Our visit was impressive. Sally met us at the front desk and was very warm and professional…read more The room was unbelievably clean. The last housekeeper did a great job. In fact, there was no dust on any horizontal surface! The pool, hot tub, the hallways, the front desk, the bed, the couch, everything looked well kept and almost new. In order to leave a fair review, the only critique I have is that their bathroom door hinges are rusting out. Whenever in Portland, THIS is the hotel to book.

The worst "free" breakfast I ever had at a hotel. Meat options were sausage that looked like a beef…read morejerky stick & some dried out shredded pork on a plate. Oatmeal was lumpy & almost cold as were the scrambled eggs. There were no options for waffles or pancakes. Worst of all the coffee was so tasteless & watery we had to go to McDonalds to fet a cup. I would not feed this breakfast to my dog. Our previous hotel, Holiday Inn Express in White River Junction VT offered fabulous fresh coffee and a delicious hot breakfast. HILTON HOTELS GET A GRIP!!! I worked in the travel industry for over 35 years. Hilton used to be a great hotel but it has really gone downhill. I challenge Hilton management to try the breakfast at this location- you will NOT be impressed, and possibly embarrassed.

I was planning a trip with a friend for my birthday in January, and then I decided why not just…read moretake advantage of our own gorgeous winter beachscapes right here in Maine? I'd been to the Inn before for happy hour and brunch so I was familiar with the main building and the fabulous view--so for this weekend I booked a Coveside Suite, which is a *huge* 2-bedroom setup with a living room and kitchen, balcony overlooking the snowy lawn and oceanfront, and a gigantic bathroom with both a shower and soaking tub. One bedroom has a king bed and the other two queens, which is perfect for a group of friends (it's not easy to find an arrangement like this). It's all very nicely designed (upscale beachy without being pretentious), and with freezing temperatures and a snowstorm on the way, the fireplace in the living room was the best. Pure hygge! I also recommend taking advantage of the spa, which we did on Saturday, both enjoying wonderful massages (hot rocks nearly had me drooling I was so relaxed). And even if it's cold, you can still tromp around the snow-covered lawn and down to the beach, or bundle up and have a cocktail outside on the deck by a fire pit, which a friend and I braved for awhile because we're weirdos. Large resorts like this can sometimes have food that feels institutional, but that's not the case here at the Sea Glass restaurant, which reliably turns out a nice range of tasty dishes inspired by Maine seafood and produce. I appreciate that there's some overlap between the breakfast/brunch and all-day menus; you can reserve in the restaurant (as we did for Saturday night), eat at the bar (it was hopping on Friday evening, since it's also a destination for locals), or order room service (bless the staff who came out in the cold for us for breakfast!). Everything I had was delicious, with the highlights being a roasted sunchoke appetizer and a hangar steak special with melty Parmesan fries. And I so appreciate the staff, all of whom were friendly and helpful! Service and communication were really top-notch overall, while also being super low-key and relaxed--you never feel the effort behind everything they do to keep things running seamlessly, which is clearly a lot, and that's an art. Pro tip: take advantage of winter rates (and there's an extra little discount for Maine residents, which is nice). Oh, and bring your pooch! The Inn is dog-friendly and there were many happy pups in their winter gear frolicking in the snow. While this was certainly a splurge for me it was one well worth it, and as a local, I'll definitely be back to do so again.

I inquired to both host my wedding and a room block (separate inquiries, I never heard back on the…read moreevent side) at Inn by the Sea, a hotel I have attended many events at in the past and a place I grew up admiring. While I understand booking dates and availability, Laurie in the sales office was dismissive and unhelpful. As a catering sales manager in luxury hotels myself, I would never speak to a client in this manner bluntly saying "we are not booking in 2027" after I requested clarification "Thank you for your email. Do (yes, spelled incorrectly) to the size of our property we do not offer courtesy room blocks for events not at the Inn." "If we were to host an event such as a rehearsal dinner or welcome party, what would be the minimum required to host a courtesy block of that size?" "You could potentially book a rehearsal dinner or welcome party if the wedding for that weekend is not having a Friday event and does not have a block of rooms. Currently we are not booking into 2027 so I would not know if that would be available until closer to the date. Rooms are contracted, not courtesy blocks; therefore, there would be a 2-night minimum and a 90% attrition for unused rooms." "I'm a catering sales manager myself in hotels and not understanding what you're saying here. Can you please clarify what you mean by that first paragraph? I understand on the rooms side but if this date is too far out, I'm happy to go elsewhere as other hotels are booking these dates." "We are not booking into 2027 yet." That is the entire conversation. Very disappointing service for a place that wouldn't even offer the opportunity to book with when other similar hotels in the area have opened their books.

Thank you staff member "Nick" who works at the front desk for your helpfulness…read more We booked this hotel because we wanted to ride our motorcycles around the Maine and New Hampshire area. The hotel sits near US 1 and I-95 so conveniently located to nearby highways. We're glad to have stayed here because the staff member (Nick) helpfulness, hotel was clean and our room was very nice. Plenty of parking spaces even with an attached trailer. Room smelled fresh and clean, bed/pillows were super comfy and bathroom was in excellent shape. Room came equipped with microwave, and refrigerator. There are a washer and dryer are on the first floor premises. Room was spacious and the breakfast included was great. They have a small gym and pool conveniently located on the first floor. We definitely recommend and we wouldn't hesitate to stay again.

It's a comfort. Inn, no frills free breakfast. Grounds are well maintained and rooms are in decent…read moreshape. Friendly staff and good check in and check out process Other than multiple spiders in our bathroom, room was clean. Pool needs an upgrade

Amazing staff!! They couldn't have been more gracious to our group of ebikers and the food was…read moredelicious! My guests couldn't get over the view!

Great views and service but food was disappointing. Lobster roll had maybe 1 1/2 tablespoons of…read moregrilled lobster in it for 42$. Robbery. This is Maine, people.

We stopped our third night at the Doubletree by Hilton in South Portland Maine. The hotel is…read morelocated near the mall and very convenient to I95 & 1295 plus mall & airport. We were in the West Tower. Our hotel is round, so very unique! Our room was very clean. Staff was friendly & so nice & helpful. I purchased Calliope some French fries out of restaurant! Walked next door to Chipolte for everyone else. I highly recommend this very nice & clean hotel! #newengland25trip Noël Teel

Completely disgusted by the shower tub in my room and the fact that the first time I had to use the…read moretoilet it absolutely backlash an overflow everywhere I had to use every towel which meant to bath towels and hand towel and one washcloth to dry out all the things to keep the water from overflowing into the room. I went to the front desk explain the situation told them that I have clothes and if they could give me a bag to put the nasty towels into and if they could actually give me two bath towels or wash cloth and hand towel to be able to shower in the morning. If it wasn't for the fact that I actually have to shower in the morning before work, I would be absolutely disgusted to step into this tub. I have Lysol wipes so I will clean the sink toilet and tub before I use them. I mean post the first time I peed in the toilet and it immediately overflowed everywhere. There's no Kleenex in her room. I have a half a roll of toilet paper there's not a second role in the event that I actually need it. But also when I came into the room that Air air-conditioning was off and it was 88° in the room. The door to the refrigerator was open hence the refrigerator is now warm but the little back part is completely frozen so I'm not sure that my food for the next few days is gonna survive in this refrigerator And I can hear the guy next door having a very loud conversation with whoever is having it with. What I can't say that's positive Your staff are incredibly kind, and when I came down and explained what happened with a toilet and explained that I fixed the toilet but that I would like a bag to put all the towels into so it's not to have to cause access things on the housekeeper they were very kind about it gave me a bag. I told them I had gloves and they asked me which house I needed to replace and I said all of them basically. The quality of your towels I don't have anything nice to say about them so I probably should not say anything at all but the fact that all the threads are coming out and they're lumpy and bumpy and I got red beer towels that are so thin I don't know what they're gonna dry I hate Amazon China quality stuff. And that is definitely what I'm going to compare your towels to did you buy them on Amazon? Definitely have Kleenex in the room I have allergies definitely give more than a quarter of a bowl of toilet paper. I don't mind if there's a quarter on the roll we don't waste but put an extra roll under for when that might be gone. As a flight attendant, I don't get a drink my water on the plane I have to chug 50 ounces of water in my room on my overnight which means I'm gonna use the toilet a lot and now I can't even even drink my water because I don't have enough toilet paper to be able to drink it with. Back again, I have high hopes that you guys can fix some of your things probably not the thickness of the walls and hearing the entire conversation of the people on the other side of me But scrubbing a tub and making sure the toilet flushes definitely replace the showerhead and replace the peeling paint that's falling on my head if he knew that Airline employees are coming to a room, turn the air conditioner on don't have it set on heat Also, I pulled the filter out of air conditioner. They were disgusting. I did go ahead and clean them and put them back. But I'm an owner homeowner and I have allergies and I'm very keen on cleaning my air filter. Your filter has not been cleaned in months if even then. Your rooms would smell better if you take out that little air filter that's a washable air filter and get rinsed under some hot water give it a little disinfectant spray and put it back in easy peasy. I know that's a lot but as a former healthcare provider and a former restaurant manager. You guys can do better I have faith in you guys. You have a wonderful staff., that's the best start you can have step up your housekeeping

What you would expect for an Americas Best. Check in process was seem-less. Room is clean and…read moredoesn't smell like smoke. Has a microwave and mini-fridge. Overall not a bad stay if you are passing through.

This hotel looks decent on the outside and was a decent price. Our flight arrived after 10pm, by…read morethe time we got our rental and arrived to the hotel at quarter to 11pm. I had called earlier in the day to let them know we would be arriving late, the man I spoke to told me to call that same number when I arrived and he would open the office. I called and he came right to the desk as he lives in a little house attached to the office. He was quiet but pleasant. We asked if there were any eateries opened as we had not eaten that night. He said most places closed by 9pm but he offered us some fresh fruit or cereal that was available for the continental breakfast. I thought that was very nice of him to do so. The rooms are outdated but seemed clean enough and roomy. The hotel was very quiet at night and the bed was very comfortable. I had a great two nights sleep.

We LOVED our stay here at the Nautilus! My boyfriend grew up going to Ocean Park and every summer…read morefor about 15 years. We wanted to take a trip and stay near the beach. We were literally on the beach. The house was built in the 1890s and it is beautiful! It does have updates to it since then but you don't lose a bit of the charm. We stayed in the old inn keepers room on the main floor, and it had its own bathroom. Our room had a window AC unit and it's own mini fridge as well as a ceiling fan. I do think it needs more outlets but we just used one in the bathroom. They provide you with bath towels, fresh beach towels everyday, washcloths, face towels and bath mats. Resa is the manager their and was absolutely wonderful. She cooked delicious breakfasts and is available if you need anything. One day we had avocado toast, scrambled eggs, fresh baked blueberry buckle, blueberry corn muffins, and chocolate oatmeal protein cookies. Various breads, bagels, and English muffins are available as well as butter, peanut butter, and jelly. There is always coffee, tea, and water and ice on hand. In addition to breakfast the house has a whole closet FULL of board games and activities to play if you find yourself inside for an afternoon storm. There is plenty of common areas to hang out and do a puzzle or play a game. The house also has plenty of beach items for you to use including beach chairs, umbrellas, footballs, volleyballs, sand toys, bikes, helmets, and various other things. You do need to park on the street, but there was ample parking and you don't really have to move your car that often because there is so much within walking distance. Overall I couldn't speak highly enough about our stay. Consider us new regulars.

We usually stay with friends in a rental when we all make the Labor Day weekend trip, but this year…read moremy fiancé and I wanted to avoid some of the craziness (and have our own bathroom) so we decided to try out renting a room here. So glad we did! We stayed in room #12 with a king size bed with plenty of cozy layers to keep us warm during the chilly early September nights. The whole house was beautifully clean, warm and welcoming. It's literally a stones throw from the beach and where we all sit once we are there, so we got out of walking the mile back to the other house our friends rent. Also, the breakfast served in the morning was delicious! Homemade bread, mini egg and ham burritos and plenty of coffee, tea and OJ. I was in heaven! Not to mention, the sub shop is across the street, so anything you need is within arms reach. We will most definitely be back again next year! Even though our room had a great view of the beach, we might try for a different room just to see what they're all like. Very happy with our stay! Resa, who was the lady in charge when we were there, is super nice!

We had such a great stay at The Lincoln! The bar was a highlight with excellent drinks and a cozy…read moreseating area in the lobby. Parking was super easy as well which made arriving and settling in stress-free. Our room was spotless, the bathroom was beautiful and the shower had amazing water pressure, which we really appreciated. Additionally, having Spinning Jenny's Coffee Bar right inside the hotel was such a bonus. Their coffees were delicious! The rustic, industrial-chic design throughout the hotel is so well done and the staff were welcoming and kind from the moment we arrived! Would absolutely recommend and would love to stay here again!

Thanks for ruining a nice Mother's Day out with my son. At 2:00 pm my son and I went to the Lincoln…read moreso I could get a nice fancy drink and we could hang out in their nice comfy chairs and lounge area. There were only two other people in the lounge at the time. I was told that no where's in the lounge (which is big) could my 8 year old son be. When I commented that it didn't say 21+ anywheres and this was a hotel lobby / lounge they repeated that it's a rule that kids are not allowed even if they aren't sitting in the bar. It was also Mother's Day and as a single mom I had been looking forward to a nice afternoon here with my son. My son felt horrible as he had known I really wanted to go there and even said "I can wait in the car while you spend time in there so I don't ruin Mother's Day." We immediately left as he didn't ruin the day but the Lincoln hotel did. I highly recommend anyone with kids stay away as clearly I thought this was a family friendly place and it's not.

What could improve? Sell it to a responsible owner or demo…read moreit. BWMM, Is a train wreck. The rooms=dirty, cracked paint, questionable if covers were changed, heat vents filthy..... I can go on & on. Management takes all steps necessary to support their leader aka franchise owner who's a major league liar! NFL! He's a sleazy snake! Toddler has tenure @ BWMM, who promises one & does other. Lafayette/NFL team are in kahoots & they're connivers! You will not find any one employee who follows basic Hotel Protocol. I've worked in the industry for a # of years. If any type of incident occurs a report is filed immediately, NEVER avoided. The team above-mentioned will do all to protect selves & leader. Employees undeniably avoid taking action to avoid responsibility! The lack of employees not following protocol lead to negligence!! If by chance someone hits the deck.... It's due to not following protocol. Incompetence at best!! Layfayette is questionable in his tactics!! 0wner must have access to what's called a dump truck given the variables of Maine winters! These dump trucks aka Hoppers~ have built-in mechanical spinners which spread dirt throughout icy parking lots to ensure guest safety & prevent incidents/accidents. Salt Melt is ineffective in 20° icy conditions-totally useless! Due to Lafayettes laziness & Management's failures guests will take a spill. Staffers have a Jeckyl & Hyde personalities. FOH are rarely cordial upon check in. If something occurs a tribe of jackals turn from barely nice to rude. Avoidance-making every effort to skip the vital process of reporting & recording. The Cooperate contact has recorded lines. Beware!! Watch your children in the pool, make sure they don't run around, don't let them walk in the icy conditions which are upon us now! They'll do whatever it takes so as no one is held liable! Horrible guest services! After incidents/accidents~ 1 staffer had her head in the newspaper, another staffer, ultra rude no one filed the crucial incident report. The next day management & owner inform guest an incident report will follow via email. That's not how it rolls! Undoubtedly the concussion, pain caused a "ding-dong" state of mind. K. Lafayette is a practiced liar as is his staff!

Easy online reservations and great welcome upon arrival. Of note, this is an OLDER facility but…read morethey do a damn good job at maintaining what they have and providing good service. Had friends staying here and didn't want to stay at different venues hence my stay here. To be honest I initially cringed when looking online and prepared for a Bates Motel style stay at an older establishment. I was pleasantly surprised with the room and the facilities overall. The pool and hot tub area were well maintained and great to relax a bit after a long day. The breakfast was standard free meal fare with a good selection for options to quell the hunger demons of the morning. Access is easy, close to interstate, airport, short drive to downtown as well. If you are good with staying at an older place, you will enjoy your time here!

Everything. 1. No suites. Misleading name. 2. Dirty,…read morestained sheets 3. Staff refused to change a lightbulb or plunge a stuff toilet at night. Claimed only maintenance could do those. 4. Spent 47,000 points for night and they finally gave me back only 20,000 points in return I would never stay at this hotel again and never recommend it to my worst enemy.

Stayed here over the Labor Day weekend after a last minute trip further north required an overnight…read morestay at this waypoint. Due to the lateness of my making a reservation and the holiday weekend, my usual spot to overnight was not available so I booked a room here at an exorbitant rate, but had few choices. Booking the room online, I asked for a wheelchair accessible room. While booking, it does not tell you the room is not available or if it did, it was not clearly evident. So we arrived relatively early in the afternoon. I said hello and indicated I was checking in and that I had a reservation. Jerome was at the desk. No "hello", no "welcome" just "can I see your ID." When I said I requested a h/c room near the front door I was told that a h/c room was not available. That was disappointing but we usually make do when that happens. He perfunctorily pointed out the location of the coffee and gave me my keys. Well I got the room next to the FURTHEST room from the lobby. The room here was small but still navigable until the bathroom. Unlike most hotels the bathroom doorway was 24" or less wide as a 24" wide wheelchair could not fit through the door. In addition, the door was on a corner making the bathroom minuscule. This place caters to bus tours so the place seems like it would pretty much full most days. Too small restrooms and reservations for the type of room not guaranteed. Not returning.