Love my doctor here but while sitting in front of Internal Medicine check in, 7/17/25,1405 hrs,…read morepatient asked where she should be. Local woman (with glasses at reception sitting slovenly in chair with jacket thrown over her) looks up her info and sends patient to the basement. Patient asked "Do I know where I'm going in the basement?" Reception answers, "I have no idea. Sorry." UNACCEPTABLE! DO BETTER. You have no idea what the patient is going through! Would you want your family spoken to this way?

I recently changed to a new primary care physician (PCP) because I did not feel that my previous…read morePCP was the right fit for me. Finding the right doctor is very similar to dating. Sometimes you need to go through a few frogs to find the right one! While my old doctor was in the main building of Straub Hospital, my new PCP's office is located at Straub Clinic inside the First Insurance Center. It is across from Thomas Square on Ward and directly behind Straub Hospital. To go up to the clinic take the second set of elevators towards the back of the main entrance to the seventh floor. The waiting room was clean, bright, and spacious. I was able to quickly check in with the receptionist. The nurse was friendly and took me to the examination room. My doctor was ready to see me almost immediately after the nurse asked me some questions and took my vitals. I found my new doctor to be kind and approachable. After receiving my annual flu shot, I was given an after visit summary which I found to be extremely useful. It contained a summary of my visit and a plan for what I needed to do next. She ordered some blood tests and has since communicated with me about my test results on MyChart. It turns out that my blood pressure, cholesterol, vitamin, and calcium levels are in the healthy range. My annual physical was pleasant and I recommend to anyone who hasn't seen a doctor yet this year to make an appointment. My experience at Straub has been excellent, from the doctors to the nurses and staff, so I plan on returning to Straub more often whenever I need to see a doctor or specialist.

Interesting shop in the Queen's POB II…read more Every physicians building does need a pharmacy for convenience for sure as we don't plan on getting into the situation that calls for the need for relief well this moderate sized building does have one interesting enough and I decided to explore as I do have a few item on my need list and just wondered if they had it. A decent sized place filled with all usual drug store items including a wall of greeting cards, over the counter drug items, personal care items, and impressive pill box and pill cutter choices and yes snacks galore. I was actually here to pay a bill I had a question. on and they do have a parking garage with one hour of free parking so yes if you need to get things done you surely can do that here and some goodies as well The bathroom sign btw...I dunno lol! Thank you!

I needed a prescription filled... this was the only pharmacy that could do it. I'm addition, they…read moreprovided a discount. Efficient, polite and professional. They even validate parking. So conveniently located in the first floor of POB 2. I highly recommend !

The Ala Moana Medical Building is home to Diagnostic Laboratory Services. It's also houses Urgent…read moreCare, Medical Professionals, Dental businesses and more. Paid parking is available in the building or you can park in the Ala Moana Center parking lot and walk over. Bathrooms on most floors are accessible with a code. Conveniently located next to the Ala Moana Shopping Center so you can go shopping after your lab test or medical appointment. Great place for your care.

Efficient services for walk ins Efficient time management…read morefor visits Free parking at ala moana Great with children even toddlers Pleasant bedside manners by staff My family and I have utilized the urgent care services at this clinic. The staff are nice and so are the providers. They are quick to check in and check out. The providers also have good bedside manners in addition to having good time management. I spent less than 1/3 time here than I did at other urgent care clinics. Highly recommend.

Overall, I had a really good experience here. The provider and the rest of the staff were kind,…read moreprofessional, and made me feel comfortable during both of my visits. The only reason I'm not giving 5 stars is because of the front desk employee who checks patients in at the desk on the left side when you walk in. Both times I've been here, she's come across as cold and unwelcoming. Her tone is very monotone, and it felt like I was bothering her just by checking in. During my follow-up visit, it looked like she was eating lunch, so maybe the timing wasn't ideal, but this was the second time I had the same experience. After my first visit, I figured maybe she was just having a bad day. But after the same interaction happened again, I felt it was worth mentioning. I'm not trying to be mean or get anyone in trouble. I just think the person who greets patients is the first impression of the office, and a simple smile or friendly attitude can make a big difference. Especially in a healthcare setting where people may already be stressed or nervous. Other than that, my experience was great, and I'd definitely come back. I just hope the front desk experience becomes as welcoming as the care provided by everyone else.

Every Doc Seems to say go here for your broken bones and workers comp injuries. This office is a…read morecomplete joke. They will take you and once they have you as a patient you are pretty much stuck with them. You will see a different practitioner ( not dr.) on your visit. No matter the outcome u will need a return visit. Try and reschedule or call for anything you will leave a message. After a few days you'll leave more to no avail. Youll go back in n even the practitioner will advise you that you are better off just coming back into office n wait in line. Meanwhile they are charging you no matter if they made mistakes to your script, false on people notifying you, false on Specialist that will contact you, because you will have to make a return visit and tell them. I do know now how ppl like this stay in business. It's the mentality of "onto the next sucker". So dont fall for it! This is peoples lives they are messing with! I could only imagine our kupuna patiently waiting on a company that obviously doesnt give a rip.

11/4/25: Having our flu shot today! Alicia and Darrin are the best! They answer your questions and…read moremake sure everything is covered and you are informed. This is why we go here to have our shots. Compassionate and full of Aloha here. Bonus: $10 added to each of our Sam's Club card.

Keeping healthy…read more.. One way is to get the flu shot and after I got mine mom wanted to get hers as well and since we had errands here thought it was a great idea to get it done here. Pharmacy is located right near the restrooms and as mom went to check in I was surprised that they had forms in Japanese as well so it was easy for her to fill it out on her own without my help is very reassuring. The staff is very friendly and helpful as getting your flu shot isn't quite the process desired though it's nice to know with that you're rewarded a $10 credit loaded onto your card and who wouldn't want that...we did a quick shopping lol! Thank you!

Everything about this place is awesome. The staff, the service and bonus caring people too!!…read more I fell down again and hurt both knees. I was treated twice and both times staff was very nice and efficient. Bonus you don't have to go thru the lengthy process of waiting in an e r where everybody is very sick. I was seen almost immediately and received excellent care. Dressing was applied to my wound and I was given instructions on how to care for it. All in all 100%.

Visited in April, looking to get some stronger cough medicine but was basically told to just wait…read moreit out. OK, fine. But apparently, the secretary didn't even bother inputting any of my insurance information (my address has a typo as well), so I was billed $230 for a 5-minute chat with an NP. Would not recommend visiting unless you have the extra time to get your information corrected/claim reprocessed.

Five star for follow-up customer service. Recently I bought 3 packs of eclipse gum for my husband…read more The sign by the gum said it was $1.99 but when it was run up, it was $2.69 each. I mentioned it to the cashier to let the Manager know, When I got home I tried calling to speak to the Manager but there was an issue with the phone. So I emailed my complaint. After a couple of days of not hearing back, I thought I was not going to get a response. But then I got a phone call and the Store Director told me she read my email . She offered me a full refund and a gift card. Wow! That was impressive. As a retied Store Director myself for a luxury retailer where customer service is of upmost importance, it takes a lot to impress me. Well done Times and mahalo! Gayle

Never a line when I shop there. Not like at Longs... always a line…read more Takes drug insurance....HMSA, Quest...

Free From Chronic Pain by Suzanna Williams…read more I recently had spine fusion surgery at Kuakini Hospital on August 21,25. The surgery was a complete success without any complications. I believe, wholeheartedly, that my success is due to everyone who played a part of my experience at Kuakini Hospital. You changed my life! Thank you! 1. Dr. Awaya, Orthopedic Surgeon 2. Pre-check in by phone and in person (staff and nurses) 3. Surgery day preparations (staff and nurses) 4. Surgical nurses and assistants that supported Dr.Awaya's efforts and plan for a successful surgery 5. Nurses (post surgery) 6. Physical Therapist (post surgery) 7. Occupational Therapist (post surgery) 8. Social Worker (post surgery) 9. Cafeteria personnel My story is nothing new when I share I had been battling chronic back pain for years. The journey had been a very long and winding road trying this and that to relieve my chronic pain. There were some things that worked along the way but unfortunately my chronic pain persisted that enviably lead me to surgery. I went to my first consultation with Dr.Awaya. This was the day I would get answers to what was causing my pain. First impressions always speaks volumes to me. He entered the room with confidence. He introduced himself and asked me how I was doing. I had my list of concerns ready and I am a very long winded person...I can talk forever and he took the time to listen without any interruptions. He then led into showing me what was causing my chronic pain at L4 and L5. He did this on the computer using my MRI image that had been taken at a recent visit to the emergency room back in March of this year. He went over my condition giving it a name called Spondylolisthesis and explained to me how spinal fusion surgery can correct this condition. He spoke with confidence with no fluff and did not mince his words. He got right to the point. I appreciated that. We met once more before the surgery where he then gave me his expectations of the surgery: 1. Approximately how long the surgery could take (3-4 hours) 2. Explained the possibility of infection 3. Explained the surgery procedure 4. My length of stay in the hospital (2 days) 5. Recovery at rehabilitation center (2 weeks) 6. Follow-up visit with him in (2 weeks) Everything went according to plan. I had surgery on July 21, 2025 and discharged to recovery on July 23, 2025 without any complications due to the wonderful people working at Kuakini Hospital. The level of care provided to me by the nurses, therapists, staff, and others assigned to my care were instrumental to my surgery success and healing process. 1. Everyone always explained what they were doing and why it was necessary 2. Everyone worked as a unified team member 3. Nurses introduced themselves switching shifts 4. Updated my board accordingly 5. Administered prescribed medications accordingly 6. Monitored my care per doctor's order precisely 7. Always asked about my well-being 8. The physical and occupational therapists were instrumental to my long-term success 9. Kudos to the cafeteria staff in preparing my food. It was the best tasting hospital food I had ever had. I never went hungry! Everyone did exactly what they were assigned to do. The environment was conducive to a successful post-surgery outcome. God bless all of you! Post surgery update. Three weeks after surgery: 1. Discharged from recovery on August 4, 2025 returned home 2. I can walk for 30 minutes around my neighborhood. I have done it three days straight now without any problems 3. I can go to church for 2 hours 4. I can bend my leg to put on my own socks and shoes 5. I am totally free from chronic pain- Praise the Lord! Excellent teamwork! I knew I was in good hands, God's hands, when I was wheeled into the operating room and the music was playing and everyone was pumped up and ready to go.... Mahalo to all!

Seems heavily understaffed. Everyone is rushy. Maybe they…read morereceive lots of weird patient but the attitude is strange for a hospital. Nurse didn't tell us where the buttons to call is as if they rather you not call, no water if you ask for it (first time I got to any ER saying no water). very strange ER I personally would go somewhere else if it is truly life threatening.