When I tell you that this was the best experience ever buying a rug I mean it. My boyfriend and I went in looking for a unique rug and found one within minutes of being there. The staff was very friendly, very clean environment & the rugs were very good quality! read more

Would absolutely not recommend. The installation lasted 3 years only for a good quality carpet . Attempted to have carpet stretched and first they said they would honor it and then they did not follow through on their word and tried to say it was because I shampooed the carpet, waited too long to request a restretch. Who buys a couple thousand dollars of carpet and expects it only to last 3 years I ask? Manager at Reading store hung up on me two times because she didn't like getting called out on her poor customer service. Buyer beware! read more

We dealt with Patrick at the Mays Landing, NJ store. We had a new waterproof vinyl plank floor installed in the kitchen/dining room. The floor design was exactly what we wanted. A huge selection of flooring to choose from. The store is amazing. Patrick was available every step of the way. Best prices too. Thank You Patrick, for the smooth transition !!! read more

Lomax Carpet & Tile Mart - Flooring Near Me - Philadelphia, Pennsylvania

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First off, Rob thesalesman was great. It was all downhill from there. Had my bathroom retiled and was originally quoted 1500.00, after it was all said and done it cost me around 3400.00. The problem was not so much Lomax, it was the installers working for Lomax. They nickel and dimed me for everything, I have a very very small bathroom and they said I needed 15 sheets of Fiberrock that gets installed behind the tile. Also, the job was was not completed in a professional manner, there are lots of flaws with the install, the grout looks horrible in some places for example. The floor after I was originally told was uneven and had to be repaired is even more uneven now. I could go on and on but I think you get the gist of it. Stay away from Gean the installer from this place, they do not do good work. read more

Salesman was great when we met with him, but they required 2 deposits to come and measure for flooring and carpet. I've had three different quotes and none of them required a deposit, then their quote was higher and they seemed to nickel and dime everything. Needless to say they didn't get our business read more

We are redoing our upstairs/guest bathroom, I finally got my jacuzzi tub but was having a very hard time finding exactly what I wanted at Depot or Lowes. My brother recommended coming here, ironically I drive by this place day but never even thought to stop in. I guess I always thought it was for contractors or bigger projects. When we walked in we were greeted with a friendly smile, willing to help us. Just not in a pushy salesman type way. We explained that I was looking for a tile in the gray family that did not come with a pattern or veins. The woman showed us rows of options, and I feel in love with one that just happened to be on sale. They do have a lot of their options in stock so we were able to take the tile home with us that day. We had to order the bull nose tiles, which only took a few days to come in. The other option would be to pick it up in their warehouse in Delaware. Knowing we were not on a time line we waited for pick up. I really had no idea just how large this store was or what options they offered. They have something for any budget. They also had a ton of carpeting and area rugs. I fell in love with a leopard print runner but had no where in my house to put it #dreamhousegoals. read more

Salesman we dealt with was great, was really patient with us helping to pick out a floor. We love the floor, but the installer did not go a good job of finishing the edges and cut outs he had to make. Photo is how he left the floor around the radiator, and he did the same around the other. He didn't show up until 2 in the afternoon, and told us he'd be back in the morning to finish the job. That was Monday. After numerous texts and phone calls he finally showed up on Friday afternoon and did a lousy job installing the trim. We spent almost $2,000 on this floor with installation, we expected a better job. It seems to me that a lot of contractors just don't care anymore, they rush to get finished and don't do the work that would make it a nicely finished product. We are very disappointed and won't be using Lomax again. read more

Lomax Carpet & Tile Mart - Shoddy work finishing the trim - Flooring Near Me - Philadelphia, Pennsylvania

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Visited Lomax in Philly and was assisted by Sherleen. She was so very helpful. She followed up to see if there was anything more I needed to help me make a good decision with a purchase. I love her professionalism and how personable she was in responding to me. read more

I can't even!!!!! Horrible beginning to end. When you read the reviews and think...three stars...we'll that's just that persons experience...it can't always be that bad. For the price it's worth the risk...the products and prices are great. Stop and think again...read more reviews! It really can be that bad. It might even be likely. read more

Good unto the deliverance Horrible !!!!! Would never do business with them again . Frank the manager is ZERO help . They can't do nothing. Just want ur money which I paid and thought I was going to get good service. Unfortunately the service was less than ___________ I should have went somewhere else. After my quote , the price went up. I paid it because they charge u for the sq ft if the rug not the sq foot of what ur actually using. (This is called waste) which chargers me over $500 of rug that can't be used . NEVER AGAIN! read more

They said they were going to come out and do two small hallways for bedrooms three sets of stairs charge me for that $4000. They came out there insulation on the steps was horrific they did four bedrooms, two small hallways, two sets of stairs, and then told me that the third set of stairs would be extra, they cut their carpet on $8000 floors in the living room with no protection underneath. They originally told me that they were going to be out on Thursday showed up on Saturday to measure to see that I was a little desperate for carpet so they took advantage of that I've used them for over 20 years, they became a bait and switch I would stay away from these guys I don't do business, correct read more

I like this place. After dealing with Home Crappo I found this place to be amazing. It's nice to go into a place and get served within 60 seconds. Big selection of carpet and rugs. A lot of colorways. Fancy carpets for you high rollers with the Deep pockets... read more

Sometimes it may be hard to get a salesperson to assist. But they have an amazing selection of tile! Found just what we wanted for our bathroom. And was ready for pickup when they said it would be. They even gave us a discount! They have been in Phila for a long time. Give them a chance. read more

In Feb. 2019, we purchased Armstrong synthetic tile at Lomax and had it installed. Then our problems began. We immediately noticed three lumps under the tile. We called Lomax, and they said they'd have the installer contact us to set a date/time to look at the problem. We set a weekday morning at 8:30 because, like most people, I have to work during day. 8:30 came and no installer. I called him and obviously woke him up. He apologized and said he could come at 10:30. I agreed. 10:30 came and no installer. I called him again. He said he went to another job first (WHAT??), and he'd be there at 11:30. I told him not to come. I'd already missed a half-day at work because of him. I told him I'd be calling Lomax to get another installer to fix it. Long story short, it's now June...and I just got my floor fixed. It took more than 3 months and at least 20 phone calls with Lomax to get new materials and have my floor fixed. I had to wait three weeks for the first "new" installer to come because he was finishing a job for the owner. When he finally arrived, he said he only works on CERAMIC tile, not synthetic. Then I had to wait weeks for the second "new" installer. When he finally came, he pulled up my floor and found that the original installer had screwed up. He left nails sticking up under my floor tiles, and also left a small cut piece of flooring under one tile. When I called Lomax to complain, they offered me a 10% discount on my next order. No thanks. read more

Just wanted simple tile to finish off a small section of our kitchen that required a backsplash. Found the perfect tile. Ordered the tile (it wasn't custom order - had it in stock), grout and thin-set to put the tile up. Warehouse is an hour away will come in quickly. Will call. No call it's five days later. We call. Literally had to chase. Got the tile and no grout . . . And it's seven days later. Lots of product choices . . . Just be ready to chase . . . And chase . . . read more

They have poor communication and are very poor at keeping to appointments. Wasted my time on numerous occasions and long story short...here I am with flooring installed and no trim 4wks later. Trim that, by the way, we didn't even know was on backorder until they had already installed the flooring. Absolute garbage, never going back. read more

HORRIBLE HORRIBLE HORRIBLE place to do business!!!!!! Buyers beware!!!! Do not shop or deal with the Mays Landing store. I do not know how they stay in business. They do not even deserve one star but I could not do a review without picking at least one star. This is by far the worst business I have ever dealt with in my 70 years of life. We needed 80 square feet of laminate flooring for a very small bedroom. Our quest with Lomax started out on June 3. It is now August 15 and the job is still not finished. I am so sick of dealing with these people. My next step is to go to the store and make a scene. That is not my nature but I am at my wits end with them. We picked out a floor and had to leave 1/2 of the cost for a deposit. They said someone would call in 3-5 days to come and measure. No one ever called. About two weeks later I called the store and they said they would get in touch with the measures. No one ever called. I had to call the store 3 times before a measurer finally came to measure. After measuring never heard from them again. We had to pay in full before they would order the floor. (Have never heard of this before and they do not tell you that up front ) they also sneak in all these extra charges. They are crooks. Finally after numerous telephone calls and 2 months later the floor was installed. When the installer pulled up he said they ordered the wrong color transition molding. He installed the floor and now I have been waiting for the transition mounding to be installed which is probably a 30 minute job. They keep making appointments to install the molding and never show up. This whole process is now going on 2 1/2 months. I have spoken to the manager of the store Patrick at least 10 times and nothing ever gets done. I have had it with this place. I am going to dispute the payments on my credit card and go to the store to pick up my transition mounding. They will have to fight with my credit card company to get their money. PLEASE DO NOT SHOP IN THE MAYS LANDING STORE. You will be sorry if you do!!!! read more

I called here yesterday because tile I ordered on-line from Tilebar.com is now on back order. Needed to find a replacement tile ASAP. I spoke with Michael. He assured me they had a similar tile in stock. Went there last evening and picked it up. Michael was so helpful. Will definitely go back to this store as our house renovation continues. read more

seriously? let the photos speak for themselves on this brand new carpet purchased today: read more

Lomax Carpet & Tile Mart - Flooring Near Me - Philadelphia, Pennsylvania

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NO STARS! Ordered ceramic tile two months ago; waited to hear of installer. Month to get final price. Constant calls to store. Finally, talked to customer service who told us their store installer was indefinitely unavailable. went to store to pick up tile after getting our own installer but store did not have grout & were going to charger us for delivery. Very unprofessional management at this store. Store not ready for prime time. read more

We ordered linoleum for our bathroom and kitchen over a month ago, took two weeks to get somebody out here to measure, in the meantime we paid for everything, store so they had to order something and we're still waiting for an install date been over a month now, very irresponsible read more

I had to pay up front for my carpet and a week later it was installed. They would not honor the Presidents Day sale of no installation fees. I paid the installers separately. My carpet has a raised seam right in the middle of my living room. When I asked for this to be resolved, the installer came and told me twice "you signed the paperwork" and tried to bang out the raised area with his hands. I asked for the carpet to be removed and a new carpet being placed from wall to wall and was told by the store manager they would not do that as I would still have a seam in the living room. That would have been fine just not noticeably in the center and raised as it is. What a horrible mistake using this company! read more

We ordered tile flooring on 4/13/19 and were told it would arrive in store in 1 and 1/2 weeks. After not hearing from them we called after 3 weeks, figuring we'd give them extra time. We were then told they could not find the order, though it was paid in full. They told us they mistakenly forgot to order it and promised it would arrive in one week. ( that was two weeks ago). We followed up today (5/17) and were again told they could not find the order. Then told that the item never existed and the supplier did not have the item. We will never shop there again, which is unfortunate for them since we are in the process of renovating all flooring in our home ! read more

I am very unhappy with the carpet I purchased at Lomax Carpet on Grant Ave. The SmartStrand carpet Installed in my bedroom appeared matted and worn in just over two years. This carpet was extremely expensive and comes with a 25 year warranty from the manufacturer. Despite this, the manufacturer has not provided a replacement. However, I am equally disappointed in Lomax. They were friendly when trying to get me to make a purchase a couple years ago, but have become unresponsive when asking for support with the warranty. They didn't even have the courtesy to give me a call. read more

I hate this place! We were recently shopping for carpet for our bedrooms. Upon arrival the salesman introduced himself to us, if we need anything just holler. Well I wouldn't need to holler as he was following us the entire time. That is beyond annoying! Decided to spend my $2000.00 elsewhere. Never again read more

What started as what would have been a glowing 5 star experience quickly deescalated to nothing but aggravation. We had been searching for tiles for the back splash in our new home for a while, and were having trouble finding the right tiles at a price within our range. We wandered into Lomax and finally found the color we'd been looking for (a plain red 3x6 tile), and at a fantastic price! We asked if they had the tiles in stock and were told that they did not and would have to order them. No problem! We paid up front and awaited the order, which we were told would take at least 2 weeks. Later that afternoon, we received a phone call that the salesman had miscalculated the amount of tile we would need based on the measurements we gave him, and that we would have to pay a $35 balance when we came to pick up the tiles. Still, no problem. 2 days later, the phone rang. "Your tiles are in." We were ecstatic that they'd arrived so quickly. I went to the store to pick them up and was greeted by two obviously miserable women behind the counter. The first told me that my balance was $90. I said that there must be some mistake, and that I had been told $35 over the phone. she then proceeded to walk away from me without saying anything. I tried to engage the other woman, who came over and looked at my invoice and then snapped back at me, "I wrote this order myself so I know there wasn't no mistake." I asked her several times to please check again and she refused. I then said that I will not be paying that balance, especially since nobody would confirm it was even correct, and that I was beginning to feel scammed by all of these mysterious price increases. After several minutes, another salesman came over to the awful woman I was dealing with and pulled her aside. A few minutes later, she came back and begrudgingly told me that my balance was $35. I paid and reminded her that she could have avoided all of the aggravation if she had just checked the numbers again as I requested. The woman didn't once apologize to me for her mistake or her rudeness, and sent me on my way with my receipt and my tiles. For the record, I did tell her that she seriously lacked customer service skills upon leaving, and I hope she took that seriously. Oh, and the jackasses sold me entirely too much tile. I have an entire unopened box left over from the job. Now, they refuse to take back my tiles because it was a "special order". I certainly won't be dealing with these crooks again. read more

These clowns say they are going to come out and measure and yet do not show. I have called the store multiple times and asked for managers. Even the managers say they will look into it and I never get a call back from them. Poor business and recommend staying away. read more

Nice staff, but we had one lazy installer. Very lazy, did an OK job but took apart some things and trashed them and never even told us until we called and complained. He was to come out and replace what he trashed and told us NO he had no idea how to fix what he did and therefore was not coming back. We we def not do business here again and will not recommend to friends/family read more

Worst customer service and worst experience. Messed up my order 3 different times. Not one apology.

I just want to say a big thank you to Patrick who helped us pick out flooring for 4 rooms for our budget. He also basically helped us come up with a vision to remodel our bathroom. And also recommended the tile that would best suit our needs as well. We didn't have much knowledge of the products until we walked into Lomax and were greeted by Patrick. After shopping at several places and getting no help we stopped at Lomax And Patrick greeted us at the door and made the whole process so easy for us!!! Thank you sir for the much needed help and thank you for your service to this country! We need more people like you!! read more

Terrible. Had a shady salesman sell me far too much tile using my independent installer's measurements, then the company wouldn't take a whole case of tile I attempted to return because it was just over 30 days past sales date. ( job took a little longer to finish than I expected.) No stars read more

Salesman was shady and acted like he forgot to take off $100 coupon 3 different times. Installers were nice but inexperienced and quite possibly sketchy characters. The measuring man didn't measure just looked at the room and left. More material was purchased than needed. I was quoted several different prices. In the end I paid $700 more than the estimated cost. The manager was no help at all, she seemed to be naive and straight out of college with no people skills. I'll be taking my business elsewhere next time I need carpet. read more

My family has gotten carpet here twice. Based other reviews, we didn't let them install it. The warehouse guys did a good job of getting everything securely in my truck. I wouldn't say that the selection they have is huge, but the prices are worth it if you live nearby. read more

I needed four area rugs ASAP and initially went on their website. Unfortunately, when I called the store I spoke with Marco and I found out the rugs I wanted were not in stock. Marco wrote down the measurements and my price range and I went to the store the next day. Marco helped me find exactly what I was looking for including a shag rug for my daughter's room. The selection was great and the prices were right! Thank you Marco for making this a stress-free experience! read more

Nice carpets at reasonable prices. Staff was very helpful and attentive. What we purchased here we would of spent a fortune anywhere else. I definitely recommend this place. read more

First class experience from the sales to the install just can't get any easier. THANKS LOMAX WE LOVE ARE CARPET!!

I love this store. My husband and I just bought a house down the street from us and remodeled the whole house. We used Lomax for Hardwoods throughout the house, ceramic tile and glass mosaic in both bathrooms and kitchen backsplash and carpet for the finished basement. The staff here is amazing, the manager Ted Horn talked to my husband for over an hour with suggestions on how to install the tile as it wasn't in our budget to have it installed professionally. The prices here are better than anywhere else and I wouldn't shop anywhere else for Hardwood or tile. The house down the street we sold in 3 days after putting it up for sale because it was so beautiful thanks to Lomax! Now we are remodeling our own house and plan to use Lomax again. We tell all of our family and friends about Lomax read more

Shout out to Lomax (Ted & his installation team) for our beautiful new carpet. Ted helped us picked out the perfect carpet for our bedrooms, family room, and stair runner. He listened and understood what we were looking for and our budget, and helped us select the perfect match. When we had difficulty deciding on color or style (the selection is huge), he provided valuable inputs, pros and cons that helped us to decide. We love our new carpet! read more

This is an awful company with poor customer service. They sold me an AWFUL carpet with very very poor customer service and refused to change the carpet after I was so unbelievably unhappy. I told them exactly what kind of carpet I needed with two dogs and they sold me something that would never last past a year! There were nails sticking out of the edges that we had to hammer down ourselves still to this day. No one ever came out to fix the installation issues after I called multiple times. The carpets only lasted A YEAR!!! There is supposed to be a warranty however the warranty does not cover anything if they don't see it as a manufacture problem. The carpet is now falling apart in high traffic areas I am pulling fibers out of the carpet and it's falling apart in my hands. I keep getting the run around that someone will call me, NO ONE has ever called me I have called and followed up on every single thing!!! I would never recommend a company like this! I don't even mind that I hated the carpet or that it is falling apart I HATE that a company would rather lose future sales then fix the issue!! Just replace the carpet, I would even pay the difference! Now I have to pull up year old carpet and replace it AGAIN! read more

I don't usually write reviews, but I was so happy with my experience here that I felt like I should. Marchie was so helpful at helping me pick out carpet that would be good for dogs. She went up and down the remnant isle with me, pointing out the pet friendly carpets. Frank couldn't have been nicer when he came to measure, and Darwin did a fabulous job at installation. From start to finish it was a five star experience! Don't hesitate to shop here. read more