Kenneth & Kayla!!!!! I am a first-time customer. For me, the initial experience with any company…read moreprovides a face for it. So, it's important to me out of the gate. It determines whether I proceed. Kenneth (wildlife expert) was the 1st person I interacted with. Kayla (ofc mgr) was the 2nd... I can't say enough about these 2 employees! They both went above & beyond. They made me feel like they understood what I was going through, and it didn't seem like it was just a job for them. I feel they actually cared about my concerns. I called because I saw a gray rat snake on my porch after baby birds. I was terrified. Like REALLY petrified!!! Kenneth explained in detail where it possibly came from, and he calmed my fears by explaining a solution. He was calm. I like a a lot of information so that I can make an informed decision. He was patient with me, answered all my questions, and was polite & kind. Because of his customer service, I canceled my ongoing account with Orkin, and switched to this company 100%. They provide the same service as Orkin, but the additional service of wildlife protection, for basically the same price. My next encounter was with the office manager Kayla. She also was kind, helpful and patient. She walked me through how to sign up for the online account. And even though I called back several times she was kind and patient each time, and walked me through the process step by step until I completed sign-up. Her instructions were perfect. When I told her I don't give out credit card information over the phone, she figured out a way for me to do it myself online. I am happy to be a new customer because of these 2. Because of these 2, I have also recommended this company to several others in my neighborhood who are experiencing the same snakes (Kenneth explained they are most likely coming from nearby land being cleared in our subdivision for new lots). I also recommended this company to friends and family who live elsewhere in the city that I think could benefit from their expertise. Give them a try!

I called to inquire about pest control services. It was apparent that an AI bot "answered" my…read morecall. After a few questions, the AI bot did not understand what I wanted so I asked to speak to a live person. As soon as I did that, I was hung up on. I would have waited on hold or left a message if those options had been available. Regardless of how "busy" this company is, their use of an AI bot lost my business. Erik N. Louisville, KY

Please no hate because I literally freaking out. So... I'm…read morea big chicken when it comes to birds but I also don't EVER want to see one get hurt. Tonight I went in my garage and a bird was in there. My garage door WONT open but I have a back door. When I called and talked to Matthew, he said try turning off light in garage and leaving light on outside back door and wait a few minutes. He said then he should get out and if not call back. Let me tell you , I called almost 20 places and no one answered the phone. Thank you so much Matthew!

I highly recommend Matthew and Critter Gitter for any critter issues you may have! He came out…read morewithin a few hours of my initial call for a quotation, and he was quick and responsive every single day until our issue was resolved - including evenings and weekends. Transparent pricing, excellent customer service, and the repairs they did were high quality. He is extremely knowledgeable, and the value for money was top notch.

Professional guys that know how to get rid of all your nuisance problems! When you call us you will…read moreget a return call the same day! Licensed, insured and certified!

From the owner: We are highly trained professionals to help you exclude any and all critters from your dwelling. We…read moreeven can give a 1 year warranty that they won't be back! any nuisance that is causing you a problem, we can remove that animal and relocate to it's natural environment. We will treat the area with special chemical to remove biohazard material and make it smell good again. Call the Pros at Nuisance Wildlife Control! Specializing in: - Trapping Equipment & Supplies - Animal Removal Services - Pest Control Services - Wildlife Damage Control - Animal Removal Services - Dead Animal Removal Services

Cody was quick and efficient with getting these squirrels out of my apartment ceiling. Fair price,…read moreprofessional, and friendly. Highly recommended for any animal problems!

I loved Grampy the groundhog (that's what I named him) until he started damaging our shed out…read moreback.... He was so cute and fat, but I needed to get him out. The scheduler was able to get Cody to our house day of inquiry. My main concern was that Grampy was captured with no harm done to him and released somewhere safe. Cody took the time to explain/show me his traps/baits ensuring no harm done to any animals caught. I really appreciated that. Although his job is to remove animals, I could tell he really cares about the protection, safety and well-being of animals. Beyond seeming like a decent human being overall--he was quick, efficient and educated on his craft. I would recommend Nashville Native Wildlife Services to everyone!

While this business was not cheap, I was very confident that it would be done properly. I have been…read morebasically putting a Band-Aid on repairs here with squirrels and raccoons getting in every year through a different location. The attic was a complete disaster with animal poop all over and insulation ripped up and torn all over. Additionally in the basement rats had gotten in. They knew the place to come during the winter to stay warm. I'm confident with the year guarantee that this will not happen again.

Excellent service provided by Wesley and his crew. They provided a fix to my problem with ease…read more Highly recommend them.

This is the wrong business. I've made a mistake and I'm…read moretrying to rectify it. Please excuse my mistake.

I called him yesterday & he came out right away today! Even texted me before he was "on the way" to…read moremy house (always appreciate a heads up). Found the dead animal underneath our porch & was quick and professional. Thanks!

I recently bought an old house and during reno, discovered I had Chimney Swifts. I called Complete…read moreAnimal Control because my Ace Exterminating guy recommended them. They came out and explained how they could solve the problem. It was a process and it would take 2-3 visits. During one of the service calls, because of a mistake or oversight, a significant mess was made in the basement in which I had just built white shelving, laundry area structures and a concrete folding table. They were working on the roof, so they probably weren't aware of the mess in the basement. I called the office to alert them to the mess. They sent someone out to assess the situation and he determined, yes, they were at fault and this was on them. After he consulted with the manager, I was told that they would take care of the clean up, but they didn't want to attempt it themselves for fear of making it worse. (soot). So the manager calls around to find a restoration specialist to do the cleanup. They contracted Service Masters who did an excellent job of putting things back in order. But that came out of the pocket of Complete Animal Control, so I'm positive they lost money on the job at my house. Colin - the manager - called me several times throughout the process to let me know the actions they were taking to fix their mistake. He went above and beyond to make sure I was happy and satisfied. The actual work getting rid of the Chimney Swifts was great, just this one hiccup that could have been a customer service nightmare for me. But I cannot say how much they went above and beyond to make sure I was happy with the outcome. Look, stuff happens. People make mistakes. But, this company owned up to it and made sure they fixed it. I haven't experienced customer service this excellent in years. It was very refreshing. I will definitely call them again if I need their services. I HIGHLY recommend Complete Animal Control. They do great work, and they will make sure you are happy. Please give them a call when you need help with critters!

Woodpecker holes in a wood house - we needed help. Each…read moreperson who helped us did a great job, communicated well, and made sure our woodpecker & squirrel holes were empty and closed up. Wayne took my input and gave me choices as he went along, and I appreciated that.

I called this company after having some issues with a bird breaching our soffit area in a very…read moredifficult to remove spot. They came out and took care of our issues very quickly & were I formative at every step of the process. Very quickly to reply to messages & answered any & all questions I had regarding options for treatment, etc. We feel like we received a very good value from this company. Wouldn't hesitate to reach out to Ryan again if we have similar problems in the future (although I doubt that'll happen, because they solved our problems!).

We heard a racket in our attic and the next morning we arranged for a couple of quotes. We decided…read moreto go with Middle TN Exterminating LLC. Ryan came to our house the next day, and would have come that day but we were waiting o a 2nd quote. End story? They did a terrific job; caught an opossum the first night they set traps, and a racoon the last night they trapped. They also sealed various openings (our house is 100 +years old) along the roof, covered the ridge line with a metal mesh, and covered all the vents with a metal screen. They also removed the old vapor barrier in the crawl space as animals had been getting in and making a real mess. They sealed all around our HVAC, and added hardware to a wrapped door into the crawl space. Lastly, they treated the crawl space and attic with an enzyme spray. Our house was very quiet last night! Thanks Ryan, Jordan, Tristan, and Bryce! Did it cost? Of course. But it was worth it!