Great customer care! Clean facilities and excellent physical therapist. A great place to get…read morebetter. Everyone was friendly and seemed happy to be there.

The day you are admitted you receive no therapy. The second afternoon you are evaluated but no PT…read more The third day nothing. You receive no PT on weekends. Some days you do not get but one PT session. You don't not get PT on your last day. Most people are limited to two weeks at facility by insurance due to cost. So in the 10 working days you are there, you are only active 6 of those days and if the skip 1 of the 1/2 days (or more) you're down to 5 or 6 days. Bright side.... Beautiful facility and the majority of staff are great with exception to one old crotchety nurse. Oh, I forgot, the food is atrocious.

This nursing facility has made great improvements and has a very caring staff. They go above and…read morebeyond for the residents here.

The staff at Highland Pines goes above and beyond for their residents. The staff is friendly and…read morehelpful and the skilled therapy department is top notch.

No stars would be the highest I would give. Our family member stayed two weeks and was suddenly…read moredischarged today. Now home, we are right back to where we were two weeks ago. Suicidal, pacing, severe anxiety, severe depression. Called and spoke to "nurse" who said she was fine on discharge. Very difficult to believe when just last evening she was anything but fine. Now what do we do? Rug has been pulled out from under our family and our family member. Back to an ER to even have the ability to admit her anywhere. More expense. Discharge planning at Oceans Longview needs review.

MISTREATMENT. SEXUAL ASSAULT. DENIED MEDICAL TREATMENT. NEGLIGENCE. I was admitted here last year…read morefor 10 days. this was the worst experience I have ever had in my life. I was admitted with a broken leg that was broke 2 days before being admitted. I had a full leg brace, crutches and was on pain medications. Before they put me in with the rest of the patients I had to remove the brace and give up my crutches. Hospital ER Physician had instructed me not to put any weight on my leg nor remove the brace and see an orthoptic Doctor as soon as possible. So no brace and no crutches. I was given on over sized wheel chair to get around. My arms could barely reach both sides of the chair at the same time. The room I was given was at the very end of the hall. I was not given my pain medication as prescribed my the ER Physician that I saw two days prior. I had major back surgery less than a year from this time. So I was in pain with the broken leg and my back from trying to wheel myself down the hallway every time it was meal time or to attend a class or watch TV. I was also SEXUALLY ASSAULTED by another patient on several occasions. Nurses and Techs had to come in my room some times several times to remove the man out of my room. He would tell me things he was going to do to me while I was screaming for help. This happened at all hours day and night. I could not sleep. I was scared to death for my safety. They would drag him out of my room fighting with him. He physically put his hands on me once. They told me and a family member on the 2nd day I was there that someone would be at my door to make sure he did not come back. The 2 nights after that there was somebody at my door. But then the tech was off and nobody watched out of me. I woke up a few times with him standing on the side of my bed once exposing his genitals to me. After this happened I requested to leave and was told no but I was in fear for my life. I was then told he was under 24 hour supervision. That was a joke. He harassed me in the TV room/eating area. They watched him turn his chair and stair at me. He came to the table I was eating at and smashed my food with his hands. I had two other male patients jump up to try and protect me. This continued my entire stay. The techs sit around and make jokes and text back in forth laughing at the patients. Which was very unprofessional. The nurses were a joke. I had a bright red infection with fever on my leg. Two nurses came to look at it, and they acted like it was nothing. It was very painful, on top of the pain from my broken leg. The infection was diagnosed by a MEDICAL PHYSICAN after I was released. Upon my discharge I requested a meeting with the CEO. Only to show up and him not be there. I met with the Assistant to the CEO. He took notes and said they would be in touch. Never heard back. I spoke to the Grievance Officer twice and left message after message. My messages went unanswered as I later found out she was on medical leave. Two months later I was told she was no longer employed there. Finally got someone's attention and was instructed to write a letter to them with everything that happed to me. The exact same information I provided to the CEO Assistant a few days after I was discharged. I received a letter from them requesting time for them to investigate. Waited a few months never heard or received anything from them. I called two weeks ago and the CEO Assistant stated their findings would be mailed to me by the end of the week. Two weeks later never received anything. Called him and left a message. Call not returned. i Called again today and he laughed it off stating he forgot and that they could not find anything in the investigation. What I experienced and witnessed while I was in this facility was horrible. I requested medical assistance and was told they are not that kind of hospital. I requested EMS and was refused. They do not care about the patients they are legally entrusted with. I intentionally left out "NAMES" but will follow up as soon as I can obtain LEGAL COUNSEL. OCEANS BEHAVIORAL HOSPITAL DOES NOT EVEN DESERVE A SINGLE STAR RATING BUT THE SYSTEM WILL NOT ALLOW A ZERO.

Great facility. Clean, with an indoor salt water pool. Potentially the best in Longview.read more

I've been to many-a-gym. This is definitely one of nicest. The equipment is a little crowded and a…read morelittle unusually placed; however, it is overall a great exercise experience. Weird that this is in Longview, right?

Parking sucks for disabled! No consideration at all for disabled in design. Overweight doctors and…read moreexecutives get preference. Handicapped often have to park in the provided spaces all the way down near highway 80.

I do not trust this business and would not recommend doing business with them. They will lie to…read moreyou and then turn around and lie again. I would not recommend this company and would NEVER put a family member in this place. I had taken a tour of the place and saw they had open rooms available. I was told my dad was accepted as a patient. The same day he was accepted, I had driven 40 minutes to take my dad to Longview Hill. I was five minutes away and received a called from Cammi C. that she had changed her mind and my father WOULD NOT be accepted as a patient. I was going to pay full private pay--no help from insurance or medicare. Cammi called me a liar as well as the hospice social worker a liar. This is no way to run a business. They seem to say one thing and do another. That shows me that they cannot be trusted. I would not feel comfortable trusting anyone there. They showed their true colors. I am so glad I found this out before my dad was a patient there because who knows what lies I would have been told. I would NOT recommend this place. Not a place you can trust!!!!

CHRISTUS Good Shepherd in Longview, Texas failed me at my most vulnerable. I came in by ambulance…read morefrom a domestic violence shelter with severe nausea, vomiting, diarrhea, dangerously low heart rate, low blood pressure, dehydration, and pain near a prior gunshot wound to my head. I had no family with me and nobody there to advocate for me. While I was weak and actively vomiting in the ER, a nurse forcibly held my head down for several minutes. I tried to jerk away because I felt pressure and pain around the bullet wound on my head, but she tightened her grip. The second time I tried to pull away, she moved her hand lower toward the bottom of my head and neck and continued restraining me until I finally pulled away. Then, after my body gave out from the illness and I had diarrhea, another nurse told me that "45 years old is too old to be shitting on yourself." I came to the hospital because I was vomiting and having gastrointestinal distress. Instead of receiving dignity, safety, and compassion, I was physically handled, humiliated, and degraded while sick, alone, and vulnerable. When I requested a supervisor, the house supervisor refused to require an apology and gave excuses about contractors and nurses being straight out of nursing school. A new graduate badge or contractor status does not excuse abusive treatment of a patient. This violated my patient rights under 42 CFR § 482.13, including the right to care in a safe setting, the right to be free from abuse and harassment, the right to be free from improper restraint, and the right to have grievances properly addressed. It violated Texas Administrative Code § 217.12 regarding unprofessional nursing conduct, unsafe practice, and conduct likely to injure or harm a patient. The physical force used against me falls under Texas Penal Code § 22.01 regarding assault and offensive physical contact. This was not healthcare. This was abuse inside a hospital room. I have contacted law enforcement, and Longview police have assured me the names of these nurses will be in the report. I will pursue this through the hospital grievance process, the Texas Board of Nursing, and state and federal healthcare complaint channels as well as the judicial system. This is not the first time these nurses have been abusive because they were too comfortable disrespecting me the entire time. I wasn't the first, but I'm going to spend the next year or two making sure I'm one of the last. I will see you in court.

Dr Bartlet Urology. I was LIED to. and misled. Following a procedure I was assured was a simple…read moreprocedure with rare complications left me peeing my pants uncontrollably for what appears to be the rest of my life. My concerns are treated as being having unrealistic expectations. In the meantime I have to simply suffer as I watch my life and dignity slip away as I put on a diaper while the DOCTOR lives his life with no concerns. DO NOT visit the urology department of this hospital. YOU WILL regret that decision. Wish I could give zero stars.