I had my roof done by WDR in 2021 and honestly everything during the install was fantastic. They…read morewere quick, at one point it was going to rain mid-way through the install so they pulled out all the stops and they got my roof done ahead of schedule before it rained. Since then the roof has held up great! Last week I started seeing a leak on the outside of my house. I called them up and the owner sent someone out the same day just to rule anything out. When they came out we both agreed that it didn't look like there was anything wrong with the roof, but that didn't stop them for doing their best to stop it from leaking they added some caulking around some holes in the stucco and masonry and fixed up some of the flashing near the leak. After that, it was still leaking, but Brad, the owner, was kind enough to come out again, even though it had NOTHING to do with the roof just to double-check on me and make sure that I was doing well. At the end of the day, they took off a side gutter and found a hole in the wall that the builders had left from when the house was built. Again, STILL not roof related, but they treated me like family and helped me as if it were and fixed it up for me. Literally cannot say enough good things about WDR! I've never found a company that is this helpful or this responsive.

I really appreciated everything Ben Willows with Austin Roofing Company & Water Damage did for my…read moreroof replacement. What started as raccoon damage ended up turning into a full roof replacement--something I had been putting off for a while. Ben took the time to walk me through every step in detail, including how the insurance process works. That alone can be stressful, but he made it much easier to navigate and gave me peace of mind throughout the process. He was professional, responsive, and communicative from start to finish. There are plenty of roofing companies out there offering similar services, but I truly felt that Ben and his team provided the best value without compromising on quality. I'd highly recommend them to anyone in need of roofing work.

The response was incredibly fast! I needed a quick look to check for any water issues as soon as…read morepossible. They scheduled an opening the next day early in the morning, and the inspector arrived right on time. He was very knowledgeable and put my mind at ease. Thankfully, he didn't find any signs of water intrusion.

I hired All Nation Restoration for remediation work in my home. During the project, one of their…read moretechnicians used bleach in a carpeted area without putting down plastic, tarps, or other protective floor covering. This resulted in permanent bleach damage in multiple areas of my high-quality, continuously installed Berber carpet, including highly visible areas in the middle of the room. What disappointed me most was not simply that damage occurred, but how All Nation handled it afterward. The company initially characterized the damage as something that can occur during remediation work despite taking precautions. In my case, there was no floor protection in the affected area. Their project manager came to my home shortly after I discovered the damage and saw the area firsthand. All Nation's own carpet professional subsequently advised in writing that repairs could look good but "possibly not perfect" and that replacement would be the alternative because a matching carpet was unlikely to be available. My independent carpet professional reached the same conclusion and recommended replacement. In an effort to compromise, I obtained a $2,400 estimate to replace only the affected common areas rather than the continuous carpet installation throughout my entire second floor. All Nation had offered a $1,000 credit, so I asked them to contribute an additional $1,400 toward this solution. They declined, characterizing replacement as my "preference." Yes, I do prefer my home to be returned to me in the condition in which they found it. I ultimately attempted the less expensive repair option using my own carpet professional. Unfortunately, the result confirmed what both carpet professionals had predicted: the repaired area remains visibly distinguishable from the surrounding Berber carpet. I am now left with a permanent, noticeable flaw in a high-traffic area of what had previously been a uniform, continuous carpet installation. My concern was never that I wanted a discount or that I was trying not to pay them (I have since made final payment). My concern was that the damage occurred during work performed without floor protection and that All Nation treated offering a credit and the ability to patch the carpet as sufficient, regardless of whether the repair actually restored it to its prior condition. I believe a restoration company should take reasonable precautions to protect a customer's property and, when preventable damage occurs, work toward a solution that reasonably restores the property to its prior condition. Unfortunately, that was not my experience, and it is the reason for my rating.

I can't say enough good things about Colby. We were going through an incredibly difficult time…read moredealing with a Category 3 sewage flood, and throughout the mitigation process, Colby was extremely sympathetic, compassionate, and understanding. He always made us feel comfortable, was available whenever I needed to call, and genuinely cared about what our family was going through. Out of all the contractors we dealt with, Colby was by far the most personal and caring.

Colby was very easy to work with, had fair pricing, and did excellent work. He and his team…read morerepaired the wall behind a washing machine that was installed improperly by Home Depot, which flooded my home. The repair finishing work was great with attention to detail. Would recommend this company for any water damage repair you may need.

What can I say? If Yelp allowed 10 stars I would give Carlos and his team 10 stars! First of all,…read morehe was my knight in shining armor. I was desperate to get the repairs started on my house after we had a pipe burst in the kitchen in February. I contacted multiple contractors on Yelp after being flat out refused by the big name water damage companies. He responded quickly and promised to get the repairs done by the time my son got home from college in May. Guess what? He delivered! I can't say enough about the professionalism and courtesy of Carlos and his crew. A special shout out to Laro. He has extraordinary plumbing and electrical skills. He is also able to perform all the other tasks that were involved with the repair of my home. Raphael, sorry there were SO MANY boxes to pack. You are a trooper! It was easy to stay in contact with Carlos and the attention to detail that his crew exhibited is greatly appreciated. They completed all the tasks related to the repair of my home (except countertop installation) as well as a few extras. One of the extras was removing the nasty popcorn ceiling. It looks so nice and clean now. We also had a dimmer switch installed and undercabinet lighting and a new "spotlight" type fixture over the sink. I think the pictures will speak for themselves. A gigantic "thank you" to Carlos and his team!

Carlos and his team just finished the rebuild of our 2600 sf house and did an amazing job. We…read morecouldn't be happier. Our house had water damage everywhere except for the home office. Carlos and the team worked with us on every step of the way to get the rebuild as we wanted it. He dealt with insurance and helped us with the claim, also his estimates were accurate without unexpected surprises. When speaking with Carlos, you get a sense of honesty and no nonsense that is not easy to find. Overall, a great experience and will definitely hire Restoration Masters again for other projects.

Absolutely the most difficult company to work with in a situation that requires compassion and…read moreunderstanding. They refuse to finish the fine details and have told us 3 different things while passing the buck. Absolutely do not suggest hiring them for any sort of fire remediation. Their supposed fogging created more of a mess and more cleaning from an outside company we had to hire. Their crews stepped all over our countertops which we have to have inspected for damage. Go to ServPro instead, they actually care. It's not always about the money and how much you can collect from insurance. It should be about doing things the right way. Not to mention they took our electricians ladder and we had to chase it down but blamed us because they had to get out fast. Blah blah. Just remember security cameras are always watching.

Sergio and his team were absolutely amazing!! My apartment building was not being truthful and he…read morecame out and gave me amazing service! He was super kind and his prices are fair for the value of the service!!! I would highly recommend for any water damage/ mold related incidents!

A+ Service they were very prompt to reply and answer my concerns from the start to finish. I loved…read morealso how they provided pictures. I highly recommend them and will use them again in the future!

From the owner: Contact us today to request your free inspection at 512-200-4298. RestoPros of Austin is locally…read moreowned and operated. Our goal is to help families and businesses (residential and commercial) recover from disastrous situations. Our IICRC certified team is ready to HELP. We specialize in the remediation of water, fire, smoke, and, mold damage, including storm aftermath. A fast response can minimize damage. You will get an immediate response from us day or night, 24/7/365. We proudly serve our community.

Rick was professional and knowledgeable! He took his time when doing the assessment at our house…read moreand investigated a couple other areas we hadn't planned on, and thankfully so because he found a bad spot of mold in our kitchen! He is timely with his communication as well, both in text and email. His protocol work is extremely detailed. We got comments from all of the restoration vendors we got quotes from that the protocol was thorough and easy to follow, so we found the value of the price paid well worth it. We recommend him and his company!

A 5-star review is certainly not enough stars for the work of Fusion Environmental Engineering…read moreGroup. Due to mold infestation in our HVAC system and duct work, cleaning the duct work was not a viable option. After conducting extensive online research, Fusion Environmental Engineering Group in the Austin, Texas area was selected to evaluate and test the air in our house for mold. Fusion Environmental Group provides Residential and Commercial Mold Inspections, Indoor Air Quality Inspections, Residential Asbestos Inspections, VOCs, and Formaldehyde Testing. The Austin Fusion team of Rick Weir, Mold Inspection Consultant, and Chantell Kirwyn (Tamer of Details) were outstanding in their interactions with us throughout the entire process. Rick Weir conducted extremely thorough mold and air quality inspections. Rick and Chantell are a joy to work with. I cannot say enough good things about Cary Kraft, Senior Project Manager. Cary Kraft's clear and in-depth communication throughout the project provided us with peace of mind. Cary also ensured that we would know every detail regarding the project so that there would not be any surprises. We never expected we would ever need an Environmental Engineering company in our lifetime. The Fusion team made the mold inspection and step-by-step process as painless as possible. If you are unfortunate enough to experience a mold problem that requires professional analysis, rest assured Fusion Environmental Engineering Group is the first company you should call. I highly recommend Fusion Environmental Engineering Group.

Tetris did an amazing job on my white polyester couch and carpet! Super responsive, friendly, easy…read moreto work with and came out on a last minute notice! I will be using him again!

Tetris has been cleaning my carpet and grout for years. I call DJ and request his services because…read morehis work is always top notch. He is friendly, professional and efficient. He makes sure that he doesn't damage any of your walls, he is very neat, and after his work is done he makes sure there isn't any clean up left. I can't say enought great things!