportation. The vehicles the pick you up in are 20 plus year old,reek of cigarette smoke, have multiple warning lamps on in the dash, suspension noise and are unsafe to be on the road. Lawyer's should get together and have a class action lawsuit against this company. read more

This Company Is The Absolute Worst, A -10 In My Book!!! They Went From Logisticare To Modivcare And Only The Name Changed The Service Is Still Piss Poor!!!! They Have The App That You Put On Your Phone And They've Not Honored The Rides!! The Phone Where You Have To Use The Automated System And Still End Up Having To Wait To Talk To A Live Agent Maybe 45mins, To An Hour Or Longer, Each Trip Has To Have A Three Day Notice (Which Is Not A Problem) But Then Lie About When The Trip Was Made Or Make Up A Fairytale To Suit Their Incompetence!!! Very Distasteful And Disrespectful Supervisors Will Not Even Let You Talk To A Member Of Management!!! Shame On You Which Ever Lie Of A Name You Choose To Go Under, You're Still Most Definitely The Worst Unprofessional, Uncaring, Unapologetic Company Ever!!! NOW YOU SAY THE GOVERNMENT PAYS YOU FOR WHAT NOW?!?!? GO ON I'LL WAIT!!! THAT'S RIGHT EXACTLY, NOTHING!!!!! LOGISTICARE DROPPED THE BALL AND MODIVCARE SUCKED THE AIR OUT!!! LEECHES!!!! read more

This is a poorly run organization. It is hit or miss whether your driver will even show up. I relied on this slipshod outfit in 2017 to transport me to and fro 45 radiation sessions. On at least a dozen occasions the driver never showed up, forcing me to take buses. History repeated itself today (September 19, 2018). The driver who transported me to a medical appointment this afternoon was 45 minutes early, forcing me to wait more than an hour before I was seen by the physician. I had scheduled a return pick up for 4 p.m. I waited until 5:30 p.m before I realized that once again I had been abandoned. Because the office closes at 5 p.m., it was impossible for me to ask a dispatcher to send an alternative driver. I had to take two buses to get home -- a 2-hour trip. I will never use Logisticare again. read more

The most unprofessional organization we have dealt with... We are contracted by Logisticare to provide transportation services since 2011. We have been an outstanding company with perfect record. On Thursday 4/19/2018, they called us and said, you will not be getting anymore trips till you contact the district manager. we tried since then to get a hold of anyone with no avail. Finally, today 4/23/2018, we get a call back informing us that they will not be giving us any more trips. No warning was given, grace period or anything. Now we are stuck with vehicles, drivers, and expenses. Shame on you Mr. Jeff Felton, and you organization. read more

WORST TRANSPORTATION COMPANY EVER!! I was forced to rate 1 star even though they deserve NONE! I had a pickup scheduled between 9:30a-10a for a 10:30a appt. At 9:59a I called to find out why my ride had not arrived and I was told they were 10 minutes away due to an unforeseen delay. They NEVER came. I called again at 10:20a only to be put on hold for 7 minutes. My kind, gracious neighbor drove like a bat out of hell to get me to my appt. as soon as he could. That afternoon I called to find out why they did not show up and this is the lie they told "The driver said they came at 10:05a, rang your bell, called you, and waited 5 minutes but you didn't respond." I explained what happened and the rep tried to convince me that the driver actually did show up. I was so angry I hung up. Fast forward to the next week. My PT called to reschedule one of my appts so I had to make alternate transportation arrangements. I had no choice but to schedule with LogistiCare after my personal options were not viable. Since it was Two days before my rescheduled appointment I was told to call back the next morning to confirm that my ride was excepted AND he also would NOT make an appointment for me for Friday (that would have been 3 days ahead) for another PT appt. He told me "Wait until you call tomorrow morning to check on your Thursday ride to schedule for Friday." I asked "WHY?" and he stated "That would be the logical thing to do!" I was stuck for a few seconds, but once I did speak he ignored my question and repeated what he stated about me calling back to confirm my ride, thanked me for calling, then hung up. I filed a grievance against LogistiCare with my Insurance provider regarding both incidents. I do not want that company getting paid for services they are not providing. I also reached out to LogistiCare about these incidents but I have yet to receive a response. There is NOT ONE review on here that goes beyond 1 star for this company yet they are STILL contracted with hospitals, nursing homes and other medical facilities. I ask that everyone that has a bad experience with this company PLEASE notify your Insurance provider so a paper trail can be created. Hopefully that will eventually put this company on the path to improve or go under. read more

Round trip was one way only. Stayed on hold for over an hour trying to get home from Drs office with a fractured foit. Never got thru. Call never picked up. Had to pay for taxi. Took 2 hours between waiting on hold and waiting on taxi and this was local. Contacting my insurance company and Medicare about this fraudulent service. These rides are paid for a round trip and left a 67 year old female with current physical mobilization issue. Oh go ahead leave an Old Southern widow woman stranded again. Buddy you going down. Put my life in harm's way. It was happening all over my town by this company today. $30.00 taxi fee. It's ON! read more

I honestly don't know why this company is allowed to stay in business. I have used them for appointments. They show up an hour early... Then make me wait usually 1_2 hours after my appointment. Very unprofessional.. PLEASE save yourself the frustration and take a bus or uber. This is such a joke.All day for an hour appointment. I've used them about 20 times and happens each time. read more

This company lied and said they called and never did. My father missed two appointments. The guy that picks him up is so lazy he doesn't even help bring him back inside I have tooo. They also left my father at doctors office for 3 hours. DO NOT BOOK THEM. THIS COMPANY DOES NOT CARE FOR ELDERLY PEOPLE AT ALL! read more

This is the worst company I have ever rode with other than the ambulance here and Clemson! The ambulance almost bounce me out of my cot going to the hospital and tried to get a ride with LogistiCare back home when they never showed after 7 hours of waiting! Have been trying to get mileage reimbursement and they didn't even get that right now I have to call them back and ask them where is the rest of my mileage?! The drivers ride like maniacs and none of them know how to drive! I wish the government would find another transportation service because this one is the worst in the world!!! read more

I applied for this job a month ago got hired and when I walked into training the 1st thing they wanted us to do was read and complete modules for 3 days of training. The 1st few days of training we barely got anything done, due to rude disrespectful people (I guess they hire anybody) constantly bickering talking back, wanting to leave early or asking questions because the so called trainers were trash and they should not be considered trainers AT ALL!!. They don't fully train you, they throw you onto the floor taking calls when we have no clue on what to say to these people they just said you will learn as you go, or we ask to many questions and the so called Job coaches would rather huddle up in a corner and talk about whatever instead of helping the new employees, it was always you should know this hold on one second or they will come to your desk and do the work for you instead of showing you what to do. It's like this company sets employees up for FAILURE. Not enough seats for new employees, the old employees and supervisors are RUDE, NOT FRIENDLY NO HELP. this is the worse place ive ever worked at. The transportation providers are the worst they leave elderly patients without rides home or to their doctors!!!! Logisticare in Riverdale, Ga is the worst!!! Unethical Low Pay, To many cliques and not enough trustworthy Dependable Reliable Workers. What kind of company allows employees to wear pajamas to work So unprofessional!!!!. It behooves me to even think that a company that deals with sick people elderly people treat them like scum on the wall, and the director ms Constana parades up and down the aisles like shes a beauty queen does not give a dam about who gets hired, who learns anything. A DISGRACE!!!!!! Didnt even want to give it a star read more

Unreliable, inconsistent, terrible company. It is a NIGHTMARE trying to work with them. I have attempted to use this company to schedule transportation for clients who are homeless and had appointments to start detox at a drug and alcohol treatment facility. LogistiCare says they will show up but they do not. They no-showed three times for a client I was helping get into treatment. The client lost his reserved spot for treatment each time because of the lack of follow through by this company. When you call, they say they will fix the issue and make sure transportation will arrive, but nothing ever gets resolved. If you schedule transportation with this company, expect that they will not show up. read more

This place runs transportation like a real chit hole it is, they couldn't make it smell more like chit then it does, they do a great job at making sure it smells really good for you, by missing pickups and times. Speeding, blowing stop signs, throwing me off the seat in the van, showing up in the wrong size car, when I needed a full size for long trips. Lying , always write tour trip number and notes and the person you spoke with . read more

LogistiCARE is AWFUL. Their representatives don't help(assuming they don't keep hanging up on you), when you're able to get a hold of them, only to put you on "hold", and then hang up on you. Don't expect a call back by the way. Even if it's for something important like say, DIALYSIS. They'd rather hang up on you, and let you die than find out why your garbage ESL driver hasn't come to pick you up, and instead decided to lie and said he was outside your house at the appropriate time with no evidence or pictures like they're supposed to take. read more

Piss poor ass customer service! They deserve ZERO stars for their crappy shitty service! The representatives tell you one thing then another tells you something else. And no one is ever held accountable for the incorrect information they give! The only person who is held accountable are the members of the Human medical plans and others they service! You can complain all day and nothing gets done. Not sure how this company is even in business. Their professionalism and customer service skills are definitely lacking. They need a complete overhaul so that they should be well informed as to their guidelines and not give out wrong information which ultimately cost the members and not them. Hope corporate see this and takes action. Will be changing plans so I never have to deal with these idiots again! read more

These people were supposed to pick up my tenant for brain surgery today. They never showed up. I called them back they said they have someone on the way. Two hours later I called back. They said they did not have anyone in this area. They should have called or rescheduled. Or made sure this man got to his surgery he needs bad. They deserve no stars. They should be sued read more

LogisticCare that is now MotiveCare are horrible! Either they don't show up for my father and he misses the appointment or they do pick him up but he waits for hours after being finished to pick him up. He's literally has waited two hours to be picked up from his doctors appointment. read more

I am on oxygen and in a wheel chair and have used logisticare for several years. I've missed appts, been rude to, been last to be dropped off when they knew i was running out of oxygen. Today had to miss another appt because in all the years ive used them they always came to my door to wheel me to the vehical. Today they never showed. When i called to inquire they said the driver waited outside but i never came out. I'm unable to come out by myself and i cant see the parking lot from my window anyway. I was then told they have the option of coming to the door and i would need forms filled out for special treatment. What kind of care is this?If I could give them a negative star ,I would. Drs drop you after so many missed appts. They just need to be closed down. I will check into Oats for future rides. read more

This transport company shows no interest in their patients transport needs. Very non- caring of their conditions.

I have scheduled 21 rides since I have started using them...out of 21 times...they have picked me up only 4 times....do NOT soley depend on them ...you will be very disappointed!! read more

How many times do I have to call to update my pickup address? How many? Because I have called them three times, and each time I get "Okay, you're all set!" only to find out the next morning my scheduled transportation is set for the previous address that I thought was updated! This company is incompetent. So, so damn incompetent. read more

This is the sorriest transportation service ever!!! 3yrs later it's still the same always late,no one speaks English, and they drive like maniacs! Very unreliable and unprofessional. No one knows nothing!! They make u make rsvps 2days in advance and they still never on time. If u love ur loved ones don't put them through this hassle especially when they are ill. LOGISTICARE IS AWFUL!!! read more

Awful! Customer Service has no compassion for these folks that have to rely on transportation. Be nice & considerate & speak CLEARLY. Patient's have to wait "forever" to get picked up after appts. And to schedule a pick up it has to be an Urgent Dr Visit. Who are YOU to determine whats urgent or not urgent? I pray my parents NEVER need you. Maybe you need more help, but the help you have should still be nice & not talk like they are laying in the bed half asleep. read more

This company drivers suck they are always late . They need to hire more reliable people punctuality means nothing to these folks . I am not pleased with the service at all. Hoping to find another provider that takes pride in their work. read more

To put it simply Logisticare should NOT be in business. Either they forget to pick you up for a medical appointment, or they finally show up, after many calls, way after your appointment time, or...they are NO SHOW, like today July 28. And that's after sending them an email yesterday and calling them this morning ONE HOUR PRIOR TO PICK UP TIME. They put patients under tremendous medically unsafe stress. That's why they should NOT be allowed to operate. I filed a complaint with the Office of the Attorney General of Florida in June and today, I filed a complaint with URAC. :-( read more

This the worse Fuc*ing run company I have ever seen and Im only using them because United Healthcare has a contract with them until the end of 2018. Its been a year from hell. They will lie to you in all kinds of ways. I dont see them in business long. Im staying with United Healthcare, they are going with Med tran which has a track recorded. Lot of health insurance companies use this xhit company for transportation, so dont blame your healthcare provider, ask because you sign up with a company who does your transportation? If its Logistacare run, unless you drive, which i will be doing soon next, but this company isnt even showing up because I need a full size car because of my spine. Well I hope this hwlps someone. read more

I don't know how this company is allowed to continue. They are taking people's health in their hands by not showing up for medical appointments or leaving people stranded for hours. Their actions are close to criminal. I have to leave 1 star but they really deserve none. read more