Very helpful and friendly. I had bid online and went to pick it up…read moreon a monday. The lady was friendly, and offered to ship our item next time, because we were about 2 hours away. So nice. All the other auction houses refuse to ship.

Geordyn, I do have…read moreunresolved concerns and emailed you once again at the email you listed a week ago in response to your comment here. I still have not heard back from you, so I will respond here. I do have to disagree with the comments you stated. 1. You stated, "all of our client communication is handled via email, which is outlined in our consignment agreement." The consignment agreement that we have did not state that all communication is handled via email. The agreement itself does not even have an email address on it. We did send you multiple emails though and did not receive one reply from you from those emails as we stated in our original review. 2. You stated, "We provided a free pick-up and transport of your items from Kingsburg as a courtesy and at no cost to you." Yet you charged us almost $700 for pickup and transport of our items. I don't consider that free. 3. You stated, "consign your forklift through our auction -- and after it was already listed and sold -- you chose to sell it independently." When we called you and said that we would like to sell it. You told us there was no problem with us selling it and never said anything about having sold it. Please reply to our emails so we can address these issues and the others we have stated in our multiple emails to you.

After some hiccups with pick up times being not being defined well and a bit of a hard time getting…read morein touch with someone, I picked up my items today. The staff was very helpful, kind and made sure I had everything I purchased. I am pleased with what I bought and would buy from them again.

the gentleman who helped me was edward he was very helpful w good customer service!!!!read more

My husband and I recently attended a sale by Dan Cobb Estate Sales. Dan responded to my email where…read moreI had questions regarding how they handle entry in to the sale. Not only did he promptly reply but followed through with their policies and handed out numbers the morning of the sale. Bonus is they allow you to stay in your car. The Sale started promptly on time, they had plenty of help and even had someone watching the hold tables. All items had tags and were fairly priced. We appreciated their professionalism, kindness, and sense of humor which made attending their sale a lot of fun. We look forward to the next sale. Thanks again!

Dan was amazing! Even though he was booked out for two months he took the time to answer my…read morequestions and educate me on the entire process as I am looking for an estate sales company for my parents home. He recommended another company for me to work with as well which I am meeting next week. I appreciate his time, professionalism and his willingness to spend the time with me. Thank you!

I'm really disappointed with Auctions R Us. I bought an air compressor that was listed as working,…read morebut it did not work at all. They ended up offering me store credit for the issue. At a later auction, I bid on and won another Kobalt air compressor, only to discover during pickup that it was actually the exact same broken compressor I had previously purchased. The original lot information was still underneath the new lot sticker. Even after acknowledging it was the same compressor, they still only offered store credit. Relisting a known non-working item without clearly disclosing it is extremely frustrating and feels dishonest. Based on my experience, I would be cautious purchasing equipment from them in the future.

Haven't attended this auction house for years. So, imagine my surprise when I get a call out of…read morethe blue from them telling me to pay and pick up my items from their most recent sale. What?? I was never there! Apparently once they issue you a bid number its there for life. Somehow they must have given it to someone else or made a clerical error when recording it. I told them that I haven't been in attendance there for many years and was not planning on ever attending them again...they acted like I was lying. I told them to Delete my account!! Get rid of my number out of their records for good. That's dangerous to reuse the same number and make a mistake like this. Shabby business practices.

First, I rarely write reviews unless I am trying to warn others about shady business practices I've…read moreencountered. So this is not just a random "what a lovely business Jaxon's is" this business is legit. Such an incredible Auction and store. Javier and family are the kindest, most generous, honest business people. First and foremost they operate with complete integrity. I have been doing business with this family for a few years now, I have never ever been disappointed. If there ever was a concern it is quickly addressed w/o any hesitation. I have shopped with several other local Auctions Madera and Fresno and this auction is far superior. You will never be ripped off or disappointed here. Finally, I am a teacher and Fabian has generously donated books and supplies to my classroom and classrooms in the community. This business cares about their customers and the community. I give them a million plus stars for remarkable business ethics and care for their customers and community!

Great customer service!! Great selection and Great Value! went to look at a Coleman grill and they…read morewere gracious enough to allow me to make sure the product was what I wanted before leaving the store very happy with my purchase and will return again, Jaxon is running a stand up business and anybody reading this if you have doubts I wouldn't worry these Folks are legit!!!

Dale Ball is a FRAUD He came to New York where he's from…read more. he came to our house after someone told him we had a signed baseball bat by babe Ruth. He said he'd get the bat authenticated and then called my husband and said it could be sold at auction promised to give him the money after it sold . we made several calls.. left tons of messages .. finally after 2 years a lady called me and asked me to stop calling .. we were calling her young daughter She went on to tell me everyone was looking for him for pretty the same messages .. where my money, or where's my item .. please spread the word I hope someday to read he's been arrested . For all the scams he's pulled I wish we all could do a class action lawsuit .. any lawyers out there willing to take this on???? Please HELP Carol M

I came here to see what Pokemon cards they had for sale. The prices were really bad. $15 per pack…read moreregardless of the set, or 2 for $25 kind of thing. I understand there may not be a lot of options in the area, but you can easily find anything they have for a third of the price or less online. They had binders of holos and stuff if you're willing to dig for singles, but they didn't seem particularly well priced from what I saw either. Anyway, might be worth swinging by if you're bored.

I've had some good experiences in the past, but things have gone downhill. First, they don't have…read moremany options these days for auction items. Next, I have bought things from them online, but the wrong item was in the box when I picked it up. Their only response was that I should have came onsite to review the item before purchase. However, nowhere on their website is it stated that there is an opportunity to come onsite to review items. I informed them of this, but they did not care. Recently I also purchased another item, and it had an Apple Air Tag in it. Now I don't know if it was stolen (air tag placed by a victim), or who my be tracking me and know where I live (air tag placed by a potential criminal). I reached out to them with this concern, but did not get a response. Most recently I tried to schedule a pickup, but their were no time slots available. Their site states that you are supposed to schedule your pickup appointment prior to the auction or the day off. But allowing people to schedule pickups prior for items they don't win is what fills up all the appointment slots with people who don't win items. It is a bad practice. I called and asked them if I could schedule an appointment, however their only answer was for me to was their appointment availability online in hopes that an appointment becomes available. This is not acceptable either because they charge you extra to ship items if you don't make an appointment to pick it up. I did check back, and the only availability was an unideal appointment. I had no choice but to grab this appointment ASAP. I checked back an hour later, and a better appointment became available. I tried to take that appointment instead, but they would not allow me to. They said this was because my invoice was tied to my appointment. This is untrue, because my invoice was already paid separately. All then sent out regarding the appointment was an email confirmation. It seems they are unwilling to take simple efforts to help customers, thus they must not care much about customer retention, which you think would help them generate more profit with competitive bidding. Some simple system and process changes could go a long way to improve their business, but there does not seem to be a willingness to improve. There are better auction sites around.

Overall this place does a great job! There is plenty of…read morevalue in most all the things they offer. Their service is great regarding most of their employees. There is a couple of them that could do a much better job with how they handle and speak to their customers.

The estate sale was advertisrd to start at 9;00. in reality it started a few minutes late. There…read moreare other sales where there are employees that want to help you when your arms are filled with potential buys. Not with this sale.

Frank and his crew sold my mothers home contents when she past away. They did an excellent job and…read moreare so knowledgeable about prices for certain items, I was impressed.

I bought a 2012 Isuzu man lift only to find out it was a year 2000. Please be aware it ran for 2…read moreseparate auctions as a 2012. I arrived to pick the machine up and found out that the date code was April 2000. (12 years older than advertised) When it was brought to their attention, "Well you're using it for personal use"???? What does that have to do with it! Lisa knows who I am, and I would appreciate someone responding with a solution to my problem.

If you want to buy things that don't work or missing parts here is the place! If youre lucky to…read moreread a description of the item it doesn't list missing parts nor if it works.