Our experience with Lorien Harmony Hall was very cold and corporate. The executive team lacked empathy and compassion for our father who was in critical need of assisted living support. In August, we expressed interest in Lorien Harmony Hall for our father, who really liked the place when we toured. In October, Lorien's Executive Director, Victoria Rosier, decided to deny my father's admission based on an arbitrary clinical assessment that he needed sub-acute rehab first. They did not acknowledge current medical records, or clinical staff attempts to work with Harmony Hall for direct admission. The appropriate action would have been a peer-to-peer clinical discussion to clarify any questions. However, as the clinical case worker put it "they just don't want to take him". Our family invested $4500 in the community fee, had countless emails with Lorien over the course of two months only to be denied by email for an acute incident. When I told the Executive Director, Victoria Rosier, how disappointing this was, she said she was sorry we felt this way and our $4500 check was waiting at the concierge's desk. The entire experience was devastating and left us and our loved ones without planned support. While I believe the sales director, Chelsea, tried really hard to advocate for our family, I do not believe she has the support of her leadership team or the freedom to make executive decisions. She often had to get confirmation from her Executive Director, Victoria Rosier, to finalize any agreements. My experience with Victoria was not pleasant, she was often rigid and lacked the compassion expected of a healthcare executive. She also did not show the ability to be strategic to achieve a common goal, which was helping our father find as safe and welcoming home. My only advice to anyone is if you are looking for a compassionate team that will work to serve your family's needs, look somewhere else. read more

Do not place your loved one here!!! Bad experience with a family member being told they were the right fit and they needed 24/7 care instead of Assisted Living. read more

My dad moved into Harmony Hall in October 2015. He had a great one bedroom apartment that was very spacious. Before moving dad to Harmony Hall I visited over 20 assisted living in the Anne Arundel and Howard County area. Harmony Hall by far offered the most Care at the best price ever. The caregivers really took good care of my dad and kept me informed at all times. I spent a lot of time with dad at Harmony Hall. The food was delicious and the staff was incredible. unfortunately Dad passed two weeks ago he had been in bad shape for a long time. He kept telling me he just wanted to get back to Harmony Hall. I thank all of the folks at Harmony Hall. I highly recommend Harmony Hall I'm glad Dad got to spend time there and I got to meet such nice people. read more

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An absolutely lovely facility, with amazing, friendly, and helpful staff. Harmony Hall helped us host a charity event, and everyone was beyond amazing. The facility itself is beautiful and has newly been renovated, and every time we walked in there, everyone looked so happy. Harmony Hall is well organized, and always has lots of events going on for the people who live there. They have movie nights, bingo nights, and other community events to bring everyone together. Everyone is super nice and I highly recommend Lorien Harmony Hall. read more

I have had issues in the very resent past I had a meeting with the Administrator and the Executive Director today and many of the issues that I had are being resolved. I have a lot of hope that I will be able to give Harmony Hall a 5 Star rating. In the past, the rating that I would have given Harmony Hall was a 5 star rating. This was due to the attention that the employees from the people in the dining room, chef, nurses, med techs, caregivers and ultimately the Executive Director. This was due to the attention that when I had a concern, it was addressed. Due to this meeting I am raising the rating to a 3 star rating. read more

My nephew and I recently selected Harmony Hall for my sister. The staff there has been extremely helpful. They are caring and responsive and have eased the concerns of our family. My sister, who has been there a month, has settled in nicely, is participating in activities and enjoying the food. There is really nothing negative I can say. It is everything we hoped to find for our loved one and we recommend it highly. read more