For the past three decades, this Longs was my go-to spot--the reliable place where I could get what I needed, anytime. Unfortunately, it seems like the place is cruising downhill with its inventory choices. Don't get me wrong, Longs is still my favorite pit stop for discounted coffee, mac nuts, local treats, and those coveted Hawaiian calendars that mainland friends demand at the start of every year. But beyond that? It's become a bit of a scavenger hunt. The saving grace? The customer service here is still top-tier. From the pharmacy to the photo counter to the cashiers, everyone is friendly, helpful, and on their A-game. The issue, though, isn't the people--it's the inventory. Or, more specifically, the lack of it. During this trip alone, I've been to Longs at least five times to grab things for my dad, and each visit has ended with me scratching my head. Shaving cream? Nope. Disposable plates? Nada. Lidocaine patches? Out. Dog pee pads? Forget it. Today's wild goose chase was for a specific battery for a garage clicker that I know is here. A kind employee went above and beyond--checked the shelves, scoured the backroom, and finally declared that the 15 batteries showing in their system were stolen. Yep, walked right out the door. Is this the story with the rest of the inventory too? It might explain why the shelves are perpetually bare. When I asked when they'd restock, the answer was a shrug and maybe a week because, well, the phantom batteries are "technically" still there in the system. It's baffling. Oh, and parking? Still a chaotic free-for-all, as always. So here's my breakdown: customer service? Five stars. The odds of actually finding what you need? A generous two stars. Overall? A middle-ground three stars, because at least the people working here make it a pleasant struggle. read more

This place is in need of some improvement, sooner than later. Nothing was wrong with it before and from then to now, a new owner is not the best solution. "If it ain't broke, don't try to fix it." I haven't been here a while since having complications with pharmacy, something I never had before while growing up here in Kalihi and picking up my prescriptions. They rearranged the place and got some new personnel. New personnel for the store wasn't the answer. Much needed improvement, for this store location to be like it's old reputation again...reliable. read more

Went to longs drugs pharmacy to ask about my grandma's medications. Her regular pharmacy didn't have her medication and had it transferred to this location. The girl there, she was wearing a black hoodie and dark blue scrubs, was unhelpful. Just said they didn't have the medication. We had to go back to her regular pharmacy who then called this location and found out they never fulfilled her prescription at all! All her regular pharmacy did was look into her history and called this Long Drugs. We had to then drive back to get her medication. All of this to say this could've all been avoided if they had done it right from the beginning!! If we can we will not be returning to this location again. read more

Joshua!! Awesome team work with you & pharmacist!! Love how you had us all cheer for the hard working pharmacist! Both of you make a great team ! It's certainly hard to work short staffed!! Your energy and positivity made it a tolerable wait in line read more

Shopping in Kalihi, Honolulu, Hawaii... In Hawaii, CVS is called Longs Drugs. It's a common household name. Many residents look forward to the weekly ad (yellow, red, black, and white) in the Sunday newspaper. The sales are wonderful - snacks, household goods, cleaning supplies, plushies, pet food, automotive items, cosmetics, etc. have reduced prices every so often. I like to look at the cute plushies and browse through the greeting cards, candy lei, live plants, and kawaii face masks! I have a loyalty card which is linked to my phone. Longs sends me useful coupons which I appreciate very much. For example, I really needed Over-the-counter medication. I was able to use a coupon for $4 off! It reduced my payment by half! Yippee! The joy of saving a few dollars helps ease my physical pain... Haha! This particular location of Longs is at the Kamehameha Shopping Center - in the corner - next to Game Stop. It's open 24 Hours a day! The covered free parking is such a bonus! I grab my purchase, then visit the nearby Starbucks, Times Supermarket, and Honu Bakery in one visit! Like the jingle goes: "Make Longs a part of your day!" read more

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If only there is an option of ZERO star. I went there exactly 1:20 pm today. I know that pharmacy will close at 1:30-2:00 for lunch. Pharmacy window close at 1:20 So i went knock and this crazy pharmacist tell me that she cannot help me anymore coz her system will shutdown at 1:30! so i i said it's not even 1:30 yet. Such a very bad costumer services. well don't worry girls i went reported you guys to corporate. read more

FRANCES G from the photo department. FRANCES G, FRANCES G, FRANCES G. You are lucky I cropped your face out of the photo!! 8:27 AM, went in to pick up my photos. If you go to Longs you notice no one is rarely in the photo department. I wait for a employee to walk by & I finally ask for assistance. A woman rushing in the counter is finally in there and I say "Hi I'm picking up my photos" She said "Whats your name?" I tell her my name and she gives me the most wisest answer "Oh thats the last name I'm going to go look for?" FIRST OF ALL YOU ASKED FOR MY NAME NOT MY LASTNAME!!!!! Rude! I tell her "oh im sorry my last name is -----" She then says "ok 4x6" I say "yes" She obviously doesn't wanna be here or be helping me. Then she grabs 2 envelopes. One dated in 2021. I tell her I don't want that one. She tells me "YOU NEVER CAME TO PICK THESE UP FROM LAST YEAR" I explain "I use the code for 10 free photos, its from last year I dont want those Im so sorry" She made me feel really stupid for NEVER picking up photos I never wanted from 2021. Luckily another employee came and told her to just let me get my photos from this year. She voided the old ones and she goes "you can go now." Gave me NO RECEIPT. Horrible customer service from beginning to end! FRANCES G. You need to get trained on customers service! read more

Longs Drugs - FRANCES G IN THE PHOTO DEPARTMENT - Drugstores Near Me - Honolulu, Hawaii

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Aloha Ahiahi..... Mahalo Nui to Corey today; 12/17/2022 @CVS Longs Drugs on School St. He was so Nice & very Helpful in Assisting me with my Holiday Christmas Cards for '2022, that I ordered on line today!! I'm not sure if he's a Manager there, but I was so very Happy that he took my Call & checked on my Order earlier yesterday, but I was originally told that I couldn't pick up my Holiday Cards till this coming Monday; 12/19/2022, which I totally understood that part & I was willing to wait till that time to pick up my Holiday cards. I also asked him if he could do me a favor & check to see if my Holiday Photo Cards order even went through the (on-line process w/Cvs.com, since I was already having a recent problem with "Walgreen's Photo" Dept on School St, blah!, blah!, blah, etc., & one of their printers @Walgreen's on School St., was not working at all, the was So annoying to know, after putting in my Order after Midnight Friday Evening; 12/16/2022. So, Corey quickly put me on hold & told me that he would check to see if my Order went through & yes Sir, my CVs.com on line Christmas Photo Card Order sure did go through, Hip, Hip! hooray!Hooray!, that was such a relief to know!! I then thanked him & then he told me it's ready to be picked up, etc. Mind you, on my end I could see a "Screenshot" of my Christmas Holiday Cards when I sent a Copy to my Husband at work yesterday, then I noticed that it looked like my Husband & I heads were a little bit cut off at the top of my picture? Lol! So, I called Corey back @Cvs Longs Drugs Store on School St. & asked him if he could also see if our heads were cut off on my Order to?, & he replied that it looked a lil Cut off, but it wasn't that bad at all?? Lol. Corey did mention to come by Cvs School St. & take a look at my Order & if I didn't like it, not too worry & I could always Cancel my Order, Cool that sounded to me! When my Husband came home from work yesterday early evening (12 hr. shift), before heading to go & grab some Dinner last evening, we headed straight to Cvs on School St, so I could take a peek at my Order. Lol. Arrived there @Cvs, hoping that I wouldn't have to re-order my Crazy Holiday Photo Cards again, I was walking towards the Photo Department & that Corey guy already recognized me, Doh, got our faces on my Holiday Cards, including my Husband & My Doggie Anela too! Haha! Then, Mr. Corey walked on over behind the Photo Counter & got my Holiday Photo Order & gave them to me, with my fingers & toes Crossed (haha!) I was thinking to myself, & I opened my packet & saw our Holiday Photo Cards '2022 & was Happy to say & Notice that ooh, our heads aren't really cutoff & my Husband took a look at it to & he was satisfied with it also, yay!! Thank you so much Corey, you surely made my day yesterday!! I totally appreciate great people like yourself & your Understanding helpful Assistance!! Lastly, we drove off & I was relieved & we headed to Dinner. Guess what, while overlooking at my Holiday Picture Photos in my ka'a, I realized that something was missing with my Order? I didn't have any Envelopes, that usually comes with your Holiday Picture Photos?! Lol! I called Cvs on School St. Back, & asked for Corey again & mentioned to him that he forgot to give me the Envelopes for my (40 ct.) Order, haha?!! By then he said I'll go & look for the Envelopes & I asked him if I could come back there after Dinner to pick them up & he said, YES!! What a Crazy, but productive long day it was for me yesterday & much thanks all to you Corey, you sure got that Aloha spirit in you!! Mahalo Nui Loa :) Happy Holidays '2022, Whew! read more

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Worst Longs with the worst parking. Came on a Friday night after work to pick up my prescriptions and the pharmacy line was wrapped in and out of the lanes and aisles like a constipated intestinal tract. Stood there for about 30 minutes with about 20 people in front and the line did not budge...not once...and I had to be somewhere else so I left to come back. Exiting the parking lot if Kamehameha shopping center was episode 2 season one of the bullshit with traffic trudging in and out like sludge in a septic system. Came back next week on my lunch break to try again and wouldn't ya know it....CLOSED for lunch. Why would you close during the one of the most opportune hours when most people can escape from their 8-5 hellholes. One guy said, Are they out to lunch? And some workers from behind the gate said, yeah we're having a big party back here, with so much scorn that though I'd probably say the same thing, I couldn't help but think, yo that guy better watch his back. By the time they reopened at 2, the line was already 7 people deep... so yeah, Not. Fu#%ing. Fun. read more

This is my favorite CVS. The pharmacy staff is always friendly and helpful and the self checkout is great!

Came here to get the Flu shot for my FIL but even though they have a sign up that says "FREE" Flu shot, they denied my FIL. Why? Because his Medicare card that he had on hand was an old card. My FIL recently lost his wallet so we had to dig up what he had. The pharm tech was able to verify his Insurances but still denied him the Flu shot! Went to another pharmacy and they were able to give him the flu shot. read more

I've been coming to this location for years! They always come in clutch for stuff that you need, from medicine to soap and tooth paste, to snacks and stationary, to leis and birthday cards & balloons. I appreciate that they are open 24 hours, located across Times supermarket at Kamehameha Shopping Center. They do get busy especially after work (2-5 pm) but overall my experiences there are always quick and easy. Shout out the workers keeping this place running all the time. I also like their membership perks that sometimes give coupons or discounts sometimes. read more

Yes so Covid19 has proven to be a challenge in Hawaii I totally get that. Since I am a tourist and asked two ladies who work here two questions. " is there a public bathroom?" They said no sorry. Fine yes fine then u I asked if the " covid19 cases are increased since two days ago?" We all wearing mask and and stuff they were like uh? I asked again then their like " oh yeah." I proceed to the next isle where I hear them laughing and talking about how they didn't understand me. How rude!!! I am from Chicago where Asians hate is real and utterly devastating. So when I get rude behavior from other Asians in a state of Hawaii where Asians actually are the majority and two Asian employees were rude didn't have any intentions to really help me answer questions in a nice way it hurts. Asian being rude to Asians wow! read more

June 20, 2024 Don't trust the the manager of the pharmacy regarding my medication that doctor sent them my prescription on January 8, 2024 and they said that I call for refill but normally began 72 years old so many mistakes I do not give the rx number I usually give them the medication name I do not appreciate this making me feeling that I am crazy. Line also to puck up medication is long especially if can't standing that long with spine problems and foot problems this is my complaint they don't care read more

Open 24 hours, this is the Longs Drugs I grew up going to! Friendly cashiers and you can find anything and everything at Longs. As soon as the Sunday ad comes out, get those sales items early because I notice that sale items sell out fast! Plenny parking. Friendly service. And if you need your watch battery changed, there's a man that comes in once a week to do that :) read more

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Don't ever buy a CVS/LONGS gift card. !!!! I received a gift card and spent part of it . I tried to use the balance and clerk said there was 0 balance !!! There was a gift card balance printed . I didn't use the balance of gift card til now. The clerk was of no help and gave me a toll free no. to call The toll free no. Clerk Was just as bad !!! She couldn't help me and wanted to know who gave card and if was cash/credit card. She couldn't even trace it by card numbers on back . It was ridiculous!!! So now I'm out of a $100 gift card which longs gains . read more

This is the worst CVS Longs Pharmacy. The line for prescription pickup is extremely long and they are always short staff. It's unacceptable how slow the service is and the staff thinks it's ok and acceptable to give out an apology but don't correct the issue. Plz don't waste your time here, go to another pharmacy read more

I don't think my review here really matters much to this business but here goes for a long shot. My 24x36 posters got canceled again. The first time, it was because they ran out of ink for the printer. Well, it's understandable, and they told me that they would contact me once it's ready. After waiting for a couple of days, I got a cancelation notice in my email. Then I thought maybe the printer broke down and they needed time to fix it. One week passed, I looked it up on their website and it seemed that they had fixed the printer. So, I ordered again. To my surprise, the order got canceled 2 hours after my order had been placed. Reason? They ran out of papers. What else will they run out of? read more

I sent money gram and my receiver couldn't puck it up. Employee at longs gave me so much attitude. I was like bruh what are you fbi. Only reason the got 2 star is because the manager did a good job calming me down assuring me he'd fix it and he did read more

This is for the Pharmacy. I went to the window and asked if they were closed for the day. I was answered with a rude "we open at 2. Come back later." Okay, then while walking around, I see the small sign. When did they do this? Why can't they stagger their lunch breaks? People have things to do and places to go. Why do you need to make your customers wait longer than they already have for their medication. I had to make the journey to this location because my pharmacy closer to me doesn't have my prescription in stock. I had to wait more than half an hour for them. Like come on, I'm glad my medication isn't needed for an emergency, but still. Take into consideration that there are people who plan their day to pick up their medication, or those that need the medication as soon as possible. Just the attitude that they have here is ridiculous. I would t want anyone with that attitude to be packing my prescriptions. You never know, they could make it half ass and not even give you the correct medication. I am overly upset at this set back. read more

Longs Drugs - Closed at 1:20 - Drugstores Near Me - Honolulu, Hawaii

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DO NOT ORDER PHOTOS FROM THIS LONGS. I've been sitting on this review for a while because I started writing it immediately after leaving Longs. I was SO upset I told myself I couldn't post it right away. I needed to calm down a little. That being said, I am still very annoyed about the situation and will not be going back. Really, don't order photos from this particular Longs. I got there and no one knew anything about the photo center. It looked disorganized so it's no wonder why they couldn't find my order. The customer service was HORRIBLE. It took about 4 people to find it eventually after I was ignored and rudely spoken to when I wasn't being ignored. I just wanted to leave without my order and I hadn't paid for it yet so I really didn't HAVE to stay, but I did. One of the orders came out horribly. It was ugly and looked like an amateur diy craft. I will not be going back. read more

If I could leave a negative star review for this longs drugs I would. The girl at the pharmacy has hung up on me 3 times and put me on hold for 30 minutes. She refused to help me and she refused to let me talk with the pharmacist. What a joke this store is. Never go here it's awful. read more

Just ran into Longs to pickup some batteries for my watch. Lines were short and aisles were clear. Walked staight up to the cashier. Although, there were plenty of open parking, we were still very picky looking for the one with a lot of lighting read more

Longs Drugs - Drugstores Near Me - Honolulu, Hawaii

Just came from there , I ask if they carry eyewash She tells me the isle number, then ask again if they have any eyewash , she said yes it should be there, I looked again and didn't see any. No one came to ask if I found it. They could see me looking for it. Damn ! I left the store then went across to wall-greens ! Found the eyewash in 10 seconds!!! Bad customer service!!! read more

Longs Drugs - Drugstores Near Me - Honolulu, Hawaii

Excellent customer service from manager David @ the pharmacy in kalihi. He was very professional in addressing all my concerns. David was polite, patient, & friendly. I will definitely recommend this location to all my family & friends. Thank you for your wonderful hospitality:) read more

I Recommend this Store if u live In Kalihi. This Store is so Awesome and Amazing Because I wanted to Shout out your Best Wonderful Amazing Cashier Her name is Elizabeth Kawakami. She is so Amazing And Awesome and I Always come and see her and she have Great Customer Service and she Always talk and say hi to her Customers and Everytime I go to this store I will Always looking forward to see her!!! The food in this store is Amazing too and I love the chips over here!!! read more

In a pinch, this Long's will save you with what you need, but if you can't find something, it's harder to find a worker than it is to find Osama Bin Ladin after 9-11. Seriously, I went from aisle to aisle many a time while trying to find something super ambiguous only to give up or find it myself first. Perhaps there's a cloak of invisibility? A trap door like Houdini would use? IDK where the employees stay but they're not in the aisles. Aside from the lack of workers in the aisles, there's usually a decent amount of people running the checkouts which is nice. They have a decent amount of space so there's good selection, but not as good as the "higher end" locations like moili'ili. It's in Kam shopping center so convenient if you need groceries at Times or some caffeine from Starbucks or perhaps a sugary snack or bubble drink from Honu bakery nearby. Parking is a bit crazy (smaller spaces than airplane seats for obese people) but hey, get your alcohol, prescriptions, shampoo and a lei here... Oh and bonus points for the excitement of watching the occasional crackhead post robbery shakedown by Longs security on the sidewalk outside. read more

I went today Sunday and it was the start of their coupon book. The store was very busy. The Vienna Sausage is $6.99 and Corned Beef is 2/$7.00 along with all their other special. The Longs Extra Card is a must have to get the special items. When i checked out, I got my receipt that was 5 feet long. What a waste of paper. read more

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I absolutely HATE this pharmacy. The only reason I have to come here is because only certain pharmacies carry a drug that I need for my daughter who is battling cancer. All of the staff should take customer service classes and learn how to listen. They have this one dizzy girl that takes forever to pull up my daughters profile and mind you, I ALWAYS spell her name out even though it's so easy. When I ask them certain questions like why don't you folks contact the doctors office to clarify the medication, I get the response that they're "TOO BUSY"! One time it took them 3 days to get a medication I needed. That's unacceptable!!!! read more

Make Longs a part of your day! This store has been around FOREVER! What I liked about this store was that it was very well stocked, clean, and organized. You can find almost anything at a Long's drugs. It's fun to walk the middle and end-cap aisles, as there are always sale items that tempt you to purchase! The store had long lines at the checkout stations, so be patient as you shop here. I have to say - outside of the Longs drugs - it doesn't look like the cleanest and safest place. It appeared to have a lot of people just hanging around in the parking lot looking for trouble. I don't know if I'll be back.... read more

Because I couldn't find the manila envelopes at Pali Longs to mail my federal tax returns, I came here as a back-up. I live pretty much very close between these 2 Longs but Pali is 24-hours. I was surprised as when I walked in here last night, the cashier near the entrance greeted me with a smile. Wasn't expecting it but it was a nice gesture after my poor experience at Pali Longs less than 10 mins ago. Was very pleased to have found School St Longs fully stocked with manila envelopes. In addition of picking up 2 packs of envelopes, I proceeded to walk around the store to see what else I wanted to get. When it was time to pay for my goods, I went to a different cashier (not the same one who greeted me when I walked in) as her line was empty. She greeted me with a smile and asked if I found everything I needed tonight. I was so surprised how this Longs cares for their customers. I am not asking for red carpet service - - just be cordial and friendly when I have the option of shopping elsewhere but chose to come to your store!!! But what a difference between these 2 Longs within a span of 10 minutes... read more

I've been shopping at this store since the 60s and it never disappoints. If you are a pleasant customer, the employees will go out of their way to accommodate you. Even if you are grouchy and difficult, I've witnessed many times, employees being very patient and as helpful as you allow them to be. It's a busy store with many personality types and cultures shopping there so it can't be easy to keep an upbeat attitude all day. These employees do a wonderful job inspite of the stresses they face. Thank you Longs/CVS for your contribution to our community! read more

I'm 16, and usually get my prescription at the longs drugs pharmacy and NEVER had a problem with receiving it. But one night, One of the pharmacist told me that I have to be 18+ years of age to check out my prescription medicine. That was ridiculous. No pharmacist had EVER told me that I had to be 18+ in order to receive my prescription. My mom works in the medical field her self that relates to pharmacy and according to being realistic, you can be any age to check out your prescription WITHOUT PARENTS due to the PRIVACY of your prescription, and identification. Google it up. read more

HI KISHA! This one is for you. This cashier is super rude, now I understand if you are having a bad day , but you need to practice some self reflection and tone down that sarcasm. When a customer wants to bag their own groceries, you don't bark orders at them on how to bag it. You don't show passive aggressive communication with them. There wasn't even anyone else in line at the time of our check out. I was the only person there. How about a smile? How about a simple greeting?This isn't my first interaction with her, she is always rude even when I bring my family. Actually most of the cashiers at this location are all like this. Do we need to call HR for a therapeutic communication training? Do we need to have a little pep talk before coming out of the house or the car to ensure that you don't put your nasty attitudes upon customers? These cashiers never ask how we're doing, never greet us, never look at us, they just scan and go like robots. I rather have a self-check out option. I advise you all to check out the Longs on Nimitz, they have 4 stars, and their service is so much better than here. I just live closer to the kams location. read more

Longs has been a Hawaii institution as long as I can remember. I was glad to have a neighborhood Longs nearby where I worked. That is, before Walgreens started to build next door to the Kamehameha Shopping Center. Now I go to Walgreens more often than Longs, but sometimes Longs has better deals on everyday products. WIth that said, the shopping experience at Longs had steadily decline during the years and it looks like it will continue to further erode with the people until they polish their image. Being in the public eye for so long makes people want different things, since the sign of the times becomes worse lately before it becomes better. I do enjoy coming to Longs for whatever I do need, but the experience just should be better than just come in, buy, and check out. There's got to be more than that. They stock the shelves daily and the value is good. I guess it just becomes montonous when it becomes just a chore after a few visits that just becomes blah after a while. It's nice that they are here, but I guess I would be better at Walgreens, versus Longs. Glad they are here, but they just got to spruce up the image a bit. The prices are decent, so I would come back just to price compare for what I need. Other than that, I wouldn't come back. I don't use the Pharmacy - unless I really need to - then again, I have Walgreens to do that for me. The parking can be bad, since Longs is tied to the existing parking structure inside Kamehameha Shopping Center. It does get busy during peak / meal times, so do plan accordingly or be stuck waiting for a parking space when you don't have the time to. C+ read more

Most of the time I just come here to buy something that I need because I live in the neighborhood. But I just had to leave this review for something that happened a while back, maybe a couple years ago, that I still can't get off my mind because I was pretty annoyed. I have a huge interest when it comes to beauty so usually I buy a lot of makeup but since there weren't testers in this store, I would just buy and return if I'm dissatisfied, and most of the time I'm dissatisfied because the colors don't suit me. I wanted to return a lipstick that was, obviously, opened because I did not like how the color looked on me. I MADE SURE that the return policy would allow me to return opened products on the CVS website and it states, "Be 100% happy or receive 100% money back on any beauty products. If you're dissatisfied for any reason, you can return the beauty product (opened or unopened) along with your receipt or invoice to any CVS/pharmacy store." So when I returned the product, an older lady who was cashiering made me feel ashamed for returning an opened lipstick and told me "not to do that again" when their return policy clearly allows it. I still am annoyed by that experience and have been avoiding that lady ever since. read more

This is my first review I've written on any establishment and feel highly compelled to from my experience earlier this morning and reading previous reviews on this Store. Good "Customer Service" initiates from Store Management on proper training and hiring practices. The Reviews I've read that we're good, bad and indifferent reflects ultimately the Store Manager's demeanor and professionalism...sadly he has none. Remember, the employee's attitude reflects on how supportive Management is, once again from previous reviews the Store Manager appears to be a "TYRANT". Needed assistance to find an item in the store was assisted in a robotic way he has no personality like talking to a 2X4 piece of wood. I questioned is blatant mannerism he became very defensive and asked me to leave the Store. Instead asked him to 86 me since he felt that way in which he refused to do. He then asked me to finish my shopping and leave. Bottom line he's a "control freak" and lies in attempts to make himself look right. Decided to leave the cart and walked right out. Time for this malcontent to retire so the employees can throw a party without him and celebrate!!! read more

I'm writing this this review CBS Ling Drungs Store at Kam shopping center in Kalihi the pharmacy I will not recommend them to you. First of all for A senior also known as a kapuna been getting my medication free mail delivery but know they stop and they want I sign up for CBS carepass but one I pick up my medication they said there is a fee every perception to delivery is five dollars they don't know or trained that that's not right. Then one of my medication days that they can't fill it cause insurance don't cover it then I got a text message that it is. Then also they day one of my other medication is will nit have a refill but later I check there is a order already and I call my doctor to put it in again. So many mistakes. read more

Worst experience from Longs Drugs at Kam Shopping center. This white man worker who looked like the manager, grabbed my shoulder and accused me of stealing. I was carrying a Zara bag and he forced me to show inside. After finding nothing inside, he LIED and said he had to check because the sensors went off. No it didn't. Nothing went off. I go to that longs a lot and never experienced that before. You can't just search someone with no probable cause, but that's exactly what he did. read more

They were unbelievably rude. My mom asked if they had a restroom and the man's response was "Where?" She was confused and said "Here." So he said, "Not for you!" She was shocked, but not feeling well so she asked if he knew where she could find one. He yelled "Where!?" at her again and she said, "Somewhere in the shopping center?" He told her to go outside and look. He didn't seem to be mentally disabled, just angry and stupid. First of all, if you cater to people who need medication because of illness or age, you should have a public restroom. If you don't, you don't need to respond that way. It's not even a matter of customer service. Just try harder to be a decent person. read more