My mother moved into Oakmont of El Dorado Hills in mid-October 2025. We gave notice she was moving…read moreout in early April 2026 although our decision was made a few months prior. All trust was lost within the first 3 months of her arrival, and this review is to help others who are considering Oakmont of El Dorado Hills for the care of their loved ones. There is no claim they did anything illegal, nor that she had poor care, this review is about the moral and ethical relationship between a family and the care home they trust for their family. Following the first 3 months after the contract was signed, the payment debited was always more than what we were expecting. Although my brother who lives locally was nominated as Primary Contact, the Business Office Director agreed he would be happy to discuss mom's care with any of her children. He was contacted mid-December and queried about the continual surprises with invoicing. First step was to request the invoice breakdowns for the billing periods which I finally received after numerous chases and phone calls. Explanation for delay? My emails were not being received so an IT issue. The errors found on the billing were many. The room rental charge was being invoiced at $200 per month over the contracted rate. The Care Fee had been double charged in December. These two errors alone exceeded $1200.00. Although the contract was signed in early September to secure the room, Mom did not move in until mid-October. She was billed for 6 weeks at full rate for an empty room which we understood to be 'standard practise'. We have since found this is not an industry standard. No meals eaten, no housekeeping or laundry required, and yet still full prices charged. Upon reviewing the contract, there was contractual requirement for a reduced rate when the room is empty, but this was not given. Upon querying with the Business Office Director, a $5.00 per day amount was credited for the empty room. Illegal? No. But ethical or morally fair? By mid-January 2026, I had submitted several more queries from being charged for 2 rooms at full rate on the day of a room move to why a discount that was given on the first room she occupied was then taken away, without notice or comment, when she moved to a more suitable room. The final breach of trust came at the end of January when it was decided by the Business Office Director and Facility Administrator that they were unable to communicate directly with me anymore. I was not the nominated Primary Care person so responses to my queries went to my brother who had to forward them on to me. From mid-December it was OK for me to discuss billing, 6 weeks later it's no longer acceptable? This is one way to stop awkward questions I suppose. In this last communication of 27 January, we were promised no more billing surprises, in writing. The following day we were informed by the Health Services Director that my mother's Care Fees had been reassessed and were going up immediately by over $700 per month. This following an assessment in December when it was confirmed they would remain the same. I'm not sure whether the Business Office Director does not communicate with his fellow Directors or he deliberately intended to mislead us with his no more surprises confirmation. Neither option is good when your family care is under consideration, so we decided at that time Mom needed to move out. If you are reviewing Oakmont of El Dorado Hills for one of your loved ones care, do ensure you fully understand their charging basis as it is solely focused on their profit. Fairness is not in the equation. Not illegal, just unethical in my opinion. Reviewing every line of every invoice is critical. If we had not scrutinised the invoices, I am positive Oakmont would never have identified the series of overcharging and billing errors we experienced. Credit was received but not once did we receive an apology, or explanation, for these errors that amounted to almost $1500. in just 8 weeks of residency. Be very wary.

DO NOT MOVE YOUR LOVED ONE HERE…read more I have been in elder care for 14 years both as a sought-after professional and as the daughter caring for her beloved Mom and Dad through their late 80's and 90's. I moved my 98 year old Mom to memory care at Oakmont of El Dorado Hills 11/4/24 after 10 Years at a wonderful Memory Care unit in the Bay Area. This was a mistake. I literally could not move her out of Oakmont fast enough to avoid sleepless nights worrying about neglect in my absence, and potential for injury by untrained caregivers with no knowledge of safe transfers, and very little heart. There are a handful of excellent caregivers and med techs. they are eclipsed by bitter caregivers who I have witnessed first hand speaking abusively, with anger at a resident--my mom's dying room mate. I watched (and raised the issue) as this poor woman (room mate) was left with out being checked on regularly, was left unchanged in her own urine until the smell filled the room and the hallway, and i was ignored when I ran to tell staff she was rolling out of bed and going to fall. There was no urgency in response. There were, however, excuses. I have been in care long enough to know there is NO EXCUSE for neglect and abuse. Anyone knows that. I was able to get Mom out after 21 days to a new facility. Which was an immense relief. The staff at the new facility is kind and loving. They are happy humans, not sullen care staff who resent family presence, as was the case at Oakmont. Oakmont needs to be evaluated by the licensing board. The management is incapable of managing, in general, with some shining exceptions. Christina, the Health Services Director is exemplary. This review was hard to write as the memory is brought with sadness so a year has passed but, unless some dramatic changes have taken place, avoid Oakmont.

One star is generous! This is a letter I wrote to the administrators of Pavilion at El Dorado…read moreHills. My father has been a resident at Pavilion at El Dorado Hills since March 2023. As his Power of Attorney and oldest child, I am obligated to make sure that the living conditions for him are top notch and worth the $9280 he currently pays. Although I appreciate the efforts the nurse, med techs, and many of the caregivers have made to make my dad comfortable at Pavilion, I have come to the conclusion that he is not being served in a manner conducive to the care he deserves and the amount he pays. I have brought the condition of his room, primarily the dirty floor and full wastebaskets, to the attention of multiple people, yet consistent cleaning has not become routine. When a resident is incontinent and their soiled briefs are left in the room, the entire apartment smells foul. The apartments should be cleaned daily, and wastebaskets emptied immediately after assisting a resident with toileting. Many items of clothing, sheets, and towels have gone missing or were ruined in the laundering process. I brought this issue up first with the previous director and also with the caregivers. The laundry system is in need of revamping and some training is necessary to improve this situation. The biggest issue we have had is the food provided to the residents. The food is substandard at best and has been served on paper plates with plastic utensils for several weeks now. My husband and I recently dropped in during dinner and were appalled at the meal. My dad's plate contained 4-5 french fries, overcooked pasta that had lost its shape, red sauce, a few pieces of hot dog, and four slices of cucumber. Nutritionally this is a train wreck, and not something I would expect to see in a facility of the status Pavilion seems to portray. Last night, he complained that the food was cold and looked like dog food with french fries. Meals are the one thing he looks forward to and are always disappointing. (Side note: my dad is not a memory care patient, he requires assisted living for mobility and we were promised there would be other residents with similar needs) As you know, the residents are in the final stages of their lives and dining is their one remaining pleasure. They deserve healthy, nutritious meals served on real plates with real utensils. Just because they are Memory Care residents, does not mean they should be fed poorly. I feel sad that many of the residents do not have someone to advocate for them and are being fed atrocious substandard food on disposable plates, yet paying thousands of dollars. Pavilion can and should "Do Better." For the above reasons, I will be moving my dad out of Pavilion by November 30, 2023. Please do not use his departure as a reason to ignore these complaints, but use it as a reminder that your facilities should be serving the residents with the proper care they pay for and deserve.

We searched far and wide for the best placement for my husband and what drew us back to The…read morePavilion was its staff! Yes, it's a beautiful, clean, and peaceful environment, but the staff is what's most outstanding. From the directors to the daily caregivers and all between, I've observed consistent compassion and grace to each resident as well as to their families. There is professionalism and order mixed with kindness and helpfulness. The food is good, the activities are many and varied, the med techs are sharp and proactive. We are extremely pleased with our choice of The Pavilion at El Dorado Hills and highly recommend it!

El Dorado Senior Care Village was a blessing to our family. My father was able to live there for…read morethe last year of his life and benefited from Juliet's wonderful care and watchful eye. She made him delicious food, joked with him, and always ensured he was safe and able to socialize. The Senior Care Village worked closely with American River Hospice toward the end of my father's life and we are so very thankful for all of the support they provided while my father resided there.

They cared for my mother very well. I have nothing but…read morepositive things to say about their excellent attention to my mother's needs. I highly recommend this assisted living business. Lewis Johnson

I have nothing but good things to say about Elite Elder Care. The home is lovely, the care…read moreexceptional, and they really go out of their way to make their residents feel loved and cared for. I would visit every day, and I always found the facility clean and well managed. My wife really liked the days that they had musicians come in and sing with them. I was so glad to have found them, and I can't recommend them highly enough.

"Elite Elder Care" is less exclusive than the name implies. My 82 YO mom tried to escape from this…read moreplace on her first day there and was found wandering in the rain. It is heartbreaking to have one's own mother who was loved and cared for at home suddenly placed in a facility like this by an uncaring relative and to watch the mental and physical deterioration it is causing. My mom says she does not sleep well anymore, the screams of Altzheimer's afflicted housemates wake her at night. She gets up and rushes to their bedsides, trying to comfort them. The facility's owner was asked by my mom's Dr. to set up a home visit to monitor a medical problem she has, but she failed to do so. Often the phone is not answered when I try to call. Visiting is unpleasant in my mom's cramped room which contains er small bed, chair and a porta-potty. Although this place claims to accept pets, my mom was not allowed to take any of her pets which include small birds, small dogs and a cat. If you want your loved one to live surrounded by confused elderly people who their families have decided "cannot live at home", then this place will appeal to you!

Had amazing time visiting and having a 5 star meal! Thanks to all the staff for making this place a…read morehome we can all enjoy as a family!

From the owner: El Dorado Estates features an active senior living lifestyle, with a full complement of amenities…read moreand services so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

I placed my mother in this facility two years ago. She has been very well taken care of and enjoys…read morethe care and attention that she receives from the very attentive staff. I would choose this care home again and recommend it to my friends who are looking. Amy V.

From the owner: We strive to provide senior care with compassion! At our senior care, we assist the elderly with…read moreindividual needs and those requiring memory care. Our residents are able to enjoy an intimate living atmosphere that closely resembles their customary lifestyle.

Revel Folsom is one of the nicest independent living communities I've ever visited. The property is…read morebeautiful and thoughtfully designed. There's a great restaurant right inside the building where residents can enjoy meals every day, or if they prefer, they can cook in their own rooms. The community has an indoor pool, a dog park, and a downstairs area with a pool table and big screen TVs that gets a lot of natural light from the nearby doors -- it's a really comfortable and inviting space. What stands out most is the atmosphere. The residents are friendly, the staff is welcoming -- from the administrative team to the restaurant crew -- and the whole place has a fun, social vibe. Several residents have told me it feels like living on a cruise ship because there's always something to do and people to spend time with. Revel truly sets the bar high for independent living in Folsom.

475 Sq ft studio rent is $3875, beautiful new place but you have to be a very well off senior to…read morelive there.

Singh, the owner, truly cares about the residents at this assisted living place in Eldorado Hills…read more My grandma was there for just over a half of year before hospice. Staff were kind, and she told me that she felt safe. And while it wasn't always perfect--the owner was always easy to talk to and incorporate adjustments. Made my parents lives so much easier! Definately a good option for senior care.

From the owner: Nestled in the charming heart of El Dorado Hills, Vista Hills Assisted Living is an exclusive…read moresenior living community that offers a boutique experience with personalized assistance. Boasting a serene ambiance just minutes away from historic Folsom, Vista Hills goes beyond standard retirement care, providing compassionate dementia support and tailored services within a warm, home-like environment. For those seeking unparalleled boutique senior care, Vista Hills is the ideal destination, offering tours and inviting all to discover their extraordinary living options