This is a very interesting hotel as it once was the printing house in portland maine. It housed…read moreradio shows and newspapers printing companies. It is located near many cute stores, coffee shops and restaurants. My room was fine nothing special about it though it did have a Nespresso machine. The bathroom was very large and the shower head is an over head one. Which is also great. I was only here for a short time but I walked around and saw they have a very nice and good size gym and meeting rooms. The people I interacted with here were for the most part nice. I would stay here again.

I've stayed here a handful of times now. The rooms are small for the price but I'll never stray…read morefrom staying here when in Portland. They also used to provide shuttle service to/from the airport but that's not available anymore. The Union restaurant being part of the hotel is a huge plus- absolutely amazing restaurant that deserves a high praise review of its own. Morning coffee is free but you can also buy iced coffee and little breakfast items, like scones, from the lobby bar. The rooms are clean and there wasn't any disturbing sounds from neighbors. The only complaint would be that it's a challenge to get the temperature right - both on the faucet and shower. First world problems but cmon- this isn't what I'd expect from a highly rated hotel. Water is $6 per bottle if you get it in the room. So if you want to save there, go downstairs for free bottles and you can refill them near the lobby bathroom. Dogs are welcome! Nothing else to complain of- which is unusual for me, given how often I'm in a hotel (work trip on a monthly basis). That says a lot!

The entire team was so helpful, as I had to travel in a wheelchair. They made several…read moreaccommodations for me to make my stay more enjoyable. We visited Kelly every night at the bar and she was amazing. She was personable, made great drinks, and by the end of the week she was like an old friend! Thanks to the entire team for their hospitality.

Amazing location and great hotel. The rooms were super clean and the beds were comfy. Everything…read moreyou need in a hotel with a restaurant/ bar. You do have to pay for valet parking which is pricey but worth it. The location is the best part about this hotel cause you can walk to everything. I'll stay here again!

I loved everything about our experience here. The rooms were great, the entire hotel was very clean…read morebut the staff made our stay fabulous!!! Ellis was PHENOMENAL! So kind and caring and truly passionate about ensuring we had a great time as Portland guests. Love it! and WE LOVE ELLIS!!!!

We recently stayed at the Canopy by Hilton Portland Waterfront and came away with a solid overall…read moreexperience, though it wasn't quite perfect. The clear standout was the bed -- easily one of the most comfortable hotel beds we've slept in recently. Great mattress, supportive yet plush, with high-quality linens that made for genuinely restful nights. That alone earns the hotel strong marks. The room itself was clean and functional, but the finishes felt more mid-tier than upscale. Even as a Hilton Diamond member who received a room upgrade, the views were still pretty ordinary and not particularly scenic. The hotel just doesn't seem to deliver strong views from the guest rooms. The main area where it fell short was value. The base rate already felt on the higher side, and then parking and breakfast were both extra charges that added up quickly. Those additional costs made the total feel a bit steep for what the room delivered. That said, the location is convenient for exploring Portland's waterfront and Old Port area, and the comfortable bed went a long way toward making the stay enjoyable. If you're someone who prioritizes sleep and can find a good rate (or don't mind paying for parking and breakfast separately), this is a perfectly good option. We'd consider staying here again, especially if the rate was a bit more competitive. 4 stars -- great bed and convenient location, with some value and finish caveats.

We were greeted by Grant when we arrived. He was very…read morehelpful and polite. What a great asset to the hotel

So, I love the actual hotel, stay here a lot for work, also stay at their sister property the aloft…read moreas well. The rooms here are nicer, clean, desk staff is great, parking is convenient and the restaurants in the area are on point. My one negative is the bar here. The bartender literally disappears on the regular, (he's not running food, today was 15 min of no one here with guests waiting) and when he's here he is too busy on his phone to notice people sitting at bar. I stayed 7 times before posting this. So it's a norm.. But stay here for the room and go to a different bar

Honestly we had such a wonderful experience here. The rooms had comfy beds and plush bedding. There…read morewas a beautiful sea view out a huge window. Large television and a spacious bathroom. When we arrived the roiled wouldn't stop running after the first use but we called the front desk and they sent someone up within 5 minutes and it got fixed. Very happy with our stay! The staff was also very friendly.

It's a Great location in Portland, Maine, and a very pleasant hotel right on the main waterfront…read morearea. To us, this is a huge plus being walking distance to everything. Last time we had to walk more uphill ( away from the main area and waterfront/ shops/ restaurants) We had stayed at the nicer Marriott location last visit and it was a good 10-15 minutes away from the main section. ( while we love to all walk it wasn't super close and annoying) The parking staff was sooooo helpful and had Valet parking available and a HUGE SHOUT OUT TO KYLE who was so friendly& accommodating!!!! Thank you so much, Kyle. The Rooms are spacious- we had a few different kinds of rooms - to note: Suites -I do not know why they are situated by the elevator -Nice breakfast but be there before 9:30 am as it closes -Nice area downstairs / lobby for dining and working ( I think I saw a bar there for the evening) -Great lobby space downstairs with tables, couches, and a big open area for eating, working, relaxing, meeting up, big booths, and large tables -It was a Great location Also available: fitness center- and a guest laundry room ( however, we didn't use either ) We would come by again next trip.

After looking at a few options in and around the Portland Area, I decided to splurge a bit a get…read moreone of the better-rated hotels close to the waterfront. We have always had great experiences staying at Hampton Inn hotels. I was able to check in via the Hilton App and select a room. This location was great...on Fore street only about one block from the waterfront and surrounded by lots of shops and restaurants. The rooms were on the smaller side...but that is generally expected in larger/touristy cities. The rooms had comfortable beds, good water pressure, a microwave, a refrigerator and a desk/chair. There was also a large TV in the room with lots of channels. We did have an iron...but was missing an ironing board. Also, our bathroom door did NOT lock...the handle hardware seemed to be broken. They do offer free breakfast with a few hot options (such as eggs and sausages) as well as the typical continental items...breads, fruit, cereal and their signature waffle iron/maker. There is a pool and fitness center, but we did not visit either during our stay. Parking is valet-only and is $40 per night. You are given a ticket with your vehicle number and can text them when you want your car to be available. Your vehicle will be ready in a few minutes after sending the text. All the staff, including valet, we encountered were friendly, respectful and efficient.

Our stay here was three nights from Sunday June 21 to Wednesday June 24 for three people. Despite…read moreit being weekdays and early in the tourist season, the bill ended up being $1,237.99 with parking, over $400 a night. We choose Hamptons because of the Hilton ownership oversight, although individually they are privately managed so quality will vary. Also this property did offer a genuine view of the ocean in the ocean facing rooms, which apparently is obscured by buildings in other nearby properties like Residence Inn. Our top floor corner room did offer great views, was clean and quiet, and reflected the relative newness of the property built in 2011. We appreciated being able to check in and choose the room ourselves with the Hilton app, one of the reasons we keep with the Hilton chain. They did give us the token Silver status benefit of bottled water when I requested it. Blocks wide construction was going on, including the large block this property is on and along the ocean front. This necessitated walking several blocks northeast to gain access to the lakefront path near the Narrow Gauge Railroad building. It also affected the room view. Once oceanside park construction is finally over it should be great for the various local hotels. For overnight parking you are essentially forced to use the $40 a day valet. The city owned Ocean Gateway Lot which we planned on using was closed due to construction of a new park, and apparently has been for some time. The privately owned $25 a day plus processing fee Ocean Gateway Garage is very sketchy according to Google reviews (2.6 stars) and will charge you an extra $25 if you leave after 800AM. The valeted cars are stored in small open lots either onsite or a couple blocks away from what we observed. Our experience with valet was not good. The second and third mornings we had to valet ourselves to get completely out, maneuvering around other cars and a parking lot hosing machine. The large self serve water container for ice water next to the front desk and the hot water container at the coffee bar were both empty on arrival, however they offered to get me some water when I pointed this out. We had requested an eventually received a rollaway bed. My girlfriend's daughter insists on separate beds for all of us. One great thing about Hamptons is that a rollaway bed added to a double queen room is not an issue, although the quality of the bed itself varies greatly. This one was terrible, with the center of it literally dropping to meet the floor. We also didn't get a top sheet or pillows. It took a couple requests but we did eventually get a sheet (still no pillow), and on the third night a new bed. The second bed was even worse than the first, with the bottom broken with a hole, see included image. When I mentioned it to the front desk our last night I didn't get a response, I think they were tired of dealing with it. Breakfast options were even sparser than the typical no frills Hampton breakfast. It was supposed to start at 600AM, but all three mornings the doors didn't open till between 610AM and 615AM. There is often a promo image of premium bakery bagels and cut fresh fruit for the free Hilton breakfast on the in-room TV at Hamptons, which in reality you rarely see. There was a couple bottles of Smucker's syrup for the waffles instead of something house made with actual fruit. The hard boiled eggs were unpeeled together in a container instead of pealed and in individual egg trey slots. The yogurt packs (one flavor) were not in a small fridge like they should be, but stacked in a box on an open air table and not cold. Are these yogurts thrown away after sitting out for hours or put back out each morning? We didn't see bagels, even the typical cheap grocery store ones. There was a box for actual fresh fruit, but it was empty the first two mornings. This property has great potential, particularly when the new park is in. Unfortunately it currently suffers dearly from lax management in all areas including front of house, valet, room support (rollaway bed), and breakfast

Location location location! I am so happy we chose this hotel for our intro to Portland. We…read morereceived excellent hospitality from hotel staff. We were staying for my birthday and they provided multiple treats to help me celebrate. This hotel has a nice coastal vibe and the guests enjoy the bar using the daily credits. Our room had windows that overlooked the courtyard, to the water, and other Portland landmarks. We loved that each floor had water and treats for guests. We took advantage of everything the hotel had to offer with the exception of the bikes. We hope to return in the spring to use those.

Should be literally renamed to the " fee inn". Upon checking in you are kindly informed by the…read morestaff you will also be paying a non optional $35 dollar amenity fee like you're in Las Vegas for god sakes. But don't worry, they have coffee sometimes on every floor with chewy granola bars from Costco, which is how they justify this price. I stayed at a motel 8 once back in the day and they also had 24 hour coffee. They also send you a nice menu when you check in. For example if you want to rent used slippers you can for 60 dollars. Hotel is nice otherwise but you may just have to pick up overtime to justify your stay

This place was very nice and conveniently located in old port! We could walk to tons of restaurants…read moreand breweries. I will say there were quite a few added fees that made this room pretty pricey. They have a $25 amenity fee they add on at check in - this money can be used at the bar, breakfast, snack cart, etc but is still a required spend. It was also $40 per night to valet our car. Overall the room was very nice and spacious. It was also nice and quiet. They allowed a complimentary late check out and generally all staff were very friendly.

Came to Portland, Maine for a girls' trip and booked this hotel through Booking. I wish I took more…read morephotos because the stay was amazing! Check-in was quick and easy, and the customer service was top-notch. The lady at the front desk was so kind and gave us great food recommendations since we told her we came for the eats. Would definitely stay here again

This was without a doubt one of the best hotel stays I've ever had. The service here is unmatched…read more From the moment I arrived everything felt calm, welcoming and thoughtfully done. The staff was incredibly kind and attentive in a way that felt warm and personal, not overbearing. True hospitality at its best. The room was comfortable and beautifully maintained and the overall atmosphere made it so easy to relax and feel taken care of. And the breakfast? So good. Fresh, delicious and way above your average hotel breakfast. I actually looked forward to it. Thanks Joe for the delicious Denver omelette!! I was never an Embassy girly before but this stay completely changed that for me. I won't be booking anywhere else. Truly a place that feels both elevated and comforting. If you're on the fence about booking here just do it. This is the kind of place that has hospitality that makes you feel taken care of instead of just "checked in".

I've stayed at Hilton properties MANY times in the past and have NEVER been charged to park…read more As an Honors member, I questioned the charge and was told "The new management put that in place." I'll NEVER stay here again. Total nonsense and just another way to milk the customer.

We stayed at Inn at St. John. It was very clean and comfortable. The staff was so very friendly and…read morecourteous, the breakfast was convenient and good. The location makes it easy to quickly get around. We walked to the Old Port area, the Western Promenade historic area and to downtown Portland from the Inn. The Inn is dog friendly, and the staff enjoyed out pup. The Inn is close to Maine Medical Center if you have someone there in the hospital. I recommend the Inn for your stay in Portland.

My friend and I stayed here for a weekend. I had some doubts based on how old it was and the shared…read morebathroom but honestly it was fine. The bathroom is super small (shower head is really low lol) but it was really normal. The room was smaller but enough space and had a sink in it. They gave us new towels, but didn't make the bed, which was fine with us. The bathroom didn't have any AC which was unfortunate bc we were here in a heat wave. Really just normal and mediocre all around but not bad!