Switching to a credit union is one of the best financial decisions we've made!! Unlike traditional banks, credit unions are nonprofit organizations, which means they prioritize their members over profits. This translates to unbeatable interest rates--we financed a used car through Logix, and not only was the process seamless, but they also allowed us to purchase from private sellers like those on Facebook Marketplace. The customer service is exceptional; the staff genuinely cares about helping you succeed financially. The ATM issue always comes up but I feel like it's actually a PERK with Logix, you're not limited to just your credit union's ATMs--they'll even reimburse ANY ATM fees, even in pricey places like Las Vegas when the fee is outrageous. We don't pay fees!! I've also purchased a car with cash when we were outside of the range of another Logix and you can go into another credit unions branch to withdraw large amounts of cash. If you want better rates, better service, and better access, switching to a nonprofit credit union that cares like Logix is absolutely worth it. read more

I love a bank that not only provides great service but great products. This financial location has an amazing staff that can provide different products that will benefit your personal and professional life whether it's a personal or a small business need. They are on point and know their offerings from end to end which allows for a positive customer experience. read more

There's something sneaky going on there and I don't know who is in cahoots with who, but I do know that they stole from me right under my nose. Went in recently to withdraw funds and asked for certain bills. It could be that the teller took advantage of the fact that I stated I was rushing to get to work and was frazzled rather than focused, after having been off a few days for a family emergency. I didn't pay much attention when the bills were counted out and placed in an envelope. Because it turned out to be a hectic day, I never did get to the envelope until late at night. To my dismay, it was short quite a few dollars. What sleight of hand! I still don't believe it, but it's true. I went in the next day to ask the person at the front desk a few questions, and it seemed they were refusing to look into it and covering for whatever game they are playing. Since there was no further response or offer to replace my missing money, I decided they cannot be trusted, chose to close my account and went to the next nearest credit union. read more

if your bank is part of their CO-OP network DO NOT DEPOSIT CHECKS into their atm. They use AI and I have a check in limbo thanks to this. I am out $6000 and getting slammed with late fees and piling up bills thanks to this company. What's the reason? their answer is "other" they cant tell me why they wont release my money due to a "computer error". ZERO CUSTOMER SERVICE and I am getting in debt even more thanks to the AI they use. read more

I don't go into this store often but I usually use the ATM here. On the rare occasions that I do go in, the staff is always helpful. Sometimes they even have check in perks where you can get cute little merch. I've been a Logix member for years, and they're a really great bank! read more

Nice staff, well-maintained branch and in a big shopping center with a lot of available parking. Love this location! So grateful for this location! read more

I was a customer of this bank for four years. I went to them to apply new loan to buy a new car. Even though I had very good credit score, they asked me for a series of additional documents, which they didn't explain before run my credit. Loan officer didn't know her job. I got hard inquiry in my credit for nothing. Im very disappointed. read more

Thanks so much to the Chatsworth branch. From beginning to end, we felt so welcomed. I have my membership with Logix for over 3 years but Made an appt with Rudolph and he was nothing but the best. Patient with my 3 girls and myself. Recommended products that we will eventually get Opened a NextGen Acc for my 19 y/oand a TeenAccount for my 14 y/o. The office was warm and felt special with refreshments offered. Overall a clean place and good atmosphere. Thanks guys! read more

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I love Logix!! Very helpful when I need them.

They are very professional and it's good place to make a business Great service Great experience Great people Thank you Logix read more

Logix - Chatsworth Branch - Banks & Credit Unions Near Me - Chatsworth, California

Very great company with progressional service representatives. They made my auto loan process smooth, easy, and most important fast. Got all of the information I needed, made an appointment next day, and was greeted by Rudolph who was a rockstar. Awesome guy who took the time to go through everything in depth and followed up too. The hand written card was a great touch. Very satisfied overall and recommend! read more

Great personal service. Virgo is the best banking experience ever for me and I have many years into banking. Everybody is gracious from the moment you step in the door until you leave. My favorite of all time! read more

Must must stay away from this company. We financed two cars from them purchased gap insurance than got our own insurance. Three months later they called and told us our insurance was not enough and they purchased insurance on our behalf without any notice. They also raised our car payments after 4 months telling us it was due to new insurance policy. I am calling my lawyer and starting a case again them. I am furious. This is clearly a rip off. Oh and the insurance they purchased cost them 18k!! For two cars for each car for one year. Unbelievable They also froze our auto pay without telling us and almost put a 30 day late on my credit report read more

I LOVE Logix, but what a mistake I made to go to the Chatsworth office instead of my usual branch at Porter Ranch. Teller looked at my $50,000 check and automatically said there will be a hold on my check without even looking at my profile. She said go to Porter Ranch. I said can you get an approval. She went to the mangers office VIRGO LOPEZ, not sure if he was on the phone for my transaction or something else but it took him about 10 min. I walked into his office and said "are you really having a hard time making a decision to not place a hold on my check" I have been an 8 year customer with multiple loans, mortgages, credit card, home equity lines, checking, savings and direct deposit. AND this is not my primary bank. Banks only wish all there customers like me. Anyway VIRGO LOPEZ is an idiot of an manager afraid to me make a decision as a manager and sign off on an transaction. Ruined my day, and Virgo has destroyed my love for Logix because of his poor actions. Drive to Porter Ranch. Daniel Romero took my transaction without a hold, says he knows me and apologized for the poor service from Virgo the manager and Chaquita the teller. read more

Logix - Chatsworth Branch - Idiot. - Banks & Credit Unions Near Me - Chatsworth, California

Great staff, ver friendly and knowledgeable. Credit unions are a bit different than regular banks and they do a good job explaining the process. read more

I was just here at this branch today, and I would say they are very pleasant. The staff greeted us with a smile. The overall experience was great. I will recommend this branch. read more

Let me preface by saying that I don't really write reviews. It's very rare that I do. However, after being greeted warmly and welcomed to this branch by Madison, I had to make a review. My husband and I made a deposit and Madison helped us with the transaction! She was very helpful when my husband and I would ask her questions regarding our account. Madison answered our questions with patience and kindness. This will be our go to branch now! read more

Best place to have gotten a personal loan. Best inter interest rates out of any Bank and Credit Union. Amado was my loan officer who helped. Great service and went beyond to help with the approval and process of the loan. Thank you everyone at this branch, felt welcomed. New life long client! read more

Logix - Chatsworth Branch - Best lobby coffee ever! - Banks & Credit Unions Near Me - Chatsworth, California

Called the main number to see if I can walk into any Logix bank to get a replacement card for my teen. To which they said yes. Walked in, and they said no! Called again and they said "yes." What a waste of my time. WTF? Tighten up Logix or remove "smart" from the name. Useless, snarky and unwilling to give you any real explanation or help. May be time to move. read more

Teller Maddie and service manager Maple were very welcoming and helpful, I had a quite challenging transaction and Maddie made it look super easy, very professional yet very friendly. I banking at Logix is just another level in customer service. JJ Arechiga read more

The female tellers may speak to you in a condescending way if you are female as well. They do treat their male customers well but will talk down to you if you are female. The male tellers treat everyone well. read more

Grate help and fast service Never a line when i show up here The employes here are grate, Grace was vary wounderful and helpful Thank you all. read more

Logix - Chatsworth Branch - Thank you all for being so wonderful - Banks & Credit Unions Near Me - Chatsworth, California

Logix as a bank already provides a more personable experience over any of the other "big" banks, but the Chatsworth branch goes above and beyond. I've always imagined what olden days were like when your bank knew you by name, was always there for you going above and beyond to make sure you were taken care of. Wendy and the Chatsworth branch are exactly this. Forever have I hoped for a bank that felt like family and I have found it right here with these fine folks. I promise you, this is the bank for you. They've got my business as long as I have money - and lets hope that's for a long, long time! Thank you Wendy and team for everything! read more

Excellent service and courteous employees. Good location. Well organized. Highly recommend this credit union bank. read more

Big fan.... bankers are personable and I am in and out with ease as far as all my transactions are.

Great staff and always welcoming! Awesome management team and would highly recommend coming to this branch.

After so many disappointing contact with services I finally close my account and will be going back with Navy Federal Credit Union even if I have to drive a bit further! It's the little things that we remember and stays with you, my last visit there, Singh was discourteous and in a bad mood. read more

Hands down best banking experience's :) We are using them now for all our banking needs. Personable, Professional ! Mortgage, car loan rates. Credit card rates, check them out! Rates are incredibly low! read more

I'm so happy with the service here so glad I switched what a great bank to belong to I highly recommend their services

Best bank in town. Tried all them others Fulkerson citi, chase, well Fargo. All crooks and swindlers piece of shit. Many years here not a single problem read more

Bad customer service teller chakita. Was over checking Id and check like it was fake. It looks like money was her. I did have a Good experience here but with this lady not anymore. read more

Wow....blown away being a banker at another CU I really was pleasantly surprised on the absolutely amazing service we received!!! Norma was by far the best finance person I have ever dealt with, we were sent to her while purchasing an RV from a dealer. Her service and follow up was 5 star and when she wasn't there and I needed help Virgo came in and helped no questions asked! We not only bought our new fifth wheel and got the best rate I can find (I researched) but refinanced 2 auto loans loans cut our interest rates in half and saving a ton every month plus added a warranty coverage that wasn't an option when we purchased it. Yes we had to drive 2 hours to get there but the service was impeccable and I will be back for whatever else we may need in the future!! Thank you so much!!! read more

Plenty of parking to select from, they even have their own designated spots reserved for Logix Customers. Every time I come to this location I never have an issue with parking, regardless if it's morning, during lunch rush, or afternoon. Parking may not be a big deal to some, but to me it's what brings my business to them. If I can't get easy access to and from your business I more than likely won't be coming by. Glad I never have an issue coming here. Their ATM is 24/7 Access, I've been able to access the ATM at 6AM, and 8PM at night after they close. I haven't had to come into the location and see any tellers to this point since all my transactions are mainly deposits and withdrawals. But I've noticed the times I've visited, they have a receptionist working the front and appears to be there to welcome you and direct you into the right location depending on the business you're there for. They are always clean, which is important to me cause who wants their bank to not be up to par. Even the ATM area is always up to par. They have several locations through out the Valley, and this is my typical go-to location. When I visit other Logix locations, I hope they are as nice as this one. read more

Great Credit Union got my new car last year and I'm loving it. Just open a money market account great service every time I go in there it's in and out Chiquita was grateful and got my logic grocery bag read more

In the past, I have received good customer service from Logix. However, since May 2022, I have been trying to get them to send my title (required by the state I have moved to in order to register my car). It is now September 2022. Initially, they said they didn't get the paperwork I sent them, so I faxed it to them again. Then, they said that the title that was sent to them from DMV was destroyed in the mail and they would have to order again. I finally got a title from them and took to the DMV. They refused it because the one that Logix sent to me was the one they said was destroyed in the mail. They lied to me and said it was destroyed! I have now been trying to reach out to Bertha for the past week (who was the one from the loan department I was working with) and her voicemail says she is out and for urgent matters to contact her supervisor, Liz. I have now left 4 voicemails over the past week for Liz to contact me. Her voicemail said she would return calls by the end of the next business day. It's been a week and no response! I need that 2nd title they received in order to register my car! Very, very frustrated with Logix loan Dept.!!!! read more

As a frequent customer of this location, we find the services amazing. Right from the greeter, they are very professional, courteous and happily take care of all the banking needs. Among the names come to mind are the always joyful Chaquita, Dustin, Elaine, Janette, Katherine, Virgo. Recently, Loan Officer Amado, breezed our HELOC adroitly! Len Mungcal, June Tyler from Burbank office ably helped speed up the process. Thank you Logix Chatsworth/Burbank and keep up the good work --Kāmesh/Padma read more

I have to CALL everytime I want to make a purchase with a certain company EVEN THOUGH I put said company on my approval list, I'm tired of this crap. Then they denied my recent loan, I guess they dont want my business anymore read more

Best thing I've done is to change my banking to Logix!! From the branches to the customer service via a phone call! Yes I said a phone call!! Logix actually answers the phone!! Top notch service Wish I would have done it YEARS ago read more

I like Logix's intake and funding loan process but my biggest complaint is their numerous emails and false advertisement. I have received more than one email after my loan funding, very excessive. They have a promotion, if you refer a family member to fund a loan you and the other person get $50. I emailed the rep that assisted me multiple times stating I had referred a family member if it was possible to get the referral bonus, I never heard from him. When we were processing my vehicle loan and my family's vehicle he was prompt and on top of everything. After that I didn't even hear from him once. I called today only to find out, despite I referred a family member and they funded a new vehicle loan they don't qualify for the bonus, why? Because that person was a joint in one of my accounts. That doesn't make them a primary member. For a person to have their own loan they have to open a full different membership , if you ask me that's a whole new account. They claim it does but I'm not going to sit and argue. I consider that false advertising, bad customer service and just not caring. I was planning to move my accounts here but after seeing the type of service offered I'll just keep my loan for their good rate due to my great credit. I also attempted to make a payment over the phone and they charge $12! That's steep. I guess I will have to go into a branch waste my time and gas just to make a payment. read more

Logix - Chatsworth Branch - Not honored. - Banks & Credit Unions Near Me - Chatsworth, California

Wonderful bank. But.... be prepared to wait. And I mean wait a very long time! They work very slowly but will eventually help you out. Staff was super friendly, which is always a plus but just need to work a little faster. read more