My parents and I came here to buy a bag for my aunt's birthday. The first woman who approached us immediately told us the bag we were looking for was sold out at this store and told us to try another mall. She was very standoffish but I ignored it. I have been treated better at the LV's in Europe than by this woman alone. I said my thank yous but my persistent self hung around. The gentleman who helped us next is the reason I'm giving this store 3 stars instead of 2. I told him which purse we were looking for and he brought it out for us, even telling us there were a couple left. I did not bother telling him about his coworker who put us off. He was helping us and that was enough. So just a heads up for anyone coming here, ask around if you are looking something specific. Not everyone wants to help you. read more

Horrible customer service , the cashier name stok may my experience nasty , I asked her few questions and she was so rude After I purchased I asked her for Coffey and she said is only by appointment, no even water she offer . I'm ready to return my items Pleases don't come to this location read more

Louis Vuitton Paramus Garden State Plaza - My items ! Purse and perfume - Leather Goods Near Me - Paramus, New Jersey

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I had came in at 9:10pm on a Saturday according to the gardens state plaza website they are open until 9:30. All the employees were standing inside in a group just talking and would not open the door. I tried to explain that I came in to just pick up an order. My bag strap had broke and they had ordered the strap to the store. The employees did not even bother to step outside to listen to me. Terrible customer service and experience. I will not be stepping into this store again. Extremely rude and unprofessional. read more

What a difference a year makes. I took in a vintage bag I inherited from my grandmother to be repaired, since I had such a positive experience last time. The advisor asked if I had any paperwork on the bag. In the times I've come in for a repair inquiry, I've never been asked for proof of purchase, and well, my grandmother is dead; I can't exactly ask her if she saved the receipt from years ago. The advisor admitted that he wasn't sure what the bag was because he hadn't worked there very long, despite me telling him the name of the bag. He consulted with another advisor, who encouraged him to use google image. After he confirmed the bag was in fact what I told him, he fumbled around inside the bag looking for the date stamp. The other advisor had already alerted him that the date stamp was a little trickier to find in the older bags. He left me to go consult with the other advisor. After a few minutes, he came back, saying he couldn't find the date stamp. Given that he hadn't even taken another look at the bag, this was perplexing. What's more frustrating is that as soon as I got home, a simple google search informed me exactly where to look for the stamp- stamped on the interior seam of the internal pocket. Granted, it was a bit challenging to find and I had to use a flashlight, but it was there in my bag the entire time. The way he admitted that they could not find the date stamp led me to think he thought my bag was a replica, which is incredibly insulting. Then, he shared that because they couldn't find the date stamp, they would have to send the bag away to authenticate it. He informed me that the strap could cost anywhere from $295-$500. Given that my last two repairs were complimentary, this surprised me and I asked if the repair policy had changed. He responded that no, it hadn't changed in the last three years. I asked if only hardware was complimentary then, and he said, no hardware is a service fee too. I'm not sure if he was misinformed or lying at that point, as my last two repairs were hardware repairs to zippers for bags and I paid $0 for both of them. I left the store shortly after that. On a positive note, the associate greeting customers was super friendly and kind. I wish she had been on the sales floor instead. read more

I really had a pleasant experience purchasing items here this past week. Thanks to Roxanne for making the process of deciding upon, and purchasing a bag, so wonderful and seamless. She was such a friendly and kind associate - just a breath of fresh air! She didn't rush us even though we walked in maybe 40 minutes before their closing time. Each associate we came into contact with when Roxanne was in back packaging my items seemed pleasant- and asked if we were okay or needed help. The store is beautiful and I definitely plan to return! I'm glad I didn't listen to the negative reviews and leave before walking in- because my experience was just the opposite! She even gave us a few perfume samples! read more

Louis Vuitton Paramus Garden State Plaza - Leather Goods Near Me - Paramus, New Jersey

Always have an excellent experience here! When Katie Morone was the store manager, I always had the best experience! I'm glad to have shopped here on multiple occasions 10/10 experience read more

Hello everyone, I had a very troubling experience at this LV store. I had ordered a $3K+ bag for my wife as a present and went to pick it up at this store since they were the only store in my area that took deliveries. I walked in and the manager took my name and asked me to sit down and they will have a rep bring out the bag. A rep comes out and shows me the bag and it looks like it had been in the washing machine 100 times. All beat up and out of shape, to the point I thought they had brought be the wrong bag. I told the rep this is not the bag I ordered and he says to me "must be the lighting". At this point I was pretty irritated, and then the manager quickly grabbed a new bag and brought it over. Basically I realized they were trying to sell me a used bag for over $3K. I took the new bag and quickly left the store but these people were trying to scam me and that is not acceptable. I will never go back to this store again or have anything to do with them. Very low life LV store and they should be embarrassed to have these people working there. LV Management and ownership if you are reading this you need to investigate how your employees are doing business. For the public, go to a different store if you can. Stay clear of this place! read more

When you're purchasing a luxury item like Louis Vuitton, you expect not just high-quality products but also exceptional customer service. The way I was treated--accused of wearing the shoes, dismissed by the staff, and not even being properly assisted by the manager--was completely out of line for a brand that prides itself on luxury and exclusivity. Customers expect to be treated with respect, especially when they're spending a significant amount of money. This kind of treatment doesn't reflect the level of service that should come with a luxury brand One star because there's no option for zero read more

I'd like to add: when she took the bag to the back to package, it wasn't ordinary packaging. This was holiday packaging with a bow intended to be given as is with hard-to-open boxing/gift wrapping. LV should really close this trash store. read more

Great store! After confirming availability over the phone, I visited last weekend. As soon as I entered the store, I was helped immediately. I purchased the item and I'm very happy with it. read more

The lack of service is horrible, nobody greeted me when I intentionally was looking to actually buy a bag- I was just ignored and it kinda felt like they were to snobby to say hi or help me, which is funny because I was willing to drop $3k on a bag...why do I have to wait over 15 mins to get help and people walking in after me are getting helped before me. I constantly was told I was next l- to only see people after walking in get helped before me. WHAT A JOKE! I will take my $3k somewhere else. Never again, go to Gucci across the way and don't waste your time!!! Went to Gucci and was serviced nicely and also went to Tiffany's. This LV store is A JOKE. read more

Stanley is the best! He is friendly and will make sure you are happy with your purchase.

I came here twice in a span of a week. And the first time, I came to return an item. Once I said I didn't want to exchange the item, the employee didn't look me in the eye again. Got my money back right away and left. I came back a few days later to purchase a wallet and nobody came up to me. A security guard had to ask somebody to come to me after about 10 mins of waiting. This time, the employee (I can't remember her name :( ) was very patient with me as I asked to look at what felt like 15 wallets. At the end of it, she helped me monogram it and the process was quick and easy. The monogram came out exactly how I wanted it too and straight, as well. read more

I just want to say thank you for your help Today and "Wonderful" service Stanley, you turned my Experience into positive one. You will be my Guy now for any other purchases in the future, I will buy in the store for now on, not online. Thank you again Stanley. read more

My family and I have personally shopped and purchased at many LV stores around NYC, Manhasset, and in NJ, Short Hills, Hackensack, and now recently in Paramus. This is the first time I am writing a review for LV at Yelp because I was so impressed with the service here. I went to LV to look for mom's birthday and Mother's Day gift and went to the LV store at the Garden State Plaza on 05/18/24. From the moment my family and I walked in we were greeted by salesperson Nicholas Sarria (Nick). He is the person you should request. Nick is extremely nice, knowledgeable, and does everything to help you. Nick is very friendly and attentive. If you are looking for a five-star experience, ask for Nick. He goes the extra mile for you. We came here looking for a handbag and he found it. We will always remember him because our experience was THAT memorable. Right away we kicked it off, I wanted to purchase a handbag for mom and Nick assisted me every way he could and answered all my questions. He was also funny and humorous, made my family shopping experience a memorable one. Not once did we feel rushed, and a sale forced upon us. Nick makes our visit extremely pleasant. Nick -who then essentially picked up the "five-star service" baton and assisted us with everything that we needed. Over the next hour, Nick enthusiastically showed us several handbags. His patience and eagerness were apparent, and it seemed like he truly loved LV and working here. Nick patiently brought us bag after bag, modeled them for us, the golden chain for the bag, and customized the adjustable strap since my mom likes to wear the bags crossbody. In the end, he helped us find the perfect bag. When we have questions, Nick would give us recommendations without being pushy. While shopping, Nick always makes us feel comfortable by offering something to drink like sparkling water or champagne. When I was debating between two bags, Nick there was very patient while we made our decision and gave his honest opinion. We were planning to get one handbag for mom, but after this remarkable shopping experience, we ended up buying two bags, one Twist MM handbag and the second one, the Lock and Walk bag. Nick gives attention to all details as we received the bags all gift wrapped. Overall, a great experience with friendly service. That is how customer service should be always! Given with a smile and showing the 3 P's - Positivity, Patience and Politeness. I do hope that LV recognizes Nicholas Sarria as a valuable sales associate for doing a remarkable job. It is an associate like Nick who makes a business success. Please kindly forward my overall shopping experience to the store manager, Ms. Katie M Santana, and the LV corporate office as well. I will follow up with Nick if he got my compliments he truly deserves. My family and I would definitely come again as we've done before!! Love this store! And love Nick. Thank you Louis Vuitton!! read more

Before I get into the review I would like to mention that I traveled 2 hours for this bag .I started out at the Hackensack store where the people are amazing in my experience. The Hackensack store only had one bag of the version I wanted available that had a flaw on the vachetta. I didn't feel comfortable ordering from the website due to a bad experience before so I decided to go over to the Paramus store due to them having more stock of the bag I wanted. The SA I had at the Paramus's LV informed me that the SA Jenny from Hackensack called to have them put the bag I wanted aside for me which is really nice ! Although the SA at the Paramus mall was quite snobby .I went with my boyfriend thankfully and he's very supportive of me and my expectations of these high end bags. I always look over the bag before I buy and if I see something I don't particularly like I ask to see another .The SA made it seem like I was nuts for doing this , acting as if she knew more about the product , as if I wasn't wearing the bag in a different print and size on me. If I'm spending the money I have every right to look over the bag . She's selling, I'm buying . She talked down to me saying all their bags are handmade and will have flaws if I wanted machine made there's other brands .She said this after me mentioning that I understand they all have their quirks but I still look over them regardless. When I would decline a bag with a flaw and ask to see another she would say "let me see if I can find another bag up to YOUR standards'" as if I wasn't spending 2k like you should. It's your JOB .Maybe she was just having a bad day or jealous regardless - no one should be treated like that in a luxurious environment . Or ever for that matter . The unpleasant SA was tall with brown/dirty blonde hair , she wore a facemask .On my receipt it shows the cashier ID as :AA1D & my CA as :RJ07 .Didn't catch her name. I was more focused on getting my beautiful bag and going on a date with my boyfriend . At the end she almost forgot the perfume samples I asked for .There was a nice woman that greeted me when I left but overall I felt as though the whole store needed better employees as they didn't seem very welcoming or friendly . Upon arriving home I noticed my bag didn't fit in the dust bag that came with it. I contacted LV and spoke to a manager named Bianca about it and they told me the store which I got the bag from would be contacted & would reach out to me. As you can imagine they never did .I ended up ordering a nice satin non- branded dust bag that's even nicer than the LV one to store my bag in. Louis Vuitton needs to do better , they're starting to build a bad rep for themselves which is anything but luxurious, do better LV! read more

It was my first time getting my first ever Louis Vuitton purse. They take COVID seriously in this Louis Vuitton, I had gone to riverside at first and wanted to get the graceful pm but they were closed due to I guess cleaning?? So I went to Louis Vuitton garden state plaza. I had gotten help with choosing my bag. Felt safe while waiting on line and had someone come up to me and ask if there was something I was looking for, I told her the graceful pm. They had it in stock. Definitely would try to go during the week instead of a Friday night. Very excited to open my Louis bag on Christmas morning. read more

Louis Vuitton Paramus Garden State Plaza - Leather Goods Near Me - Paramus, New Jersey

I have been shopping at this location for years and I LOVE IT!!! I am and always will be a loyal customer to Roxanne, she is ACES!! Roxanne has the knowledge on all LV products, jewelry, shoes, belts, purses, wallets, whatever it is Roxanne is the person to see. When I make an appointment Roxanne is always on time and she treats me with the upmost respect. She will always go the extra mile to be sure I leave with a big smile on my face!!! LV should be very proud to have Roxanne representing their product! read more

I stopped in here last week to purchase my first luxury handbag. I grew tired of having to buy a new purse every couple of months since they would never last, so I decided to splurge and get a Louis Vuitton bag as a birthday gift to myself. The experience I had in this store was great. As soon as I walked in I was approached by a sales associate named Nadine, who was super knowledgeable about their bags and ultimately helped me decide which one I wanted. I liked that she was helpful but was never pushy at any point. I decided to go with the Speedy B 30 in the Damier Ebene print. I absolutely love this bag, it is perfect for everyday use for me and I can't get over how much stuff I can fit in here! Lol. Nadine was very professional and I enjoyed our small talk as she processed my purchase. I had the chance to look around and saw quite a few things around the store that I fell in love with. I will definitely be returning soon. I have the feeling that this is the start of a very expensive habit! read more

This location is "okay" but faaaar better than the Hackensack Riverside Square location. I usually come in to browse items or do an in store pickup. I always dress like a bum on purpose because they should be treating all customers the same. Unfortunately, the worse you look, the more they look down on you. Although I've never made an actual purchase from him, Jay is the BEST. He treats everyone fairly, with respect and takes time to go over items with you without getting annoyed. I've also worked with Nick, and he was also very kind and respectful. If your experience isn't chalking up to what you thought it would be, I'd recommend placing an online order or calling customer service. read more

Thanks for all of your help a few weeks before Christmas, Nick! Super nice! Very accommodating also! He tried his hardest to find what I was looking for. They did not have it in stock, but he went above and beyond to try and find someone similar. Great customer service! read more

I should have written this review a few years ago when this happened, but better late than never. I walked into the LV at Garden State Plaza for the first time (I usually shop at Riverside Square Mall LV--much nicer and professional Sales Associates at that location) looking to purchase the Galliera GM. I had the unfortunate luck of being "helped" by the little korean/japanese woman that other reviewers on here have also complained about. She had a very uppity attitude and treated me as if I were lost and didn't belong in the store. I am embarrassed to even admit that I have LV/Chanel bags worth more than her annual salary. I told her that I wanted to purchase the Galliera GM. She stopped in her tracks and looked confused like she didn't understand what I just said. Then I repeated myself a few more times and then she responded, "Oh! You mean the 'Gaaaaaahhhhhhliera." She spent many a seconds emphasizing the "gaaaaaaahhhh" part in an attempt to show me that I pronounced it the unfrench and therefore, wrong way. I responded, "Whatever." You are there to serve me, the client/customer. I am there to spend my money (about $2000). Don't treat me like you are doing me a favor. There are PLENTY of LV boutiques with pleasant sales associates who are happy to help. It is a shame that with the advent of social media and internet marketing, LV hasn't heeded the reviews/complaints of their customers and pulled that little ratched woman from the sales floor and put her on bathroom duties because her attitude is just plain sh*tty. I walked right out of that store and then headed to my home-base LV at Riverside Square mall where I purchased my Galliera GM as I planned. I have not set foot into the GSP LV since that incident several years ago until this past weekend. Partly because I was tired of the rude customer service and partly because I was over LV and buying Chanel. I digress. I was hoping that woman would have been fired or disappeared by now but unfortunately for me, she's still there and very much alive. I did have the pleasure of working with a new SA who is a sweet girl from upstate NY. She was super helpful and I'd be glad to give her my business again. I hope they don't transform her into their nasty mini me. All that said, avoid the GSP LV at all costs. If you go, make sure to get help from the lovely young lady who is fairly new there. read more

Louie V has been in the Plaza for years and I'm the first to review it? Perhaps the rich do not have a soft spot for yelp? Too bad. The store focuses on purses and shoes. Purses for women and shoes for both sexes. I was hoping to find a pair of dress shoes to pair with a newly purchased tuxedo. Unfortunately, Louis Vuitton does not carry shoes with wide widths. I tried driving shoes and loafers and had no luck. I have a high arch so finding quality shoes are a challenge for me. It's a shame though, because they carry so many beautiful pairs for men. I felt bad for the associate helping me, he knew I was motivated to buy; too bad nothing fit. I'll have to stick with Boss for now... read more

Louis Vuitton Paramus Garden State Plaza - Leather Goods Near Me - Paramus, New Jersey

Terrible experience. Lost our business for certain! The Shops at Riverside store is a completely different shopping experience. This is 2nd bad experience at the Paramus location. We will not return! read more

bad service . such a bad experience . i sent my pouch for repair and the representative told me it would be a certain about for the part and strap. not only did i need to wait 3 months but i had to contact costumer service to have this store call me to let me know that my pouch was ready . when i got to the store not only did security stared at me as if i did not belong there. when the representative brings the bag out it had no strap and the manager juli or julia - which did not care her worker had lied to me clearly said she couldn't do anything to help me! its sad that you get treated this way and paid so much for a small fix. read more

Louis Vuitton Paramus Garden State Plaza - Leather Goods Near Me - Paramus, New Jersey

After reading all the reviews I was very hesitant to go to this location. When I went I did end up waiting on line for half an hour but when I got in I was assisted by Melissa and she was very sweet and let me look around even though I already knew what I wanted. Turns out what I wanted was out of stock but she ordered it instore for me and I was able to pick it up a week later. I went to pick it up today the day before Mother's Day because I wanted to purchase more things for my mom and aunts, it was packed and the girl at the front told me I would not be able to go in to purchase or even to pick up my order because there was an hour wait and I did not have an appointment but she let me stand to the side and wait. A few minutes later a guy came out to ask what I needed and I was let in to pick up my order. The SA who helped me was Daniella and she was AMAZING! Although the girl in the front told me I would possibly not be able to pick up my order or purchase more items Daniella was more than happy to assist me in making more purchases. She didn't rush me and showed me everything and helped me pick out the items I needed. She went above and beyond to make sure I was able to find gifts for my family and I am so grateful! read more

Louis Vuitton Paramus Garden State Plaza - Leather Goods Near Me - Paramus, New Jersey

The young man who ordered my mother's bag was amazing, but the young female manager who we dealt with afterwards was rude as hell. After my mother picked up her bag, she realized that she wasn't given a box for it. When she called about it, the manager was very condescending. Yes- we know that the bags shouldn't be stored in the box, but after dropping $1600, if my mom wants one, what's the big deal? So my mother goes in, picks it up, and then proceeds to order another bag- for me this time. When she got home, she realized that the box they gave her was too small. She calls again and you would think the manager was chopping down the trees and processing the damn cardboard herself the way she talked to my mother! In the end, my mom got what she wanted, but she did NOT need to be treated that way by that miserable manager. You'd think that upwards of $3000 in less than one week would get you a little courtesy and kindness. read more

This is the worst store and provide rude customer service! The manager is too immature for he job function. Customer Care arranged my meeting there in advance as I am disabled. It's a far drive and I have a bad leg and I can't stand and wait for long period of times. As soon as I get there she grabs my item and said let me see if this is fake... sunglasses that cost $850 all documents authenticate. I was insulted and angry. She said we don't have these and we won't exchange it. I said it was gift I just got I was a size E when I tired on but by accident W was given to my guy. He didn't know the difference. The nasty manager young immature girl lost out , no money for her.... I will never go back to LV at Garden State Mall . They could not pay me to go in there. Great part of story I drove to Short Hills Mall and they were amazing I had two sales people they couldnt be more helpful "not only did they do my exchange, in one breath. I bought another pair read more

I came in looking to try on some bags to decide what bag my boyfriend should get me for Christmas. The sales associate was so rude to me, wouldn't give me any suggestions/let me try on any bags. I would have purchased something if I had a more positive experience. read more

This post is intended to be the most negative review possible of Louis Vuitton in Paramus Garden State Plaza and in particular their 'Team Lead' MICHAEL OLADIPO . We came in because the buckle on a couple month old $550 belt broke. It obviously was defective to break that quickly. MICHAEL OLADIPO said they would repair it for $125. I objected and told them it should be replaced. He said it looked like it was intentionally damaged (how???) and when I objected he got hostile. I told him I would gladly pay for a repair, but it did not seem right and if I had to I would post a negative review. He got further hostile and asked us to leave the store. Of course I left- and #MICHAEL OLADIPO, here is that negative review. With your attitude you would do better working in fast food than at an LV. #MICHAELOLADIPO #LOUISVUITTON #LV read more

Had a great First purchase experience with Brian! So sad to hear he's moving to Chicago. Brian was such a knowledgeable sales associate and very kind and patient to someone making their first Louis V purchase. He walked through all the features the bag had, was great at answering the thousand additional questions asked. He was very respectful which I feel as a POC is hard to come by at a luxury store but I could tell he genuinely cared about providing the best experience. A couple other people who I could tell are frequent shoppers kept coming to Brian to ask him questions (very rudely might I Add) and he politely deflected them and didn't leave us hanging while guiding us through the purchase. Definitely wish they had another Brian. He totally made the experience! read more

My first Louis Vuitton experience and it was a great one. My associate, Brian was nothing short of amazing and I am so sad to hear that he will be moving on to a Chicago location. I genuinely wanted him to witness the growth of my LV collection. As a woman of color I have heard horrible stories on how 'we' are treated when going into a Luxury store . The moment I walked in , I felt welcomed by Brian. Even though I thought I would need some convincing, as soon as I saw the bag I knew I had to have it. He was extremely knowledgeable and knew where every single item I inquired about was in the store. He was able to walk me through items at different price points, during our interaction I never felt like he was trying to 'upsell' me or try to bait me into spending more. A bit sadden by the previous reviews of the store and I am not sure that I would be returning if he's not there. Off to Chicago I go! Or convince the hubby to buy me a few more items before Brian leaves! read more

Good afternoon, I recently visited your Garden State Mall store in New Jersey. I was immediately greeted by my Consultant Roxanne. She noticed my bag upon entering the store. She very politely asked me about the hot stamping that was wearing off of my bag. I told her, " Oh, never mind, I already submitted my bag to the Washington DC store, " and they returned it, stating that there is nothing that could be done, to repair my bag. She said that is unacceptable and immediately swapped my bag out. I was in tears. She was so kind to help me when I had given up. Her keen eye and exemplary customer service desire more than I can offer. And we did offer! She said, no, this is my job, and I am happy to help. Please let her know that "Grace" my new bag, and I appreciate her, and she is a treasure and asset to Louis Vuitton. The Brooks Virginia read more

I had a terrible experience initially. I wanted a limited edition that had a waiting list of 87 people. The two employees that I had dealt with werent very friendly. However, another service rep came out and she ordered the bag from another state. She solved the problem in like 10 minutes. I had the bag in 4 days. I truly love this woman and I will be shopping here in the future. The mall overall is really nice. read more

I had a great first experience and first purchase at this LV with Nick! He was so nice and patient with me as I was deciding between two bags and on top of that I wasn't feeling well and I looked like a bum that day I went in. He was a pleasure to consult about the bags with and was super nice ! Next time I come in I will make sure he's there! read more

My first in store purchase was done at this location and honestly I was so picky and undecided after hearing the item I initially wanted was discontinued. I really wanted to get another piece similar to the item i had picked and luckily for me I had the best advisor who worked really hard in finding the right item for me. His name was Jay and he was by far the most helpful advisor I've ever had. He did a wonderful job helping me and also giving me a tip on how to switch around the chains on the bags. I have never left a store feeling more satisfied then I have today! I traveled so far looking for something else and ended up getting another. I'm so happy I had his help and advise. He knew everything and exactly what I was looking for. Ladies trust me visit and ask for Jay! He's amazing. read more

Yelp needs to add a ZERO STAR RATING. I stopped in to purchase a bag and did purchase an item. Good thing I knew what I wanted and left as quick as possible. Costumers including myself are ignored and not even welcomed or looked at. Associates are on their iPad. I had to call someone over to assist me as if they weren't working. It was just an overall awkward and rude experience. I had questions about specific items and I wasn't assisted professionally. The associates are an embarrassment to the Business. They should all be replaced or fired immediately!! I receive better costumer service at pandora. Not returning to this location. If you're looking for a product and have questions, this is not the place to shop. read more

I agree with all of the previous reviews here. Atrociously rude and unprofessional sales staff there. I received a LV gift from my family and came in with original receipt and gift certificate, hoping to get an exchange. The lady there accused me of bringing counterfeit to store, and her manager didn't do anything to help but smirking and seconding that wrong examination. It has such a humiliating experience that I would never want to buy any Louis Vuitton product anymore. We brought the exact same product to a different store and had no problem exchanging it. I would give a negative five star if Yelp would offer me this option. In short, DONT SET YOUR FOOT IN THIS STORE, PERIOD. read more

I've always had great experiences at this location. Stephanie is friendly, knowledgeable and professional. I highly recommend asking for her for assistance with your LV needs! read more

To provide background before jumping into my experience, about two months ago I purchased my first Louis Vuitton item, a piece of fine jewelry. When I purchased the bracelet, the staff was very helpful, and provided a lot of details regarding how to care for the item, and they seemed very knowledgeable about their products in general. About a week ago, my bracelet unexpectedly broke which surprised me given Louis is such a luxurious brand. Normally, this would turn me away from the brand, but the way they handled the situation went above my expectations. Upon entering the store to ask if they could possibly exchange the bracelet, they immediately greeted us and asked if we wanted water. Although we were put on a "wait list," the staff was very considerate, and proceeded to explain they were a bit short staffed. Once an associate got to us, we explained the situation, and she felt really bad, and went to her manager. Much to our surprise, they agreed to accommodate us. One of the factors that pushed me towards rating the store "5 stars" was the fact that the associates didn't try to rip us off, and in fact had our best interests in mind when explaining prices and the qualities of their products. All in all, I plan on continuing to count on the store for wonderful service, and I will definitely go back to purchase more items! read more