We used to really like Bella's Voice and shopped there regularly after moving to Lynnwood in 2024…read more We have spent close to $3,000. That changed with one visit which occurred a month ago. Look at the photos for the condition of a rug they sold. At the Shoreline store, I purchased a rug that was tightly rolled and sealed with tape, so there was no way to inspect it at the store. When I got it home and opened it, it was in unacceptable condition: heavily stained, paint marks, and a strong cigarette odor. This is not an item that should have been on the sales floor. I brought it back within a week with the tag attached and receipt in hand. The manager Leonora did not start by looking at the condition. Instead, she went straight to finding reasons to deny the return. First saying there was no tag (there was), then saying they don't accept returns on "furniture." At no point did she engage with the actual issue. When I tried to show her why I was returning it, another employee inserted herself and escalated the interaction. I did raise my voice out of frustration (my voice carries) but I made no threats and was trying to explain a legitimate issue. Rather than hearing the concern or working toward a solution, the situation escalated quickly. The manager told me to leave or the police would be called for CRIMINALLY TRESSPASSING, and that is exactly what happened. Police were called over a return. I tried to de-escalate and offered reasonable solutions (exchange or completing my purchase), but the manager declined and stayed focused on denying the return and calling the police to have us removed for CRIMINAL TRESSPASSING! Even the responding officer looked at the rug and attempted to find an amicable resolution. My daughter, who was not involved in the interaction, was also threatened with trespass, which was upsetting and unnecessary. This should have been straightforward customer service: 1. The item was not in acceptable condition and the condition was against their own donation policy. 2. It was packaged in a way that prevented inspection 3. A reasonable review could have resolved it Instead, it escalated into a situation involving publicly funded law enforcement over a defective item. As a nonprofit serving the community, I would expect a greater emphasis on resolving issues directly rather than relying on public resources to shut down a legitimate concern. For a place called Bella's Voice, it was surprising how quickly the conversation was shut down. The executive director has chosen to ignore my formal complaint. Photos are attached so others can judge the condition for themselves.

I absolutely love thrifting and I'm mildly upset that I didn't find out about Bella's Voice sooner!…read moreIt is, without a doubt, my new go-to for second-hand goodies, especially because it's so close to me. I believe all proceeds also go to animal welfare, so this place is a win-win. Store & Selection: (5/5) Upon entering, it's definitely smaller than most thrift stores I've gone to, especially compared to big names like Value Village and Goodwill. Do not let that turn you off! The selection here is AMAZING and I love how the racks are organized by size and color. I think I've walked out with an armful of stuff each time I've gone. Service: (5/5) Everyone here is really nice and they make checking out very quick. Other notes: Not sure exactly how their discount system works and how often it changes, but all their stuff is tagged by color for a corresponding discount. This place is definitely cheaper than other thrift stores, which is great if you're in a pinch.

I volunteer here and adopt from here. This shelter is a municipal one, which means they don't have…read morethe same LEGAL leeway that rescues and private shelters do. With that said, I've never worked with a better organization -- the staff despite dealing with the toughest animal welfare cases our society can bring do what is best for the animals. They throw vaccine clinics, do what they can to provide spay/neuter, and employ a behaviorist so that every animal gets a chance if possible. It's not always possible -- which those who don't work in rescue clearly don't understand. It's a thankless job as these comments show. I recommend everyone with something unkind to say to spend some time volunteering, and they'd get A PIECE of the demoralizing and bleak reality that the shelter employees deal with daily all to help and do what they can for the thousands of animals that come into their care. Picture is the very best boy I adopted there.

What could improve...aside from their reputation? The lame…read moreand poorly composed photos of the dogs need vast improvements. There are many tips and tutorials on creating great photos of dogs that are available on the internet. Or, use AI to get some tips. The dogs deserve great photos that will greatly assist in them acquiring furrever homes. It's called Marketing. Get to work! I didn't view the kitty photos. I can't imagine them being much better.

I had an awesome experience at this location and was able to find Hawthorne Village Disney…read moreChristmas decor. It was all in working condition and the prices were fair for a thrift shop. I was able to mention to the cashier I donated before coming in and was given a 20% off coupon which helped a ton. This location I went in looking for collectibles and found some really cool Pyrex I passed on because of the terribly inflated pricing. I think they forget there's lead in most of those items. So - be careful on hunting down those things. There's no public restrooms and some rowdy transients that hang off on the side that'll tell you all types of rude pieces of knowledge as you walk to your car. Self checkout only it seems here which works for me.

I was here with my friend and we were checking the new racks but all the workers seem hostile and…read moreone of them said don't mess them up with attitude. I don't get why we are being profiled just because we are teenagers. I don't like how we are being treated different even though we are paying customers.

We have had car and homeowners insurance with Mosaic for over 10 years. We got a good price for our…read moreinsurance when we started. Matt has been so helpful whenever little things have come up. I highly recommend Mosaic!

Out of the blue after 4 years of being an exemplary customer, I received notice that my coverage…read morewas being terminated due to "missing shingles". My home's roof is fairly new and has no missing shingles. I responded to this false claim, requesting that they look into their error. Instead, I was asked for proof of the roof's condition. The burden of proof is not on me. Travelers was more than welcome to come inspect my roof and determine why such an outrageous and clearly false claim was made, but they did not. I cannot remain a customer with a company that treats its customers like this. If I ever needed to file a claim, I can't imaging the battle that would ensue to force them to pay. Because of this blatant, unprofessional mistreatment, I have switched to the competition.

Rod Moody is a competent attorney and caring person. He is knowledgeable in employment law and an…read moreexpert in nonprofits. He was helpful to me when I was in need.

From the owner: Employment, Contract and Civil Lawread more

Great thrift store! Friendly staff, lots of items, & surprisingly well organized. I didn't get…read moreanything but I had a blast browsing the artwork and kitchen stuff.

Large and well organized store supporting a food bank. Friendly staff. Clean. Has a fitting room…read more Good prices. Worth a stop if you are in the area. FYI the nice cashier forgot to add the discount and overcharged for a discounted seasonal item, so check your receipt. Luckily you are buying for a cause so I just considered it a donation.

I had my 1967 Chris transmission rebuilt, they found unused parts 50 years old. Mike, Tony and the…read moregang are so informative about what you may need since you're elbows deep in the engine. My favourite line after I had learned the original was basically shot and I shouldn't have been able to changes gears, "your transmission was kinda working on memory and she is almost 60 now"

This place has everything! I could be lost in here for hours!! Friendly staff and reasonable prices!read more