If you want to return an appliance at first the staff tell you have 30 days. Then they tell you…read moreafter you disclose you want a refund, there is a 25% restocking fee. I have never, ever been treated this way. Whirlpool fridges have a very loud motor (28" and 30" models) and you have to adjust temperature control to 3/4 towards max. to reach proper temp. in freezer and fridge. I did attend Trail's appliance store in Langley and Annacis Island to try and find a replacement fridge. Could not find one and had to buy another fridge at another store. I am asking for a full refund. A full refund has been approved. After my yelp post and contacting a manager through customer service.

I wanted to share my experience with Tail Appliances' extended warranty partner, Commerco. When my…read moredishwasher stopped working just after the one-year warranty ended, Maytag was able to schedule a service visit within a day. However, once I realized I had to go through Commerco, I ended up waiting three weeks for an appointment. If I had known it would take that long, I would not have opted for the extended warranty; instead, I would have arranged for repairs myself and saved myself the hassle of washing dishes by hand for three weeks. It's something to consider when deciding on an extended warranty!

My husband and I bought a mattress set from the Abbotsford Brick. Vipul was incredibly helpful from…read morestart to finish. We have dealt with this gentleman before and found the same. When buying a mattress he was more concerned with our needs, what we required in a mattress. He gave us honest advice, never rushed us but rather he encouraged us to take our time trying various, similar mattresses. We never felt pushed to buy a more expensive one but rather encouraged us to purchase one that met our needs. Vipul could certainly teach others the art of customer service. We were so impressed that we then decided that we would buy a mattress protector, pillow and new stove from Vipul at the same time. Matress has has been delivered and we are adjusting to the newness of it. We have been assured that we have a number of weeks to be sure that it is the set for us or else they will exchange. Looking forward to doing more business with Vipul in the future, perhaps he will be the manager by then.

Avoid this Abbotsford location at all costs. The sales practices here are built entirely on…read moredeception to chase employee commissions. To make matters worse, they snuck an expensive appliance warranty onto my stove purchase without explaining the terms They deliberately delayed sending the paperwork for over 30 days. The moment the 30-day cancellation window passed, they emailed me a rejection stating it was "too late" to cancel. This is predatory behavior. On top of this, their supervisor is incredibly rude and relies on intimidation tactics. The store manager completely ignores customer emails and hides behind incompetent supervisors.

BEWARE of the 10% Admin Fee hidden clause in your purchase. Ordered furniture 3 weeks ago, still…read moredidn't receive any notification of a potential delivery date despite expensive delivery fees. Tried to cancel the order and they wouldn't do it at first. I was told only the store manager could do it, but he was not in the store that day. Told he would call, never did. Called the store to find out that their phone doesn't work anymmore. Told in the store they were having "systems" issues. Finally got a hold of someone in customer care outside of BC to be told that I didn't cancel fast enough and now am being charged a 10% admin fee totalling approx. $600 for furniture that isn't being delivered from a store that doesn't have a working phone line or in-store manager to process customers when they come inside. Disappointed & will never buy from this store again. Looking through the reviews I see I am not the only person scammed.

My wife and I purchased a couch, chair, and ottoman (with warranty) from Ashley Home Store in…read moreAbbotsford. Within a few weeks of the purchase, we noticed that the fabric was fraying. We contacted customer care and were instructed to use a fabric shaver to fix the issue. My wife did as they had said, and it resulted in the fabric tearing and leaving a tear about 3 inches long. We reached out to customer care again, just to be told it wasn't their problem. We went I to the store to speak to the manager. He seemed more than eager to help. We forwarded him the email chain and photos. He assured us that our issue would be corrected. He told us someone would reach out to us in the next few days. We didn't hear from anyone. We contacted the store again and at that time we were told that we would have to pay to fix it ourselves. We told the manager that that was unacceptable and that he needed to make this right. That's when the store went radio silent. They would not return our calls over the next several weeks. My wife decided to call again on a random Saturday morning, and no one answered right away, but a few minutes later, the manager called back. I answered the phone and asked a very simple question, "Where do you want me to leave this furniture? Inside your front door, outside your front door or just out in the parking lot?". The manager hung up. So, we threw a couple of the cushions in my truck, which showed an abundance of fraying and headed to the store so they could see the terrible craftsmanship for themselves. As we walked in the door of Ashley's, the manager started yelling that we needed to leave. He made a complete scene, saying that we had threatened HIM and demanded that we get out or he would call the cops. We eventually did walk out, taking our cushions with us... off to small claims court we go. If I could have left zero stars, I would have.

Dog Friendly We have been doing lots of projects lately and I appreciate your staff being so open…read moreto allowing us to include our pup We got great customer service on Friday

Our hot water tank stopped working and I needed a new thermocouple to get it back in working order…read moreso we can do dishes and shower. I thought it would be a quick in and out with some help from the staff but boy was I wrong. I couldn't find anyone to help me in regards to what I was looking for but a fellow who was on one of those high step ladders directed me to the appropriate aisle and where the product was specifically. Kudos to him!!!! The part came in two sizes being 24 and 30 inch and I had to look around to find someone who would be able to help. There was a guy in the plumbing area but he already had two pain in the ass customers he was helping so I walked around that department with my daughter for about 15 minutes until I finally flagged someone down. Sadly the guy I asked said the worked in the paint department, said he was going on his lunch break, and then walked away. Thanks for nothing!!!!!! With that being an epic failure I proceeded to the customer service desk to see if they knew anything about the correct size and if they can look up the model and serial number in the computer. Instead of assisting me with my question the girl who was helping me pretty much told me that I should just buy a new hot water tank because mine is old and outdated and I can get one from them with a rebate for $300 providing it is installed by them. Using my logic I thought $10 part as opposed to a $300 + hot water tank? that was a no brainer. Go to Andrew Sheret plumbing wholesale instead as they have actual experienced tradespeople there as to some sale lady trying to upsell you something you don't need.

great service and selection. quick help with all my 02 gas needs.read more

I had an excellent experience with the HVAC technician who performed the work on my system. He did…read morean outstanding job, I highly recommend this company for anyone in need of residential or commercial HVAC services. If you're looking for top-notch service, contact Damen- he's great!! Thank you Damen.

From the owner: Servicing and installing all types of refrigeration and HVAC equipment. From walk-in coolers,…read morefreezers, and industrial equipment to residential air conditioning and heating equipment. Our main goal is to provide an amazing customer experience and to build trustworthy relationships with the right people. This is not a company that is here to sell you on new equipment. We prefer to repair and provide accurate recommendations depending on situations.

These people are rude, liars and slow…read more Tested their counting service My count 67.40 Their count 52.70 LIARS

Regional Recycling recycles cans, bottles, paper and electronics. This is the first bottle depot…read moreI've been to where you have to get a cart, sort through your own cans/bottles and organize them. I think that's fair considering the place smells and people usually bring in a lot of cans. I didn't have a lot of cans so after I separated them into these trays the employee was able to quickly count them and hand me a receipt. I then scanned the receipt at another station and my money was automatically dispensed. There is a sink inside but there is no soap. There is hand sanitizer and paper towels, however. Im not sure if RR provides disposable gloves, so it's best to bring your own just in case.

dishonest, the second I paid for my product the customer service stopped. took our money, lied to…read moreour face. buyer beware!!

Very happy with our purchase! Knowledgable sales team and quick/careful packaging and service!read more

At first they seemed very diligent. However a failed follow through for an email detailing a…read morepackage. Then they stepped up. They were very helpful in my inquiry about burial. They were very helpful despite not actually doing what we were looking for (ashes buried as part of a root ball in a tree planting). Even with the miss, good service.

From the owner: Henderson's Fraser Valley Funeral Home has provided caring service to the residents of Abbotsford…read moreand the Fraser Valley since 1935. A full-service funeral home offering a range of services from a basic cremation to a traditional burial, our present location on Marshall Road in Abbotsford opened in 1985.

Huge store, kept really nice an neat. Large clothes section, furniture, decor, and home goods, etc…read more really great prices, I got a book for 86¢ on sale. No gross smell like other thrift stores either. Staff was friendly, and a big plus of there being dressing rooms, probably one of the last thrift stores around with them. Mcc thrift is becoming my go to second hand store.

Amazed at the honest prices- serious treasures here-even antiques are priced to move. Always tidy-…read morehelpful staff. This place is a treasure!