I was with a competing insurance company for over 25 years with excellent customer service . That…read moreagent retired and sold his agency . i switched to John Klein and he assured me he would provide the same customer service . Two years later not a single interaction w him as he turned me over to his young inexperienced staff that have a lot to learn . Rates went up 12% in year one then 18% more year two . Zero accidents , zero tickets , clean record . I switched again mainly for customer service and then find out i am now saving over 20% from my original policy w him and a staggering amount over their current quote

His team was really helpful. They helped me when I was in a serious jam. I needed home and car…read moreinsurance that was affordable and I needed it quickly. Not only did they get that done for me, but they also made it easy, handling most of the complicated paperwork.

I want to say that's is the Best Insurance business ever! I really love how they communicate and…read morereally work with your best needs! I also love the treatment you receive from the moment you call! Marianne is a gem! She is professional and courteous! She really went out of her way to help me get my needs met! Tami and his team are the best in the business!!

I have been with Rahmi since day 1 in his Belleville office. After a few minutes with him he made…read moreme feel like family dispite his large client base. That is a difficult it thing to do. I highly recommend Rahmi from State Farm for your insurance needs. His professionalism, expertise, and excellent customer service and staff made my experience stress-free. Rahmi goes above and beyond to find the best coverage tailored to your specific needs. Trustworthy and reliable in my book.

Linda was super. It was a complicated situation and she stuck for a long time with finding a…read moresolution which she did. Thank you Linda!!!

Linda is simply the best! She treats her clients as if they…read moreare her family. She is courteous, product knowledgeable and articulate. She trains her staff to the highest customer service standards! Thank you Linda!

I was with this Agency for a few years. I had to make a policy change. They misspelled our last…read morename. It took three phone calls and they still could not fix it. I decided to switch State Farm agencies. Can you imagine if I needed to file a claim. Staff seems incompetent.

After being a customer for years State Fam cancelled me due to my granddaughter having an accident…read morewith my car! I was told she was insured to drive but they cancelled me! They solicited my business when they financed our truck and were already insured by another company for over 20 years and told me because I financed through them I could geta better rate on insurance so I did!! BAD BAD MUSTAKE!! I received letter they were going to cancel me and I called Stephanie in the office she said she would try and help but they FIRED HER! Got a guy named DAVID who was taking over but he NEVER GOT BACK TO ME! AFTER MY 17th PHONE CALL IN A MONTH I GOT ANOTHER NEW GIRL so I FINALLY HUNG UP IN DISGUST! THEIS OFFICE IS UNORGANIZED AND THEIR CUSTOMER SERVICE SKILLS ARE LACKING BIG TIME!! FIND ANOTHER INSURANCE COMPANY OTHER THAN STATE FARM!! HORRIBLE COMPANY THST LIES AND HAS NO LOYALTY!

He really is a great accountant. I highly recommend him for any of your needs. He is super nice and…read morehelpful.

I don't write many reviews but this is warranted. As a freelancer in the city, I needed help filing…read moretaxes so I went to Marc. When filing as a freelancer on 1040ES, you're supposed to pay quarterly estimates. Repeatedly over the 3 years I used Marc, he told me as long as I paid ALL of the estimated taxes by the final due date as opposed to quarters, I'd be ok and not be fined. Well I'm sitting here at 3 years since using Marc and now I have received fines from the IRS for 2 of the years I used his services. Luckily I've switched to someone else who told me I should 100% be paying quarterly and no fines so far. And also saving a couple hundred on prep costs. I cannot recommend Marc's tax prep services for this reason. If you're cutting corners on taxes it'll end up costing you in the end. I gave Marc an extra star just because he was a nice and pleasant guy but fines speak louder.

We had the opportunity to work with Veronica and Cassandra as we worked on our mortgage. They we…read moreprofessional, friendly, and most importantly very helpful during the process of clearing title. I learned quite a bit as we worked together to address some not so common item which we needed to address one way or another. They were a pleasure to work with making an already stressful process not anymore stressful. Even after our closing, Veronica has been very available and helpful as we clear up a few escrow related items. If you have an opportunity to work with them or are looking for a partner for title services look no further as you will not be disappointed.

They were the brokers for my former condo both for the whole building's policy as well as my…read moreindividual unit's policy. Despite multiple claims filed on both over many years, Jakob's incredibly fast service & thorough detailed complete replies and actions always helped us to get through life's travails. Jakob has been a quiet, steady, greatly helping hand such that it is my great pleasure to recommend him here as your insurance broker for all of life's varied needs. I'm going to him again for my next home's insurance and beyond (car, life, renter's for future tenant, etc.).

This office is AWFUL. I don't write reviews, but this was such a terrible experience, I had to…read moreshare to keep others from making the mistakes I did!! They never can manage to keep information straight, never can keep things updated and are rude. It took me 4 times to successfully change my address and billing information and they still got it wrong. Susan, the woman who is allegedly keeping billing on track, screwed up so many times in a row, my policy lapsed and then ended up wrongly charging me! A huge mess and a waste of my time. Go someplace else for anything they offer. Total idiots.

I have used Bill Lum (STATEFARM) and companies for over 10 years now. The Team is excellent and…read morealways quick to help me. There was a CO-OP Purchase Closing that I went to, and a policy was missing. Susan the Agent was able to help me on the spot and did it in less than 15 minutes. I cannot ask for better service. Kudo to Bill and the Team.