My husband is in here now as we are suffering with his abscess in his stomach. And they are talking…read morebout how we ain't shit together and spreading my information with other nurses. Worst healthcare place ever. Very disrespectful care. They whisper and spread drama. Talkin crap about others that happened in the past. Do better hospitals do better.

Medical staff discriminates you because of your gender yells at patients for nothing and when you…read moreask for a Supervisor they tell you if you wanna leave at your own risk! I would like to file a complaint for Medical negligenance !!! I came in with posible stroke (chist pain) Melissa the nurse NEEDS to be fired if you have the nerve to yell at a patient while his asleep your in the wrong line of work be respectful I truly hope that this goes up to the chain of comand eventually someone will die ,staff need to be held accountable for their actions! Please to staff quite covering other staff actions especial when there un profesional hope I recieve a letter from hospital and they actually really take this matter and fire this person not just take patients Insurance

This is an excellent doctor who is very caring and has always provided excellent care. He makes…read moresuggestions in terms of health care and will always get you in if you need an appointment.

I have been a patient of Dr. DUONG in the Calexico clinic for quite sometime. I value the…read morerelationship I've grown to have with Dr DUONG himself, and appreciate his care, however, his staff in the front office are rude, combative, unhelpful, laugh at the patient and lack a lot of knowledge with the insurance world and how to be sympathetic with their patients. I was told I was being charged for procedures I did not get serviced. When I confronted the front office staff both Hispanic girls talked over me, where not able to explain to me why they wanted to charge me extra fees, hanged up on me when I asked to speak with Dr. DUONG directly over the phone. When I walked in in person refused to tell Dr. DUONG I was there to speak with him and laughed at me and mocked me when I told her I would be filling a grievance. I came in with accurate cpt codes for services rendered to me and reminded them of Dr. Duongs contract with my insurance company. Female at front office stated she will be adding a billing to code to my claim everything I did not get the services she was referring to. I told her if they did that that she would be committing fraud and asked politely again if o could speak with Dr. DUONG about the issue. Front office female laughed again at me and told me no, that doctor DUONG was very busy. I told her kindly I understood he was busy and requested for him to call me back the following week. She laughed at me again sarcastically and started her will be busy then too. I think she knew she would get in trouble if DR. DUONG heard about how they treated me and how she wanted to Bill me for services I not receive. As much as I like Dr. DUONG and appreciate his dedication to me as his patient I find myself having to leave his practice because of the horrible and rude treatment received by two of his front office female staff. It is not worth it to for me to experience horrible mocking behavior from his staff every time I go into the office and every time I call the office. It is sad but these two female front office workers giving horrible customer service sets the tone and makes me never to want to go back to the office and not recommend the office. Dr. DUONG if this message ever gets to you, look closely at your front office staff in calexico attitude and maybe re-educate them to be kind and give God customer service to your patients because your service is good Dr. DUONG but some of your staff makes it undesirable to continue visiting you as a PCP.

I would give them no stars if that were possible. My husband and I had the Brawley location as our…read moreprimary care facility through our insurance. Long story short, we were denied service because they would not process our referrals. My husband needed to see a hematologist, and I needed an ultrasound breast exam. Neither of us ever got our referral within a whole year. We complained to our insurance, and after a couple whole months, they called my husband to try to set up the hematologist appointment. I never heard from them regarding my issue. Anyway, we had switched PCPs by that time. We needed timely care by medical staff that care and take ownership of what needs to be done and don't try to kill us by denying us medical service because we are Black. Innercare Brawley does not provide quality medical care.

Almost a year with pain and severe allergy reaction and still no help, besides the point that some…read morerandom employee came into my room while I was with the nurse and started to try to scold me......no ma'am I spoke up I wonder how many people are neglected just because.....will not recommend this clinic. I still have my 3 large tumors with pain 6 and higher EVERY DAY!!!

Excellent attention to detail and obvious caring attitude mixed with her always current knowledge…read moreand proficiency make her the finest family practitioner we have ever dealt with. She has kept us in good health with Gods help, and we love the care she provides.

Dr Padrone was great and very thorough. Her staff is really nice, especially Nancy. I would…read morerecommend her to anyone looking for a good family doctor.