A hinge on my oven door was stuck in locked position. Unable to budge it I called Brookswood…read moreappliances. I was able to bring the door to them. They fixed it on the spot. Thanks guys for the great service and no charge. I will definitely use them again for any future appliance issues.

Needed parts and advice on installing a new fridge thermostat. Found them helpful and straight…read moreforward. No fussy stuff. They are my go to appliance parts and help store.

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

I purchased a top of the line Duel Fuel 36" Monogram Stove from Anail back in May @ 30% of the new…read morestove sticker price. I was nervous about the purchase as I still paid a considerable amount of money for a returned GE stove. A week before Christmas (7 months later) on a Friday I had an issue with a burner. By Monday Anail had a tech onsite to conduct a minor repair (dislodged component in the knob). The same day after the repair (Murphy's law), I had another unrelated issue with the stove not receiving gas after a self clean. I called Anail and he again had a tech onsite the next day diagnosing a fault in the pressure reducing valve. The tech taught me how to repair the problem if it happened again as it is not uncommon for a diagram to stick. A few hours later Anail called me to confirm that I was happy with the repair and informed me that he proactively ordered a new pressure reducing valve for replacement to ensure no future problems occur. I am absolutely happy with Appliance Outlet standing behind their service, product and brand.

Cool. Dropped by and picked up a range. Well got one for my grandparent's basement tenants. Great…read moreservice. Also pretty good selections. They sell the common stuff like ranges, refrigerators. Nothing fancy though

Review for Coast Appliances - Langley Location…read more I purchased a freezer from Coast Appliances on October 16, 2025, and was told delivery would take about two weeks. This worked perfectly for us as we had a side of beef arriving in early November. At the beginning of November, I followed up on the delivery date and was informed it had been delayed until the end of the month--but was assured it would arrive then. Because of this, I had to make arrangements to store the beef elsewhere until the freezer arrived. On November 28, I called again to confirm delivery timing and was told it had been delayed yet again--possibly up to another 90 days due to a manufacturing issue. I spoke with the manager, Steve, who simply told me it was "out of his control" and directed me to their fine-print policy. When I asked whether they could provide a temporary freezer or offer a comparable model to honour the sale, he refused. The next day, I went to the store to speak with him in person. Steve again refused to take any responsibility or offer any solution. When I requested a full refund, he said it would be processed the following Monday--and then abruptly told me that I "could leave now." The level of customer service at this location was extremely disappointing. I have purchased from Coast Appliances before, but I was shocked at the rudeness, lack of accountability, and complete unwillingness to help resolve a problem that stemmed from their own delays. Not even a basic apology was offered. I will not be returning to this location and would caution others to be aware of their poor communication and customer service. Angie M. Langley, BC

We just purchased a dishwasher and microwave from Coast Appliance, and have had nothing but issues…read morewith their service. It started with the sales rep Ryan. We went is with a model in mind to purchase but, due to the availability of stock (most seemed to have a 2 month wait list, according to him) we switched and settled for Samsung appliances for each. We had asked for an estimated delivery date, so we could book the install (the install was not something that they arrange for you, so be warned) and he said that he could not give one and to check in a week. I called a week later, and was told by Ryan again that Samsung does not provide estimated delivery dates, which makes no sense when you have to book an install that is also sitting at weeks away for schedule. I advised that I am only looking for an ETA, and if there were delays, I understand as I also am in sales and understand supply chain issues. Ryan responded that he would not provide an ETA, and "maybe he should discuss this with my husband as I clearly didn't understand". The demeaning way he treated me was out of line. I hung up and called back to speak to someone else, and was provided with the ETA of delivery with no issue. I made an official complaint with the manager, Shannon, of the Surrey/Langley store and was assured that Ryan would be pulled off our file. I booked the install with the installation company. The next day, Ryan advised the install company to cancel my appointment, without authorization from me or my husband. When the day came to have the install, it was discovered that the entirely wrong dishwasher was ordered, and the one we were given had no stainless steel plate on the front. The dishwasher is a complete eyesore and looks awful. We are currently in the process of listing our home, and now have to put all of that on hold as the kitchen can not be photographed or shown with the dishwasher looking the way it does. The resolution from Coast appliance was to completely replace the dishwasher with the right one. This is now not only holding up us listing our home by a week, but is also causing me to take a minimum of 4 hours off work. I have called the regional manager Gabby, multiple times and have yet to receive a call back. The only compensation that has been offer to us is $100! How they feel that is adequate compensation, when it doesn't even cover the cost of my missed work, not to mention the delay in selling our house, is beyond me. Do not use this company to purchase your appliances. It is not worth it. The additional work you have to complete in the installation and general follow-up is not worth any amount you may save on the purchase price. Find a company who values their customers.

We have purchased from the Brick over the years and have always been very happy with the products…read moreand service we have received. Recently we made a purchase at the Brick in Langley and had an issue with a delay for the delivery of the product. We were counting on having the item by the end of May and it was delayed by a month. Pam the manager and Jag in Sales provided extraordinary service for us and the issue was resolved the same day we went back to the store to see what the Brick could do for us. They went beyond what we were hoping for. It's easy to complain and get angry when things don't go your way or meet your expectations, but treat someone with respect and give them the opportunity to make it right. We are very happy with the only time we had an issue with the Brick and they made it right. We'll keep going back.

We bought a 500 dollar insurance policy in 2020, unaware that it had to be claimed within three…read moremonths after the five year mark. The sales person at the time NEVER informed us of this sub-policy and upon speaking with customer service, not only were they extremely obtuse but also very rude and condescending. The problem was not that we were unable to claim our insurance but rather the fact that we were never informed and then faced with such a discourteous response. Apparently this employee doesnt think we have the ability to keep track of how many years are in between 2020 and 2025, as she proceeded to count on her fingers in an extremely patronizing fashion MULTIPLE times. At one point she even asks a fellow coworker: "Hey, is 2026 over five years past 2020?" Despite communicating numerous times that we were never informed of the sub policy, it seemed the only information going through her head is that we cant do simple math and that we were in the wrong. If you ever plan on going to the Brick for their customer services, watch out for an asian woman with glasses who wears orangey red lipstick and seems to think she is the smartest person on the planet.

I recently bought a matching washer N dryer set from JNB appliance at an unbeatable price. They not…read moreonly delivered my set as well as took my old set away. Then set up my new ones too. They gave me fantastic serve. Nice to know there is still a company out there that puts their customers first. And I would highly recommend them to anyone looking for new appliances. You won't be disappointed. Kathy Hartman.

From the owner: JNB Appliance Wholesale is a locally owned and operated appliance store in Chilliwack, British…read moreColumbia. We specialize in scratch & dent, refurbished and new appliance sales. Due to our discounted pricing inventory changes daily, so come by our showroom or contact us to see what we have in store. Our goal is to provide you with the same great product as the big box stores but at a fraction of the price.

I've been a customer at Ben's Appliances for almost ten years now. They have outfitted my own…read morecondo, my mom's condo and my rental condo in the past years. This family owned business is professionally run with knowledgeable staff who truly care about your needs. They are low pressure and will work with you to figure out the right option to go with. I appreciate the smooth process from choosing the right dishwasher / washer / dryer to delivery and installation. They do what they promise and I've avoided so many headaches by making them my go to source for appliances. Highly recommend.

Gone out of business. I bought a diswasher and paid for warranty. No business - no warranty! The…read morebrother owns Fast Track appliance repair. They also would not help.

Typical Home Depot location. Not too much to say…read more Parking is plentiful in the lot in front. I guess this location has too many shopping carts, because the entrance area was jammed full of them. See photo. The layout is similar to the other stores. In other words, mostly logical. No real complaints. I found what I needed and was out in minutes. With that said, if in doubt, call and try to talk to a living breathing person first if looking for items that have low stock. Their inventory system is often out of date because of stuff like misplacement or theft.

Really nice staff here! They are very helpful and courteous. The store is clean and as of October…read more29 majority of staff I have encountered wear masks. They also have hand sanitizer and masks available at the entrances. Accessibility wise they have automatic doors and wide aisles. No steps inside. They only have self checkout stalls but there is usually a staff member assisting or just ringing you in anyways.

Two days ago my daughter and son in law recommended Boss to me as my old washer had sprung a leak…read moreand electronics were intermittent on my 19 year old machine. I was in the Boss warehouse for less than 10 minutes as I knew what I wanted. I saved close to $500 for the set. It's now two days later and the delivery men just left. They arrived on time and were so professional and swift to install my new washer and dryer. They were respectful to my flooring and got me totally set up. Then they took all the packaging away and my old washer and dryer away too. The installers knew their job so well, I was impressed and highly recommend them. I am one very happy customer.

I also have bought three sets of appliances from Boss over the last few years. the staff/owners…read morecould not be nicer, however almost without exception - they have all needed repair and all just over warranty - one year. The only appliances that have not needed repair are two sets of washer/dryers - Used to recommend them ... unfortunately cannot any longer.