On 11.21.24 I entered Treviso for intensive physical therapy after a total knee replacement. This…read morewas the best decision I could have made. The nursing staff is wonderful. The physical therapy department is top notch. They care about the patients. We even were part of the Christmas parade in Longview. They constantly encourage and participate in individual recovery. As much help as I needed in the beginning, I never felt as though I was a bother. I plan on continuing to get better and eventually go back as a volunteer. I hope not to need more physical therapy in the future, but if I do, I know where I'll go. Susan Anderson

We put my 89 yr. old father in the inpatient rehab wing for physical therapy. We chose Treviso…read moreafter touring the facility and talking to Abe, who was extremely helpful at that initial meeting. The facility was lovely and had no odor and had a great PT room. Staff was about what you'd expect; some shifts were great and some were not great. He was there 3 weeks when he had a fall. They took him to the ER, where he was checked out and released. Upon returning to Treviso, he was there for a matter of hours when he fell again. This time they called an ambulance, due to the seriousness of the head injury. He went back to the ER and this time was admitted. He was there a couple of days before he passed away in the hospital. My mom and I went back to Treviso that same day and removed his belongings from his room. We received absolutely no contact from Treviso at all. No condolence call, no sympathy card, no email, nothing. Granted, they probably thought we might sue them and they were not saying a word. We were not interested in suing, although you would think they would have kept a close eye on someone who had just returned from the ER due to a fall. I even sent an email to Abe saying it was disappointing to not hear anything from them after my dad's passing. (The hospital had told us that Treviso had been checking in on my dad while he was there, but after he died there was radio silence). But nothing but crickets. So my experience was that they will initially come across as very caring, but that is not the case. I don't blame staff for this; like I said, some were great (we had our favorites) and some were not. But this lack of compassion and humanity falls on Abe and Terry and it just added another level of hurt to a grieving situation. A simple act of respect to a grieving widow was not a lot to expect. And it has definitely had an impact on our experience there.

Everyone is kind and considerate, they help even when it isn't their job. With the medical fatigue…read moreit's good to see excellent care being given.

Took my daughter to ER On Hwy 271. She was having hard time breathing , congested etc. Dr used his…read morephone for a flashlight to look in her throat. Listened to her breath, then proceeded to tell us It will have to run its course. No tests done at all. $150 copay visit, for his phone light and 10 mins of his time. Willnever go back.

Dr. Kelly is a phenomenal chiropractor!! Everyone is caring and its never about money. Its about…read moretaking care of the patients and the wellbeing of that patient!! The entire staff is very friendly and will do their very best to make you feel comfortable. Stick with them. They do care and you WILL get much better!

Dr. Kelley is amazing and they have treated me like family! Highly recommend them to everyone I…read moreknow in east Texas. It is worth the drive from all over the region!

Worst Dr experience of my life. Called in wrong prescription, never responded to requests for…read moresyringes or insulin. Was very close to running out of insulin, never got a call back after five calls and an in person visit by spouse. Do not recommend this Dr. at all.

Great general physician and family doctor! Cares about the patient and goes out of his way to help…read moreyou with your health! Great office staff also.

Excellent Staff. Very friendly and considerate of your condition. This was my first ever MRI and…read morethey made sure I was comfortable at all times. Highly recommend

Paperwork and insurance is always a hassle but the young lady who helped me was thorough, very…read moreefficient and sweet.

The only reason I am giving this four stars is because Kim, I'm guessing Kim is the big boss over…read moremany locations, Kim is absolutely incredible. I had a problem with a test taken there.. the test administrator decided to follow her own opinions instead of following the actual rules of what the test states. Cassy and I went back-and-forth for a while and she said some rude things and I really do not appreciate and clearly stated that her license and opinion matter more than what the test said or what the test instructions say. Which I do understand and I commend her for trying to follow the roles best that she can, but I don't think that should give you the right to decide when something is positive or negative when the manufacturers of the test clearly say that a faint line is negative. All of that aside I was very very easily able to get in contact with higher management very quickly, which was very surprising. Kim, the woman who was finally able to resolve the issue was absolutely fantastic., she did not feed around the bush. She apologized, admitted the mistake and got the issue resolved. When I came back up here to get the form showing that my test was negative there was a little bit more confusion and I was working with Serena this time, she was also extremely polite and courteous was not snappy or had any sort of attitude, and she helped me resolve the issue in a timely manner which I really appreciated it. I would definitely recommend People to visit this location. If they are needing to take a test, I would just ask for it to not be administered by Cassidy.

The absolute best there is! On a holiday they were there when I need urgent care. Short wait…read moretime. Nancy was the perfect provider and took good care of me and my ear and sinus infection. She was an intense listener and well focused on her patient. My regular provider has failed consistently for the last two years. Nancy and HCE absolutely saved the day (and me). Have always been there for me and I am so grateful. The staff was pleasant and efficient. They ended my suffering.

I can't sing their praises highly enough! We have used three different home health companies since…read more2019 for my mom, and this one was miles ahead of the others. Kind, compassionate, caring, very responsive and very aggressive with proper and best care. We LOVED our nurse, Vera, and the Administrator Tracie came out several times to check and assist. We were very happy with the bathing nurse and everyone else in their support team. They all were extraordinary! I've very critical when it comes to my mom's care, so I don't write this lightly. They earned it!

A caring and nice place for your senior parents. The staff is caring and good to the patients.read more