I have had my car repaired three separate times at Loudoun Collision Center (LCC). Twice hitting a deer and once rear ended. The first two repairs went pretty smoothly and my car came back in great shape. This last repair has been extremely frustrating. Enough so, that I had to send an email (Friday, December 5th) to the general manager, Will Lopez, about my experience. I wanted to reach the manager by phone but was told his preferred method of communication was by e-mail. Text from that e-mail relating to my current experience is below: "...Well unfortunately on Nov 8th I hit a deer....I brought the car in to Loudoun Collision on Nov 10th and it has been there ever since...I was given an expected completion date a few days before Thanksgiving, I think the 24th. That then got moved to to Wednesday the 26th. ....The last time I had my car in your shop, I was getting constant text updates with the progress. This time I am getting none. By 3pm on the 26th hadn't heard anything about my car being completed. So I called and that is when I found out there were parts and painting issues and that the new pickup date would be Wednesday, Dec 3rd. By the 3pm on Wednesday the 23rd, I still hadn't received any communication so I called in and spoke with Brandy. She said there was still issues with parts and that the new date would be today, Friday December 5th. She said she would call me on Thursday (yesterday) with an update. I expressed to her my disappointment with the lack of communication and she was apologetic. I received a call from her at 6pm Thursday and she couldn't tell me for sure if my car would be done, but that she should know by about noon on Friday if the part arrived. It is now about 3pm on Friday and I have received no communication if my car will be ready or not. This has been frustrating as I do not have a rental car and we are having to do last minute juggling due to being uninformed of the car's status." As of the writing of this review (Dec 9th), I have not received the courtesy a reply from Mr. Lopez. A minute after sending that e-mail, I did receive a call from Brandy that the car was not ready and that the new pick up date would be Monday, Dec 8th. I believe Brandy was doing the best she could, but it seems the shop has some major internal communications issues that need to be resolved. Just past 4pm on Monday I received the long awaited call that my car was ready. Yipee, right? Not so fast. I was then informed that they charge 4% for using a credit card and they do not take personal checks. I understand that businesses do this, but I didn't know this was Loudoun Collision's policy. The last two times I paid with a credit card with no fee attached. Finding this out at 4pm made it a bit challenging to avoid that fee. Well I mustered up the cash paid my bill and got my car. Finally its over, right?? Not so fast. After about five minutes driving the car's warning break light came on along with the following messages "Collision Mitigation Braking System Problem" "Adaptive Cruise Control System Problem" & "Road Departure Mitigation System Problem". I called LCC and was told those should have been reset. They told me they will contact the person responsible and get back to me on Tuesday. Well it's Tuesday morning and I am typing this review. This saga is not over and I will update the review if it is worth the energy. Unfortunately, because of this experience, I can no longer recommend LCC. It's too bad because I was very happy with them in my previous encounters. read more

12/12/25 - Update: I finally heard back from Mr. Lopez. We had a long discussion about my situation. I appreciated his acknowledging the shortcomings of LCC with respect to the service I received. He was very apologetic with all that had taken place. He plans on working with his staff to find out all that went wrong and work to make sure it doesn't happen again. I found him to be sincere in everything he said. With respect to the warning lights, they pertain to an inability to calibrate car parts to an after-market windshield that was installed previously by his garage on my car in a different accident repair. He will be contacting my insurance to see about getting an OEM windshield. My car is at least drivable, but will needs to go back to his garage for further repair. I just dropped my car off. With the saga still continuing, I will provide further updates. Stay tuned... read more

Horrible customer service. what was to be a 2 week repair going on 5 weeks. Good luck trying to reach them on a Friday. No answer and their voicemail is full. totally unprofessional to where our insurance provider had to be involved. read more

Was involved in a fender bender and took my vehicle here on November 16th to get a repair ESTIMATE. I met with service advisor Steele and he looked at the damage but took no photos which I thought was odd. Had been to another body shop right before this one and the man took photos but he said they were two months out before they could get to it so is why I came here. Steele said he would email me the estimate once he had it worked up. I sent him an email with the other party's insurance company estimate attached. I know they work off of this to come up with the final figures which is sometimes more than the insurance company estimate. Some time goes by and not heard from him so give him call and he said he dropped the ball and said he would see if he could get the part needed, which was a bumper, and would call me back. Never heard back from him and then on December 5th I get a call from a man named Mario that said he was calling from Loudoun Collision Center and he had me on the schedule to drop off my car on Jan 3rd to have the work done and wanted to verify the appointment. Told him I had no idea what he was talking about as I never told them I wanted them to do the repair. Told him I wanted to speak with Steele and he said that Steele was listening to our conversation as I was on speakerphone. Don't know why Steele couldn't call me himself but he finally picked up the phone and said they couldn't locate a bumper from any of their suppliers. He also said he had contacted the insurance company and notified them that Loudoun Collision was doing the repair. He had set me up for an appointment to drop off my vehicle for the repair that I had not authorized them to do, plus they didn't even have the bumper. He said he would call me back when they found a bumper. Terrible customer service and of course will not be doing business with them as I feel like this was a scam. read more

My experience with Loudoun Collision was as bad as it comes. The shop accepted my car for repairs and spent 2 weeks playing around to decide it was beyond their capability. They called and demanded I come pay for the tow to the shop before they released the car to the other (capable) shop. Headed in to discuss why I am paying for a tow when they wasted valuable time and waited until the other shop's tow truck was there to pick up to let me know I had to pay right this second. Having a discussion with the owner and a random gentleman doing paperwork continuously interrupted our conversation. I asked who he was and why he thought it was appropriate to interrupt the owner and I. His response "I talk whenever I want Mother F'er"... Yea he said the whole thing. Turns out he was a manager named Steel or something resembling that. Glad the other 11 reviewers had a great experience but the wasting of my time, the ridiculous demands of tow payment last minute, and the actions of a "manager" calling me a MF'er lead me to believe this place 1) has top down leadership issues; 2) a lack of customer service knowledge/ ability/ acuity; and 3) is undeserving of any business. Steel clear of this one... Pun intended. read more

Daughter backed Rav 4 into high jacked corner bumper of a pickup. Right smack in the middle of my lift gate. Truck broke a light. They were honest about how long it would take to get my car into the shop for repairs- almost a month out - deer season! But they scheduled me even before the assessment. Worked very well with my insurance- were able to get manufactured parts not salvage (supply chain issues have driven up salvage to within a low percentage of new). They said it would take a week- took a week. Terrific job and experience for me. Oh - they fixed my license plate and vacuumed all the glass - even the front floor liners. read more

one of the smoothest transactions while getting repairs done. Great place! Great work! Great people!

Our Volvo was recently targeted by a deer. Although it didn't seem that substantial, our insurance estimated it at around $3000. We took it to Loudoun Collision for the estimate and ended up approving them for the repairs. They got it done a day earlier than quoted and it was returned to us in beautiful condition. They even cleaned the inside. We hope we don't have any more incidents however if we do we know where to take it! read more

Skip did a great job communicating status of my VW Beetle repair status. There were challenges in getting the hood due to supply chain issues, but he was great in providing updates! read more

Big shout out to Chris M. for turning me on to these guys. LCC is, by no means, close to my house OR on the way to the office. My car was rear ended and I was fearful of taking it to a body shop that didn't have excellent painters. I am very particular about this car; it doesn't even come out in the winter time once the salt hits the road. Chris assured me that LCC can do paint and I would be fine going there. I have to say, from the time I went to get the estimate, I knew I was going to be happy. I worked with Bob Simpson, who was very thorough in compiling the estimate and explaining their role in the claim process. He took a number of photos, crawled under the car to get additional photos, and completed a helluva lotta forms. I dropped the car off and was kept abreast of everything by Skip, who is the owner (I didn't know it at the time, since he didn't introduce himself that way). When I went to pick it up, I did the standard inspection and walk around to see if there was anything that looked mismatched. I did this for a good five minutes and couldn't find a flaw. They were even nice enough to buff out a scratch I placed on the car while backing my road bike out of the garage. These guys are awesome, and if you value a good paint job, outstanding service, and very clean body work, you'll gladly make the drive to Purceville. It was well worth it for me! read more

My car was in a hit and run recently and our insurance company recommended Loudoun Collision. We took my car there to get fixed and they did an amazing job! The staff was helpful and friendly and turn around time was very quick. I couldnt be happier. I would recommend them to anyone and would absolutely go back if I ever needed to! The work they did was flawless :) read more

My Nissan GTR was recently side swiped by another driver and I went to great lengths to qualify the repair shop before getting the work done. As another poster writes the collision repair shops around Ashburn and Leesburg got only modest reviews. My neighbor had recommended LCC as he had his Corvette repaired there. I'm happy with the work that LCC did and they communicated well throughout the process. The color and texture is good and matches well. I had a 3rd party appraisal of the work for a diminished value claim placed on the insurance company and they found the work done consistent with industry standards. There was only a minor buildup or "pooling" of the clear coat at the door junction. This isn't going to be noticeable to anyone other than a collector. I would recommend LCC to anyone looking for a quality repair shop. read more

I found Loudoun Collision on line after reading customer reviews of the insurance company's approved repair shops around Leesburg, VA, which all had had online complaints. So I chose Loudoun Collision to repair $9,000 worth of damage to my Volvo. This was a very complex repair and the quality of the work was excellent. The car looked as good as new with no visible indication that it had ever even been repaired. The paint work was a perfect match. The work was completed a week early. The owner and staff were very nice and went out of their way to assure me that they would treat the car like their own, which it's clear that they did. read more

Thanks Skip and crew for the great work on my truck. Always nice to have a repair shop I can trust to do excellent work.

Recommended by another auto repair shop. Got my son's car fixed twice there and they are great. Great customer service, work and turnaround time. Highly recommend it to anyone. read more

I can not say enough good things about Loudoun Collision Center! I took my vehicle there after it was hit and they did an amazing job. Skip and the rest of the office staff are great and make sure that u are well taken care of. They also have an AMAZING painter there by the name of Juan! I would recommend him to anyone he is by far one of the best painters that I have ever met. I highly recommend Loudoun Collision Center. read more

Eleven years ago my then-new Mazda Protege caught a rock coming off of a truck, breaking the windshield and damaging the hood and right fender. Insurance required me to take it Loudoun Collision. Worked looked good and I was happy until about 1.5 years ago (8.5 years after the work). The paint on the hood had begun to oxidize. I found the paper work and brought it back. As soon as Skip saw it he said, "That's not right - let's make an appointment." 2 days later I had the car back in like-new condition - they had even touched up a number of other little dings as a courtesy. Well, a year and a half later and the clear coat on the fender began to fail. I went back, and Skip said about ten years ago the paint companies were pushing a new clear coat that didn't stand the test of time. It was a slow day for them, and they fixed it in one day. Insurance took care of the original claim, but the work was good and went something went wrong ten years later they fixed it. If I was getting work done on my own dime, Loudoun Collision is where I would go. read more