I have used Long Branch Dry Cleaning for my personal items in the past without issue. However, my recent experience regarding a vintage leather fringe coat I intended to sell for my business was extremely disappointing. Given my experience over the past few years including significant delays in the return of my daughter's wedding dress after preservation, as well as the damage to this vintage coat I would advise others to use extreme caution when considering this company. When I brought in the coat, I clearly informed the attendant that it was vintage leather. I was confident in this, but the attendant argued that it was faux leather after briefly inspecting it. I explained that, given the age of the coat, I did not believe faux leather would have been used at that time. Despite this, she insisted it was not leather and assured me it could be processed through standard dry cleaning. Based on her confidence, I trusted her judgment, although I was asked to sign a waiver prior to service. A week later, I was contacted and informed that the coat had been damaged during the dry cleaning process. When I returned to discuss the situation, the attendant acknowledged that the coat was, in fact, leather and admitted that sending it to a leather specialist would have prevented the damage. Despite this, I was told they had attempted repairs through their seamstress and that I would be responsible for the cost. I requested to speak with the owner, Forrest Ward, and was told he would contact me. After waiting over a week and leaving follow-up messages, I did not receive a response. Instead, I was later contacted by a manager who informed me the coat could not be repaired. During that conversation, responsibility was shifted onto me, citing the condition of the coat rather than acknowledging the improper cleaning method. Overall, I found the handling of this situation to be unprofessional and lacking accountability. As a long-term customer, I expected better communication, ownership of the mistake, and a reasonable resolution. As of 03/07/26 I still have not had my coat returned to me. Based on this experience, I cannot recommend this dry cleaning company. read more

The customer service here is unmatched! My mom had dropped off my comforter to be cleaned and they called me within 48 hours to let me know it was ready for pick up! It smelt great and was so clean. It made me so so happy! It was also reasonably priced which seems to be rareity these days. The worker was so kind and even offered some loillpops to my girls. It was great! read more

Excellent dry cleaning on white tops, sweater s and coats. I am glad to have found it after a long search. read more

Great service! LOVE the drive-thru and the staff is always super friendly, quick & efficient

We've been loyal customers of Long Branch for 12 years, but recently they've had some major quality control issues. They lost clothing items for us and claim that they have no record of it. We've called multiple times, were promised multiple calls from the owner that never materialized, and they said nothing could be done since there's no record of these items being turned in (even though we have Ring footage of them picking up the bag that day). They also lost clothing items a few months back that we had to be extremely vigilant in following up on and tracking down. Needless to say, we are looking for a new dry cleaner. I would beware of turning in any expensive items or anything you can't replace with Long Branch. read more

Very fast turn around. Very high quality work on the service requested! The high value of work compared to the low cost is second to none! And they are very courteous when you go into the establishment. If you go elsewhere you are making a mistake read more

Whenever I went to pick up my dry cleaning they told me to "come back later" cause the delivery wasn't there yet. I went back an hour later and still wasn't ready till half hour after that. I don't have the time to keep coming back. So other than that the dry cleaning was good and personnel were nice since it wasn't their fault the dry cleaned clothes hadn't arrived. I will try them again and hopefully it would be fine. read more

If you're searching for dry cleaners, stop searching and go here. My comforter needed to be dry cleaned badly like it was pretty much ready to go in the trash and I decided to go get it dry cleaned when I got it back. It looked brand new and my husband even thought I had bought a new one. I didn't take the pillowcases and they are way darker than the comforter, even though I throw those in the washer. Im very very pleased! I have a new baby btw thats why my comforter looked so bad... read more

I used this dry cleaners for the first time and was very confused because they do not give you any proof of what or how many items you dropped off. It was so weird. I walked out empty handed. I had no record of what I dropped off or how items or much it would cost. What an odd transaction! I was told that they evaluate your items and then determine the price and tag them after you leave. Odd. Either way I came back 2 days later and my items were dry cleaned and looked great! Very high quality service. I don't dry clean that often, and when I do, I rarely remember what I dropped off. It would be so very helpful if they just offered a print out of how many items you dropped off for proof or reminder. read more

Quality work, convenience and a reasonable price. What's not to love about Benchmark? My wife is always pleased with the service we're getting here, whether it's having the drop-off bag or being able to drive-through and pick up without needing to leave the car. It's especially useful on a rainy day. Also, being right next to the highway makes it easy to drop off on the way to work and pick up on the way home. Pricing is decent, competitive with other cleaners in Benton County. read more

Convenience at it's best. Home delivery or drive through pickup. The service is personal and always attentive. Special requests are expected and handled very well. Issues are always corrected with exceptional care. This is the place to take all of your finer things. If you value your wardrobe, take the time to find a cleaner who will take the necessary care to preserve your investment. read more

LongBranch Dry Cleaners - Dry cleaners with style - Dry Cleaning Near Me - Rogers, Arkansas

Almost 3 years ago, I moved from Chicago to NWA and was on the hunt for a great dry cleaners. I struck gold stopping into Benchmark and will continue doing business with them because of their first-class customer service. This is a wonderful example -- This evening (Monday), I made it 5 minutes before the store closed. My fiancé needed 2 of his suits cleaned by tomorrow. Long and short, they had already picked up the garments for the day and it would be Wednesday before they'd be ready. However, Olivia went above and beyond and said she would personally drive them over to their plant and make sure the suits were cleaned and ready by tomorrow. Thank you Olivia for being a solution provider!! I can't express how appreciative I am for Kristi and her staff. Thank you ladies for all you do! Your hard work and amazing service doesn't go unnoticed! read more

Nobody touches these guys. They excel, to the highest degree, in customer service. Whatever issue, big or small, they immediately correct it to the best of their ability. They're always attentive, respectful, professional, kind, patient, gracious and friendly. The owner has done an incredible job in giving his employees the right training and, regardless of hierarchy, the autonomy to look after the customer's best interest. As for the cleaning of garments, they're fantastic. Clothes are well taken care of; as if they were their own. Huge shout out to Kristie and Chase! We've been using them since moving here over two years ago and we'll never go anywhere else. read more

While other places can get my shirts cleaned, no one else provides the additional customer service and personal care that Christy and Stephanie do each time I walk into the door or pull up in the drive thru. For me, a hometown boy, that goes a long way. Excellent service by friends who care. There is no other dry cleaner that you need to frequent, because they will care for you and your clothes as much as me and mine. read more

I have always been extremely pleased with the quality of work and level of service provided at Benchmark but was absolutely blown away recently thanks to Christy. I was a bridesmaid and was playing with fire by waiting until 1 week before the wedding to get my dress hemmed. The wedding was on a Sunday and I was told my dress would be available Saturday. However, I didn't realize that Benchmark closes at 12 on Saturdays. I was in Fayetteville and got a call from Christy at Benchmark at 12:30 double checking if I needed the dress for Sunday since the store was now closed. She then went out of her way (after hours I might add!) to meet me in Springdale and bring me the dress herself! Truly a life saver! read more

Love these folks ! Great location, competitive pricing, but THE most important thing is their customer service. Amazing ! I called right at noon on a Saturday (their closing time ) and Christy insisted I come on over and they would wait for me! How many places would do this for you? Please give them a try. read more

I'm writing this and don't know if I'm more upset at myself or frustrated at the situation. I will update this once it's all over. I dropped off a suit and shirt to dry clean on Thursday. They mentioned it would be done on Saturday morning and I completely forgot. I swung by to see if I could be lucky enough to catch someone by 12:11pm and no one was there (saturday hours close at 12:00 understandable, I was hopeful.) but where my frustration lies is I feel like I should have gotten a call saying the dry cleaning was done or a reminder to pickup before they closed. I guess this is more of a suggestion to the business. The clothes were for an important event on Sunday so now I'll be looking for a plan b. read more

They are super quick. Usually next day clothes are ready. Always very great service with every person working. They are positive and very good at what they do, especially the drive through pick up and drop off. read more

I have never used a dry cleaner before but needed my comforter cleaned and they were super helpful and close and the cost was very affordable. The only reason it is not 5 stars is because we were told we would get a call when it was done and after a week we had to call to see if it was done. It wasn't an urgent need so it wasn't a huge deal but mildly inconvenient read more

Love this dry cleaners. We have been using their services since we move here almost 3 years ago and they are great. Excellent customer service! read more

I don't often dry clean my wardrobe but I went and had my king size comforter and duvet laundered. I was impressed at the turn around time. I was quoted a week for my items but was called in 2 days when they were ready. She remembered me when I pulled up and immediately pulled my items for me. Convenience is great with the drive thru and service impeccable. I will be back. read more

Don't use them sorry service.for the price that they charge .i took two shirt's in asked for heavy starch they came back as limp as could be.their addatude was o'well they could send them back to see if they could add more starch.the shirts look bad, my 9 year old could do a better job. read more

Benchmark is consistently excellent. I love the convenience of their drive up service, and they always do a quality quick job. Thanks folks!!! read more

Christy was great, very helpful. This is the only drycleaners who can get you next day service early in the morning. Christy is very sincere in taking care of every customer. I just moved here from Chicago and this place is top notch... read more

Fast and friendly service! Great hours for early drop off. The lobby entrance doesn't feel cluttered and is decorated nicely. Convenient drive thru available and prices are reasonable especially for the turn around time! read more

Terrible service and immature owners, do not recommend I got a dress dry cleaned and noticed that the leather lining had been damaged. I went back to the dry cleaners to see if I could get compensation for this damage, but the owner wasn't there. I left my number so that they could contact me, and we could resolve the issue. I never received a call back which resulted in me going back to the dry cleaners at least 4 or 5 times. I left about 3 different numbers and even tried calling them, but they did not bother to try and resolve the issue. The only time I was able to communicate with the owner was when the employee working at the dry cleaners called her and passed the phone to me. Even then, she insisted that it wasn't their fault and that the care label had the wrong instructions. The only thing listed on the care label was to have it dry cleaned which leaves the type of treatment completely up to the dry cleaner's discretion. Overall, this was a tedious and frustrating experience. While the employees there were very apologetic and courteous, the owners seem to have a knack for unresolved complaints. read more

Benchmark Cleaners has excellent customer service. I love their drive up service. One day I was going to purchase a dress shirt for my grandson but couldn't remember the size for sure. I wanted to get it right then so I could drop it off at Benchmark when I picked up the one they had ready. I called them and asked if they would mind checking the size on the shirt they had there. They were so nice and quickly checked. It saved me an extra trip back to the store. I really appreciated it. read more

They lost our clothes. They didn't put our name with the clothes when dropped off and didn't give a us a ticket or anything, then couldn't find them. Not going back. read more

So my sister needed me to drop off her comforter at the dry cleaning to get it wash and clean. I'm from California not knowing where to go, that calls for yelp. I'm a big on yelp and in Cali it's all about yelp, lol! Anyways so I found this dry cleaning service on yelp that says they were 5.5 miles away and also only the closest one to my sister house, drove there and definitely was not expecting a drive through dry cleaning service, which I love so much!As soon as I drove up to the drive through drive way, this very nice lady named Kristy came out to help me. There was like no wait at all, which was very nice. I mention to her that I was from CA and we definitely do not have drive through service like this at all (unless you're going to out to eat at a fast food joint) lol! Arkansas people is definitely spoiled! Anyways I love love love the drive through services that they offer (wish CA offer that) and the customer service was on point! Told my sister who lives here about my wonderful experience with Kristy and she will be a returning customer for me. Oh yeah I forgot to mention that I did asked for a rush on the comforter, drop it off on Monday, Kristy said she'll put a rush on it but to make it for Wednesday just to make sure that it dose get done but it could be Tuesday if all goes well with this yelp review. So today is Tuesday and I'm hoping to get a call today. read more

Well, we used Benchmark for a while, I suspected some of our garments were being shrunk. I had my husband try his pants on before we sent them- and when they came back they were WAY too short and WAY too tight. They have been awful with resolving the issue and we will never use them again! If you value your clothing and don't want things ruined, find another dry cleaner! read more