If you want to return an appliance at first the staff tell you have 30 days. Then they tell you…read moreafter you disclose you want a refund, there is a 25% restocking fee. I have never, ever been treated this way. Whirlpool fridges have a very loud motor (28" and 30" models) and you have to adjust temperature control to 3/4 towards max. to reach proper temp. in freezer and fridge. I did attend Trail's appliance store in Langley and Annacis Island to try and find a replacement fridge. Could not find one and had to buy another fridge at another store. I am asking for a full refund. A full refund has been approved. After my yelp post and contacting a manager through customer service.

I wanted to share my experience with Tail Appliances' extended warranty partner, Commerco. When my…read moredishwasher stopped working just after the one-year warranty ended, Maytag was able to schedule a service visit within a day. However, once I realized I had to go through Commerco, I ended up waiting three weeks for an appointment. If I had known it would take that long, I would not have opted for the extended warranty; instead, I would have arranged for repairs myself and saved myself the hassle of washing dishes by hand for three weeks. It's something to consider when deciding on an extended warranty!

I was very pleased with the knowledge and experience I had received with their services! They had…read moreknowledge of the unit and were expeditious in ordering the part to have it fixed and on call at a moments notice for servicing. Thank you very much, it was a pleasure to have your kind and considerate professional business.

I needed my dryer installed & I called Dhingra & they made time for me right away. I bought a vent…read morehose that ended up breaking & they went out & got one & finished the job all within an hour or less. Very friendly couple & reliable. I would highly recommend this company for any of your appliance needs. I know I will in the future!!!! Job well done!!!

Quoted for a used dryer part 3x the cost for the same brand new part online. Overpriced used part…read more Do not recommend this company.

I recently purchased a washer and dryer set over a month and ago, and even more recently got a full…read morekitchen appliance package. I worked with the sales rep and she was able to get me the best price around and was able to deliver right away! Recommend them to all my friends and family. Best price and service!!

Post-sales support is terrible - very bureaucratic. I had much more success dealing directly with…read moreWhirlpool, the manufacturer

We purchased a dryer from your Abbotsford store 3 months ago. Five weeks ago, it died mid-cycle. We…read morecalled the store, they in turn requested a service call. It took 10 days for a repair person to come out. They decided, for whatever reason, that it was the motherboard that had gone on it. He said he would order the part and be back within a week to 10 days to repair it. Eight days later the repair place called to say they have the part and it would be another week to 10 days before they could send someone to install it. As this was completely unacceptable, we called the store. Natasha spoke with my husband and could only give him the service departments phone number and that there was nothing else she could do, as she was going on holidays. He called the repair department and they put us on a cancellation list, but it would still probably be a week to 10 days. I called the repair place the next day and told them this was unacceptable. They had told us a week to 10 day and they would be back to install. They needed to stick with that time frame. They came 3 days later. Only to find out that their guess about it being the motherboard was incorrect and now they had to contact the manufacturer to get the schematic, why they didn't have this prior to diagnosing it in the first place is beyond me. So another couple days go by and the repair guy comes back and decides it's the motor. On a dryer that was 2 months old when it died. At that point we told the repair person, we do not want this dryer. We want to return it. He said they would probably just replace it. I called the Abbotsford store the next day, and lo and behold, it's Natasha that answers the phone. She knew who we were, as she referred to it as "the McMaster dryer". She immediately started making excuses, which pissed off an already pissed off customer even more. When I said, we just want to return it and get our money back, her immediate response was, we don't do refunds. When I said you make sure to get your vacations though right, who cares about your unhappy customers. Her response was, I am entitled to time off. I guess her customers being entitled to a dryer that works, was asking for too much. I told her I would be writing a bad review, she told me she didn't care. I gave her my email address and asked that she email me the contact information for her manager and the number for the service department, which she said she would, but 3 weeks later she never has. No one contacted us to let us know that you had decided to just put in a new motor until we contacted the store. At which time my husband stated we want our money back and Natasha again said, we don't do refunds. The repair, of course, was scheduled for the usual week to 10 days. We had already waited the week to 10 days, why did we have to wait another week to 10 days to have a repair person come out? They made the incorrect diagnoses. Today, almost six weeks after the dryer died, the repair person came with a new motor, unfortunately(for us), it was the wrong motor. So here we sit with a dryer that does not work and a company that doesn't care. Three more weeks and it will have been broken for as long as it ever worked. If I could give this place zero stars, I would.

Absolutely stellar service. I was certain our two year old fridge was going to explode. One call…read moreto Ken in which he diagnosed the problem and suggested the remedy. Fridge fixed !! We were impressed and delighted with his knowledge and professionalism.

I phoned Ken about my washing machine and he came the same day. He dealt with the problem quickly…read moreand efficiently and explained to me what was the problem. I ended up asking him to look at my dryer since it was making banging noises. He had no problems dealing with my additional request. He was finished within 30 mins. He charges $60.00 as an initial fee and the first 30 minutes work is free. As there were no additional parts required, the total cost to me was $60.00 plus HST. Almost forgot. Ken is very personable, an easy person with which to do business! I highly recommend him.

I bought a used fridge and stove. Great communication The…read moreowner answered me immediately and within 15 we agreed on a sale..great price plus next day delivery The two nice delivery men had a hard time getting them in but they did and no damage. Next day the plumber came to hook up the water but found the hook up part missing. Advised the owner and he had it delivered to me in an hour and a half. Excellent service and quality of goods plus really nice people to deal with. I recommend them highly.

Abbotsford, BC. We…read moreuse the Abbotsford, BC, Geek Squad often to help us manage our computers. All the staff is very knowledgeable and are pleased to assist us. Dawit assists with the phones, he is very patient with us, we are Seniors and have almost zero skills or understanding of the cell phone. Today he downloaded the apps we needed for a cruise we are taking, changed our passwords and gave us a lesson on the phone...thank you so very much for your patients and excellent understand of the product. The Geek Squad is worth it. Thank you so very much

If I could give a zero I would. i've been in multiple times to try and buy an iPad and set up. Each…read moretime staff has been extremely unfriendly and unwelcoming. They won't come up and help you, but you will see them flirting with each other in the corner. Finally when you flag went down, they seem like they would rather be anywhere else than helping you . They contradict each other each saying different things about a product I wanted to buy and I was left thoroughly confused. Horrible experience.

My husband and I bought a mattress set from the Abbotsford Brick. Vipul was incredibly helpful from…read morestart to finish. We have dealt with this gentleman before and found the same. When buying a mattress he was more concerned with our needs, what we required in a mattress. He gave us honest advice, never rushed us but rather he encouraged us to take our time trying various, similar mattresses. We never felt pushed to buy a more expensive one but rather encouraged us to purchase one that met our needs. Vipul could certainly teach others the art of customer service. We were so impressed that we then decided that we would buy a mattress protector, pillow and new stove from Vipul at the same time. Matress has has been delivered and we are adjusting to the newness of it. We have been assured that we have a number of weeks to be sure that it is the set for us or else they will exchange. Looking forward to doing more business with Vipul in the future, perhaps he will be the manager by then.

Avoid this Abbotsford location at all costs. The sales practices here are built entirely on…read moredeception to chase employee commissions. To make matters worse, they snuck an expensive appliance warranty onto my stove purchase without explaining the terms They deliberately delayed sending the paperwork for over 30 days. The moment the 30-day cancellation window passed, they emailed me a rejection stating it was "too late" to cancel. This is predatory behavior. On top of this, their supervisor is incredibly rude and relies on intimidation tactics. The store manager completely ignores customer emails and hides behind incompetent supervisors.

I recently bought a matching washer N dryer set from JNB appliance at an unbeatable price. They not…read moreonly delivered my set as well as took my old set away. Then set up my new ones too. They gave me fantastic serve. Nice to know there is still a company out there that puts their customers first. And I would highly recommend them to anyone looking for new appliances. You won't be disappointed. Kathy Hartman.

From the owner: JNB Appliance Wholesale is a locally owned and operated appliance store in Chilliwack, British…read moreColumbia. We specialize in scratch & dent, refurbished and new appliance sales. Due to our discounted pricing inventory changes daily, so come by our showroom or contact us to see what we have in store. Our goal is to provide you with the same great product as the big box stores but at a fraction of the price.