I have had my car repaired three separate times at Loudoun Collision Center (LCC). Twice hitting a…read moredeer and once rear ended. The first two repairs went pretty smoothly and my car came back in great shape. This last repair has been extremely frustrating. Enough so, that I had to send an email (Friday, December 5th) to the general manager, Will Lopez, about my experience. I wanted to reach the manager by phone but was told his preferred method of communication was by e-mail. Text from that e-mail relating to my current experience is below: "...Well unfortunately on Nov 8th I hit a deer....I brought the car in to Loudoun Collision on Nov 10th and it has been there ever since...I was given an expected completion date a few days before Thanksgiving, I think the 24th. That then got moved to to Wednesday the 26th. ....The last time I had my car in your shop, I was getting constant text updates with the progress. This time I am getting none. By 3pm on the 26th hadn't heard anything about my car being completed. So I called and that is when I found out there were parts and painting issues and that the new pickup date would be Wednesday, Dec 3rd. By the 3pm on Wednesday the 23rd, I still hadn't received any communication so I called in and spoke with Brandy. She said there was still issues with parts and that the new date would be today, Friday December 5th. She said she would call me on Thursday (yesterday) with an update. I expressed to her my disappointment with the lack of communication and she was apologetic. I received a call from her at 6pm Thursday and she couldn't tell me for sure if my car would be done, but that she should know by about noon on Friday if the part arrived. It is now about 3pm on Friday and I have received no communication if my car will be ready or not. This has been frustrating as I do not have a rental car and we are having to do last minute juggling due to being uninformed of the car's status." As of the writing of this review (Dec 9th), I have not received the courtesy a reply from Mr. Lopez. A minute after sending that e-mail, I did receive a call from Brandy that the car was not ready and that the new pick up date would be Monday, Dec 8th. I believe Brandy was doing the best she could, but it seems the shop has some major internal communications issues that need to be resolved. Just past 4pm on Monday I received the long awaited call that my car was ready. Yipee, right? Not so fast. I was then informed that they charge 4% for using a credit card and they do not take personal checks. I understand that businesses do this, but I didn't know this was Loudoun Collision's policy. The last two times I paid with a credit card with no fee attached. Finding this out at 4pm made it a bit challenging to avoid that fee. Well I mustered up the cash paid my bill and got my car. Finally its over, right?? Not so fast. After about five minutes driving the car's warning break light came on along with the following messages "Collision Mitigation Braking System Problem" "Adaptive Cruise Control System Problem" & "Road Departure Mitigation System Problem". I called LCC and was told those should have been reset. They told me they will contact the person responsible and get back to me on Tuesday. Well it's Tuesday morning and I am typing this review. This saga is not over and I will update the review if it is worth the energy. Unfortunately, because of this experience, I can no longer recommend LCC. It's too bad because I was very happy with them in my previous encounters.

12/12/25 - Update: I finally heard back from Mr. Lopez. We had a long discussion about my…read moresituation. I appreciated his acknowledging the shortcomings of LCC with respect to the service I received. He was very apologetic with all that had taken place. He plans on working with his staff to find out all that went wrong and work to make sure it doesn't happen again. I found him to be sincere in everything he said. With respect to the warning lights, they pertain to an inability to calibrate car parts to an after-market windshield that was installed previously by his garage on my car in a different accident repair. He will be contacting my insurance to see about getting an OEM windshield. My car is at least drivable, but will needs to go back to his garage for further repair. I just dropped my car off. With the saga still continuing, I will provide further updates. Stay tuned...

Highly recommended if you are looking for a bike. They are really helpful and transparent on…read morepricing. Something came up and I wasn't able to purchase the bike I wanted. Go check them out if your are shopping. Very low stress and not like a Harley Davidson dealer. They have a good selection of used bikes as well

I am very appreciative that while on a long distance ride they were able to fit me in and take care…read moreof my bike last minute. What I had a problem with was the service manager shoving his political views down my f'ing throat. Nobody cares which President you think should die a horrible death and no one cares who you support. His behavior was rude and offensive. I'll ride 1000 miles out of my way the next time I need service just to avoid this dude.

BLAYNE SPIES (Sales): We had gone on a far and wide search for a vehicle. After meeting Blayne…read moreSpies, we decided we had found a sales experience reminiscent of how the experience used to be decades ago. Blayne from the outset acknowledged and spoke with all of us (not just the purchaser). He held the door open for my wife and let her walk in first. I was spoken to with respect, and he made sure to refer to me as sir throughout the process.  The car was wiped down even after the detail, tires checked, and every function reviewed. It is rare indeed to find a true gentleman of a bygone era. Blayne should be applauded for his professionalism and courtesy. Of course, we will be back when family members need a vehicle, and for service. Stellar experience! This is the first time I have felt a salesman should be acknowledged since my first car purchase in 1987.  Wonderful experience all around.

They provided top notch treatment for my purchase of a used Sorento. They handled my various…read moreinquiries about the car with care and professionalism. Their 23 point inspection was followed up with many maintenance and safety updates performed. I feel like my car is highly road worthy now and looks new. The salesman came in on his day off. The general manager provided great assistance. You would have thought I was buying an expensive new vehicle. Buying there was a wonderful experience

This has to be a fairly new Sheetz in the area. But, it has been a hot minute since I have been…read morethrough Winchester. So I may be in the wrong. Sunlight was starting to show on my journey and I thought that this would be as good as any place to make a stop to maybe grab a bite to eat, or at least grab a snack. This lot is huge, and almost feels like it is part of a bigger plan. This is evident when you circle around the lot. It feels like they have something in line for the lot directly behind Sheetz where they have already placed an entrance for whatever their thought was. Also at the back of the lot, it shares the space for the car wash next door. With the drive thru service at the rear, you definitely need to pay attention back here for the flow of traffic. I went inside to use the facilities, which were in decent shape. I could tell that this was a new store and that it is filled with everything we have become accustom to for a Sheetz. Back outside it was obvious that this location is quite busy. The constant flow of customers is obvious when the change in vehicles is so quick that by the time I went inside and came back out it was like the whole lot changed over.

Being from Jersey we don't have Sheetz we have Wawas, that being said from a convenience store…read moreaspect I was happy with the experience. Walking in the store was very clean, bright and inviting, the staff were friendly and talkative to everyone who entered including myself. Me and my buddy ended up getting some of the app samplers to try out their food, you got to choose 3 of the 7 different appetizers they make ready to serve. I got the chicken bites, mozzarella sticks and cheese curds with the Dr Pepper BBQ sauce and we both enjoyed them for what they were. They were made in front of us and hot when we received them and I didn't know I needed some Dr Pepper BBQ sauce in life until that moment! And for the $7.11 price tag the price was fitting for the amount I got and the quality. All in all a good experience.

The best used car dealership in my opinion. Been buying for years from them. Including into my kids…read moredriving years. Always good prices. Always good cars. Great people that assist you. Pleasant atmosphere. Great attitude. They also worked with me while I recovered from surgery. I would refer them to anyone. Thank you for everything throughout the YEARS I have bought from you. Your awesome! Melissa and Wayne

This place by far has the worst customer service I've ever experienced. They listed a vehicle on…read moremarketplace. My husband and I both sent messages inquiring about a vehicle. After two weeks with no reply I messaged again I'll let it be sent the same link. When I responded back saying that it didn't answer any of the questions either of us had asked their sales manager sent back in all capital letters that it was a different link. So I decided to call in. After explaining the situation to the person on the phone and hearing the supposed "sales manager" in the background, the person on the phone says alright, let's put that aside, you want to buy the car or not? Are you kidding me? I wouldn't treat an animal with such disrespect let alone another human. Don't waste your time with this backwoods dealership.

Dustin of Simkhovitch Transport & Towing went above and beyond his normal duties in helping us…read moretoday. Our car's exhaust system fell off along the highway near Winchester. He went out of his way to help us and was knowledgeable, friendly, and engaging. His work allowed us to be able to handle a difficult situation.

Highly Recommended!! Used Simkhovitch twice before. Always very positive results!!…read moreHad a break down on Sunday morning on I-81 at exit 23 in WV. Needed to get full size pickup, 16 foot trailer with lawn mower to Clear Brook. Simkhovitch Showed up in an hour of my call. Professionally handled everything. This is a great family owned business Deborah

Fantastic experience is an understatement!!!…read more I had my 2020 Jayco Precept towed to Zukowski Fleet Service after breaking down while passing through the area. Right from the beginning I could sense their professionalism . I called them to touch base and Dawn was right on top of things. She assured me that we could stay in the RV overnight in their lot and that they would diagnose the issue first thing in the morning. She also offered advise on places to get a bite to eat and things to do in the area. The next morning, Matt ( the service tech) got right on it and had a diagnosis in no time. I appreciate the time Mike ( the owner) spent explaining the repair with me and all his help with the paperwork. When you breakdown on the road, you're definitely at the mercy of whatever service shops are nearby, and I can say that we were extremely lucky to have dealt with Zukowski Fleet Service!! I highly recommend them!!! My only complaint is that I wish they were closer to my home base as I would have them do all my service. Great Job!! Dawn, Mike and Matt Thanks again

I just bought a Winnebago RV and failed inspection due to steering stabilizer issue. Contacted…read moreZukowski to install a Safe-T-Plus steering stabilizer. Dawn ordered the parts needed for my RV. Once it arrived, it was quickly installed. Now my RV is driving like a big stable SUV. Great folks and very professional. I highly recommend them.

Plain old fantastic service. Doug and i talked on the phone at length as he helped me decide…read morewhether a car was worth fixing or just to junk it. Turns out that Ford from 2015? not such a good deal - junked it. Eagle Auto went out of their way to get the car, drop off the content, collect the title from my MIL. Amazing service. Thank you Doug and staff. We really appreciated you.

Had to call twice to see about a headliner for my wife's Lexus…read more Extremely poor customer service, rude and short with you about any information, question or advise you ask of them. Do not, I repeat do not think for one second that you will get any kind of R.E.S.P.E.C.T from these people here.