Ashton is great !! He's very helpful and knowledgeable. Professional and his work is good…read more Moved into a new home and he helped us understand our whole pool setup. He comes every week and has helped us so much. If you're looking for someone to hire for your monthly pool cleaning, look no further than!! Give them a call!

After having issues with a previous pool maintenance company, I tried to take care of the pool…read moremyself and failed miserably. Eventually, I did some research and came across Ashton from Norvell Pools. I gave him a call, and I'm glad I did. Ashton came out and did a thorough inspection of our pool and aging equipment. He pointed out several issues, took the time to explain each one clearly, and made sure I fully understood what was going on. I never felt like he was trying to upsell me. He was transparent, honest, and genuinely focused on what the pool needed. He quickly got the water balanced and looking great. Ultimately, we did need to make some repairs, and Ashton was fully capable of handling everything. We ended up replacing the filter, valves, and pool heater, all installed by Ashton. We've been very happy with the results. Any time a question or issue has come up, Ashton has been prompt, professional, and committed to keeping our pool in perfect swimming condition. His pricing is fair, and the quality of his work is excellent. If you're looking for reliable regular maintenance or need equipment upgrades or repairs, I highly recommend Norvell Pools.

Joel is always there to service my pool and is 100% reliable and does amazing service and repair…read morework. Makes sure my pool is running top notch and is always leaving my pool sparkling clean week in week out. I definitely recommend Joel to service your pool. On a side note his flyers and door hangers are very well set up and his prices are very fair

PH pro pools services my pool every single week on time and in a perfect manor. I would recommend…read moreanyone to this service if they have a pool that needs it.

Marco was recommended to us by our local hot tub service company to repair our hot tub. He came out…read moreand then tried to get us to leave our go-to company. We thought that wasn't a good business practice, but he successfully fixed our hot tub and told our go-to hot tub service company that he was trying to steal business from them. We called him out another time for a repair, but he outsourced someone else to fix our hot tub who actually made the issue worse by breaking the threading off a component. He attached a part that wasn't even compatible with our hot tub. There's a 1 year warranty clause on the invoice, but Marco never returned our call after weeks of calling. So we spent over $1000 for this scam. We tried to look up the certification he sent us and noticed that his certification number was crossed off. Seems like he's hiding something because we couldn't verify anything about him. Bottom line, he's not consistent or trustworthy and has slimy business practices. You can call any other hot tub maintenance company around Big Bear and Blue Star/Marco has a bad reputation for this. You'll end up spending even more money and wasting time hiring Blue Star/Marco. Work with anyone else but this place!

Amazing service! They came through when others didn't! They send pics ! Whuuuut??? Never had such…read moreservice! Thank you team! Wow!

Honest and hard working. Knowledgeable and thoughtful. You don't find that very often anymore…read more Thanks Ray

From the owner: We have been installing and repairing Above & in-ground vinyl liner pools for the last 15 years…read more So we wanted to expand and now be a reliable cleaning maintenance company as well. These pools are often maintained the wrong way with improper chemicals. We will make sure to use the correct chemicals to ensure you liners last and retain their color & pattern. We do clean all type of pools. But we specialize in vinyl liner pools. Please reach out today if you want to have less stress and more enjoyment out of your pool.

Mr. Miguel and Mr. Thomas really went above and beyond when it came to upgrading my pool. They…read morethoroughly explained every step of the way I researched other companies and Mr. Miguel and Thomas Price was much more competitive. Their work was very clean and neat and had it down to a system I would highly recommend this business to anyone. Thank you again.

I contacted DPC pool and spa to repair some broken bricks on the steps to my spa, Miguel was very…read moreprofessional and his communication with me was perfect. He stands by his company and the jobs he does, I will use him again, his company is an A+

I Contacted Steve regarding a pump motor install for my hot tub on Monday September 28. I've…read moreactually had a few conversations with him, not just for this job but another bad pump motor last year. He was always pleasant and seemed like nice person. When I spoke to him this past Monday, he asked for information regarding the type of pump so he could properly quote installation of the new motor. By 11am, I had taken screen shots of the parts I'd ordered for the job and even followed up with the company who sold me the pump to get Steve accurate information so he knew what the install would require. When I initially spoke with him on the phone, I got the impression he really didn't want the job but I thought he planned on getting back with me pretty quickly. By 2pm Tuesday, I still had not gotten a return phone call. So, I called him and the phone just rang. I sent him a text message late Tuesday afternoon that said "Thanks" thinking that I ended the previous text with the pump information and hadn't said anything else which seemed kinda rude. Wednesday I called again and nothing. Friday morning I sent him another text saying "thanks for getting back to me." Steve then responds, saying that he had every intention of getting back to me, until I sent the last text message where I said "thanks." I'm completely taken aback by this arrogance and thin skinned behavior. This company has so much business and is such high esteem that they can treat customers like they don't matter? If he didn't want to do the job all he had to do was say so. This is the typical attitude and treatment I have seen over the past several years by large companies and now its filtered down to the mom and pop businesses. Which I find absolutely fascinating since building a business takes time and word of mouth is everything. Or at least it used to be. If you are reading this review, I would strongly advise you use another repair service because the boys over at I.E Pool Masters obviously have way to much work and don't really need you as a customer. The bottom line is they, or at least Steve looks at the customer as an insignificant pain in his ass. And if he perceives something you say as a slam toward his service, he just simply won't return your calls, text and has no problem leaving you the customer, hanging! Much better spa repair services out there. I'm now glad I didn't have him do any work because I'm pretty sure it wouldn't have been done correctly and I don't trust any company who treats a customer with such disregard. If you like a company to call you back whenever the hell they feel like it, or blow you off and waste your time then I.E Pools is your company!

As first time home owners with a pool and spa, we were totally clueless about maintenance and…read moreoperating the pump and heater, until we hired Steve to educate us and show us the ropes. We accidentally drained the spa trying to figure out the pump, and Steve was here right after we called in a panic. The heater wasn't working so we had him put in a new one and we couldn't be happier with the level of friendly service and professionalism.

Long overdue review but a well deserved one! We hired Horacio to re-plaster our pool since the…read moreepoxy was falling apart and this was the best option to move forward with. I got quotes from 4 companies from the price being really cheap to really over the edge. Pro-Tech came in the middle and Horacio explain everything from start to finish and was very easy to work with. We hired him in the past to replace our pool pump and was highly recommended by my pool maintenance company so Horacio got the job. He explains everything in detail and was so awesome to work with. He is very knowledgeable in the pool industry and has built our trust. Fast forward, we got the pool plastered and went with pebble Tec flooring and new tiling. It all looks fricking awesome and the quality of work is very high grade. We also added a 15inch Baja area so the kids can hang out since it's not so deep... as he suggested and it all came out looking fabulous, we couldn't be happier and it was all done within the time frame he promised and not 3-6 months later. Took about 1 month from start to finish. They may not have any help reviews right now but they a hidden gem to find. I would hire him again in a heartbeat! Awesome guy to work with! Thanks Horacio!!!!

From the owner: We specialize in every aspect of pool service. We can do everything from cleaning to construction…read more Please call us to schedule!

A repeat customer here. I was saddened that my old spa was non salvageable.Anyway Javier did a…read moregreat job in walking me through on getting a new one. GREAT PRICES,GREAT VALUE for your money and most diffinitely WORKS GREAT!Lucky customer

Excellent fast competent service....consistent and professional....friendly.....highly recommend…read more Also....they can work with manufacturer's warranty

Best price plaster locally. Scheduled the job quickly. Looks great and the color is perfect. Thanks…read moreManuel.

Had a very tired, old and dry pool…read more Olma's stripped the old plaster down to the gunite, and then installed beautiful new tile of our choice, and then applied new coloured plaster (French Gray). They installed a new light fixture as well. All this took 3 days. We essentially have a new pool. The water in French Gray plastered pool shows a beautiful pastel blue. Should have done the work years ago. The best part? Olmas was less than half the cost of the other replaster quotes we have received. High quality work with stunning results! Fantastic service, I cannot recommend enough.