Had one of the best massages ever today. This was the first time I went to Achieve Medical. My…read moremassage therapist's name was "Guy". He was wonderful. I suffer from back spasms and he knew exactly how to work out the stress from my back and shoulders. I haven't felt this relaxed in years! Thank you Guy. I will be back. The facility was clean and the staff was friendly and efficient. I will definitely spread the word to my friends.

I cannot speak to their quality of care as the front staff office staff was so rude and…read moreunprofessional. When I called as a new patient, I told them my insurance was Medicare and Anthem. They told me it would take 24 to 48 hours to know if I was approved. After 3 days of not hearing back, I called them and they brushed me off saying they had not heard back. I tried again in five days with the same result. After more than a week there was no word, so I called them a third time. Their response, "Oh, you were not approved." So I asked why didn't you call me? "Oh, we just heard." What a bunch of BS. I told these people that I had recently moved to the area and they were recommended by someone. I also told them that I was in pain and needed to see someone. They did not care in the least! They never offered that I could pay cash for my first visit while they run my insurance. They just hung up. I have never been treated this way by a medical office. Luckily, I found another provider and my insurance was approved within the hour.

The staff is extremely compassionate and professional. My partner needed palliative care and it…read morewas done with the more caring i could have imagined for both of us. We were put in a large single room immediately so visitors could have privacy. Thank you.

This is a horrible place to work and leave loved ones. The residents are treated very unfairly…read more Patient abuse happens all the time! Do not trust this nursing facility with your loved ones! The nursing staff leaves residents in soiled briefs and bedding, and when it is brought up by Family, Cna's and nurses on the shift have a nasty attitude. Many Cna's and nurses working here still patient belongings and nothing is done about it. Do not trust this facility unless you are planning to see your loved one every single day one nurse was also caught sleeping on shift during the night rotation, I won't post that picture but trust and know that I do have it

I've sat in countless rooms. Faced hundreds of counselors. Heard every cliché, every textbook…read morephrase, every half-hearted attempt at "understanding." I got used to it -- the feeling that no one was really hearing me, not deeply. Not fully. Especially not the female counselors. One even tried to explain our addictions with something as bizarre as "shaken baby syndrome." I remember the silence in that group like it was yesterday -- blank stares, no connection, no healing. Just more distance. So when I was told my next session was with a woman named Erin, I rolled my eyes. I thought, Here we go again... another hour of pointless talk from someone who's never walked in my shoes. But what happened next felt like a miracle. No -- it was a miracle. From the moment Erin's face appeared on that Zoom screen, everything changed. It wasn't her voice. It wasn't her background. It was her presence -- the way she took control of the group like someone who wasn't just trained in recovery... but believed in it. Lived it. Fought for it. She didn't let the conversation drift into meaningless chatter. Every word she spoke had weight. Every question she asked cut through the fog. She didn't accept half-truths. She had what I can only describe as a transparency detector -- and if you weren't being honest, she knew. And she called it out. Not to shame you, but to wake you up. Erin didn't just lead the group. She led me -- out of the darkness I didn't even realize I was still sitting in. In one single hour, Erin did what years of therapy, institutions, meetings, and "treatment" couldn't do. She made me believe again -- not just in recovery, but in myself. She made me see that I wasn't broken beyond repair... I just hadn't found the right person to help me rebuild. And now that I've found her? I only get her once a week. Just Wednesdays. It breaks my heart, honestly. Because for the first time in my life, I've found someone who fits. Someone who gets it. Someone who makes me want to show up, open up, and grow. And all I can think is, Why can't every counselor be like Erin? Why can't this kind of hope be available every day? She doesn't know it yet, but Erin made me a believer again. Not with pills. Not with policies. But with truth. With presence. With soul. If you're reading this and you've given up on help -- I've been there. I gave up too. But don't stop searching. Because one day, you might log into a Zoom call and meet someone like Erin. And in one hour... everything could change. Just like it did for me.

Horrible my son was trying to go but Nikki keeps bs n him around about transportation poor…read morecommunication they keep hanging up on us. I'm pissed off behind this shit. Nikki is a real character come to my community and treat the clients horrible not consistent at all no taxi service they never arrange when he's suppose to get. Just taking the government money and not serve the community. I'm calling disability act & department of consumer affairs about this matter in the morning again!!!!

Dr. Tremal and his fellows are amazing actually want to try get better this is the place. long wait…read morefor appointments because so busy but worth it!

Dr. Aponte is unbelievably wonderful. Every time I move I try to find another Dr. But only to end…read moreup going back to Dr. Aponte how ever long it takes to get to his office. He's patient, kind, concerned, caring and a very good listener. Doesn't get better then that. Believe me.

I am so grateful that I found this place. I tore my ACL back in March and the whole ordeal was…read morehorrible. Once I began PT, I felt much better instantly. After many months of hard work with Max I am running again. Max is patient, knowledge, kind and very professional. He helped me through a very difficult and painful time and I am stronger because of it. I have learned so many new skills and techniques that I will use well into the future. I am so thankful for his help and training. The PT assistants and front desk staff are also lovely and kind. I highly recommend this place!

They were thorough in assessing me and the physical therapy was fine. the only thing i didn't like…read morewas that i was left a message with a new appointment time, which changed my appointment. so i wasn't asked, they just went ahead and changed my appointment without asking me.

We recently moved my father-in-law into the Villa. I can't say enough about the staff and how…read moreamazing they have been. The facility is beautiful and so clean. The food has been great and we have sat and watched the meals. From the admissions director Chelsea to all the staff, they have made this transition go so smoothly.

Since attempting to secure an apartment for a family member in December, I have encountered…read moresignificant issues with communication from the administrative staff at The Villas. I called multiple times to request the necessary paperwork to admit my family member, but I received no return phone calls or emails. How could they inform my family member that they would accept him without completing any paperwork? Initially, everything seemed fine, but then the situation quickly deteriorated. My family member was hospitalized with an infection and, after recovery, was sent to rehab. We repeatedly called The Villas to inquire about the possibility of my family member returning, but all our calls went unanswered. A staff member who no longer works there mentioned a decline in health and that the required level of care would not be available. Rather than speaking directly with me or my family member, The Villas chose to inform a visitor, through the receptionist, that my family member would not be allowed back. During the two months my family member spent in the hospital and rehab, I continued to pay rent without dispute. However, I questioned why I was being charged for an additional level of care when no care was being provided. When I spoke with the billing department, I was told there was "a lot of behind-the-scenes work" taking place. I found this questionable--what work could possibly be done on our behalf when we weren't there? I also informed the billing department that I didn't expect any further charges since The Villas had already communicated to someone (not to me or my family member) that we would not be allowed back. They then requested that I submit a letter of intent to vacate. Why should I have to do that if you aren't letting us return? To avoid incurring additional charges, since I had already found another facility for my family member, I submitted the letter and arranged for all our belongings to be moved out and for the discharge paperwork to be signed. I subsequently received a phone call from the Director, Ralph, who assured me that I would receive a refund for two months of level of care charges and that no further charges would be incurred. You can imagine my shock when I was billed for another month's rent, along with level of care charges. Despite my phone calls and emails, I received no response. Feeling frustrated, I visited The Villas to discuss the situation directly, as my previous attempts to communicate via phone and email had been fruitless. I spoke with Ralph again, and he reassured me that he was addressing the issue. However, three weeks is an unreasonably long time to wait for erroneous charges totaling almost $14,000.00 to be resolved. I eventually involved my lawyer and only received a response to my email after mentioning that I would file a complaint with the Department of Health. This situation is completely unacceptable. If it can happen to one person, it is likely occurring to others as well. It is disheartening to think about the implications for those who might not have someone advocating for them. I urge you not to enroll in ACH payments, as they may take your money without justification. Please be cautious before placing your loved ones in this facility.

East End Hospice has been nothing short of incredible in helping care for my dad during in-home…read morehospice. From the very beginning, Melonie made the intake process seamless and reassuring, and she has continued to stay in contact even after intake, which means so much to us. Nicole, who handles scheduling, is also so kind and responsive -- together, they both make everything feel effortless, even though I know how much work goes on behind the scenes. Our nurse, Erin, has been such a steady, compassionate presence. She explains everything clearly, is so patient with our questions, and makes us feel truly supported. And I have to give special mention to Tanessa, our aide. My dad has never been someone who is particularly comfortable with people helping him -- but he absolutely adores her. She's not only skilled and attentive, but she brings warmth and kindness that has made this experience so much easier for him and for all of us. It's rare to come across such a dedicated, thoughtful, and genuinely caring team. We are so grateful for everything East End Hospice has done for our family during such a difficult time.

At the end of my uncles life, these people weren't caring kind and went beyond what they needed to…read moredo to make our family comfortable and whole again thank you

Cindi Prentis, Physical Therapist & owner of 3 different PT locations ROCKS!! After suffering from…read moresevere back pain due to double scoliosis for years I can finally, TRULY SAY IM OUT OF PAIN!! Every day I am AMAZED with how Cindi has been able to relieve me from almost all of my back pain!! I would HIGHLY RECOMMEND CINDI FOR ANY TYPE OF PAIN YOU MAY BE EXPERIENCING!!! She will know what to do!! Plus one of Cindi's associates, Lindsay, is Top Notch along with her entire Staff. Everyone is engaging and kind. You definitely can't go wrong when booking an appointment at PHYSICAL THERAPY AND BEYOND

Be aware that this business will charge you for using a credit card. I paid my copay of $25 and…read morefound that I was charged $25.88 on my credit card. Now I don't care about 88c, but it's the principal. No doctor or medical facility in the world charges extra for payment by credit card, and I think it's a disgusting practice. When I called to question this, I was told that "there's a sign up by the front desk." Give me a break! I hope they enjoy the extra 88 cents they made because I've cancelled all future appointments and just imagine all the money they won't be making from a long term relationship. Shame on them!

This is one discovery I wish I hadn't made. Never, ever send your child here. I was here for a time…read moreand my family and I completely regretted it. The red flags were obvious upon arrival. The structured schedule you may have seen is not accurate. There was about one group a day where a staff member read off a piece of paper for about 10 minutes. Other than that the clients were left to sit on their phones in the milieu (common area). There was also a lack of emotional support. During meal times there was no attempt to help clients through the difficulty of eating. The staff also did not listen to my family and my own concerns. I was open and honest about the difficulties I was having however they offered no help. They also did not communicate with my family when they reached out to them to see how I was doing, they simply claimed everything was fine. The tutoring program they provide is not much of a teaching service at all. It is simply a man who sits on mute on zoom while clients may or may not be doing their schoolwork unaided. I sincerely wish Yelp would allow zero star reviews. I would definitely recommend looking into another problem because this a sad excuse for eating disorder treatment.