Purchased a couch and loveseat August 2025. I visited the store in person soon after purchase and…read more3 times total as well as multiple emails to start to track communication. Every time a friendly we will look into this/ fins parts/ send someone out to the house and took my phone number .... never happened (obvious this is how they do business not a one of) - shop elsewhere.

We have purchased furniture and appliances from this store since 2018, never to be disappointed…read morewith great service and value! The owners and staff are very friendly, courteous, and I never feel pressured. My go to guy is Kevin, such a pleasure to deal with. Well done Hometown Furniture & Appliance!

I haven't yet had an appliance repair from this company because the receptionist, Rena I believe…read moreher name is, keeps giving me free advice, saying I don't need a repair. I can do it myself. With helpfulness and honesty like that, I certainly will go there any time I do need a repair service. Thank you, thank you!!!! I am super impressed!!!!

This place is a scam and a rip off. We spent nearly 300 on a dishwasher "repair." We spoke to…read morethem, explained to them the problem multiple times. After agreeing to repair it, we trucked it in ourselves. they took weeks to repair it. They also called us, like the boobs they are and told us they don't have a sink or tap of any sort to repair the dishwasher. They finally said it was ready. We got it home, the thing gushed water everywhere. brought it back, waited 2 more weeks. flooding our kitchen floor. idiots. this place is a joke. do not bring your appliances there. better off looking up the repair yourself on YouTube.

We ordered some extra kitchen cabinets and paid our initial deposit 7 months ago. The second…read morepayment was taken after the cabinets arrived. The side boards were too short and the crown moulding and handles were missing. A new side board was ordered. another 16 weeks with no update. An installer came out eventually and said he could not install is it would never work out and left. Months went by with unreturned messages and calls. After six months of numerous requests for a refund we were told we will refund you after someone picks up the pieces and brings them back. To date no one has picked up the cabinets and side boards. No refund and we're still calling for a pick up. The delivery and pick up team say they know nothing about it. Over $5000.00 still in their pocket. Will never do any business with them again. Hoping we get our refund.

I was passing thru town and didn't expect a retail hardware business would close by 6pm on a…read moreweekday. I walked in (the doors were open and the lights were on), one employee asked if I needed anything and said they closed in 30 seconds. He was corrected loudly and immediately by other employees who said they were already closed. Then, as I walked into the main aisle and over to the exit, I got yelled at by an employee about how they were closed. By now, it might have been 6:01pm. I've never known any store to be SO rude and obnoxious. When I went to the exit doors, they were already locked. And, the entrance wasn't letting me out. It took about a minute for the employees to figure out how to even let me. Given the situation, it seems they had locked the exit BEFORE the closing time (likely, a serious fire code violation) in their angst to leave not one millisecond past closing. All in all, pretty much all the employees streamed out the door by 6:02pm. I wasn't planning to wander around for long, especially once learning they were closed, but I would expect to have been treated with more dignity about the matter. Most places I've been give you at least a few minutes after closing to wrap up one's shopping and get out. Clearly, these employees don't care about customers enough to even be pleasant and courteous in their demeanor. Having worked in retail (food) and professionally, I'd never expect to be out the door within 2 minutes of closing time. I certainly wouldn't recommend this business (or these awful employees) to anyone.

A big Shout Out to the boys at Penticton Appliance; Thank you Greg for explaining how the…read moreconvection oven works so I could comprehend it. Excited to make cookies that won't burn.. The delivery guys; Johnny and Chris, you guys rock! Your quick easy style made the whole delivery and take away process so smooth. Thank you, you guys are One of a Kind.

Penticton appliance technician is very rude bought a washer had a problem technician phones us to…read moretell us that he's not back till next fucken week than hung up on us..

Quality products at low prices, knowledgeable and friendly staff, and timely service. Couldn't be…read morehappier. Thanks to my local Brick!

I went in the purchase metal bed support slats that I saw on their website. At first the salesman…read moresaid they'd have to order them in, and then he looked them up and said they had a set in the back. I asked to see them but he said I couldn't as they were in a box. I then asked if I could return them if they weren't appropriate, since I couldn't see them before purchasing. He said No, because of Covid. So I walked out. I find this really strange as they advertise a buyer has 180 days to try out a mattress. But metal slats can't be seen before purchasing and can't be returned? I'm never shopping there again.

Walking into the place was amazing, salesman was great to listen and friendly…read more Ordered the couch, salesman said I'll call you on Tuesday to a range delivery on next Friday Week one - No call. I called Wednesday, they said it's not in the other store ordering in from warehouse, Be delivered next Friday Week two - I called Tuesday for an update, my salesman answered pulled my file and put me on hold a woman answered, said the warehouse does not have it gonna make you a new one, it will be here this Friday and out for delivery Friday came no calls Week three - I called Wednesday asking for update, again the sales man passed the call to the woman said couch will be here this Friday, new from warehouse Friday came no call Week four - I called to complain on Monday new salesman answered had no idea. He got my salesman to call me Tues, and gave me a Nast earful calling me a lier, stating that he said in the first week it would take 3 weeks to arrive, my gf was with me on the first day and never heard him say that Lies He told me it would be delivered that Friday, and it was Being a salesman myself you say anything to get your commission only lie if your desperate for sales My salesman lied from day one and gave me crap on week four Not sure if I want to return

Purchased couches on payment plan while waiting for our new home to be built. June 2016 couches…read morewere delivered, and they were broken upon delivery. Have been calling on a regular basis and getting the run around about them being fixed since June its now October. There is a 5 year warrenty that will probably expire before they actually follow through and fix them! We have been calling regularly to have these couches fixed and always the same bullshit story! $2100 for broken couches and garbadge customer service... Manager is never "in" Bottom line i would never ever recommend anyone buy furniture from here!

The guy that runs the lumber yard is awesome but the staff inside don't strike me as being very…read moreknowledgeable. Just make sure that you know what you want because they may not.

I needed some baseboard and casing, three different widths. Two of the three widths were available…read moreby the lineal foot but the third was packaged in bundles of 10, 16 foot pieces where I only wanted 20 feet total. Since they didn't have any product on the shelf, one of the staff asked management if they could break one of the bundles for shelf stock as they would ordinarily carry the product that way. No was the response so effectively, Rona had the product I needed but they refused to sell it to me. Zero stars for Rona. Five stars for the employee for a total of 2 stars overall.

The repair man knew how to put the oven door back together, after I took apart to clean glass…read more Very impressed he knew exactly what he had to do

I am very impressed with the service I received from Tonys Appliances, I have been a customer for…read morea few years, I have purchased a few things over the years, and not 1 complaint. Excellent service, from the owner right to the delivery guys. Bryson &Maverick were amazing! Very polite ,efficient and knowledgeable. These gentlemen delivered a washer and dryer for me. They took extra care in removing the old ones and installing the new ones I purchased. Very impressed! Thank you again for the amazing service! Their products are very reasonable and they work! Bonus! Thanks again guys!!!