There will never be enough characters allowed to fully express the experience I had today with…read moreCameron (store manager). I only had to say once what I was looking for and within 5 minutes he gave me 3 choices. The most impactful was the suggestion of the queen size platform frame. As soon as I got it set up at home, the extra room for storage that he'd mentioned was clear. This felt like some kind of 'gift with purchase' because clearly this frame is a cleaner option (to a box frame) as well. Please visit this location and meet Cameron. He's incredibly attentive and kind and obviously overqualified to be anywhere other than head of customer engagement. The care and concern, coupled with his level of comprehension of a customer's need/s, is incredible. The money I spent/SAVED will never match what I received today.

My husband and I had a great experience. Our sales woman was very knowledgeable and nice.read more

The mattress I bought there is long been in the dumpster. Mattresses are one of the worst things to…read morebuy because we really don't see the guts of it. We can lay on it for the first time might be fine but later on down the road, it's not. I hate mattress shopping for that reason, there's no way you can tell her telling the truth.

We got the bait and switch pricing on a mattress set. Was told one price of $3958.00, asked if…read morethat was the best price. After a long wait, the price came in at $4257.00. The experienced salesman said he must have miss quoted. My mouth dropped. He knew by my facial expression that I must have heard something wrong. We went out to a competitor and bought the same mattress, an adjustable frame and other add ons for LESS than the original verbal quote. We will not step back in Mattress Firm Bridgewater Falls store ever again!

I bought a couch this weekend from Roland at the West Chester location. When I originally started…read morethis process I was interested in a couch they did not have in stock and were able to provide me with some comparable alternatives. Upon arrival the process was smooth and easy, I got to inspect the couch we loaded up my truck and were good to go. Roland and the other employees helping were friendly and helpful.

!!!!!!0 stars !!!!!! AVOID THIS PLACE AT ALL COSTS! This…read morebusiness is full of lies! They will sell you an item that isn't in stock just to say it will be here in 6-8 weeks. But here's the kicker when your order doesn't arrive and it's been 12 weeks they will tell you it's the manufactur's issue and not there's. They also will keep telling you we have a truck coming on Friday and it seems to be every Friday but seems to never come. What a joke. Then they will try to offer you an old ass floor model at full price. lmfao. I can't stress enough how much of a headache this establishment is. Also to note 90% of there customer service is done by text messaging. This place is a scam !!!!! John Matarese needs to Investigate this place. Straight up liars!

A discount/savings-forward home furniture and decor store. Most of their floor is dedicated to beds…read moreframes and couches, but they also carry rugs, wall art, baby furniture, bookcases, end tables, gazebos, outdoor furniture, and more. They primarily carry Ashley furniture, but they have a few other brands as well. Note: Do be aware there's a knife store inside the furniture store flying "Don't Tread on Me" merch. PROS: -Fantastic pricing! Remember: the blue tags mean the price listed on the tag is HALF OFF. (I only found that out halfway through.) I thought $130 for a tall bookcase was pretty good, but once it was halved, that's just ridiculously good now. -Really friendly service. They clearly know the line between "being helpful" and "giving you space to explore". They popped in every 20 minutes or so, but they mostly kept their distance to allow us to sit on and discuss all of the different furniture. -Different ways to get your furniture. They don't offer delivery themselves, but they have a company they suggest using and all the details about how to use it. They have show models you can take home that day and other options you have to order in and wait for. Good options. -Good clearance selection. It's definitely a hodgepodge of stuff, but it's a CHEAP hodgepodge of stuff. They have lamps, chairs, couches, gazebos, auto parts (?), and more. It's a whole bunch of random stuff. CONS: -I'd love to see their pick-up hours extended for out-of-towners. They close pick-up at 6pm, and we weren't able to make it out of work and make the drive to get there by 6pm (traffic at rush hour is intense!). We'd have to come in on the weekend or take a day off work. -Otherwise, nothing! We didn't come away with anything, but they had a great selection of items, and I think this was probably one of the best places to start our couch shopping. We'd be back if we were looking for adding new furniture.

The salesperson was fine. The wait for the ordered couch was 7-8 weeks which I understood…read more But, now that I have the couch, there's a big problem that I can't seem to get any help. I had to pay for the delivery. I had to pay extra because I used a credit card, and extra for them to for the set up. The center portion of the couch is not on right. After several calls to the moving company (Queen City Delivery) who was recommended by Bargains and Buyouts, and several calls to the furniture store I'm at my wits end.I even went to the corporate website and used the email address that they advertised (many times to make sure of the address)the email was returned as undeliverable. Left my name several days ago at the store and the manager was supposed to return my call but has not. Frustrated and abandoned by the company.

These guys rule. No gimmicks, no games, they have all the name brand mattresses. We just bought…read moreour tempurpedic from them and they were excellent. Locally owned, honest, hardworking people. You simply cannot go wrong buying from the Mattress Monkey guys. They rule!

Let me start by saying that my wife and I shopped many stores for a mattress and the Original…read moreMattress Factory had the best price and best quality by far. The team that delivered my mattress and hauled away my old mattress scored a 10 out of 10. My low score goes to the store manager. She was an older woman with shoulder length blond hair - just so you know who I am talking about. We shopped the store in November and then went back the first week of March to place our order. The models of the mattress had slightly changed from November. I asked the sales rep about some of the features and differences between the old model and the new model. He struggled to answer my questions, and she came out of the back to help him. In my opinion she then belittled him, talked down to him and was verbally abusive. She kept telling him that he was providing me with incorrect information and that he needed to read what was on his spec sheet. She had him totally flustered. I have managed very large staffs for large companies and if any one of my managers talked to an employee like that, they would have been looking for a job the next day. I should have walked out and went to the Original Mattress Factory in Mason. Isn't it funny how one bad egg can spoil your opinion of a company?

We are loving our firm mattress. Well built, solid, will last for many years. We stuck a mattress…read moretopper on it just to add a little cush. Sales staff told you real information and was not pushy. They also explained their products with knowledge.

The new management is amazing, I was able to get help right away on good quality mattresse! I felt…read morethat they really were trying to connect and they didn't care that my daughter was running around trying the couches. I definitely recommend coming to this store great quality and fairly priced. The store manager Andrew was very personable and answered a lot of questions and helped pick out the right items for me. I will definitely be going back

The furniture is cheaply made. The warranty was described to be replacement if anything happened,…read morebut once I submitted a claim, suddenly it only covered manufacturer defects. I was cheated. Never again.

Buyer beware! I bought a firm Beauty Rest Mattress, which left me with low back pain every…read moremorning. I remembered the 120 day guarantee to be able to return it, and decided to do so after ordering a new softer one. I hadn't realized that the exchange would cost me $200 more!! Read the fine print! Also, I was offered an adjustable frame with the new one and asked if it would work on my IKEA bed with slats. I was assured it would. Wrong! When it was delivered, the trucker knew it wouldn't work on my bed frame. I called the store and was told, "Those frames don't work on furniture!" No one had told me that. Since it was part of the deal for the exchange, I don't get a refund and am stuck with an adjustable frame I can't use. Wish the sales people there had been more upfront and honest about all this!

Dai (pronounced Day) is incredibly awesome! She was very knowledgeable & super friendly. Dai was…read moreable to help us pick out the perfect bed for my mom, she has a couple of problems which makes finding her something comfortable a bit of a challenge. Dai was very patient, answered all the questions we had & took the time to look up everything we requested. I would definitely request for Dai if we ever plan on getting another mattress!! ps. the delivery guys were absolutely amazing as well! Super nice, cleaned up everything & were very professional! Superb job overall!!

When I went into the store they were so nice. Very helpful. So I bought a couch and an end table…read moreset. I even bought the extended warranty. I paid cash. For a couple of weeks everything was wonderful...... First the couch quit working. (Hydraulic recliners on each end) Very hard getting someone out with the hours that their service person works. Then a leg just broke right off of a coffee table. I live alone and I'm at work most of the time. I felt the sales lady was very condescending toward me. Update is that I will not go back to that store. Super friendly when you're buying, not so much when you need help. "Cynthia, this is the way we do things. First we send the service tech out to see if he can fix it. Then we'll order the leg if that's what it needs." I'm thinking I can save them a lot of time but just saying, all it needs is a new leg. If you send it to me, I'll put it on myself!

From the owner: Sims Furniture, a name that's been around since 1927, gives everyone the opportunity to own high…read morequality, name brand furniture at affordable prices. Sims carries all your in-home furniture needs with a full line of Living Rooms, Bedrooms, Dinettes, Appliances, and a wide variety of mattresses to help you sleep great. We offer convenient payment options and specialize in easy and affordable in-house financing. We have twelve locations in Ohio and Kentucky to serve your needs. Stop by to see us today.