Mark was extremely unprofessional. Created an issue with a separate contractor. Very argumentative…read moreand will try and speak about a trade he is not licensed for. Does not work well with others.

To be clear... I think alarm systems and alarm service contracts are one of the great scams out…read morethere. That said, I needed some work done on an older, not-in-a-service-contract system, to pass the Cambridge Fire Inspector's inspection. I was told by the big alarm companies out there that I would need to invest in a new system to get the house ready for the inspection. The price the big companies quoted? Well each detector would be 4x the cost of what I could get it for retail, PLUS they would charge me $500/hour. Not to mention, they are so behind schedule that it would take weeks to schedule the work. That would have thrown off the closing date of my house sale. So I asked my electrician if he had any suggestions on how to avoid this scam, and he gave me Mark at Empire Alarm's phone number. Mark took my call on the first ring, he made calls to do additional research, created a work around to satisfy the inspector, and had finished the job two days after I first called him. What more can I say? Avoid the big companies with those fancy vans.

They closed this location. They are gone. (December 2025) It's too bad because they could copy some…read morekeys that standard places could not.

Could not cut a simple Toyota Camery Key , .they do not know how to cut basic automotive keys.read more

Folks, you would be hard pressed to find a security system installer as good as Greg at Sprint…read moreSecurity. Attention to detail, knowledge, and perfect execution along with very fair pricing makes him a rarity in the alarm business. I have to say, he even found a serious error in our system, where the smoke detectors were not linked so an alarm on one floor did not sound on other floors. This was after an "inspection" was performed and passed as part of the closing process. Of course, Greg spotted this and fixed it, and who knows, may have possibly saved our lives if we had a fire event. Just a fabulous service and experience. Thanks Greg!

Greg is a lifesaver, I can't recommend him and Sprint highly enough. At my business, our previous…read moresecurity service provider of many years gave us only one week notice that they were terminating our service. I called Greg and he got right on it. When he and his associate Rimas came by to do the install, it was a way bigger job than any of us had expected, since our previous provider had left things a mess. It took literally about twice as long as expected, and was a very demanding job. They never complained once, and didn't charge us extra. They got us up and running in no time, at a very fair price. Sprint is the best, we're so happy to be working with them!

I was desperate to find a locksmith who could liberate my ebike from a pretty hefty U-Lock. I had…read morelost my only key along with some other bike keys on the weekend ...after searching everywhere I had been on my bike on Saturday. No luck. Ray - owner and expert locksmith - made room for me in his busy day this morning and with a powerful angle saw, he went to work on it. It took 4 cuts to free the strong lock and it involved a 20 minute recharge for his battery. While I will have to replace the lock, there really weren't any options. it was an older lock and the paperwork - if I even saved it, had long since disappeared. I highly recommend this operation. It delivers!

John came to our house the same day I called, even though it was not an urgent issue. He re-keyed…read moreour front door in a professional manner. John was friendly and took the time to answer any questions I had. I recommend John at The Lock Fixer for your residential lock needs.

Fast and quality service! Jesus made it easy to setup an appointment and was on-site on-time and…read moreready to go. He fixed my outlet issue quickly and was a breeze to coordinate with on billing. Good value for the expertise!

What a great experience I had with JMF electrical. I had some power and wiring issues at my house…read more A quick call, great conversation and I felt very comfortable with Jesus and his knowledge. His prices were reasonable, he made me a priority and the work was done right and quickly. I would absolutely recommend JMF electrical

I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

I am 70 years old and this is probably the worst company that I have ever experienced dealing with…read more There monitoring service is actually worst than the products that they install. False alarms that they can't correct without hundreds of dollars in extra charges and long wait times to get resolved.