Available on the weekend which was important for our rental cabin. Sent someone out within an hour…read moreof my call. Was able to trace and fix all the damage done by the rat that had chewed through a bunch of my wiring and added a protective sleeve to try to prevent future damage. Courteous and the service quote just to come out covered most of the work that was done. We were worried a whole new panel would be needed and a number of replacement parts. Spa heated right back up that day.

I was helped by Andrew. Very knowledgeable and found issue right away. Fixed leak and restored…read morepower. Charged the quote. Language barrier overcomed by telephone translator. My only issue was I was told he would be there at 9:00am and he arrived at 11:30am. I think the office meant he would be there between 9 - 12 am.

I own vacation home up in Big Bear. I recently bought a spa and was doing the work running 220…read moreservice from breaker to spa. 97 foot run. I got everything hooked up but breakers kept tripping. Thought bad wire or bad breaker. So replaced everything twice to no avail. After 2 days trying to figure it out, I called Dennis out to the house . He diagnosed the problem immediately and had me up n running in little over n hour. Should Called him first would of saved me a lot of time and money!! Great company very knowledgable and experienced. He now handles all my spa needs!

I called to get my spa fixed. Originally Dennis was great. I paid $306 for him to repair a panel…read moreand then crickets. It was like pulling teeth to get a response. He said when the panel came in, he would go install it and then I never heard anything back. I had to follow up several times he apparently finally went over to the property took a look at it and then left according to the tenant there. Absolutely no communication no response and at this point I'm gonna have to follow a small Claims Court, Monday just to get my money back. Awful experience. Do not use this company!

Olson spas is the best spa service and pricing in big bear lake , you definitely get the friend…read moreand family treatment. Steve is so knowledgeable and shows up on a wym to fix the spa and save the day. Save your time and shop here first and get taken care of right the first time .

We've had an excellent experience with Olsen Spa. They service our jacuzzi regularly and do an…read moreoutstanding job keeping it clean, safe, and running perfectly. The water is always fresh, crystal clear, and properly treated, you can tell they take real pride in their work and don't cut corners. Every visit is thorough and consistent, which gives us total peace of mind, especially in a mountain environment where maintenance really matters. On top of that, the service is friendly, reliable, and reasonably priced. Communication is easy, they show up when they say they will, and they care about their customers. You can feel that this is a small, family-owned business that values relationships and quality over volume. If you're in Big Bear and need dependable spa or jacuzzi service, I can't recommend Olsen Spa enough. Supporting businesses like this is a no-brainer, they earn it every single visit.

The employees are super friendly and helpful. The repair tech was able to come out right away, and…read morefixed my hot tub, saving my vacation rental. They found and fixed a few other problems while they were there, which was awesome. These guys are super knowledgeable and easy to get a hold of. They even sent me a complete description and pictures of the work that they did.

They get the parts. They are nice. They are helpful…read more On the other hand the communication between them and the customer is not good. I had to call to find out what is going on then some of the workers are not full loaded with all that is needed. For example the parts came in they fixed it but had to go to the office and get the memory stick to load the main board. Then to find out that someone had it and went home with it and I had to wait until the next day for it. They said that they will be here between 9 and 9:30 in the morning they are still not here. I had to lock up my dogs and I had to call yesterday to find out that they were not going to come until the next day and for the next day I can not get a hold of of them

Quick and answered my questions. I requested estimate and…read morethey responded within 18 hours.

Value is great. Quick response appreciated. Hopefully, I'll be able to give a good review after…read moreservice

I am a neighbor of a property serviced by E & E Spa Service, and the community needs to know how…read morethis business operates. Today, I caught their crew draining a completely green, contaminated hot tub directly into the protected forest terrain. I personally called the main office to complain, and the owner of the company was shockingly dismissive. He told me to "go ahead and report it" because he claims it isn't illegal since "the water is green and has no chemicals."This is completely false and a severe environmental violation. Because of the massive volume of wastewater they dumped, the green water rushed straight down the hill and actively entered the natural creek bed behind our properties, directly polluting the delicate Big Bear Lake watershed.I have full, timestamped video evidence showing the hot tub water flooding the forest and sending wastewater off the deck into the backyard that drains into the creek. I have already submitted this footage alongside a formal complaint to San Bernardino County Code Enforcement and the California Water Boards. If you care about protecting our local mountain environment and avoiding a company whose own ownership flouts local environmental laws, avoid E & E Spa Service entirely.

Enrique really helped us out with our spa. We found out there was a leak. I called him in the…read moreevening and he was there the next day and already had it fixed and ready to go. Not only that he was extremely friendly, professional, and his price was fair. He will be my go to guy in the future.

I don't usually make a habit of hiring people that are registered anything of any kind , I found…read moreout about this after the fact. If I had children on my property I would be even more concerned the service was terrible, they are completely unprofessional in regards to bartering with my ex-partner to get themselves out of a tax bind, looking me in the eye and saying "marriage is between a man and a woman only " but accepting my money with huge smiles , they will promise you something and deliver on their terms and timelines, if they deliver at all Ive had my spa 7 years now and every time I drive by there I can't believe they are stil in business and to boot, I walk in with a friend interested in buying a spa enclosure and Cazz looks him in they eye and throws him and me out of her store, I guess we looked a little Too Gay that day, anyways bear valley spa's has earned my business all the way

We had it in our nearby plans to install some kind of Jacuzzi for our cabin. We stopped in and…read morepretty immediately realized how cool John and Caz are. John helped us on many realities that we just didn't understand. He delivered us a discount priced perfectly installed Jacuzzi that is low energy as well, we're not always there. All the details on operation and keeping it perfectly clean were made really easy and clear for us. The location and nature of our cabin too, seemed like it was going to be difficult to bring it up, it wasn't....... they had it delivered and installed within 3-4 hours of arrival! Very happy on our experience and new friends!

After purchasing a above ground spa at Catalina Spa's, my Mother developed a heart condition and…read morecouldn't use it. The spa sat empty for 9 years. After we moved it to a permanent location on the property, we found that it developed a leak. (possibly from moving it) We tried for 3 months to get someone to come look at it but the different companies either would not call us back or just ignored us. We called Catalina Spas (relocated to Perris CA) and they refferred "Tim's Spa Service". 1. He answered our call! 2. He made an appointment to come out within 2 days! 3. He found the leak and fixed it without charging us. Only the trip charge. 4. When he showed me how to work the spa, we found that the pump had siezed from either inactivity or just running without water. 5. He replaced the pump within 4 days and had it running like new! I cannot say enough nice things about his service. I am referring him to everyone that I know has a spa. Very professional and gave great advise on spa maintenance that will save us lots of money in the future.

I had to write something about Tim. He's one of the rare vendors we deal with that is truly…read moreHONEST! He took on the task of repairing some of our medical spa equipment. The repairs were resolved and on time. On 2 separate occasions we had ancillary issues with the equipment which I thought was just normal wear and tear stuff, he said that they might have been something that he could of caught ahead of time and fixed the issues for free. I was very impressed with his willingness to take on a new project and his ability to get things done right (and if it wasn't done perfect he took care of it). Very fair all the way around. I'm a fan.

Thank You! Like most people i have no idea what makes a jacuzzi work, and mine wasn't working…read more Fortunately I know how to work a computer and that's how i found Tim. Tim was super easy to work with, and his prices were great. I will definitely be using Tim's Pool & Spa for now on!

From the owner: Spa and hot tub repair Heater, pumps and controls…read moreAll makes Covers

Initially our experience was great. Then things started to go downhill after the first month or so…read more We had multiple issues (despite paying for weekly cleans) with feedback from our guests of the water being dirty. Further to that, they took our money for a new cover upfront in Feb 2023 and despite multiple follow up emails, calls and texts (with multiple excuses and changes in story) we still have not received our cover. I am so disappointed in this situation, this person not only took money from us but continued to lie about where the cover was which has resulted in our current cover completely disintegrated (it should have been replaced in March).

We had a dying motor in our spa. We were not getting any responses from any spa company for help…read moreuntil we contacted Dennis at Paramount Pools. He responded quickly for the initial consultation. He returned to replace the motor in a timely fashion and showed up when he said he would. He called the next day to see if we were happy with the work. Yes we are! Thank you, Dennis for being a hard working professional.