Dean contacted me right away and we set up an appointment for the next day. My computer was not…read moreworking. It would not start at all. I thought it might be the battery but realized there was no way I would be able to open the computer to reach the battery. He came over and almost immediately knew the problem was not the computer but the power cord. He showed me which one to order from Amazon (I would have gone for the heavy duty expensive one, but Dean said it was not necessary). I was up and running the very next day. Thank you Dean and Super Techs.

Dean Hill was assigned to me thru Lenovo warranty services for my Thinkpad X1 carbon, a $3200…read morelaptop. He was knowledgeable, patient, and courteous throughout the repair service. He was kind in answering questions and spent time perfecting the laptop into a brand new condition. Highly recommended-

Absolutely 100% recommend Cincinnati Technical. Work was done well with great communication if…read morethere was a delay or anything like that. Also, he was able to get the new keyboard in his shop faster than I was able to get the computer in which was also a nice change unlike other places I have had computers serviced. It was also nice to find out that the bearings will need replacing in about a year. This is what great service looks like and is.

Daniel wasn't able to help me recover data from my SSD, but he identified the problem with it very…read morequickly. He was prompt with answering messages, very flexible, and didn't waste my time with anything extra or unnecessary. My appointment with him was fast, and he very clearly told me what I would have to do to get my data from my failed drive, how expensive that process might be, and he gave suggestions for replacements that would be more reliable. If I need a tech in the future I'm almost sure to go back to him.

The store is terrible. Bought two drones and two SD Cards. Returned one poor quality Snaptain drone…read moreand 1 SD. Later I realized the clerk had not scanned the SD. I returned to the store on the following day. They operated as if I was lying; despite the thousands I have spent at Best Buy. Guy had me waiting for over 30 minutes as they we're looking through security camera footage. He told me the camera could not see the SD on the bag. A stupid idea as if the camera would necessary see it. Quite frankly, it was all nonsense from Best Buy. I just returned the other drone and SD. I see why Best Buy has loses stores. Terrible customer service - in store and over the phone.

Came here to buy a watch and the gentleman who helped was very insightful and made sure all my…read morequestions were answered. There is plenty of parking and it is located close to many other businesses I shop making it a great way to save time and get things done on my check list. They also price match which is awesome because if I find it cheaper online I can get the same price and not have to wait for it to be shipped.

I've made many purchases from this Best Buy but when it comes to Customer Service, I've never been…read moreso disappointed! We spent almost $3000 on a 98" television in July, by September after purchasing the Total Protection Plan (useless) we have a television the flickers to an all-black screen. Was told we needed to deal with the manufacturer. Well, we've been dealing with them for over a month, and you can't speak to a person that speaks English. So, you try to explain what it's doing, send them videos of what it's doing numerous times only to not get any response from them. We went back to Best Buy and spoke with 3 different 'managers' who basically said there was nothing they could do, that we have to go through the manufacturer. So, tip number one NEVER EVER BUY A TCL!!!! Number two, don't expect to get anything resolved with Best Buy cause they definitely DO NOT stand behind their products! At least at this store!!

Went in to do a headphone warranty exchange and ended up copping a laptop also. In which I was…read moreassisted by Mike. He provided great service to me. Salute!

Have used Harold for a couple of years and always got excellent service. If you need help with any…read morecomputer problem I HIGHLY RECOMMEND Harold.

This is the first time using Harold the Computer Guy. He is an outstanding person in explaining…read morewhat needs to be done in the least expensive procedure. He immediately found the problem to a Windows 7 computer and also went to a store to get a multiple USB receptical. Now I don't have to look down on the computer to find an open usb port and also he set up a "My Book" back up storage device I had for years and couldn't figure out how to install. I will always use him if a need arises in the future. Again "Great Job"

So the follow up from BestBuy…read more....... They will provide no support of any kind as the item was beyond their 14 day return period! Understand what this means....... We purchased this item as a gift and was immediately wrapped as such. It wasn't opened by the recipient until beyond 14 days meaning BestBuy will not support in anyway. Please learn from our misfortune and buy elsewhere! Your hard earned dollars deserve better after sale support. Considering Crutchfield would be one suggestion.

Alex Tomes, Home Theater Category Advisor, did a great job helping my husband all the options…read moreavailable wben selecting a TV. He was very knowledable and spent a good amount of time with us.

Sam was great with my computer. It was an old work computer that was sluggish and still had…read moreobsolete connections to my job VPN. He was able to get that all off and remove files that I didn't want anymore that were work product. He was finished with my Surface in less than 36 hours. Highly recommend him.

My power button on a prebuilt PC broke after 7 or so years of use, took my PC apart and realized…read morereplacing it was beyond my capabilities since the prebuilt used different components than what I was familiar with. I have heard horror stories about 2-4 month wait times for places like from Micro Center so I did a few google searches to find a computer repair shop. I found Sam's Computer Solutions and noticed it had over 100+ 5 Star Google reviews so I gave the shop a call and described my issue. He had flexible and fast availability and I was able to schedule an appointment to drop off my PC within two hours of making the call (the Thursday before Memorial Day weekend). The gentleman who greeted me was friendly, reassuring, and professional. He clearly outlined what options I had, what the price points for each option was, if and how each option would or would not change functionality, and asked which option I'd prefer! He made sure I was comfortable with the pricing before moving forward. It sounded good so I left my PC and he assumed me it was in good hands. I got a text the following Monday morning (A holiday no less) saying my PC was ready to be picked up. The repair cost was exactly the lowest price he had quoted. I made an appointment to pick it up later that afternoon. Upon arrival he described everything he did to fix it (installation of new component, where he wound the additional length of wire if I wish to change the placement of the part, and let me know he dusted everything which I appreciate). I just got home and plugged in my PC and the hardware he installed worked perfectly! I am extremely satisfied with how Sam's Computer Solutions handled me every step of the way from initial phone call to pickup. I can confidently say if you are like me and are not the most tech savvy person, need a computer repair and wish to support a local business I cannot recommend you make use of this service enough! :)

I employed On-Call Computers Ltd to get some work done on a lap top and to get ready for the end of…read morelife for Windows 10. My current desk top PC could not install the Windows 11 down load. I had to get a new PC. Josh solved my lap top file structure issue and built me a new computer and moved my data to the new computer. I had been looking at computers and Josh built me a very fast computer at a very fair price. I have been a customer of On-Call Computers since April of 2017 when Josh moved me to a new computer. My old computer which Josh setup ran much better than any other computer that I have had. Josh is efficient and very fair in his pricing. I am just glad there are business like this where you can call and not have to worry about the outcome.

Excellent service and work for a good price! Josh took the time to explain and help me understand…read morewhat needed to be done. Computer has never worked better. Highly recommend!

Left a voicemail without a call back. Called many times with no answer. I even drove with my…read morelaptops to their address and no one was there. Door was locked.

Not only does Getteck repair computers, but they are also amazing at fixing video game systems -…read moreWii, Xbox360, and PS3. Even better, they come to your hose to pick up your system (which is invaluable to stay/work-at-home parents). Mike Ulloa, the owner, arrived promptly as scheduled at my house to pick up my broken PS3. I wasn't sure what was wrong with it (power supply, yellow light of death, or motherboard!), but Mike assured me that they could fix it, regardless of the issue. He wasn't boasting. Not only did my PS3 come back as good as new, Mike was more than willing to answer my frequent questions and fill me in on how the repair on my PS3 was coming. Having dealt with Sony's PS3 repair service, this was a blessing for me. Mike explained that my system's power supply was okay, and that they needed to re-ball (resolder) the processing chips. However, he called a day later to let me know that the problem was more serious. Still, Mike held to his original estimate for repairing my system, replacing the motherboard and re-balling the processor chips all for $175 (make sure you get the coupon from their website). Even though Getteck does hundreds of repairs, I felt like Mike took a personal interest in my work order. You'll never get that level of customer service from Sony. Also, just like Sony, Mike said that Getteck guarantees the repairs it makes. And Mike is local! If you need PS3, game system, or PC repairs, you can't go wrong with this company.