We recently moved to the area, and one thing I was nervous about was finding a trustworthy mechanic…read moreas a bad mechanic can cost you tons of time and money. I originally got turned on to Roberts Auto Repair by seeing the blue Tacoma with the phone number on the side. I figured anyone who can keep a truck that old looking that good has to be one hell of a mechanic. I just picked up my old own truck this week, and Roberts was the first place I took it as the check engine light was on. I pulled the codes, and it turned out to be the knock sensor. I took the truck in fully intending to just have that sensor replaced, and Jason talked me out of it because it wasn't needed. I feel like the best way to judge how trustworthy a business might be is if you walk in trying to spend money on something you don't need and they turn you away. If Jason would have been like, "Oh sure we can do that no problem," I'd be $150 lighter and probably never even really know that I didn't need to do it. Instead, his guys tuned the truck up and replaced a problematic radiator and the thing runs as good as new. We'll definitely be going to Roberts Auto Repair from here on out. They did good work, didn't upsell me on things I didn't need, and got it all done quick. What else do you need in a mechanic?

This is by far the most rude, and least professional business we've ever used. He did not hold up…read moreto their word, he called us names, like "feaking yankees", he said some incredibly mean and unprofessional things to us. He's hot headed, and it's been said numerous times that he is thriving off of the good business his father established and he took over. He said that because we upset him by asking if the work was done correctly and saying it's important because of many of the reviews we are reading and the fact that we have three babies in the vehicle, that our car was in his custody now and he was going to charge us whatever the heck he wanted to and we had to pay it or we would not get our vehicle back. He didn't get the vehicle in when he said he would and closed up shop without notifying us. My husband had to pay our plumber to get to work the next morning, as we are new to the area and do not know anybody. The only reason we went to him and not our previous mechanic was because he ensured us he would have the vehicle in That Day. ********He said that we would not get charged as agreed upon unless we took our bad review down. He still overcharged.********* He's called us numerous time back to back when we've messaged him confronting him of the damages done to our vehicle while in his custody, and harassed us. We have phone log attesting to this. *******POSSIBLY THE WORST OF ALL, they in fact DID cause damage to our vehicle. When driving off his lot the day the work was completed, our vehicle began to shake all over the road. A bunch of lights came on as well.******** We found out days later that not only did they barely hand screw in the bolts on our wheel bearings which had practically fallen off, but they also broke our vehicle sensor, which is accessed thought the wheel bearings. Additionally, we had to replace two wheels which were recently put on due to damages done as a result of the bolts not being screwed in. We have paperwork from several mechanics, one of which we say who the day before going to him (they ran a full diagnostics, no lights on, no issues with vehicle), and the mechanic we saw after leaving Roberts, both attesting to these facts. He refuses to pay for the damages, he's fought us every step of the way. RUN FROM THIS MECHANIC if you value your and your families safety and money. It might sound like I am over exaggerating, but I have actually left so much out of this review. We would be here all day if I mentioned all that he's done and said to us. We have sought legal aid in this matter as well as contacted the BBB and Attorney General. Long story short, I suggest you save yourself the headache and money and go elsewhere!

Got my car detailed and they did an amazing job! I have two dogs i carry around daily and there…read morewasn't a single hair to be found after they were done. They work quickly and do a great job.

Just got my car back from Poor Boys and I would certainly recommend them. They detailed my car…read moreinside and out-even the trunk! Brakes all the way around, tune up, and even got the haze off my headlights. I'm extremely pleased. They have moved into a bigger building towards Kingston before you get to Dominos Pizza.

RV alignment recommendation.. Received a fantastic service at a reasonable and fair price.read more

While on the way to Pigeon Forge and pulling our camper, our check engine light came on. A quick…read moreGoogle search led us to "The Auto & Truck Shop." We called and talked to Mike, who told us to head on over so he could take a look. He was quick to help us out and get us on our way, and we appreciate his willingness to work us in!

We had been taking our vehicles out of town for service and wanted to try someone local. Car Fix…read morewas recommended to us so we had a relatively small item repaired on our second car. I appreciated the online booking and the text reminder of our upcoming appointment. Unfortunately some unexpected parts needed to be ordered but all the work was done within 24 hours. We appreciated their customer-focused service and fair pricing. These are the takeaways here. We recommend that you give them a try!

Went in for an oil change special. While I was there I asked them what they would charge to swap…read moreout my quick struts on the front and shocks on the back. Labor only. Quoted me $730.00.... Clarkrange Garage did it for a hundred bucks in forty minutes.... Nothing but a rip off place.

The best towing experience I've ever had. At a very reasonable price. I would recommend to anyone…read more needing a tow.

Had to have a very old non-operational vehicle towed from one storage facility in Crossville TN to…read moredifferent one across town. I texted the business number and got a reply right away with pricing and availability. Driver showed up early and got the job done flawlessly. I'll definitely be saving this company's number for the future! Thank you

Richie recently repaired my Mustang EV. He and his crew are true professionals. My car looks like…read morenew again. I would definitely recommend Richie's Cumberland Collision.

Richie's was super helpful and fixed our vehicle which had been damaged during the storms by a tree…read more!! His quote was totally fair and the work was fixed superbly!! No hesitation to recommend this organization.

I am so glad I brought my truck and car here for some minor touch-ups. The service was quick,…read moreprofessional, and very reasonable. I strongly recommend this business if you're looking for awesome service at a great price.

I was in an accident while sitting at a red light. I had no idea where to take my truck. I had…read morenever been in an accident before. The tow truck driver said he was taking it to Baisley's, and that he was really good. So long story short.... Mr.Baisley was very friendly,very informative, and he did a fantastic job! No one could believe I had even been in a wreck. The paint match was perfect! No scratches, dings, or any sign of an accident. It was perfect!!! I definitely would recommend him to EVERYONE!!! You definitely won't be disappointed!!!

Stopped by Consolidated Body Shop to ask about getting a really bad mark buffed out of our…read moreAirstream, which was hit by another vehicle while in storage. Hoped to get an estimate on price and timeframe that we would need to leave it with them. To our surprise three employees immediately showed us attention. One gentleman came out carrying a fancy buffer and some product. He buffed out the bad spot almost completely within about 10 minutes. When we asked what we owed him they told us NOTHING! Whaaat??? We gave him a tip. Just want to share our positive experience. We will make the 1hr drive back to Crossville just when we need a body shop. They are awesome!

I admit I had a small fender bender. The Consolidated crew did a superb job making my vehicle look…read morenew again!