Helped my lovely cocker spaniel without holding me hostage for the money. He's got a very down to…read moreearth personality and cares. Hope he comes back to Berea Animal Hospital! I need him for my pets seriously and I don't care for others I've tried in Berea and Richmond-Dr. Bil Seanor is the BEST VET in Kentucky!!! Carol

I flea dipped my little girls cat. She started getting sick. My sister had taken her to get help…read more $56.00 for them to tell her the cat was mean. You would think when a cat is in pain and aggressive they would have something to protect themselves and try to help the cat. But nope she scatched the vet and nothing was done to help my little girls cat. I will never take any of my animals back to this vet.

They are in it for the money, tried to charge me $400 to clean and treat my dog's ears after having…read moreme wait 6 days. left empty handed. I don't want someone like this touching my dogs let alone treating them. No love for the animals just love for the money.

I highly recommend Dr.Long and his staff. They are passionate and patient. Dr. Long has always…read moretaken time to explain options and treatments in a way that is kind and logical. I have never left the office with any questions or not feeling confident in my dogs needs and treatment. He and his staff just love animals and they realize that they are family.

Have been going there with my dog for almost 2 years. Pay in full at every appointment. It has…read morebecome increasingly difficult to get an appt, even though I am an established client. Could not get Dibby in 2 weeks ago, for eye ulcer, even though eye issues should be taken care of immediately because it CAN become very serious very quickly. I was forced to go to another vet in nearby town. Dibs is not better, so did get in to Dr Long yesterday, (only because there was a cancellation). I told office when I made appt that I also needed Dr to also 1. listen to his heart, as it seems to be beating harder all the time and Dibs has a Murmur and is old. VERY IMPORTANT! and 2. just check a tiny cyst that doc had seen before...He did one eye procedure, and told me Dibs needed another procedure on Tues. Did NOT listen to Dibs's heart, said he would come back into exam room, if I was willing to wait. I said ok. Did not check his tiny cyst. 10 minutes later, staff tells me to leave, that Dr is already behind on appts. I said that's not my problem. They said heart could be listened to on Tuesday (!), and still charged me for full exam even though exam was not completed. Also did not fill his eye pain meds. I came back today to pick up meds, and they would not give to me, because I wanted to put its' fee on the Tuesday charge. I waited over 10 minutes and the office mgr said she "could not let me out the door with meds without Dr's approval", even though they never finished yesterday's exam but were happy to charge me full exam fees. I finally walked out and will find another Vet. Disrespectful and rude. Office needs to stop accepting new clients when they can't or won't take care of their old clients. Dr needs an associate vet, and better organized office. Office Mgr needs to realize she has a job because of the clients.

Dr. Taylor is Amazing. Always goes the extra mile and loves our babies. I have been using his…read morebusiness for over 8 yrs and two dogs . Would not go to any one else.

Kind hearted physician, staff and environment. 14 years ago, we lost our Pomeranian (17 years old -…read more2 vials of insulin per day.) Jack and his people kept our puppy going and now, 14 years later, we're back with our newest addition. Superlatives cannot define this group and Dr. Taylor.. he's our veterinary angel, barb and charley thompson

Please do not use Advanced Animal Care Vet in Richmond. They refused to refill Heartgard, even…read morethough my dog is not due for a check for 2 2/2 months. They are scamming people for more money because single doses cost more than a pack. I am so tired of the constant money grab. Advanced animal care is unprofessional, and really have no concern for the welfare of your pets! Yes there policy is designed to get more money from you. In all the years I have had pets this has not ever happened.

Rude vet, overpriced (over double what I pay for care at Silver Creek) and misdiagnosed.read more

Great veterinarian,knowledgeable and skilled.Dr.Beckley is very personable .You rest assured your…read morepet is in good hands.

Great staff. Doc is very personable and knows his stuff. Always willing to go the extra mile Prices…read moreare reasonable.

For the moment Elizabeth answered the phone to Amanda taking Laney back to Dr. Ortiz. We have had…read morea very good experience. The office is clean the staff is kind and Dr did exactly what Laney needed. They are honest and affordable. Highly recommended glad I found them just moved here from California!

This vet office is way above average on several categories. The healthcare seems great and the…read morecleanliness of the facility is better than most. The front desk is welcoming and they seem to genuinely care about the patients. I'm a fan.

We've been going to Waco Animal Hospital nearly twenty years, I'd say. Dr. Martin was wonderful and…read moreDr. Crank is just as much so. They truly care about the animals in their care. I'll never forget the kind card with all the sweet notes from staff that they sent us after having to put my first dachshund to sleep. The care and compassion during that procedure was equally as kind (it actually took place at Advanced Animal but the Waco team was connected the entire time she underwent surgery and then again when the cancer came back and again when we said goodbye to her). The support staff are knowledgeable, kind, helpful, and understanding. I cannot recommend Waco enough. We have another veterinarians office within walking distance of our house, but we insist on staying with Waco because of all the reasons above.

I wish all animal clinics were this invested with their patients/animals. I drive from Lexington to…read morenow have my pets treated. The staff & Dr. Crank are so welcoming & informative. Dr. Crank will take as much time as needed to make sure you are confident in the health of your pet. Thank you so much for being top notch! #fivestar :)

We've been clients of this clinic for about three years and, until recently, had trusted them with…read morethe care of our pets through some very difficult moments--including saying goodbye to two of our senior dogs. Over that time, we worked with multiple veterinarians here and spent thousands of dollars, so we genuinely believed there was a level of mutual trust and respect. In the past, the clinic had shown some flexibility when large bills came up, which we appreciated as loyal, long-term customers. However, our most recent visit completely changed our perception. We were quoted $254 for routine blood and urine testing, which is already on the higher side. When we asked for just a couple of days to settle the payment--something that had been accommodated before--we were unexpectedly refused. Instead, we were pressured at the front desk to apply for a credit line on the spot, and we were not allowed to leave until we addressed the payment situation. The experience felt incredibly uncomfortable, forced, and frankly disrespectful. After years of loyalty and significant financial commitment, being treated this way was shocking. It felt like the clinic no longer values its long-term clients and has shifted toward a rigid, impersonal, and customer-unfriendly approach. Between the high pricing and the way this situation was handled, we've decided to take our business elsewhere. This was, without question, one of the worst experiences we've had at any veterinary clinic. We will not be returning.

Used to be the best now the worst. Since new ownership, you can never get through on the phone,…read morethey up charge for everything and are inflexible with treatment. I have had several animals vetted there prior to change in ownership and they were wonderful. Even helped me with my semi feral cat who gets bad allergy breakouts. They vetted him by picture and it worked. Otherwise, I have to trap the poor kitty with a coon trap. New vet won't prescribe the medication (saying it's illegal / a steroid) unless he is seen. Won't to do it with pictures even though we've been treating him for years this way (he's indoor for 9 years but still won't be picked up). So the cat gets to suffer OR be mentally anguished by being trapped. I guess the original vet wasn't worried about jail time. He was worried for the animal. Will be taking ALL my animals elsewhere going forward.