Unfortunately about 99 percent of the people working for housing hope are incompetent, couldn't…read morecare less about the mission statement, and are far from philanthropic. They don't communicate with residents are even each other. They are constantly late for appointments if they even show up at all, they don't respond to phone calls, emails or requests. I was never informed of all the great programs, employment opportunities and classes they brag about online. If you are going to live in one of their units I would definitely suggest saving all of your rent receipts because they're constantly losing rent checks or not entering it into the computer. I was overcharged rent on three separate occasions and never credited back the amount I was owed in the computer so they tried to say that I owed rent from years prior, even when having a rent receipt from their office signed by them. They charge everyone for a mandatory "carpet cleaning" fee when they never clean the carpets or replace them. They constantly have you put different dates on paperwork when signing and they never get it right the first time. A lot of the management is very rude especially Janet rainwater. I've heard her tell people that they can go back to "living in their car" or "can be homeless again". They know that people living in housing hope units have nowhere else to go and they take advantage of that fact and abuse it. There is a rare few people working for them that do care but for the most part they're incompetent and to say management is a shit show is a great understatement.

I spent about 6 years with Housing Hopes, housing program. I Should have stayed until I was done…read morewith school, but nonetheless they were nothing short of amazing. They went above and beyond to help my family. I got certificates that were helpful with everyday life challenges, as a low income mother, among other helpful classes. I also received training with Ground Works landscaping, and got hired on. Housing Hope staff helped me with focusing on what I needed to, for my future.They help me through some of my darkest days; I will never forget those who helped me.

Such a cute place! Service was really nice- guy at the friend was so polite! They had such a wide…read morevariety of items-including vintage vinyls! Overall, this was an awesome shop, and I would totally come again if I lived in Seattle.

From the owner: Looking for an alternative to chain thrift stores where the profits go to private corporations or…read morefund excessive C-Suite salaries? We are a local 501(c)(3) nonprofit organization that serves the pet parents of Snohomish County, WA by making it possible to keep their pets in their loving homes, out of shelters, and from being unnecessarily euthanized. We offer a wide variety of new and pre-owned merchandise at incredible prices. We put out new items every day! Come treasure hunting today!

Bella's Voice is a wonderful way to support the animals while thrifting something snazzy! I was…read morepleasantly surprised by the selection of items; including a variety of quality clothes, kitchen supplies, and miscellaneous house decor. I picked out a few treasures to take home and the checkout service from the employees was professional and friendly. What a great bang for your buck. I'd pick Bella's over Goodwill any day!

We used to really like Bella's Voice and shopped there regularly after moving to Lynnwood in 2024…read more We have spent close to $3,000. That changed with one visit which occurred a month ago. Look at the photos for the condition of a rug they sold. At the Shoreline store, I purchased a rug that was tightly rolled and sealed with tape, so there was no way to inspect it at the store. When I got it home and opened it, it was in unacceptable condition: heavily stained, paint marks, and a strong cigarette odor. This is not an item that should have been on the sales floor. I brought it back within a week with the tag attached and receipt in hand. The manager Leonora did not start by looking at the condition. Instead, she went straight to finding reasons to deny the return. First saying there was no tag (there was), then saying they don't accept returns on "furniture." At no point did she engage with the actual issue. When I tried to show her why I was returning it, another employee inserted herself and escalated the interaction. I did raise my voice out of frustration (my voice carries) but I made no threats and was trying to explain a legitimate issue. Rather than hearing the concern or working toward a solution, the situation escalated quickly. The manager told me to leave or the police would be called for CRIMINALLY TRESSPASSING, and that is exactly what happened. Police were called over a return. I tried to de-escalate and offered reasonable solutions (exchange or completing my purchase), but the manager declined and stayed focused on denying the return and calling the police to have us removed for CRIMINAL TRESSPASSING! Even the responding officer looked at the rug and attempted to find an amicable resolution. My daughter, who was not involved in the interaction, was also threatened with trespass, which was upsetting and unnecessary. This should have been straightforward customer service: 1. The item was not in acceptable condition and the condition was against their own donation policy. 2. It was packaged in a way that prevented inspection 3. A reasonable review could have resolved it Instead, it escalated into a situation involving publicly funded law enforcement over a defective item. As a nonprofit serving the community, I would expect a greater emphasis on resolving issues directly rather than relying on public resources to shut down a legitimate concern. For a place called Bella's Voice, it was surprising how quickly the conversation was shut down. The executive director has chosen to ignore my formal complaint. Photos are attached so others can judge the condition for themselves.

I volunteer here and adopt from here. This shelter is a municipal one, which means they don't have…read morethe same LEGAL leeway that rescues and private shelters do. With that said, I've never worked with a better organization -- the staff despite dealing with the toughest animal welfare cases our society can bring do what is best for the animals. They throw vaccine clinics, do what they can to provide spay/neuter, and employ a behaviorist so that every animal gets a chance if possible. It's not always possible -- which those who don't work in rescue clearly don't understand. It's a thankless job as these comments show. I recommend everyone with something unkind to say to spend some time volunteering, and they'd get A PIECE of the demoralizing and bleak reality that the shelter employees deal with daily all to help and do what they can for the thousands of animals that come into their care. Picture is the very best boy I adopted there.

What could improve...aside from their reputation? The lame…read moreand poorly composed photos of the dogs need vast improvements. There are many tips and tutorials on creating great photos of dogs that are available on the internet. Or, use AI to get some tips. The dogs deserve great photos that will greatly assist in them acquiring furrever homes. It's called Marketing. Get to work! I didn't view the kitty photos. I can't imagine them being much better.

I had an awesome experience at this location and was able to find Hawthorne Village Disney…read moreChristmas decor. It was all in working condition and the prices were fair for a thrift shop. I was able to mention to the cashier I donated before coming in and was given a 20% off coupon which helped a ton. This location I went in looking for collectibles and found some really cool Pyrex I passed on because of the terribly inflated pricing. I think they forget there's lead in most of those items. So - be careful on hunting down those things. There's no public restrooms and some rowdy transients that hang off on the side that'll tell you all types of rude pieces of knowledge as you walk to your car. Self checkout only it seems here which works for me.

I was here with my friend and we were checking the new racks but all the workers seem hostile and…read moreone of them said don't mess them up with attitude. I don't get why we are being profiled just because we are teenagers. I don't like how we are being treated different even though we are paying customers.

Out of the blue after 4 years of being an exemplary customer, I received notice that my coverage…read morewas being terminated due to "missing shingles". My home's roof is fairly new and has no missing shingles. I responded to this false claim, requesting that they look into their error. Instead, I was asked for proof of the roof's condition. The burden of proof is not on me. Travelers was more than welcome to come inspect my roof and determine why such an outrageous and clearly false claim was made, but they did not. I cannot remain a customer with a company that treats its customers like this. If I ever needed to file a claim, I can't imaging the battle that would ensue to force them to pay. Because of this blatant, unprofessional mistreatment, I have switched to the competition.

We have had car and homeowners insurance with Mosaic for over 10 years. We got a good price for our…read moreinsurance when we started. Matt has been so helpful whenever little things have come up. I highly recommend Mosaic!

I spoke with his assistant or the front desk gal I think it's the paralegal? Sorry for my…read moreterminology. I am unfamiliar with the position names. She was absolutely fantastic though. I think my case wasn't in the firms wheelhouse, but she gave me three separate numbers for other law firms and places to call to see if they were in my wheelhouse of needs very professional and extremely polite and a pleasure to talk to I can only expect working with Mr. Moody would be fantastic as well

Rod Moody is a competent attorney and caring person. He is knowledgeable in employment law and an…read moreexpert in nonprofits. He was helpful to me when I was in need.

Great thrift store! Friendly staff, lots of items, & surprisingly well organized. I didn't get…read moreanything but I had a blast browsing the artwork and kitchen stuff.

Large and well organized store supporting a food bank. Friendly staff. Clean. Has a fitting room…read more Good prices. Worth a stop if you are in the area. FYI the nice cashier forgot to add the discount and overcharged for a discounted seasonal item, so check your receipt. Luckily you are buying for a cause so I just considered it a donation.

I had my 1967 Chris transmission rebuilt, they found unused parts 50 years old. Mike, Tony and the…read moregang are so informative about what you may need since you're elbows deep in the engine. My favourite line after I had learned the original was basically shot and I shouldn't have been able to changes gears, "your transmission was kinda working on memory and she is almost 60 now"

This place has everything! I could be lost in here for hours!! Friendly staff and reasonable prices!read more

Adopted an adult cat from PAWS Lynnwood shelter and had a great experience. They do thoughtful…read morework to get to know the adult cats in their shelter, more so than other shelters, and PAWS adoption counselors actually talk to you about your wants/needs to find a good match. I could actually tell that they want the best for the cat and for the adopter, providing lots of information and resources there and post adoption. The cat we saw on the website was not available by the time we arrived but they had several options and we were able to spend as much time as we needed with the cat before deciding. I also appreciate that they will do a 24 hr hold so you can go home and think about it, pickup supplies etc. Highly recommend PAWS for adult cat adoption!

One year later, I would love for others to see what can happen when you rescue , we moved after a…read morefull year together and have a great patio this man is all about it . Thank you PAWS. He's amazing and so happy in the sun