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    Lomas Travel

    2.5 (107 reviews)

    Lomas Travel Photos

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    We booked this trip. Can't wait. Thanks Rubi!
    Jennifer J.

    Had an absolutely fantastic experience with Lomas and would gladly use them again. They are the provider of our airport transfers while staying in Riviera Maya, and I used them to book a couple of extra tours during our stay. And while we haven't left yet, we few been absolutely thrilled with their service so far. First off, they were super easy to find in the sea of transportation options when leaving Cancun airport. In their distinctive teal shirts and crisp white pants it was easy to spot the Lomas representative and grab our private shuttle to the Riviera Maya. Our driver, Jose, was super friendly and professional. Here at the Hard Rock Hotel, Lomas has a staffed table upstairs above the Hacienda lobby. When I went to confirm our return shuttle to the airport I was greeted by the very knowledgeable Rubi, who told me about the many tours available to book through Lomas. There was everything from a glass-blowing factory tour to a taco party. Not to mention all the tours that make this area so famous: cenotes, Mayan ruins, fishing, sailing, you name it. I told her what we most wanted was a relaxing day on a catamaran. She immediately thought of a luxury sailing and snorkel trip. Then she confirmed the best weather day and booked us for this weekend. We can't wait! Thank you Lomas for helping make our vacation extra special!

    Frankie H.

    I was very impressed with their transportation service. Upon arrival we were greeted nicely. The driver to the resort was very nice and kept conversations with us. The driver back to the airport was nice but very quiet and just played nice music. They are very helpful with loading your luggage. Nice with time and safe driving.

    Bobbi S.

    We had private transfers between two hotels, Cancun to the Tulum area halfway through our trip, & then from Tulum to the airport in Cancun at the end of our trip. Both times, the Lomas drivers were exactly on time, quick, the drivers were friendly, masked, drove safely, there was free WiFi available &, at the airport in Cancun, there was a full staff of Lomas reps who met the van & walked us into the airport (we didn't need their help, but they were nice folks, &, of course, we tipped them). I would definitely use this company again.

    Welcome bag (waiting in my seat)

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    3 years ago

    Exceptional service! Eduardo at ElDorado Royale was fabulous! The tours he helped us reserve were amazing!

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    4 years ago

    Update. They didn't show up to take us to the airport. Had to take a cab. Literally charged us and didn't provide service.

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    Page 1 of 3

    Review Highlights - Lomas Travel

    We used Lomas Travel for transportation to and from the Cancun airport to our resort in Riviera Maya (1 hour away).

    Mentioned in 4 reviews

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    Happy Shuttle Cancun - Broken front bumper and headlight

    Happy Shuttle Cancun

    4.0(191 reviews)
    8.1 kmSupermanzana 2

    We used Happy Shuttle based on great reviews for airport shuttle service during our trip to Cancun…read more They didn't disappoint. They were easy to spot upon leaving the terminal upon arrival. Those holding the Happy Shuttle sign notified the driver, who arrived w/in 10 minutes for our journey to our resort. Upon arrival, we chose a pick up time for our hotel pick up at the end of our vacation. Later, after thinking about it, I wanted an earlier time (just in case). I messaged them and they quickly responded and said changing the time was no problem. On the day of pick up, they arrived 10 minutes early and we got to the airport without any worries. Both trips, we had booked a private shuttle. Each time we had a nice van with more than enough room. Price was extremely reasonable as far as I was concerned. If we do ever go back to Cancun, I wouldn't hesitate booking them again.

    Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

    Photos
    Happy Shuttle Cancun - Happy customers

    Happy customers

    Happy Shuttle Cancun
    Happy Shuttle Cancun - Small car instead of a van. Untidy and small luggage space.

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    Small car instead of a van. Untidy and small luggage space.

    Canada Transfers - Jacob was great!

    Canada Transfers

    4.5(75 reviews)
    7.3 kmRegión 92

    Extremely disappointed in this service. Our flights were cancelled, and we asked to be taken to our…read morenew hotel in Cancun on the way to the airport from Playa del Carmen. We also requested that they simply stop at the hotel on the way to the airport, and they flatly refused to add it as a stop. Despite the hotel being only 7 minutes from the airport, they demanded an additional $65, claiming it was a "new service." This was unreasonable, especially since we were not asking for a separate trip, only a stop along the existing route--not to go to the airport first and then be taken to the hotel. The driver was not the issue at all--drivers are clearly restricted and monitored by GPS. The problem lies entirely with the reservation staff, who were rigid, unhelpful, and unwilling to offer any solution. They even claimed that no manager was available, which is both inexcusable and highly questionable during peak season. This was an overpriced, inflexible, and poorly managed service that added stress to an already difficult travel situation. I would not recommend this company to anyone expecting reasonable customer service or flexibility.

    We travel two weeks ago and paid for a private transfer but was forced into a shared ride due to…read moreoverbooking. No one was waiting at the airport and we had to stop at several hotels. They said a partial refund would be given but never was and they never responded to my emails, texts or calls. Do not recommend.

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    Canada Transfers
    Canada Transfers
    Canada Transfers

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    Lomas Travel - airport_shuttles - Updated June 2026

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