The right people in charge of your holiday rental can make such a difference to your holiday. Sadly, on the other side of the coin, this is also true of Lorena's Property Management as they are so unhelpful.
We booked our holiday through Owners Direct which we've used before. The bad part about this web site is that if you make a complaint all they do is pass it on to the property owner or manager so nothing actually gets done. For our holiday this time the initial contact, although hardly quick, was friendly enough. When we arrived in Spain we were shown to our villa by the rep, Lorraine, but after that things deteriorated. The local restaurant complex, listed as being 200 metres away, was a great deal further. The villa was advertised as being part of a gated complex but our front door opened onto the street with a walk to a locked gate behind which was the pool complex. We were meant to have had a folder full of information and menus for local restaurants this was detailed on a laminated sheet left in the villa. I addressed these issues with Lorraine but she argued on every point, saying she didn't write the web site, adding that she didn't know what was on the sheet and even saying no restaurant would let us have a menu. It reached the point where she was actually being fairly rude with comments like 'this isn't a hotel you know'. She eventually agreed to provide us with a pack of information but when it arrived most of it was out of date and it contained no details of any restaurants highlighted on the laminated sheet. In short it was useless.
We also requested wi-fi at the villa. This proved very unreliable and when it stopped working completely and I sent a message asking if it could be fixed my request was ignored. 2 more requests were made and these were ignored too. When Lorraine appeared on the final day she insisted we hadn't ordered wi-fi even though I have emails between us confirming that we did. I am still baffled as to why she chose to ignore my requests for it to be fixed as opposed to telling me then that she thought I hadn't ordered it. Every part of our dealing with this company proved difficult and awkward as this lady seemed determined not to help us.
If I came across Lorena's Property Management again I would immediately look at other properties as they have no idea how to look after people. If you don't need to contact them you might have a decent holiday but if you need their help forget it. Without doubt the least helpful and most unprofessional company I have ever come across just avoid them! read more
